Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10081156July 15, 2004
ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING:ENGINE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, EXTERIOR LIGHTING:BRAKE LIGHTS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
I HAVE HAD NOTHING BUT PROBLEMS AFTER PURCHASING MY BRAND NEW 2001 V.W JETTA. I HAD VEHICLE ONLY 6 MONTHS AND IT LEFT ME STRANDED DUE TO MALFUNCTION OF EMISSION CONTROL SENSOR. 5 MONTHS AFTER THAT, IGNITION LOCK CYLINDER WAS INOPERABLE, NEEDING THEM TO REPAIR. 2 MONTHS LATER, OWNED FOR 1 YR 1 MONTH, CAR WAS BURNING A LOT OF OIL SO CONSUMPTION TEST WAS DONE AND DETERMINED TO BE TRUE,THAT THE CAR WAS IN FACT CONSUMING ABNORMAL AMOUNT OF OIL. AS "A COURTESY TO ME, THE CUSTOMER" VOLKSWAGEN REPLACED PISTON RINGS, ROD BEARINGS AND DEGLAZED CYLYNDER WALLS. THEY HAD MY CAR 6 DAYS TO REBUILD ENGINE. 6 MONTHS LATER CAR WAS SHAKING REALLY BAD WHEN DRIVING ON THE FREEWAY, TOOK IT IN AND SERVICE TECHNITION DISCOVERED THAT REAR BRAKES WERE WARPED AND REAR BRAKE PADS HAD "PREMATURE WEAR." THOSE WERE REPLACED. THROUGHOUT THIS COURSE OF TIME THE PASSENGER BRAKE LIGHT HAD BEEN REPLACE 2 TIMES,AIR CONDITION VENT WAS NOT WORKING AND HAD TO BE REMOVE AND INSTALL NEW CENTER AIR OUTLET,ARMREST BROKE AND HAD TO BE REPLACED, GLOVE COMPARTMENT LATCH BROKE, AND THE BRAKE LIGHTS HAVE GONE OUT AND BEEN REPAIRED NUMEROUS TIMES BUT ARE STILL FAULTY,NOT WORKING AT THIS TIME. VOLKSWAGEN HAS TREATED ME AS THOUGH I WAS THE ONE INCONVIENCING THEM!! I REGRET PURCHASING THIS VEHICLE AND WILL CONTINUE DISCOURAGING ANYONE FROM EVER BUYING A VOLKSWAGEN! I DON'T FEEL SAFE IN THIS CAR!! AFTER DOING SOME RESEARCH I SEE NOW THAT I AM NOT ALONE. KNOWING THERE ARE MANY OTHER VW'S ON THE ROAD WITH THE SAME MECHANICAL PROBLEMS MY CAR, I'M CONCERNED WITH THE SAFETY OF OTHERS AS WELL AS MYSELF! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081031July 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION LOCKED UP WHILE DRIVING IN EXCESS OF 40 MPH. TRANSMISSION WAS FOUND TO BE LOCKED IN REVERSE AND HAD TO BE REPLACED BY VW OF AMERICA $6500 UNDER WARRANTY. INJURY RESULTED FROM INCIDENT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10081042July 14, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE 2001 VW JETTA I PURCHASED IN APRIL 2003 SEEMED TO BE A GREAT CAR UNTIL THE CHECK ENGINE LIGHT TURNED ON AND HAS BEEN ON SINCE. I HAVE TAKEN IT TO A NUMEROUS AMOUNT OF DEALERSHIPS OR "SPECIALTY" VOLKSWAGEN AUTO SHOPS AND NOONE IS ABLE TO FIGURE OUT WHY THE LIGHT IS ON UNLESS I PAY THEM $600-$1500 TO GO IN AND DIAGNOSE MORE THOUROUGHLY. THE COMPUTER ON THE JETTA PUTOUT A "FUEL-INJUECTION" PROBLEM AND NOONE IS ABLE TO TELL ME WHAT EXACTLY THIS COULD BE. I CONTINUE TO DRIVE WITH THE LIGHT ON AND WAS ADVISED NOT TO DRIVE WITH THE LIGHT ON IF IT BEGINS TO FLASH. VERY FRUSTRATING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082073July 13, 2004
