Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10381649February 11, 2011
FUEL SYSTEM, DIESEL
I HAVE A 2010 JETTA SPORTWAGEN TDI MANUAL TRANSMISSION. I PURCHASED NEW IN FEBRUARY 2010. I AM NOT SURE OF THE DATES BUT THE VEHICLE HAS STALLED OR JUST TURNED OFF TWICE SINCE I HAVE OWNED IT WHILE DRIVING AROUND TOWN. IT DID START BACK UP AS SOON AS I TURNED IT COMPLETELY OFF AND BACK ON. I DIDN'T THINK IT WAS A MAJOR DEAL THE FIRST TIME IT HAPPENED AND THAT I MAY HAVE JUST STALLED IT. WHEN IT HAPPENED THE SECOND TIME I QUESTIONED THE DEALER. THEY SAID UNLESS THEY COULD GET IT TO REPLICATE THE PROBLEM, THEY DIDN'T KNOW. THE OTHER ISSUE THAT I BELIEVE MAY BE RELATED HAPPENS ALL THE TIME. UNDER NORMAL DRIVING WHICH HAPPENS ATLEAST EVERY DAY I HAVE A BLIP IN THE THROTTLE. IT ALMOST FEELS LIKE THERE IS AN AIR POCKET IN THE FUEL THAT IS LIKE A HICCUP UNDER THROTTLE. IT IS RANDOM BUT AS I SAID HAPPENS ATLEAST ONCE A DAY. THE DEALER HAS DONE NOTHING ABOUT THESE ISSUES BECAUSE THEY CANNOT REPLICATE THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381381February 10, 2011
INTERIOR LIGHTING, LATCHES/LOCKS/LINKAGES
DOOR AJAR NOT WORKING, ALONG WITH INTERIOR LIGHT ON DRIVERS DOOR, & CABIN INTERIOR LIGHTS NOT COMING ON WHEN DOOR OPENS. REPLACED DRIVERS DOOR LOCK ACTUATOR VIA DEALER FIXES PROBLEM. A VERY EXPENSIVE FIX FOR A $17 MICROSWITCH (APPROX) PART ON THE DOOR LOCK ACTUATOR THAT FAILS VERY OFTEN. MANY VW OWNERS EXPERIENCE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381254February 9, 2011
ENGINE AND ENGINE COOLING:ENGINE
SUCCESSFULLY STARTING AND DRIVING THE CAR FOR 3 DAYS OF BELOW FREEZING TEMPS AT 40MPH AVERAGE. PUT CAR IN 40DEG GARAGE OVERNIGHT. STARTED CAR IN THE MORNING IN GARAGE, IT RAN FOR ABOUT 3-5 SECONDS THEN STOPPED. RESTART ACTED LIKE DEAD BATTERY; HALF TURN OF CRANK, THEN NOTHING. SUSPECTING A DEAD BATTERY, I PUT A CHARGER ON AND TRIED AGAIN HALF AN HOUR LATER; STILL NO START, JUST HALF TURN THEN NOTHING. TRIED AGAIN ABOUT EVERY HALF HOUR FOR 3 HOURS UNTIL IT FINALLY STARTED, THEN IT SEEMED TO BE RUNNING ON 3 CYL FOR ABOUT 15-20 SEC UNTIL IT STARTED TO RUN SMOOTH. TOOK TO DEALER WHERE THEY TESTED BATTERY AND CHARGING SYSTEM; EVERYTHING WITHIN SPECS AND NO CODES. THEY KEPT CAR OUTSIDE OVERNIGHT AT 20 DEGREES AND IT STARTED RIGHT UP THE NEXT MORNING. I INVESTIGATED THIS ISSUE ON SEVERAL TDI FORUMS AND IT SEEMS THIS IS ATTRIBUTED TO ICE FORMING IN THE INTERCOOLER THEN THAWING WHEN WARMED UP. ENGINE WILL START NORMALLY UNTIL IT INGESTS THE WATER/VAPOR THAT SHUTS IT DOWN. SEVERAL OWNERS ARE REPORTING HALF CUP TO TWO CUPS OF WATER DRAINED OUT OF INTERCOOLER HOSES. SEVERAL OWNERS ARE REPORTING ENGINE EITHER SHUTTING DOWN OR GOING INTO LIMP MODE ON HIGHWAY AFTER ICE BLOCKS INTAKE SUFFICIENTLY. MOST ARE SUSPECTING THE LP EGR CIRCUIT THAT IS PUMPING MOIST