Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10265959April 18, 2009
ELECTRICAL SYSTEM
THE BOTTOM SEAT HEATER ON MY 2002 VW JETTA EITHER DOESN'T WORK AT ALL OR IF IT TURNS ON, IT OVERHEATS THE EXTREME RIGHT SIDE OF THE SEAT. A SMALL HOLE IS BURNED IN THE UPHOLSTERY, AND THE FOAM UNDERNEATH IS MELTED, DEFORMING THE APPEARANCE OF FABRIC ABOVE. THIS COULD RESULT IN A BURN TO THE SKIN ON THE RIGHT SIDE OF THE LEG IF IT GOES UNDETECTED. I SEE THIS AS A HUGE SAFETY ISSUE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10265018April 12, 2009
AIR BAGS:SIDE/WINDOW
VEHICLE PASSENGER SIDE CURTAIN AND SEAT AIRBAGS DEPLOYED UNEXPECTEDLY WHEN DRIVER ENCOUNTERED MINOR POT HOLE IN ROAD. THERE WAS NO EXTERIOR DAMAGE TO THE CAR OR WHEELS DUE TO THE POT HOLE. DRIVER PAID OUT OF POCKET (AND VIA INSURANCE) TO REPLACE AIRBAG SYSTEM. VOLKSWAGEN ACKNOWLEDGES NO RESPONSIBILITY FOR FAULTY SYSTEM OR REPAIRS. DRIVER SUFFERED POTENTIALLY PERMANENT HEARING DAMAGE DUE TO BLAST OF AIRBAG DEPLOYMENT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10264067April 3, 2009
AIR BAGS:SIDE/WINDOW
DRIVING HOME FROM WORK WHEN THE PASSENGER SEAT AIR BAG AND THE PASSENGER WINDOW AIR BAG JUST WENT OFF FOR NOW REASON WHILE I WAS DRIVING. I DID NOT HIT ANYTHING AND NOTHING HIT MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264097April 3, 2009
POWER TRAIN:MANUAL TRANSMISSION
SEVERAL PROBLEMS WITH THIS CAR, AND IT'S UNFORTUNATE. STARTED ABOUT A YEAR AGO, AT TIMES MY CAR WILL START AT THE TURN OF THE IGNITION AND SOMETIMES IT WILL NOT. I HAVE ALSO BROUGHT TO VW'S ATTENTION ABOUT MY CLUTCH, IN PARTICULAR IS VERY HEAVY (I HAVE ALWAYS DRIVEN MANUALS) AND AGAIN, AT TIMES I HAVE DIFFICULTY SHIFTING INTO 'R' AND INTO '3RD' GEAR. I WOULD HAVE TO RETURN SHIFT INTO NEUTRAL; STEP ON THE CLUTCH SEVERAL TIMES AND I AM ABLE TO GET INTO 'R'. AS FAR AS '3RD' GEAR, ITS PRETTY TRICKY(SINCE I AM MOVING!!!!) SOMETIMES I CANNOT SHIFT INTO 3RD GEAR, AND LITERALLY HAVE TO DOWN-SHIFT AND ATTEMPT 3RD AGAIN!!!! AND NOW, MY CLUTCH IS COMPLETELY SHOT, WITH ONLY 65,000MI ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263916April 1, 2009
POWER TRAIN:MANUAL TRANSMISSION
WE WERE HEADING UP HILL WHEN SUDDENLY TRAFFIC CAME TO A CRAWL AFTER A FEW MINUTES WE STARTED TO SMELL SOMETHING LIKE BURNT BRAKE PADS, WE FIGURED IT WAS COMING FROM THE VEHICLES HEADING DOWN HILL BRAKING FRICTION, WE DID NOTHING OF IT UNTIL WE PULLED TO THE SIDE OF THE ROAD AND LIFT OPEN THE HOOD THEN NOTICED THAT THE SMELL WAS ACTUALLY COMING FROM OUR CAR ENGINE COMPARTMENT. THE INCIDENT TOOK PLACE ON A SATURDAY, ON THE FOLLOWING MONDAY I CALLED VW CUSTOMER SUPPORT TO REPORT THE INCIDENT. THE REPRESENTATIVE TOLD