AIR BAGS:SIDE/WINDOW
PROBLEMS WITH AIR BAG SYSTEM RESULTED IN UNNECESSARY DEPLOYMENTS. *MR VW REFUSED TO DISCUSS THE MATTER WITH THE DEALER OR THE CONSUMER. THERE WAS AN INTERMITTENT AIR BAG DEPLOYMENT OF THE HEAD AND SIDE PASSENGER AIR BAGS DURING NORMAL TRAVEL. THE VEHICLE WAS STILL UNDER WARRANTY. THE CONSUMER DISCOVERED THAT 40 OTHER 2002 JETTA OWNERS EXPERIENCED THIS SAME PROBLEM. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080964July 13, 2004
ENGINE AND ENGINE COOLING:ENGINE
2000 VW JETTA 1.8 TURBO. CHECK ENGINE LIGHT CAME ON AROUND 35,000 MILES, REPLACED MASS AIR FLOW SENSOR FOR $99.00 AFTER CALLING CORPORATE VW. CHECK ENGINE LIGHT CAME ON AT 45,000 MILES. REPLACE MASS AIR FLOW SENSOR AGAIN FOR FREE, REPLACED BRAKE LIGHT SWITCH, REPLACED TURBO SENSOR AND SEVERAL RELAYS FOR $280.00. REPLACED CLUTCH AT 51,000 MILES, FOUND OUT THEY USE THE SAME PARTS AS THE TDL ON THE TURBO CAR. CURRENTLY HAVE A BLOWN HEAD GASKET, MORE THAN LIKELY DUE TO THE MASS AIR FLOW SENSOR AND TURBO SENSOR CAUSING ISSUES WITH THE ENGINE. ESTIMATED REPAIR COSTS $1200.00. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080978July 13, 2004
VISIBILITY:GLASS, SIDE/REAR
FRONT, PASSENGER SIDE WINDOW REGULATOR FAILED (PLASTIC PART BROKE). *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081754July 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER COMPLAINED ABOUT A TRANSMISSION PROBLEM. TRANSMISSION WAS REPLACED TWICE WITHIN THE PAST 4 YEARS. CHECK ENGINE LIGHT CAME ON EVERY OTHER WEEK. DEALER WAS NOT HELPING WITH THE EXISTING PROBLEM. VEHICLE WAS PURCHASED NEW. BUT, IT WAS ONE ISSUE AFTER ANOTHER, AND VOLKSWAGEN WAS VERY EVASIVE IN RESPONDING TO THE PROBLEMS AT HAND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081599July 9, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE IN NEUTRAL CONSUMER DEPRESSED THE GAS PEDAL AND VEHICLE WOULD NOT GAIN SPEED. CONSUMER APPLIED FORCE AND PUMPED THE GAS PEDAL AND VEHICLE WOULD NOT ENGAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081555July 8, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING AT ANY SPEED FRONT BRAKES LOCKED UP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081563July 8, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING AT 55 MPH CRUISE CONTROL SWITCH SHORTED OUT. THIS RESULTED IN VEHICLE SUDDENLY ACCELERATING IN EXCESS SPEED OF 80 MPH. WHEN THIS OCCURRED CONSUMER IMMEDIATELY TURNED THE KEY IN THE IGNITION TO THE OFF POSITION. THEN, VEHICLE STARTED TO DECELERATE. DEALERSHIP WAS CONTACTED, BUT IT WAS NOT INDICATED WHAT CAUSED THE PROBLEM. THEY ONLY STATED THE COST TO HAVE THE