Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10067665April 22, 2004
SUSPENSION:FRONT:SPRINGS:TORSION BAR
SWAY BAR WAS PUT IN UPSIDE DOWN, OBVIOUS DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067566April 21, 2004
ELECTRICAL SYSTEM:IGNITION
MY 1999 JETTA IV (GLS VR6) NEEDED A NEW COIL PACK AT 75,000 MILES (ROUGH OPERATION IN WET WEATHER; ENGINE LIGHT FINALLY TURNED-ON). I HAVE READ THAT THE REPLACEMENT OF THE COIL PACK ON THE 1999 JETTA'S IS EXTREMELY COMMON. A RECALL ON THIS PART HAS BEEN ISSUED FOR THE 2000 AND 2001 VEHICLES, BUT NOT FOR THE 1999. I ALSO READ THAT SOME INDIVIDUALS MAY BE IN PURSUIT OF OBTAINING LEGAL ACTIONS TO RESOLVE MATTERS. THE PART AND LABOR IS EXPENSIVE. PLEASE ADVISE ON WHETHER A RECALL FOR THE 1999 COIL PACK OF JETTA VEHICLES WILL BE ACKNOWLEDGED?*A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067569April 21, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING AT VARIOUS SPEEDS: THE VEHICLE LOSES SPEED CONTROL (ACCELERATION PEDAL NON-RESPONSIVE), THE EPC SENSOR LIGHT TURNS ON, AND THE ENGINE LIGHT TURNS ON. WITHOUT SPEED CONTROL I MUST QUICKLY MANEUVER TO THE SHOULDER TO AVOID OBSTRUCTION OF FREE-FLOWING TRAFFIC. IF I SHUT THE ENGINE OFF AND TURN IT ON AGAIN, THE VEHICLE REGAINS SPEED CONTROL UNTIL THE NEXT OCCURRENCE (THERE IS NO PATTERN). MY MECHANICS HANDHELD COMPUTER HAS IDENTIFIED AN INTERMITTENT PROBLEM WITH THE THROTTLE BODY, WHICH IS A BY-WIRE SPEED CONTROL SYSTEM. HAVING READ SIMILAR COMPLAINTS ON THE WEB, I SUSPECT THAT THIS MAY BE A COMMON PROBLEM WITH THIS SPEED CONTROL DEVICE THAT COSTS ALMOST $700 TO REPLACE (EXCLUDING LABOR).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068596April 21, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING WITH THE SEAT HEATER ENGAGED, THE CONSUMER SMELLED A BURNING ODOR ALONG WITH REAR END GETTING EXCESSIVELY HOT. CONSUMER PULLED THE VEHICLE OVER, AND NOTICED THE LEATHER SEAT HAD BURN HOLES. BOTH THE MANUFACTURER AND DEALERSHIP WERE CONTACTED.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10067573April 21, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
MY SEAT WARMERS BURNT ME AND THE LEATHER IN MY CAR LEAVING A CLEARLY VISIBLE BURN MARK IN THE LEATHER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066579April 20, 2004
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
I AM EXPERIENCING A LOSS OF POWER ON HILLS AND WHEN TRYING TO ACCELERATE AN INTERMITANT CHECK ENGINE LIGHT APPEARS. I OWN A VW JETTA TDI 2000. THE DEALER DIAGNOSED THE PROBLEM 1ST AS A TURBO CONTROL MODULE, $252.00. SOME INCREASE IN POWER BUT NOT VERY MUCH, CHECK ENGINE LIGHT OFF. 2ND TRIP TO DEALER AFTER AN 1-1/2 HOUR DISCUSSION ABOUT CHARGING ME ANOTHER DIAGNOSTIC FEE AND MY CONSENTING THE PROBLEM WAS DIAGNOSED AS CARBON IN INTAKE AND EGR VALVE REPLACEMENT. I ASKED 4 QUESTIONS :HOW DOES CARBON GET IN AN AIR INTAKE?, HOW DID THE TECHNICIAN DETERMINE THIS WAS PROBLEM? WHY WASN'T IT IDENTIFIED THE 1ST TIME I TOOK CAR IN AND WHAT GUARANTEE WOULD I GET? THE DEALER WOULD NOT OR COULD NOT ANSWER THESE QUESTIONS AND THE CUSTOMER SERVICE REP AT VW AMERICA HAS NOT ANSWERED THEM BUT HAS OFFERED TO PAY 100% PARTS AND LABOR FOR THE REPAIR AFTER TWO DAYS OF CALLING AND TRYING TO GET AN ANSWER FROM BOTH OF THEM. DON, IS THE CUSTOMER SERVICE REP WHO OFFERED TO PAY FOR REPAIR UPON MY GOING TO ANOTHER DEALER AND PAYING FOR ANOTHER DIAGNOSTIC TO VERIFY THE PROBLEM, AS THE FIRST DEALER HAS REFUSED SERVICE TO THE VEHICLE BECAUSE I INSISTED ON ANSWERS TO MY QUESTIONS BEFORE OK'ING REPAIR. THE NUMBER I CALLED FOR VW AMERICA IS 1-800- 822-8987. I HAVE ABOUT 81,000 MILES ON THE CAR AND THIS PROBLEM CREATES A SERIOUS SAFTEY HAZARD ON THE INTERSTATE OR ANY HIGHWAY WHERE A SLOW MOVING VEHICLE MAY BE A HAZARD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061706April 20, 2004