ME TO TAKE THE CAR TO THE NEAREST VW DEALERSHIP TO BE INSPECTED, THE DEALERSHIP MECHANIC MADE THE RECOMMENDATION TO HAVE THE CLUTCH REPLACED, VW AGREED TO HAVE IT REPLACED UNDER WARRANTY. HOWEVER THE NEW CLUTCH IS BEGINNING TO SHOW THE SAME SIGN OF FAILURE THE CAR HAS ONLY 6500 MILES ON IT. I HAVE HEARD FROM OUTSIDE SOURCES THAT MAIN CAUSE COULD BE THE DUAL MASS FLYWHEEL IT APPEARS THAT THIS IS HAPPENING TO A LOT OF OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263187March 26, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 VOLKSWAGEN JETTA 1.8TURBO AUTOMATIC TRANSMISSION. TRANSMISSION SHIFTS HARD FROM 3RD TO 4TH GEAR. NEEDS NEW TRANSMISSION. $4500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262999March 25, 2009
LATCHES/LOCKS/LINKAGES
2000 VOLKSWAGEN JETTA GLS VR6 AUTOMATICALLY LOCKS AFTER UNLOCKING IT WITH THE KEYLESS ENTRY REMOTE. IT HAPPENS INTERMITTENTLY BUT OVER THE PAST FEW WEEKS THE OCCURRENCES ARE BECOMING A LOT CLOSER. I WAS SEATING MY TWO CHILDREN WHEN THIS HAPPENED LUCKILY MY KEY WAS IN HAND WHEN THE DOORS LOCKED. I FEEL THIS IS SOMETHING VW CORP SHOULD LOOK INTO AS I'VE SEEN SEVERAL MORE POSTINGS AS TIME HAS PROGRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263014March 25, 2009
ELECTRICAL SYSTEM:IGNITION
ON A COLD MARCH MORNING, WAS NOT ABLE TO PUT THE KEY IN THE IGNITION. AFTER A FEW MINUTES OF UNSUCCESSFULLY TRYING TO FORCE THE KEY IN, VW ROADSIDE ASSISTANCE WAS CALLED. THE CAR WAS TOWED TO THE NEAREST DEALER. WHEN DEALER LOOKED AT THE PROBLEM, IT WAS DETERMINED THAT THE TUMBLER IN THE CYLINDER WAS IN THE LOCKED POSITION. THE DEALER SPRAYED WITH SILICONE LUBRICANT TO COAX THE TUMBLER TO RELEASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263068March 25, 2009
AIR BAGS
MY DAUGHTER HIT THE BACK OF A VOLVO SUV WITH HER 2005 VW JETTA AND NOT 1 AIR BAG DEPLOYED LEAVING HER IN THE HOSPITAL FOR A MONTH'S STAY WITH MAJOR BRAIN TRAUMA AND $100,000 + DOLLARS IN MEDICAL BILLS INSTEAD OF A MINOR TRIP TO THE EMERGENCY ROOM FOR AIR BAG DEPLOYMENT. HER ENTIRE FRONT END IS IN THE WINDSHIELD. (WE HAVE PHOTOS).BECAUSE SHE HIT THE VOLVO AT THE WRONG ANGLE, WAS THE DETERMINED REASONING AS TO WHY THE AIR BAGS DIDN'T DEPLOY. ARE YOU KIDDING ME. LET'S TAKE A CLOSER LOOK INTO VW'S ADVERTISEMENTS FOR SAFETY. MY DAUGHTER WAS FOOLED BY THIS NONSENSE AND THE REST OF THE COUNTRY IS BEING FOOLED ALSO. I WILL PURSUE THIS FOR CORRECTION FOR AS LONG AS NEED BE.LET'S HOPE THE BOARD GETS ON BOARD WITH THIS UNSAFE ISSUE! "AIRBAGS ONLY DEPLOY IF YOU HIT THE FRONT END AT A CERTAIN ANGLE? AGAIN< ARE YOU KIDDING ME? I'M SURE JOHN.Q. PUBLIC WILL BE VERY INTERESTED TO SEE THESE PIX ONLINE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10262905March 24, 2009