AIR BACK INTO THE INTAKE/INTERCOOLER CAUSING CONDENSATION TO ACCUMULATE THEN FREEZE. I NOTIFIED DEALER WHEN THEY HAD THE CAR AND THEY DID NOT INVESTIGATE WATER IN INTERCOOLER AS REQUESTED. I SUSPECT THIS IS HYDROLOCKING THE ENGINE AND THAT SERIOUS ENGINE DAMAGE WILL OCCUR IF THIS CONTINUES DURING THE COLD MONTHS. SEVERAL FORUM MEMBERS IN CANADA ARE REPORTING THAT VW OF USA KNOWS ABOUT THIS AND IS WORKING ON A SOLUTION BUT NOBODY HAS SEEN ANYTHING YET. SEVERAL DEALERS ARE RECOMMENDING THE REMOVAL OF THE FRESH AIR INTAKE PIPE TO DRAW WARM, UNDERHOOD AIR INTO THE INTAKE; THIS DOES NOT SEEM TO AFFECT THE ICING AS THE MOISTURE SEEMS TO BE COMING FROM THE EXHAUST STREAM VIA THE LP EGR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381262February 9, 2011
ENGINE AND ENGINE COOLING
INTERCOOLER PIPING ACCUMULATES AN OIL/WATER SLUDGE MIXTURE DURING COLD WEATHER DRIVING. WHILE PARKED AFTER DRIVING THE SLUDGE COLLECTS AT THE LOWEST POINT IN THE PIPING. IF TEMPERATURES ARE BELOW FREEZING, THE SLUDGE FORMS A PLUG WHICH PREVENTS THE CAR FROM STARTING. IF IT IS ABOVE FREEZING, THE SLUDGE IS INGESTED INTO THE ENGINE WHERE IT CAUSES HARD STARTS AND ROUGH RUNNING. THIS HAS OCCURRED FIVE TIMES IN THE LAST TWO MONTHS, DEALER HAS BEEN UNABLE TO DETERMINE CAUSE OR EFFECT A REPAIR OTHER THAN PERIODICALLY REMOVING HOSES TO CLEAN OUT ACCUMULATED SLUDGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381290February 9, 2011
ELECTRICAL SYSTEM
DECEMBER 13, 2010. THE CHECK ENGINE LIGHT CAME ON. METRO VW SERVICE DIAGNOSED AN IGNITION MISS. THEY REPLACED (1) IGNITION COIL ON CYLINDER #2 WITH A DIFFERENT TYPE OF IGNITION COIL THAN THE ORIGINAL. THE "NEW VERSION" IGNITION COIL HAS INSULATION WHERE THE ORIGINAL COIL DID NOT. FEBRUARY 8, 2011, APPROXIMATELY, TWO MONTHS LATER, THE CHECK ENGINE LIGHT CAME ON AGAIN. AT LEAST ONE OF THE THREE ORIGINAL IGNITION COILS IS FAILING, CAUSING AN IGNITION MISS, AND NEEDS TO BE REPLACED. THE ORIGINAL IGNITION COILS ARE NOT PERFORMING AS ORIGINALLY DESIGNED. THE ORIGINAL IGNITION COILS SHOULD BE RECALLED AND REPLACED WITH THE NEW VERSOIN IGNITION COILS AT THE MANUFACTURERS EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381327February 9, 2011
AIR BAGS
THE PASSENGER SIDE AIR BAG HAS TOO MUCH VOLTAGE GOING TO THE BAG AND AS SUCH DEACTIVATED ALL THE AIRBAGS IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381330February 9, 2011
SEATS
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA GLS (NA). THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE DRIVER SIDE HEATED SEAT CAUGHT FIRE. THE CONTACT TURNED THE SEAT WARMER OFF. THE VEHICLE WAS TAKEN TO A REPAIR SHOP BUT THERE WERE NO CODES PRODUCED FOR THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HER TO TAKE THE VEHICLE TO THE DEALER FOR INSPECTION AND TOOK A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10381367February 9, 2011