SWITCH REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080646July 8, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL SWITCH SHORTED AND CAR ACCELERATED IN EXCESS OF 80 MPH, AND WOULD NOT SHUT DOWN. ONLY WAY CAR WOULD SLOW DOWN IF CRUISE CONTROL SWITCH HELD MANUALLY TO OFF AS IT WOULD NOT PERMANENTLY SHUT OFF. BRAKING DID DECELERATE BUT ENGINE CONTINUED AT THE SAME RPM, AS CRUISE CONTROL WOULD NOT DISENGAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081524July 8, 2004
ELECTRICAL SYSTEM:IGNITION:MODULE
CONSUMER LOST POWER WHEN STARTING THE VEHICLE. ALSO, WHEN DRIVING VEHICLE HESITATED. THE IGNITION COIL WAS REPLACED AT LEAST TWICE ON RECALLS. MANUFACTURER TOLD THE CONSUMER TO CHANGE THE GASOLINE. HOWEVER, VEHICLE STILL OPERATED IN THE SAME MANNER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081502July 7, 2004
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
INTERMITTENTLY WHEN ATTEMPTING TO DEPRESS THE BRAKE PEDAL IT WENT TO THE FLOOR BY ITSELF. CONSUMER HAD TO PLACE FOOT UNDER THE BRAKE PEDAL TO RAISE IT OFF THE FLOOR. THIS PROBLEM OCCURRED NUMEROUS TIMES WHILE DRIVING. VEHICLE HAD BEEN TO DEALER ON SEVERAL OCCASIONS, AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080543July 7, 2004
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM, UNKNOWN OR OTHER, SEAT BELTS:REAR/OTHER
I BOUGHT THE CAR IN AUGUST 2003, I NOTICED A REPAIR DOCKET FROM PREVIOUS OWNER FOR LEFT LOWER BALL JOINT AND LEFT TIE ROD ASSEMBLE W FRONT END ALIGNMENT ON 5/29/03 AT 34383 MILES. I HAD A LOT OF NOISE UNDER THE ENGINE. VW CAPISTRANO CHECKED IT OUT AND SAID IT WAS DRIVER SIDE BALL JOINT. I BOUGHT CAR FROM A FORD DEALER WHO DID NOT WANT ANYTHING TO DO WITH IT. FINALLY, VW CAPISTRANO FORCED THEIR HAND AND PROCESSED IT THROUGH MY THEN CURRENT WARRANTY. AT THE TIME, I HAD 45K MILES ON THE CAR. I THOUGHT IT SHOCKING THAT A CAR SO YOUNG SHOULD HAVE SUCH A MAJOR PROBLEM (FOR THE SECOND TIME). WHEN I PICKED CAR UP, A COUPLE OF DAYS LATER, I HEARD A LOUD CRUNCHING NOISE IN THE FRONT LEFT HAND SIDE OF THE MOTOR OR WHEEL. I THOUGHT NOTHING OF IT, DROVE IT ANOTHER 5000 MILES, HAD TO REPLACE 4 TIRES, AND ASKED THE TIRE TECH TO CHECK IT OUT. HE SAID IT WAS THE STEERING KNUCKLE AND IT WAS IN BAD SHAPE. I CONTACTED VW WHO SAID, BAD LUCK, IT'S ONLY COVERED FOR 24K MILES OR 2YEARS. I AGAIN AM SHOCKED, FIRSTLY BECAUSE THAT'S IMPOSSIBLE ONE OF THESE SHOULD GO OUT SO EARLY, ADDED TO THAT, IF THE BALL JOINT WAS REPLACED, THEN ISN'T THE STEERING KNUCKLE, MOVED IN SOME WAY SHAPE OR FORM, SO THERE SHOULD BE SOME SORT OF RECOURSE. THIS CAR IS A LEMON, HOWEVER, CA LAW STATES IT ISN'T. I WAS RIPPED OFF BY THEODORE ROBBINS IN COSTA MESA AND WOULDN'T RECOMMEND ANYONE BUY FROM THEM, THEY WERE SUSPECT FROM DAY ONE ONCE I DROVE MY CAR FROM THEIR LOT. ALSO, THE BACK RIGHT SEAT BELT IS FIXED TO THE SEAT AND IS UNUSABLE, I COMPLAINED IT WAS DANGEROUS, FORD SAID TOO BAD, YOU BOUGHT IT THAT WAY FIX IT. SINCE THEN MY HORN HAS GONE OUT BECAUSE THE CAR 'LOST' IT'S UNDER WHEEL COVER AND WATER GOT INTO THE HORN. THIS CAR REPORTEDLY HAD A 100 POINT INSPECTION, WHICH I BELIEVE TO BE NOT TRUE. THE RADIO HAS NEVER WORKED A DAY, IT'S ALWAYS 'FUZZY'. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080544July 7, 2004
STRUCTURE:BODY:BUMPERS
WHEN PARKING AGAINST A CONCRETE PARKING STOP, IF YOU PULL THE FRONT TIRES ALL THE WAY TO THE STOP WHEN YOU BACK OUT YOU JUST ABOUT PULL THE ENTIRE BUMPER OFF. THIS HAPPENED ONLY A COUPLE MONTHS AFTER WE BOUGHT THE CAR. WE PULLED INTO THE PARKING SPOT NOT THINKING ANYTHING OF IT. WE OWNED SIMILAR SIZED CARS BEFORE. THE GRILLWORK POPS OUT AND SNAPS BACK IN. WE LOST TWO OF THE THREE PIECES OF GRILLWORK FROM NOT REALIZING THAT THEY DO COME OUT WHEN YOU SIMPLY PARK YOUR CAR. THE FIRST I MENTIONED THE INCIDENT TO THE SERVICE TECH HE SAID I GUESS THEY DON'T HAVE THOSE PARKING STOPS IN GERMANY. THE SECOND TIME I MENTIONED IT THE SERVICE TECH SAID YOU HAVE TO REMEMBER THIS IS A COMPACT CAR AND YOU DON'T HAVE TO PULL ALL THE WAY IN. I BELIEVE THE NEWER JETTA MODELS HAVE MORE CLEARANCE THAN THE "TROUBLED JETTAS" DO.WE HAVE SOMEWHAT GOTTEN USED TO NOT PULLING IN SO FAR BUT NOT ALL THE TIME. WE ALSO REFUSE TO GET IT REPAIRED AT OUR EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080547July 7, 2004
POWER TRAIN:CLUTCH ASSEMBLY
THE CLUTCH ON MY 2001 VW JETTA 1.8T WENT OUT SLL OF A SUDDEN. THE CAR WAS DRIVING COMPLETELY FINE (GEARS WEREN'T STICKY OR CLUTCH LOOSE) AND THEN ALL OF A SUDDEN THE CAR WOULD NOT GO INTO GEAR. I HAD IT TOWED TO THE LOCAL DEALERSHIP WHERE THEY QUOTED $1600 FOR REPAIR (NEW CLUTCH KIT AND FLYWHEEL). I HAD IT TOWED AGAIN TO A VW SPECIALIST AND HE SAID THE CLUTCHES ON THE NEW VW'S SHOULD LAST AT LEAST 100,000 (AND THAT IS FOR SOMEONE WHO EVEN RIDES THE CLUTCH, HE SAID IT SHOULD LAST EVEN LONGER). VW REFUSED TO PAY FOR THE REPAIRS (EVEN THOUGH I HAVE A WARRANTTY UNTIL 48,000 MILES) SAYING IT WAS DUE TO NORMAL WEAR AND TEAR. MY JETTA ONLY HAS 32,000 MILES. SO, WE HAD TO COVER THE REPAIRS OUT OF POCKET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080425July 6, 2004
AIR BAGS:SIDE/WINDOW
IN DECEMBER 2003, I WAS DRIVING ON I-495 IN THE DC AREA AND HIT A SMALL ROCK (FELT SIMILAR TO HITTING A POTHOLE). MY PASSENGER-SIDE AIRBAG DEPLOYED...AFTER INSPECTION, THE DEALER SAID THAT, ALTHOUGH THERE WAS NO DAMAGE TO THE OUTSIDE OF THE CAR, THERE WAS A SMALL SCRATCH ON THE AIRBAG SENSOR. IT WAS CONSIDERED A COLLISION AND MY INSURANCE HAD TO COVER THE BILL (AROUND $2500). SIX MONTHS LATER (JUNE 2004), I WAS DRIVING DOWN JOPLIN RD NEAR