SERVICE BRAKES, ELECTRIC
THE BRAKE LIGHT SWITCH BEGAN TO FAIL AT ~ 60,000 MILES. BRAKE LIGHTS WOULD REMAIN ON AT TIMES WITHOUT BRAKE BEING PRESSED. BRAKE LIGHTS WOULD COME ON AT NIGHT RANDOMLY AND DRAIN BATTERY. INTERMITTENT AT FIRST BECOMING MORE COMMON. PURCHASED NEW BRAKE LIGHT SWITCH FROM DEALER. THE SAME SWITCH HAS BEEN A PROBLEM FOR VW IN PRIOR YEAR MODEL CARS AND RESULTED IN A RECALL FOR SOME MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262751March 23, 2009
AIR BAGS:FRONTAL, SEAT BELTS
2000 VOLKSWAGEN JETTA I REARENDED A CAR AT 40 MPH MY FRONT BUMPER IS HANGING OFF AND SEATBELTS DID NOT WORK. VOLKSWAGEN WAS NOTIFIED AND IS HAVING A VW MEMBER LOOK AT THE CAR IN BELLIVILL AUTO SALVAGE 310 OAKHILL RD EXETER RI. DUE TO FAULTY AIR BAGS MY HEAD HIT WINDSHIELD AND CHEST HIT WHEEL DUE TO SEATBELTS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10262859March 23, 2009
SERVICE BRAKES, HYDRAULIC
TOOK MY VW 2007 JETTA IN FOR A 20K OIL CHANGE AND HAD TO REPLACE THE REAR BRAKES. I ARGUED WITH THE SERVICE DEPT. AND DID SOME RESEARCH ON THE BRAKES ONLY TO FIND THAT THIS IS A COMMON PROBLEM WITH THE JETTA. MY PREVIOUS CAR WAS A SPYDER ECLIPSE; A MUCH HEAVIER CAR BUT HAD THE ORIGINAL BRAKES AT 78K ! THIS IS THE LAST VW I WILL BUY. OWNED A CABRIO IN 1999 AND WON MY LEMON LAW CASE FOR THE DEFECTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262641March 21, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM, EQUIPMENT
I HAVE TWO PROBLEMS, ONE WITH TEMPERATURE COOLANT SIGN. MANY JETTA'S HAVE THIS PROBLEM, IT OCCURS EVERY TIME I TURN ON THE CAR, SIGN ALWAYS COMES ON. THIS CAUSES SIGNALS AND COMPUTER PROGRAMS IN THE CAR TO BE CONFUSED, AND IS ALWAYS A DANGEROUS LIGHT BECAUSE I NEVER KNOW IF THERE IS SOMETHING WRONG WITH MY CAR'S COOLANT OR RADIATOR. I HAVE REPLACED THIS PART ABOUT TWO TIMES THROUGH A MECHANIC SHOP WITH A VW PART TWICE. STILL IS A FAILURE, AND I READ MOST JETTAS HAVE THIS PROBLEM AND IT IS RIDICULOUS THAT VW CAN NOT FIX THIS EXPENSIVE PART FOR ITS CUSTOMERS. ALSO I HAD A PROBLEM WITH MY ALTERNATOR ONE DAY AGO. MY VEHICLE WAS FORCED TO STALL ON THE MIDDLE OF THE HIGHWAY CAUSING ME ALMOST TO GET INTO AN ACCIDENT. FOR SOME REASON MY CAR LOST ALL ITS POWER, BATTERY WAS ONLY ONE OR TWO WEEKS OLD, AND NOW MY ALTERNATOR DIED. MY CAR HAS ONLY 71,400 MILES ON IT, IT IS NOT VERY OLD, IT IS A MAJOR CONCERN TO SEE AN ALTERNATOR DIE THAT EARLY IN THE CAR, MAKES ME WONDER WHAT OTHER MAJOR PROBLEMS I HAVE IN THE FUTURE, LET ALONE WHAT I HAD IN THE PAST. NOW I HAVE TO FIX THIS CAR, AND WILL TAKE ONE WEEK TO FIX AND GET THE PART READY, COSTING ME ALMOST $600 IN REPAIR. NOT ONLY