Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10040917September 29, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
MY HEATED SEATS CAUGHT FIRE AND BURNT MY ASS.*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10039563September 26, 2003
ENGINE AND ENGINE COOLING
CHECK ENGINE LIGHT COMING ON INTERMITTENTLY AND THE CAR BEGAN TO IDLE POORLY AND STALL, BECOMING DANGEROUS TO DRIVE. THE CAR WAS CHECKED FOR ERROR CODES AND IT WAS DETERMINED THE MASS AIR FLOW SENSOR HAD TO BE REPLACED. THE CAR IS JUST OUT OF WARRANTY AND THE SERVICE DEPT QUOTED OVER $400 TO REPAIR. SPOKE WITH AN INDEPENDENT PARTS STORE, THEY SAID THE SAME PART IS USED IN 4 CYL AND 6 CYL 2000 JETTA'S, AND VW IS CHARGING AROUND $60 FOR THE 4 CYL AND WELL OVER $150 FOR THE 6 CYL, FOR THE SAME PART. I HAVE THE 2000 6 CYL JETTA AND THEY WOULD NOT SELL ME THE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040793September 26, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WILL NOT ENGAGE WHILE APPLYING THE GEAR SHIFT. DRIVER WAS SHIFTING FROM DRIVE TO PARK AND GEAR WERE STUCK, CAUSING TRANSMISSION TO SHUT DOWN. ALSO, TRANSMISSION COOLANT WAS LEAKING FROM UNDERNEATH THE VEHICLE. DEALER WAS AWARE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039522September 25, 2003
POWER TRAIN:AXLE ASSEMBLY
DEAR SIR/MADAM, I BOUGHT VOLKSWAGEN JETTA 2003 WOLFSBURG EDITION ON 08/30/03 AT AROUND 3.30 PM FROM CLASSIC VOLKSWAGEN DEALER WHOSE PHYSICAL ADDRESS IS 5474 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32839. I PAID $1500 (FIFTEEN HUNDRED) AS A DOWN PAYMENT AND TRADED MY OLD TOYOTA CAMRY LE 2002. TOTAL DOLLAR VALUE $27060.02 WHILE I WAS DRIVING BACK TO MY HOME FROM MY WORK ON 09/19/2003 AROUND 6:20 PM (I WAS DRIVING ON ALL AMERICA BLVD IN ORLANDO, FL). I WAS DRIVING BETWEEN 30-35 MILE PER HOUR, I HEARD A LOUD SOUND FROM THE ENGINE OF THE CAR AND CAR STOPPED. THE MOLD (METAL) WHICH IS ABOUT 4-6 INCHES LONG AND 2-3 THICK WHICH IS CONNECTED TO THE TRANSMISSION OF THE ENGINE AND CAR WAS BROKEN AND THE TRANSMISSION DAMAGED LEFT AXLE (AXLE WAS BROKEN) AND FEW OTHER PARTS ARE SERIOUS DAMAGED. I COMPLAINED THIS TO THE VOLKSWAGEN MANUFACTURER (VOLKSWAGEN OF AMERICA) ON 09/19/03 THROUGH THEIR WEBSITE AND ALSO ON 09/20/03 THROUGH THEIR WEBSITE AND GOT CASE NUMBER ASSIGNED (REFERENCE NUMBER [XXX]). I FOLLOW-UP WITH THEM ON 09/22/03, 09/23/03 & 09/24/03 TO CHECK THE STATUS OF THE CASE, THEYRE STILL REVIEWING THE CASE. NOW I SERIOUSLY WORRIED ABOUT MY SAFETY WHILE DRIVING MY CAR BACK ON ROAD. I REQUESTED VOLKSWAGEN MANUFACTURER (VOLKSWAGEN OF AMERICA) TO REFUND MY MONEY BACK SO I CAN MAKE MY OWN DECISION TO BUY ANOTHER CAR WHICH I FEEL SAFE TO DRIVE ON THE ROADS. IM NOW TOTALLY SACRED TO DRIVE MY CAR BACK ON ROAD WHICH IS SERIOUS DAMAGE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041847September 23, 2003
ELECTRICAL SYSTEM:IGNITION
PROBLEM WITH VEHICLE'S IGNITION COILS.*MR CONSUMER'S VEHICLE DOESN'T FALL UNDER THE RECALL BECAUSE THE PARTS WERE MANUFACTURED AFTER THE PRODUCTION OF HER VEHICLE. CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE REPAIRS. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039169September 19, 2003
ELECTRICAL SYSTEM