QUANTICO, VA AND DRIVER-SIDE AIRBAG DEPLOYS. WHILE ITS A WINDING ROAD, I DIDN'T FEEL ANY IMPACT. I JUST GOT A CALL FROM THE DEALER'S SERVICE DEPT. SAYING THAT (AGAIN) WHILE THERE IS NO VISIBLE DAMAGE TO THE OUTSIDE OF THE CAR, IT APPEARS THAT SOMETHING HIT THE INSIDE OF THE CAR ON THE PASSENGER SIDE TELLING THE AIRBAG TO DEPLOY. AGAIN, THEY SAID MY INSURANCE COMPANY WILL HAVE TO COVER THE AIRBAG/SEAT REPLACEMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081407July 6, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, AIR
WHILE APPLYING THE ACCELERATOR PEDAL IT FAILED TO ACCELERATE. AFTER APPLYING THE ACCELERATOR PEDAL NUMEROUS TIMES VEHICLE SUDDENLY ACCELERATED UNCONTROLLABLY. CONSUMER APPLIED THE BRAKE PEDAL, BUT IT FAILED. THIS CAUSED THE VEHICLE TO COLLIDE INTO A GUARD RAIL. VEHICLE WAS TOWED TO A GARAGE FOR INSPECTION. DRIVER SUSTAINED MINOR INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10074085July 6, 2004
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER, STRUCTURE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, STEERING, SUSPENSION, POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED. THE DEALER REPLACED THE PART. HOWEVER, TWO WEEKS LATER THE PART FAILED AGAIN. *AK THE VEHICLE WOULD NOT GO INTO REVERSE. THE TRANSMISSION SLIPPED AND THE VEHICLE HAD RUN INTO A POLE AT A GAS STATION ON THE RIGHT FRONT SIDE. THIS PROBLEM REMAINED THE SAME. THE ENGINE LIGHT HAD COME ON ALONG WITH THE TRANSMISSION PROBLEMS. OTHER PROBLEMS WERE: THE TIRE PRESSURE HAD TO BE RESET ON NUMEROUS OCCASIONS, REAR PADS, A/C WAS NOT COOLING, GLOVE BOX, POWER WINDOWS, CONSOLE, POWER SUNROOF, INTERIOR TRIM, STEERING/SUSPENSION, DRIVEABILITY, TRIM ELECTRICAL, SOUND SYSTEM, AND HEATING/COOLING. *SC THE CONSUMER DID NOT REPORT ANY DAMAGE TO VEHICLE WHEN SHE HIT THE POLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079260July 4, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
BACK PASSENGER SIDE DISC BRAKE MAKING A HIGH PITCHED SQUEAL SOUND, NOT METAL ON METAL GRINDING. REAR PASSENGER SIDE CALIPER SEIZED AND NOT COMPLETELY RELEASING CAUSING THE SQUEALING NOISE, AND HEATING UP DISC BRAKE SO YOU CAN FRY EGGS AND BACON ON IT. PASSENGER SIDE REAR CALIPERS NEED TO BE REPLACED AS THE SERVICE DEPT. CANNOT KEEP IT FROM BINDING. BOTH REAR BREAK PADS ALSO REPLACED (BRAKE LINING). ALSO CHANGED BRAKE FLUID AS I WAS TOLD THAT IT WOULD HAVE BOILED CAUSED BY THE EXTREME HEAT DUE TO THE BRAKE PAD DRAGGING ON THE SIEZED CALIPER. APPARENTLY BOILED BRAKE FLUID WILL CONTAIN BUBBLES AND THIS CAN CAUSE A PROBLE IN THE BRAKE LINE. TOTAL COST, PARTS AND LABOUR $721.89. SOULD HAVE PURCHASED A CAMERY OR JAPANESE PRODUCT!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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