DID MY CAR BREAK DOWN ON THE HIGHWAY BUT THE CAR SMELT LIKE IT WAS BURNING, VERY DANGEROUS!!THIS A VW DEFECT, AND SHOULD BE ADDRESSED TO ALL VW OWNERS ABOUT THEIR ALTERNATORS, IT DOESN'T FEEL SAFE IF THIS CAR KEEPS BREAKING DOWN, TIRED OF THIS CAR.OTHER RECALLS ABOUT THIS VEHICLE MAKE ME WANT TO QUESTION WHETHER TO DRIVE IT NOT, IF IT HAS A COUNTRY WIDE BRAKE PROBLEM IN THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262424March 19, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2001 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH OR LESS, THE VEHICLE WOULD REV AND PERFORMED AS IF IT WOULD STALL. THE CHECK ENGINE WARNING INDICATOR ALSO ILLUMINATED ON THE INSTRUMENT PANEL. NO REPAIRS HAVE BEEN MADE. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261398March 10, 2009
ELECTRICAL SYSTEM
THERE WERE NO EVENTS LEADING UP TO THE FAILURE. THE EPC LIGHT COMES ON SPORADICALLY, THUS MAKING YOU LOSE POWER IN THE MIDDLE OF TRAFFIC. IT IS VERY SCARY WHEN YOU HAVE NO POWER IN RUSH HOUR TRAFFIC AND YOU HAVE TO PULL THE CAR OVER AND RESTART HOPING THE LIGHT WILL GO OFF UNTIL YOU CAN GET TO YOUR DESTINATION. THE CHECK ENGINE LIGHT STAYS ON ALL THE TIME FOR APPARENTLY NO REASON. WE HAVE HAD IT DIAGNOSED BUT WITH NO RESULTS. HELP!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261431March 10, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2003 JETTA GLS; TWICE WHEN RUNNING THE AC THE CAR SUDDENLY OVERHEATS, FUSE BLOWS. THE ENGINE TEMP GAUGE GOES FAR INTO THE RED ZONE. I TURNED ON THE HEATER TO DRAW HEAT AWAY FROM ENGINE, AIR WAS SO HOT IT LITERALLY MELTED THE PLASTIC WATER BOTTLE IN THE CUP HOLDER. (DIDN'T HELP MY COMFORT THAT THE OUTSIDE TEMP WAS NEAR 100 DEGREES AND I'M DRIVING ALONG WITH SUNROOF OPEN, WINDOWS OPEN, AND HEATER TURNED ON HIGH!) I WAS CONCERNED THAT MY LEG WAS BURNED AS WELL BECAUSE THE AIR BLOWING FROM VENT WAS SO HOT. I HAD TO IDLE THE CAR EVERY FEW THOUSAND FEET TO ALLOW CAR TO COOL ENOUGH TO LIMP TO SERVICE STATION. FIRST TIME (JULY 06, CAR W/I WARRANTY @ 32K MILES), VW TOLD ME THAT THE FUSE WAS BLOWN; THEY WERE UNABLE TO REPLICATE AND INDICATED THAT IF IT HAPPENED AGAIN THEY WOULD NEED TO FIGURE OUT WHY. SECOND TIME (NOV. 2007, CAR OUT OF WARRANTY @ 51K)), NON-VW MECHANIC ABLE TO REPLICATE AND SAID THAT FUSE BLEW BECAUSE "COOLING FANS ARE DRAWING TOO MANY AMPS (UP TO 100 AMPS) WHEN STARTING. WHEN RUNNING THEY ARE STILL DRAWING 37 AMPS AND SHOULD BE LESS THAN 20 AMPS." ALTHOUGH THIS HAS HAPPENED ONLY TWICE, AND I HAVE YET TO REPAIR (TOO EXPENSIVE AT $800+ AND I'M UNEMPLOYED), I LIVE IN GREAT FEAR AS WARM WEATHER APPROACHES THAT I WILL BE "BURNED" BY THIS ISSUE AGAIN. IT'S ONLY A MATTER OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261445March 10, 2009