WE BOUGHT THE 1997 JETTA USED IN 2000. SINCE THEN IT HAD IT'S IGNITION CHANGED (NEW KEY TO START ENGINE). THE THIRD STARTER WAS JUST PUT IN. WE THOUGHT THE NEW STARTER WOULD FIX THE PROBLEM OF THE ENGINE NOT TURNING OVER, BUT IT'S BACK AGAIN LESS THAN 21 DAYS AFTER THE STARTER WAS PUT. IT'S IN THE SHOP , STARTER WAS CHECKED; IT'S NOT THE STARTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039045September 17, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
LEAKING COOLANT FROM THE COOLANT OVERFLOW BOTTLE MIGRATED UP THE ELECTRICAL LOW INDICATOR SENSOR WIRES, CAUSING DAMAGE THE RELAY CONTROL BOARD AND ALARM SENSOR MODULE. THIS PROBLEM IS KNOWN TO VOLKSWAGEN AS A "COOLANT MIGRATION" PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040068September 16, 2003
AIR BAGS:SIDE/WINDOW
WHILE DRIVING AT 40 MPH, AND NO WARNING AIR BAGS DEPLOYED. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034028September 15, 2003
SERVICE BRAKES, HYDRAULIC
"WHEN THE BRAKE PEDAL WAS DEPRESSED FROM A COLD START POSITION, THE VEHICLE FAILED TO STOP, WHICH RESULTED IN EXTENDED STOPPING DISTANCE. *AK *SCC. THE CONSUMER STATED THERE WAS DAMAGE TO THE VEHICLE AS A RESULT OF THE VEHICLE NOT STOPPING. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10038824September 13, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, ENGINE AND ENGINE COOLING:ENGINE
PURCHASED NEW JETTA 1.8T FROM DEALER IN 8/00. HAVE TAKEN IT BACK SEVERAL TIMES DUE TO CHECK ENGINE LIGHT AND BACK FIRING W/SLIGHT HESITATION ON ACCELERATION. THEY REPLACED AIR FILTER 8/01, 10/3/01 REPLACED DEFECTIVE SENSOR & VALVE, 2/02 COULDN'T FIND REASON FOR CONTINUED BACKFIRING, HAD OIL CHANGE AND RESET LIGHT. NEXT COUPLE OF TIMES THE LIGHT CAME ON THEY SAID TO WAIT A COUPLE OF DAYS --IT DID GO OFF. 5/03 THEY PERFORMED DIAG TEST AND RESET LIGHT. SAID IF CAME ON AGAIN I'D NEED CATALYTIC CONVERTER. 8/13 IN SHOP AGAIN FOR CHECK ENGINE LIGHT THIS TIME DIAG TEST SAID THEY SHOULD REPLACE THE MASS AIR FLOW SENSOR & WIRING. TOLD ME NOT UNDER WARRANTY EVEN THOUGH THE CHECK ENGINE LIGHT HAS BEEN A CONSISTENT ONGOING PROBLEM. WILL BE CALLING VW CUSTOMER CARE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034033September 12, 2003
VEHICLE SPEED CONTROL
WHEN TRYING TO ACCLERATE VEHICLE WOULD HESITATE, CAUSING A DISTRACION TO THE CONSUMER. DEALER HAS BEEN NOTIFIED. *AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038716September 11, 2003
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHT SOCKETS HAVE MELTED 3 TIMES. TWICE ON THE RIGHT HEADLIGHT AND ONCE ON THE LEFT. WAS TOLD BY DEALER THAT IT WAS BECAUSE I USED NAPA AFTERMARKET HEADLIGHTS. ABOUT A YEAR AGO I REPLACED THE RIGHT SOCKET AND HEADLIGHT WITH PARTS PROVIDED BY VW DEALER. IT STILL MELTED. IT LOOKS LIKE THE CONNECTORS IN THE SOCKET ARE NOT SIZED TO HANDLE THE CURRENT AND HEAT UP UNTIL THE PLASTIC AROUND THEM MELTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038600September 10, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE CONSUMER STATED THE ABS LIGHT ILLUMINATED. THE DEALER WAS CONTACTED, HOWEVER THE PROBLEM HAD NOT BEEN RECTIFIED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039837September 9, 2003
ENGINE AND ENGINE COOLING:ENGINE, STRUCTURE:BODY:DOOR, VEHICLE SPEED CONTROL:CRUISE CONTROL, SUSPENSION
