Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11602633July 16, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2009 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC)) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS warning chime was activated, and the warning light had illuminated on the instrument panel along with several other unknown warning lights. The dealer was contacted, and the vehicle was taken to be diagnosed. The contact was informed that the ABS module needed to be replaced. The contact stated that the dealer attempted to charge for the ABS module replacement despite the recall campaign stating that the ABS module should be replaced. The dealer stated that because the ABS had not experienced a failure, there would be a cost out-of-pocket to replace the ABS module. The manufacturer was not made aware of the issue. The failure mileage was 115,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601511July 12, 2024
ELECTRICAL SYSTEM
On 07-11-24 vehicle was started after sitting in parking lot. When driving vehicle in parking lot the vehicle engine suddenly shut off. Instrument cluster initially had "ignition switch off" then a second warning light showing "starter system faulty". The vehicle was restarted several times and the engine continued to shut off and display "starter system faulty". A short time later the vehicle was restarted and continued to run. At the time outside temperatures were in the high 90's with the indoor car temperature significantly higher as it was parked. A quick internet search revealed active Volkswagen recall #23V604000 (28H7) issued 08-29-23. Volkswagen was contacted on 07-12-24 and at the current time are not recognizing this vehicle as part of the recalled group. I was given case #06334060 for this call. The vehicle is experiencing the EXACT symptoms as stated in the recall notice. The vehicle is in the same year/model as the vehicles in the active recall. I believe that the current recall has not correctly identified all affected vehicles. This has a high potential of resulting in a dangerous situation as the vehicle shuts itself down with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600983July 10, 2024
STEERING, ELECTRICAL SYSTEM:IGNITION
The contact owns a 2016 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the steering wheel became stiff and started to seize, making it difficult to steer the vehicle. There was no warning light illuminated. The vehicle was towed to the dealer where it was diagnosed and determined that the steering column and ignition switch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600522July 9, 2024
SERVICE BRAKES
My brakes have always sounded weird to me. But the dealer and my mechanic assured me that they were fine. On Saturday 7/6/24, I noticed a horrible grinding noise. I took it to my mechanic and was told that due to a faulty brake caliper the passenger side front inner brake pad has gone metal to metal. I can see that there is a recall on the calipers for 2020 VW Jetta but it doesn't show up for my VIN #. I am having to pay $541.07 and feel that if this is a recall I shouldn't have to pay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598605July 3, 2024
STEERING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car just stated saying “drive assist not available” it beeps every 5 minutes. Dealer says might need to change steering wheel which is in back order. It’s very annoying because it makes a very loud sound while driving. I researched and seems lots of owners are having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598216July 2, 2024
UNKNOWN OR OTHER
ignition swith . Same as 2019 and up model recall.NHTSA campaign number: 23V604
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598220July 2, 2024
WHEELS
Front wheel bearing failure same as nhtsa campaign 19V879000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598368July 2, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The built-in navigation and apple carplay periodically show the wrong location, offset by several hundred feet from the real one. A huge number of cases on the Internet, Volkswagen does nothing about it. They update the software, but it doesn't help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598385July 2, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2010 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the ABS, ESC, and check engine warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulics, Electronic Stability Control (ESC)), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597775June 30, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
3 times in the past year, the automated braking activated with no other cars in front of me. Luckily, the cars behind me we following at a large distance and it was on a "slower" road around 50mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596541June 25, 2024
ENGINE, POWER TRAIN, SUSPENSION
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596186June 24, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Volkswagen Jetta. The contact stated that while starting the vehicle, the message "Please Check Starter System" was displayed. Additionally, the engine overheated, and the instrument cluster gauges were inoperable. The contact stated that the failure had been recurring. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V604000 (Electrical System), which the contact related to the failure. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 43,776.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596004June 23, 2024
SEATS
There is a spring that it out of place and when I turned to get out of the seat it scratched my back.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11595948June 22, 2024
UNKNOWN OR OTHER
There is a yellow triangle caution light keep coming up and it stated that I should park safely and please service vehicle. I think its the shift level causing that warning ⚠️ to appear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595644June 21, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE, FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
I was driving on the road going up a hill and my fuel was just alittle low about 120 miles my car sputtered and died and didn't start back up stuck on the road with barley any gaurd rail so I'm partially in the lane and I got it looked at and my high pressure fuel pump failed and sent metal scrapes all throughout my fuel system so it's estimated around 10k to replace I got told it's because the pump barley lost fuel and it uses that to lubricate itself so somthing as simple as one of the pumps going out and this problem can occur or a slight short im just reporting because many others have had this issue with the pump and mine shouldn't have even had nothing going on at 120 miles 1/4 of a tank and I did look in my tank and confirmed I had fuel that I filled up at my local gas station in the middle of the city so it's not bad diesel I own a 2012 volkswagen jetta 2.0l tdi cjaa
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595683June 21, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The first time stalling while I was driving the car was stalling in the middle of the road. The second time drove to work park the car when I went to start the car it wouldn't start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595481June 20, 2024
ENGINE
The contact owns a 2014 Volkswagen Jetta. The contact stated while attempting to start the vehicle, the vehicle failed to start. The check engine warning light and the battery warning light were illuminated. The vehicle was towed to a dealer. The vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was repaired under warranty. The contact stated that the failure reoccurred, and the check engine warning light illuminated. The contact made the dealer aware of the failure. The vehicle was currently at the dealer but was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595087June 18, 2024
ELECTRICAL SYSTEM, ENGINE
Driving on a highway when all of a sudden my car completely shut off and would not turn back on, had to sit in 110 degree weather with my children. everything was completely dead and we could not open the trunk to get our jumper cables.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594711June 17, 2024
SUSPENSION, ELECTRICAL SYSTEM, ENGINE
Car was being driven and coils snapped caused, tire to pop damaging front end. Car was being driven and randomly shut off in middle of road. Driving vehicle shifting into gear lags, check engine light is on, had reader and said that valve 2 has low pressure. As a result clanking and loose noise sounds are heard when driven from drivers side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594913June 17, 2024
FUEL/PROPULSION SYSTEM
The fuel door would not open for me to put gas in my car. I cannot drive my car without fuel. If I can’t get to my gas tank because the fuel door has malfunctioned I become a danger to those who drive as well as myself and my vehicle. My car tells me everything else but not that. I only find out once I need gas and others getting upset because they waiting on the gas spot can get me hurt or killed in this day and age with peoples lack of patience. I had to spend extra money to tow my car just for them to break the actuator just so I can put gas in my car. Now my fuel door hangs open and now I have to worry about my car and who may do something in that instance. The car doesn’t offer a switch or button in the car to release the fuel door. My car runs on gas if the malfunction happens every 6 months or every year it stops my life. I need to work go to school and so much more. This is an issue that will continue because of the build of the vehicle and others like it in many make and models. Help please
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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