ELECTRICAL SYSTEM
I HAVE A 2003 JETTA GLS. I HAD ABOUT 65K MILES ON IT AND THE SPEEDOMETER FIRST FLUCTUATED WILDLY THEN DIED, OR APPEARED TO BE DEAD. IT WOULD RANDOMLY START WORKING FOR A FEW DAYS AND OFTEN WOULD DIE AGAIN WHILE I WAS DRIVING. NON FUNCTIONING SPEEDOMETER AFFECTS FUNCTION OF AUTO LOCKING DOORS, ODOMETER, TRIP COMPUTER, AND RELATED FUNCTIONS (THEY DO NOT WORK WHEN SPEEDOMETER NOT WORKING). MY MECHANIC TESTED THE VEHICLE SPEED SENSOR LOCATED ON THE TRANSAXLE. IT IS FINE. I HAD THE ENTIRE INSTRUMENT PANEL REPLACED (TO THE TUNE OF ALMOST $700, $500 OF WHICH IS FOR THE PART!). NOW I AM BEING TOLD IT MAY BE A COOLANT MIGRATION ISSUE SIMILAR TO THAT OF THE MY 99-01 CARS. HOWEVER THERE HAS BEEN NO TSB FOR 2003 JETTAS AND NOW MY CAR IS OUT OF WARRANTY. REPLACING THE WIRING HARNESS IS A VERY EXPENSIVE ($6K HAS BEEN MENTIONED) REPAIR. INTERNET RESEARCH SHOWS THAT MY ISSUE IS NOT UNIQUE, MANY FAILED SPEEDOMETERS IN THIS MODEL YEAR JETTA, ALTHOUGH VW TO DATE IS SILENT W/CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261007March 7, 2009
POWER TRAIN:MANUAL TRANSMISSION
I WAS DRIVING MY 2004 VW JETTA DIESEL TDI 5-SPEED HOME FROM WORK. IT HAS 78,000 MILES ON IT. THE MAJORITY OF WHICH ARE HIGHWAY/INTERSTATE MILES DUE TO MY WORK BEING A LONG DISTANCE FROM HOME. I WAS IN 4TH GEAR DOING ABOUT 45 MPH WITH THE CRUISE CONTROL ON AND WAS ALMOST HOME. I HEARD A "BANG" FROM UNDER THE CAR AND LOST POWER. FLUID WAS LEAKING FROM UNDER THE CAR, AND I COULD NO LOGGER SHIFT GEARS. I HAD IT TOWED TO A REPAIR SHOP. THEY ORIGINALLY SAID A PART OF THE CLUTCH HAD BROKEN OFF AND PUNCTURED THE TRANSMISSION CASE. AFTER ADDITIONAL REVIEW THEY DETERMINED IT WAS A PIECE OF THE "DUAL MASS FLYWHEEL" THAT HAD BROKEN OFF AND DONE THE DAMAGE. I WAS FORCED TO PAY APPROXIMATELY $2,500.00 IN PARTS AND LABOR FOR A NEW CLUTCH, FLYWHEEL, REBUILT TRANNY, ETC... TO GET MY CAR REPAIRED. AFTER RESEARCHING THIS PROBLEM MORE I FOUND THAT THIS PROBLEM WITH VW'S DUAL MASS FLYWHEEL IS A PRETTY COMMON PROBLEM. SEE THIS LINK FOR ONE SOURCE... HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=137014&HIGHLIGHT=G60+CLUTCH IF THE DUAL MASS FLYWHEEL HAD EXPLODED UPWARD TOWARD THE INTERIOR OF THE CAR RATHER THAN DOWNWARD THERE LIKELY WOULD HAVE BEEN INJURIES TO THE OCCUPANTS OF THE VEHICLE. THIS WOULD SEEM TO BE A SAFETY CONCERN TO VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260723March 4, 2009
SERVICE BRAKES, HYDRAULIC