PARKING BRAKE
THE CONSUMER PARKED THE VEHICLE ON A 2 POINT GRADE, SET THE PARKING BRAKE, AND PROCEEDED INTO HIS HOUSE. APPROXIMATELY THIRTY MINUTES LATER, A FRIEND INFORMED CONSUMER THAT THE VEHICLE HAD ROLLED DOWN THE STREET AND COLLIDED WITH A TREE. *AK *SC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10066466April 19, 2004
VISIBILITY:WINDSHIELD
DEFECTIVE WINDSHIELD GLASS. GLASS IN 2004 JETTA WINSHIELD BATCH APPEARS TO BE DEFECTIVELY ANNEALED AND TEMPERED CAUSING GLASS TO FRACTURE FROM TEMPERATURE CHANGES. MY WINSHIELD CRACKED WHEN SITTING IN HOT SUNLIGHTTHE AIR CONDITIONING WAS TURNED ON AND THE AC VENT DIRECTS COLD AIR TO THE HOT WINDSHIELD. VENT OR GLASS BAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067421April 19, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHILE DRIVING CONSUMER SMELLED GASOLINE ODOR COMING FROM THE VENTS. GASOLINE WAS LEAKING FROM UNDERNEATH THE VEHICLE. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE RING LOCK ON THE TOP OF THE FUEL TANK WAS WARPED. THIS CAUSED A FUEL LEAK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067281April 16, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING 75 MPH VEHICLE STALLED. THROTTLE SPEED SENSOR LIGHT FLASHED ON THE DASHBOARD FOR A MINUTE AND WENT OFF. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE THROTTLE SPEED SENSOR NEEDED CLEANING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066168April 14, 2004
PARKING BRAKE
PARKED CAR ON RELATIVELY FLAT DRIVEWAY (MAYBE 3 DEGREE GRADE). DID NOT PUT CAR IN GEAR BUT DID ENGAGE THE PARKING BRAKE. ABOUT 15-20 MINUTES LATER, CAR WAS SEEN ROLLING DOWN/ACROSS THE DRIVEWAY AND OVER AN EMBANKMENT. IT CAME TO REST AGAINST A TREE AND INCURRED SIGNIFICANT DAMAGE TO THE BODY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10065818April 9, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
BRAKE LIGHT SWITCH MALFUNCTIONED, CAUSED CAR TO LOCK IN PARK, AND BRAKE LIGHTS BECAME INOPERATIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065828April 9, 2004
ELECTRICAL SYSTEM
THE COIL PACK ON THE 1999 JETTA'S ON MORE THAN A NUMBER OF VEHICLES HAVE NEEDED TO BE REPLACED. A RECALL ON THIS PART HAS BEEN ISSUED FOR THE 2000 AND 2001 VEHICLES. MORE THAN A DOZEN OF INDIVIDUALS I HAVE PERSONALLY SPOKEN TO HAVE HAD THE SAME PROBLEM WITH THE 1999 JETTA AND MAY BE IN PURSUIT OF OBTAINING LEGAL ACTIONS TO RESOLVE MATTERS. THE PART AND LABOR CAN EASILY COST OVER $600 TO REPLACE. PLEASE ADVISE ON WHETHER A RECALL FOR THE 1999 COIL PACK OF JETTA VEHICLES WILL BE ACKNOWLEDGED?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065855April 9, 2004
VEHICLE SPEED CONTROL, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, ELECTRICAL SYSTEM