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN
WHEN ATTEMPTING TO ACCELERATE AWAY FROM A STOP MY MANUAL TRANSMISSION 2010 VOLKSWAGEN JETTA SPORTWAGEN TDI WILL STALL. THIS OFTEN OCCURS JUST AS THE VEHICLE ENTERS THE INTERSECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381104February 8, 2011
SEATS
WHILE DRIVING MY 2007 VW JETTA, I NOTICED A BURNING SMELL. WHEN I GOT OUT OF MY CAR, I NOTICED A VERY BIG BURN ON MY SEAT (WHERE MY BACK WAS). MY BACK IS ALSO DISCOLORED. THIS MORNING, I PUT THE SEAT WARMER ON #1 (THE LOWEST SETTING) AND THE RIGHT SIDE IS SCORCHING HOT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10381110February 8, 2011
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE SOMETIMES SKIPS OR HESITATES WHILE DRIVING - IT SEEMS AS IF THE FUEL IS GETTING CUT OFF MOMENTARILY. THE ENGINE SKIPS AND STUTTERS LIKE IT'S ABOUT TO STALL. IT HAS NOT ACTUALLY STALLED YET WHILE I'M DRIVING, BUT SOMETHING IS OBVIOUSLY WRONG. THE ENGINE IS THE 4 CYLINDER 2.0 TDI DIESEL. 2010 VW JETTA SPORTWAGEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381187February 8, 2011
FUEL SYSTEM, DIESEL
2011 VW DIESEL JETTA SIX SPEED MANUAL. THE COMPUTER IS PROGRAMMED TO SHUT THE ENGINE OFF AT ABOUT 750 RPM THIS NUMBER APPEARS TO BE ARBITRARY OR POSSIBLY PICKED FOR SOME FUEL ECONOMY TRADEOFF. THE PROBLEM IS THAT THIS CAUSES SOME VERY DANGEROUS CONDITIONS IN TRAFFIC. NORMALLY A DIESEL CAN BE BROUGHT DOWN TO NEARLY ZERO AND STILL POWER UP AND OUT OF A STOP. GAS ENGINES ARE NOT SO GOOD AT THIS BUT TO SOME EXTENT THIS IS AN ENGINE CONDITION THAT SHOULD BE ANTICIPATED AND SUCCESSFULLY RECOVERED FROM. VW HAS TAKEN THE OTHER ROAD. IF ONE DOES NOT REV THE ENGINE EXCESSIVELY, EVEN ON VERY SLIGHT INCLINES, THE COMPUTER LETS YOU GET ABOUT TEN FEET INTO THE INTERSECTION AND TURNS THE ENGINE OFF. THE GUY BEHIND YOU HAS TO SLAM ON HIS BREAKS IF HE IS LOOKING (YOUR BRAKE LIGHTS ARE OFF BECAUSE YOU ARE NOT USING THEM TO STOP.) OR IF HE IS LOOKING AT HIS LEFT TURN LANE, HIS PHONE OR WHATEVER, POW. OR YOU GET HALF INTO AN INTERSECTION CROSSING FROM THE STOP SIGN AND GET DROPPED IN THE MIDDLE OF THE ROAD UNTIL YOU CAN GO THROUGH THE EVOLUTION OF EVENTS ALLOWING A RESTART. RESTART EVOLUTION ALSO CONTRIBUTES TO THE DANGER AS IT TAKES SO LONG. I HAVE DRIVEN MANUAL TRANSMISSIONS EXCLUSIVELY FOR 40 LICENSED DRIVING YEARS AND A FEW YEARS PRIOR TO THAT ON THE FARM. ONE SHOULD NOT HAVE TO DRIVE WITH ONE'S HEEL ON THE TOP OF THE GAS PEDAL, BUT OVER-REVVING THE ENGINE IS THE ONLY WAY TO SAFELY START OUT FROM A STOP SIGN. THIS SHOULD NEVER HAVE GOTTEN PAST THE ENGINEERS. UNLESS OF COURSE THEY ARE NOT GUYS WHO ENJOY DRIVING. EVEN THE DEALER'S MASTER MECHANICS ARE PUZZLED THAT THEY STALL IT EVERY TIME THEY TRY TO DRIVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381193February 8, 2011