I DRIVE A 2009 VW JETTA SEDAN 2.5 S, WHICH ONLY HAS 4,000 MILES. TWO DAYS AGO, WHILE DRIVING THE CAR ALL OF A SUDDEN IT STOPPED IN THE MIDDLE OF A HIGHWAY. IT LOST ELECTRIC POWER AND COULD NOT MOVE FURTHER. I THOUGHT IT WAS BECAUSE LACK OF GAS, BUT REALIZED IT WAS NOT THE CASE BECAUSE THE TANK WAS FULL. THE CAR DASHBOARD SIGNALED THAT THE BATTERY HAD A PROBLEM -ITS INDICATOR WAS TURNED ON. AND THAT WAS WHEN I REALIZED THAT THERE WAS NO POWER AND THE BATTERY WASN'T WORKING. SO, AFTER MOVING THE CAR TO THE SIDE OF THE HIGHWAY, I WAITED AND TRIED AGAIN AFTER TWO MINUTES AND, FORTUNATELY, THE IGNITION STARTED. THE PROBLEM WAS "FIXED," AT LEAST FOR THE TIME BEING. ALSO, A FEW MINUTES LATER THE BRAKES STOPPED FUNCTIONING. THE PEDAL TURNED REALLY HARD AND I COULDN'T PUSH IT ALL THE WAY TO THE BOTTOM. SO THE NEXT DAY I TOOK IT TO THE DEALERSHIP. THEY SAID THEY HAVE FOUND THE BRAKES PROBLEM (A BRAKE PUMP, OR SOMETHING LIKE THAT, NEEDED TO BE REPLACED). THEY STILL HAVE TO CHECK THE BATTERY PROBLEM. MY MAIN CONCERN IS THAT IF BOTH PROBLEMS COMEBACK AGAIN ME, AND MY FAMILY, MAY BE IN A VERY DANGEROUS SITUATION. IT SHOULD BE INVESTIGATED. AND I JUST WANT TO POINT OUT AGAIN THAT THIS IS A VEHICLE THAT I HAVE DRIVEN FOR ONLY SIX MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260235February 27, 2009
SEATS, EQUIPMENT
RECENTLY MY 1999 VW JETTA PASSENGER'S SEAT BACK CAUGHT FIRE, BURNING FROM INSIDER THE SEAT BACK, THE SEAT AND MY HUSBAND'S WINTER COAT (I HAVE PICTURES I CAN SEND) WHILE WE WERE DRIVING IN A SNOW STORM DOWN I-93. THE VW DEALERS I WENT TO SEE, LET ALONE MY CALL TO VW NORTH AMERICA, WERE ASKED TO PROVIDE A REPLACEMENT SEAT, TO CHECK THE ELECTRICAL CONNECTIONS, ETC. THE RESPONSE WAS ALMOST UNIFORM AS TO NOTHING THEY COULD DO, NEVER SEEN THIS BEFORE, NOT WITHIN WARRANTY, ETC. NOW MY INSURANCE COMPANY IS ASKING FOR $500 DEDUCTIBLE FOR ME TO PAY FOR THIS REPLACEMENT! MY INSURANCE GUY AND THE HEAD OF SERVICE AT WELLESLEY VW BOTH SAID IN ALL THEIR YEARS, THEY HAVE NEVER SEEN ANYTHING THIS BAD. BUT WHAT REALLY GETS MY GOAT IS THAT THE FIRE WAS A SERIOUS, LIFE-THREATENING HAZARD; THERE ARE MANY CASES THE INTERNET OF JETTAS' SEATS CATCHING FIRE ' BUT NOT ONE RECALL LIKE THEY DID WITH THE PASSAT A FEW YEARS BACK. I HAVE OWNED VWS SINCE 1987 WHEN I GOT MY LICENSE; MY PARENTS SINCE 1953. I CONSIDER MYSELF BRAND-LOYAL BUT AM NOW BAFFLED AS TO THEIR UNIFORM, UNHELPFUL RESPONSES. I NEED SOME GUIDANCE, LET ALONE HELP TO HAVE THEM FIX THIS PROBLEM. SOMEONE MIGHT HAVE BEEN KILLED HAD THE SEAT FULLY CAUGHT FIRE OR MY HUSBAND WAS WEARING SOMETHING OTHER THAN LEATHER THAT TAKES LONGER TO SMOLDER THAN, LET'S SAY, FLEECE. IT SEEMS TO ME THAT THIS IS THEIR "LIABILITY", AND THEY SHOULD MAKE GOOD ON CORRECTING THE SITUATION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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