MY SPEEDOMETER STARTED BOUNCING UP AND DOWN. ONE SECOND IT WOULD REGISTER 25MPH THE NEXT IT WOULD REGISTER 100MPH. IT WOULD DO THAT FREQUENTLY. THE FUEL GAUGE ACTED FUNNY AS WELL. IT WOULD MOVE LEFT AND RIGHT. FINALLY THE SPEEDOMETER STOPPED WORKING COMPLETELY. THE FUEL GAUGE WORKS OK NOW. I HAVE READ ABOUT WHAT THE PROBLEM IS. THE COOLANT MIGRATION SYSTEM IS FAULTY. THE COOLANT BOTTLE LEAKS FLUID ONTO THE ELECTRICAL WIRING HARNESS WHICH IN TURN ACTS AS A VACUUM AND THE COOLANT MAKES ITS WAY ALL THE WAY TO THE ECM. AFTER IT REACHES THE ECM IT MAKES ALL THE ELECTRICAL COMPONENTS ACT FUNNY. THIS COULD BE DANGEROUS CONSIDERING IT MAY BE THE CAUSE OF AIR BAG DEPLOYMENT WHICH I HAVE HEARD. MY WIRING HARNESS ON MY COOLANT DOES HAVE COOLANT ON IT. WHICH HAS STOPPED MY SPEEDOMETER. THANKFULLY MY AIRBAGS HAVEN'T BLOWN(YET). PLEASE CONSIDER THIS SERIOUS ISSUE. THANK YOU FOR YOUR TIME. ~CHAD~*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065755April 8, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOTH MY PASSEGER SIDE WINDOW AND THE REAR WINDOW OF THE PASSENGER SIDE DOES NOT WORK - I HEARD THERE WAS A RECALL BUT I CAN NOT FIND ANY INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065687April 7, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
I HAVE A 2001 VOLKSWAGON JETTA WITH 50000, VEHICLE HAS ONLY BEEN IN SERVICE FOR 31 MONTHS. IT HAS A CRACKED HARNESS VW PART # 06A-971-627-MF THAT HAS TO BE REPLACED DUE TO MANUFACTURER'S DEFECT, PART ALONE COSTS $465.00 VOLKSWAGON IS SEEING MORE OF THESE SHOW UP, BUT THEY ARE REFUSING TO ISSUE A BULLITEN NOW TO FIX THE PROBLEM. THE SERVICE MANAGER TOLD ME THAT VW IS AWARE OF THE PROBLEM, AND ARE GOING TO ISSUE A BULLETIN. BUT UNTIL THEY DO, I HAVE TO FRONT OVER $500 TO FIX THE DEFECT AND WAIT TILL THEY ISSUE THE BULLETIN TO GET MY MONEY BACK. THAT IS THE SAME WAY THAT VW HANDLES ALL THE OTHER DEFECTS, I HAD TO DO THE SAME PROCESS WITH THE IGNITION COIL RE-CALL. IT IS NOT FAIR HOW THEY TREAT CUSTOMERS ONCE THEY CROSS THE 24000 MILE THRESEHOLD. SOMETHING HAS TO BE DONE TO CORRECT THIS!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065700April 7, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
HEATED SEAT OVER HEATED AND STARTED TO BURN A HOLE THROUGH THE SEAT. ONLY WAS PREVENTED FROM BURNING LEG DUE TO THE FACT I HAD SHORTS ON AND LAYERED WINDPANTS OVER THE SHORTS - I.E. 3 LAYERS OF CLOTHES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065710April 7, 2004
POWER TRAIN:CLUTCH ASSEMBLY
PREMATURE FAILURE OF CLUTCH IN VW 1.8T (JETTA). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065646April 6, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS
MY PASSENGER REAR BRAKE LIGHT HAS BURNT OUT APROXIMATELY FIVE TIME SINCE I PURCHASED THE VEHICLE - I ASKED THE DEALER TO INSPECT TO SEE IF THERE WAS A SHORT CAUSING THE LIGHTS TO BURN OUT AND WAS TOLD THAT IT IS NORMAL WEAR AND TEAR. FUNNY THING IS THAT MY DRIVER'S SIDE BRAKE LIGHT HAS NEVER BURNT OUT IN THREE YEARS AND I HAVE TWO FRIENDS WITH THE EXACT SAME PROBLEM SAME SIDE AND EVERYTHING. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065643April 6, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
MY BRAKE LIGHTS WENT ON WHEN THE CAR WAS PARKED AND STAYED ON - I HAD TO HAVE IT TAKEN TO THE DEALER TO FIX THE SWITCH AND WAS OUT A CAR FOR THREE DAYS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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