SEATS
THE DRIVER'S SIDE HEATED SEAT IN OUR 2004 VW JETTA TDI BECAME EXTREMELY HOT NEAR THE DRIVER'S RIGHT THIGH AND THERE WAS A ELECTRICAL BURNING SMELL IN THE CAR. MY WIFE, WHO WAS DRIVING AT THE TIME, HAD A MINOR SURFACE BURN AS A RESULT. FORTUNATELY, SHE WAS WEARING JEANS, WHICH PREVENTED IT FROM BEING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10380923February 7, 2011
SEATS, ELECTRICAL SYSTEM
MY SEAT HEATER FAILED IN MY 2003 VW JETTA, BURNING A HOLE IN THE SEAT UNDER MY LEFT [XXX]. I WAS STARTLED WHEN SUDDENLY THERE A STRONG BURNING SMELL IN THE CAR, THEN A HOT SPOT IN THE SEAT OCCURRED WHICH CAUSED ME TO HAVE TO QUICKLY SHIFT MY SEATING POSTING AND I IMMEDIATELY TURNED OFF THE SEAT HEATER. LUCKILY I WAS DRIVING SLOWLY IN THE CITY AND ABLE TO PULL IN THE IN A PARKING SPOT QUICKLY AND THE SEAT OR MY CLOTHING DID NOT CATCH ON FIRE. THE SEAT WAS SET TO 3 ON A SCALE OF 1-5. THE CAR HAS ABOUT 125K MILES ON IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *LN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10380989February 7, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A NOISE COULD BE HEARD FROM THE ENGINE WHILE DECELERATING FROM ANY SPEED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THE VEHICLE NEEDED A NEW TIMING CHAIN. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 79,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381952February 7, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
NEW CAR MANUAL TRANSMISSION, CAR STALLS OUT AT LOW SPEEDS ON SNOW COVERED ROADS. RPM'S 1400 - 2000 CAN STOP PROBLEM IF TRACTION CONTROL IS DISABLED. I HAVE DRIVEN MANUALS FOR OVER 30 YEARS AND IT IS NOT OPERATOR ERROR IT IS A PROBLEM WITH THE TRACTION CONTROL AND COMPUTER SYSTEM - IT DIES IN TRAFFIC AND REQUIRES THE KEY TO BE TURNED ALL THE WAY OFF AND THEN BACK ON TO GET THE CAR STARTED. TAKING THE RPM'S UP TO 2500 AVOIDS THE PROBLEM - BUT THIS WILL CERTAINLY WEAR OUT THE CLUTCH. DEALER FEELS IT IS JUST A SENSITIVE CLUTCH - I NOW HAVE 600 MILES ON THE CAR AND HAVE TO DISABLE TRACTION CONTROL TO STOP THE STALLING AT START UPS AND LOW SPEED SHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381042February 7, 2011
SEATS
2003 VOLKS JETTA PASSENGER SIDE HEATED SEAT STOPPED WORKING, AND THE DRIVER SIDE ONLY HAS TWO POSTIONS...BURN YOUR BUTT OR OFF. COULD HAVE BEEN A DANGEROUS SITUATION HAD I BEEN ON A HWY AT HWY SPEEDS. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381048February 7, 2011
FUEL SYSTEM, DIESEL