CONSUMER CONCERNED WITH ENGINE AND WHEEL BEARING ISSUES. WANTS TO KNOW WHO IS GOING TO REIMBURSE FOR REPAIRS. OXYGEN SENSOR HAD TO BE REPLACED SEVERAL TIMES. THE DRIVER SIDE INNER DOOR HANDLE WAS DIFFICULT TO OPERATE. THE LEFT SIDE AXLE SHAFT WAS REPLACED BECAUSE IT WAS MAKING A WHINING NOISE. WHILE DRIVING THE VEHICLE STALLED. IT WAS LATER DETERMINED THAT A SMALL RODENT HAD BUILT A NEST WHICH CLOGGED THE AIR BOX. THE VEHICLE STALLED AGAIN AND THIS TIME THEY REPLACE THE MAF SENSOR. THE CRUISE CONTROL WAS INOPERATIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037537September 9, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
MY BRAKE LIGHT SWICH HAS BEEN REPLACED 3 TIMES ON MY 2003 JETTA TDI VW. FAILURE OF THIS SWITCH CAUSES BRAKE LIGHT'S TO EITHER STAY ON CONSISTENTLY OR NOT TURN ON AT ALL. LOSS OF TURBO IN VEHICLE AND CAN CAUSE LOSS OF POWER DUE TO BATTERY SHUT DOWN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037454September 8, 2003
AIR BAGS:SIDE/WINDOW
I WAS DRIVING DOWN I-64 IN RICHMOND, VA AND MY DRIVER SIDE AIRBAGS SPONTANEOUSLY DEPLOYED.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10037343September 6, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS
STOP BRAKE LIGHT TOO DIM ON VW JETTA 1999 OLD BODY STYLE. I WAS DRIVING ON A LOCAL ROAD WITH A SAFE DISTANCE TO THE CAR INFRONT OF ME ( A JETTA 1999 OLD BODY STYLE) ALL OF A SUDDEN THE CAR STOPPED AND I NEVER SAW ITS TAIL LIGHTS TURN ON. CONSEQUENTLY I REAR ENDED THE VEHICLE RESULTING IN A TOTAL LOSS OF MY VEHICLE. INTERESTINGLY THE DRIVER IN THE CAR INFRONT OF ME TOLD ME THAT EVER SINCE HE HAD PURCHASED THIS CARD (ABOUT 2 YRS AGO) HE HAS BEEN REAR ENDED 3 TIMES BEFORE. TODAY I WAS DRIVING DOWN AND I NEARLY REAR ENDED ANOTHER JETTA OF THE SAME MAKE AND MODEL. I WAS OBEYING ALL TRAFFIC LAWS AND MAINTAINING A VERY SAFE DRIVING DISTANCE TO THE VEHICLE INFRONT OF ME. I MY SELF OWN THE SAME JETTA AND SEVERAL TIMES I HAVE HEARD COMPLAINTS FROM OTHER DRIVERS THAT MY TAIL LIGHTS ARE TOO DIM AND THEY NEARLY REAR ENDED ME. I WILL REALLY APPRECIATE IF THE OFFICE CAN INVESTIGATE THIS ISSUE. THIS WILL SAVE A LOT OF PEOPLE FROM GETTING INJURED. THANK YOU JUNAID . *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10038197September 4, 2003
SUSPENSION:FRONT:WHEEL BEARING, WHEELS:LUGS/NUTS/BOLTS/STUDS
WHILE DRIVING AT 60 MPH AND WITHOUT ANY WARNING RIGHT REAR WHEEL LUGS:NUTS CAME OFF, CAUSING CONSUMER TO LOSE CONTROL. DEALER STATED THAT WHEEL BEARING WENT BAD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037111September 3, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I'VE HAD MY CAR FOR FOUR YEARS NOW AND THIS IS THE FOURTH TIME THAT THE DRIVER'S/PASSENGER'S WINDOWS HAVE COME OUT OF ALIGNMENT I'VE ALREADY HAD EACH SIDE REPLACED AT LEAST ONCE AND I CANNOT BELIEVE THIS IS HAPPENING AGAIN. EACH TIME, IT COSTS ME AT LEAST $300 TO HAVE THIS FIXED AND FRANKLY, IT'S GETTING OLD. THERE MUST BE SOME DEFECT WITH THE PARTS OR OTHERWISE, I WOULDN'T HAVE TO REPLACE THE MOTOR EVERY OTHER DAY OF MY LIFE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037128September 3, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
TOTAL BRAKE LIGHT FAILURE (ALL BRAKE LIGHTS) WITHOUT WARNING AND WITH NO WARNING LIGHT TO LET ME KNOW THEY WERE OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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