HAD A HALF A TANK OF FUEL FROM MOBIL DROVE 30 MILES WITHOUT ANY PROBLEMS PRIOR TO PARKING CAR IN GARAGE FOR 30 MIN. LEFT FOR WORK AND CAR STALLED OUT AT AN INTERSECTION. STARTED UP AFTER 3RD ATTEMPT TO START,RAN REALLY ROUGH AND DIED WITHIN SECONDS IF ACCELERATOR WASN'T DEPRESSED. ALMOST MADE IT HOME BEFORE DYING FOR GOOD ON A HILL. HAD TOWED TO DEALERSHIP (THE ONLY PLACE IT HAS HAD WORK DONE)WHO IS NOW TELLING ME THERE WAS WATER IN FUEL, ICE IN THE FUEL FILTER, EVIDENCE THE FUEL TANK HAD BEEN REMOVED IN THE PAST(WITHOUT MY KNOWLEDGE), AND THAT THE HPFP FAILED AND REQUIRES TOTAL REPLACEMENT OF FUEL SYSTEM. CURRENTLY WAITING TO HEAR IF VW WILL COVER UNDER WARRANTY. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381073February 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE FOLLOWING RELATES TO A 2008 JETTA 2.0L WOLFSBURG EDITION SEDAN. THREE TIMES IN THE LAST MONTH THE VEHICLE HAS SUDDENLY LOST MOTIVE POWER, WITH THE ENGINE QUICKLY DROPPING TO 0 RPM, WITH ALL 3 INCIDENTS OCCURRING DURING BUSY TRAFFIC CONDITIONS. AFTER THE FIRST INCIDENT, THE CAR WAS ABLE TO RESTART, AND WAS BROUGHT TO THE DEALER. A FUEL PRESSURE SENSOR WAS REPLACED. TWO WEEKS LATER, THE EXACT SAME INCIDENT OCCURRED, BUT THE CAR COULD NOT BE RESTARTED. VEHICLE WAS TOWED TO DEALER, AND THE FUEL PUMP WAS REPLACED. WHILE IN THE SHOP, THE DEALER STATED THAT THERE WAS A RECALL ON A PART WITHIN THE TRANSMISSION, WHICH WAS ORDER AND REPLACED. UPON RECEIVING THE CAR THE 2ND TIME, THE VEHICLE BEHAVED NOTICEABLY DIFFERENT - POOR ACCELERATION, UNUSUAL SHIFTING, SUDDEN JERKING AND LURCHING WHILE IDLING. THREE DAYS AFTER RECEIVING THE CAR, ONCE AGAIN A COMPLETE LOSS OF MOTIVE POWER DURING HEAVY TRAFFIC. NOW WAITING FOR A SECOND TOW, AND THIRD VISIT TO THE DEALER SERVICE DEPARTMENT. THESE INCIDENTS POSE SERIOUS SAFETY THREATS, SINCE THE SUDDEN LOSS OF POWER SEEMS TO UNRELATED TO VEHICLE OPERATION STATUS - IE, SPEED, INCLINE, ETC DO NOT AFFECT THE VEHICLE'S SUDDEN LOSS OF POWER, AND THUS CAN OCCUR IN ANY TRAFFIC CONDITION. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380828February 5, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2005 VOLKSWAGEN JETTA MY HUSBAND WAS DRIVING THE CAR AND THE BATTERY BLEW UP UNDER THE HOOD. TOOK THE CAR IN AND WAS TOLD IT JUMPED TIMING TOOLS AND PARTS WERE UNAVAILABLE AND THE ENGINE HAD TO BE REPLACED THIS TOOK THREE MONTHS AND NOW THE TRANSMISSION WILL GO INTO NEUTRAL WHILE DRIVING THE VOLKSWAGEN MAINTENANCE DEPARTMENT STATED THERE WAS A RECALL ON THE TRANSMISSION AND IS 8 MILES OVER WARRANTY AND THEY WILL NO FIX THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379913February 2, 2011
ELECTRICAL SYSTEM, INTERIOR LIGHTING, LATCHES/LOCKS/LINKAGES, ENGINE AND ENGINE COOLING:COOLING SYSTEM
BOUGHT USED VOLKSWAGEN JETTA TURBO. AFTER ONE YEAR OF PERFECT FUNCTIONING, THE INTERIOR LIGHTS AND AIR CONDITIONING HAVE TOTALLY STOPPED FUNCTIONING. MECHANIC CAN'T FIGURE IT OUT. ADDITIONALLY, TRUNK LATCH WOULD NOT LATCH UPON OPENING TRUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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