Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11111019July 12, 2018
STEERING
IGNITION CYLINDER. KEY GETS STUCK IN THE IGNITION AND IS VERY DIFFICULT TO REMOVE AFTER SHUTTING THE CAR OFF. HAPPENS ALL THE TIME. SOMETIMES WHEN TURNING IT ON, ITS ALSO DIFFICULT TO TURN THE KEY. RECEIVED A LETTER IN THE MAIL TALKING ABOUT A REIMBURSEMENT IF REPLACED OUT OF POCKET, HOWEVER VERY SURPRISED THAT THIS HAS NOT BEEN OFFICIALLY RECALLED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111037July 12, 2018
FUEL/PROPULSION SYSTEM
ON JUNE 6TH, WHILE ROLLING UP TO AN INTERSECTION, THE GLOW PLUG SENSOR LIGHT FLASHED, AND THEN CAR STALLED. IT WOULDN'T START AGAIN. IT WAS EXTREMELY DANGEROUS AS THE MPH ON THE ROAD IS 50, AND THE CAR WAS NOT IN A GOOD POSITION TO BE MOVED TO THE SIDE OF THE ROAD. TONS OF CARS PASSING VERY FAST AT 9:30 PM. WE HAD IT TOWED TO THE DEALERSHIP, WHO FOUND METAL IN THE FUEL. THEY DIAGNOSED IT AND SAID THE FUEL PUMP HAD DIED. DUE TO THE EMISSIONS SCANDAL, VW GAVE US AN EXTENDED EMISSIONS WARRANTY, WHICH THANKFULLY COVERS THE ENTIRE FUEL SYSTEM! WOW! BUT THEN, THE DEALERSHIP SAID THEY TESTED THE FUEL AND SAID IT FAILED THE CONTAMINATION TESTS. I HAVE KEPT A LOG OF MY MILEAGE EVER SINCE I GOT THE CAR. IN FACT, I EVEN SAVED MY LAST FEW RECEIPTS WHICH SHOW I ONLY PUT DIESEL IN MY VEHICLE. THE DEALERSHIP DOES NOT WANT TO HONOR THE WARRANTY BECAUSE THEY ARE BLAMING ME FOR MISFUELING AND CONTAMINATING MY FUEL. IT'S REALLY FRUSTRATING WHEN I HAVE OWNED THE CAR IT'S ENTIRE LIFE AND HAVE NEVER PUT THE WRONG FUEL IN. I CALLED VW CORPORATE AND THEY ARE TRYING TO BLAME ME FOR MISFUELING, TOO. THEY "TALKED WITH THE DEALERSHIP" AND THINK THEIR "FUEL CONTAMINATION TEST" WAS ACCURATE. THE SERVICE MANAGER, ACTUALLY, COULDN'T EVEN TELL ME WHAT THE REASON FOR THE FAILING OF THE FUEL WAS, AND EVEN SAID IT COULD POTENTIALLY BE THE METAL SHARDS FAULT. SO HOW CAN THEY TRY TO BLAME ME WHEN THEY DON'T EVEN KNOW WHY THE TEST FAILED, ESPECIALLY WHEN I HAVE MY LAST 3 RECEIPTS FROM THE GAS STATION SHOWING DIESEL FUEL GOING IN. 10+ GALLONS EACH RECEIPT. I HAD DRIVEN 384 MILES ON THE TANK OF FUEL BEFORE THE VEHICLE STALLED. WITH SUCH DELICATE HIGH PRESSURE FUEL PUMPS AND COMMON RAIL INJECTOR, IT WOULD HARDLY TAKE MUCH CONTAMINATION TO CAUSE THE HPFP TO BREAK. I HAVE EVEN CONTACTED THE GAS STATION I LAST FILLED UP AT, AND THEY HAVE HAD ZERO COMPLAINTS ABOUT BAD FUEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110690July 11, 2018
ELECTRICAL SYSTEM, STEERING
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110593July 10, 2018
SEAT BELTS
SEAT BELT BUCKLE NOT LATCHING NOTICED DIFFICULTY GETTING BELT TO LATCH TO BUCKLE THEN NOT AT ALL RESEARCH ON YOU TUBE AND INTERNET AND FOUND THIS IS A COMMON FAILURE SEEMS LIKE OLDER GENERATION CARS SEAT BELT ASSEMBLIES LAST A LIFE TIME THIS IS A MAJOR SAFETY FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110654July 10, 2018
AIR BAGS, ELECTRICAL SYSTEM, SEATS
WHILE DRIVING THE VEHICLE AT APPROXIMATELY 65 MPH THE DRIVER SEAT STARTED TO MOVE FORWARD ON ITS OWN TOWARDS THE STEERING WHEEL IN WHICH I WAS UNABLE TO CONTROL THE DRIVER SEAT IT WOULD NOT REVERSENEARLY CAUSING A SERIOUS ACCIDENT. I ALSO NOTICED THAT THE VEHICLE HORN NO LONGER WORKS DUE TO SOME SORT OFELECTRICAL ISSUE. THE ISSUE TOOK PLACE WHILE I WAS DRIVING ON A MAJOR HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110159July 9, 2018
UNKNOWN OR OTHER
VEHICLE AC NO LONGER WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110218July 9, 2018
UNKNOWN OR OTHER
THE VEHICLE WILL RANDOMLY SHUT OFF WHILE DRIVING OR PARKED. IT HAS HAPPENED IN TRAFFIC AND OCCURS MOST OFTEN WHEN DECELERATING, IDLING, OR PARKED. OBVIOUSLY, WITH THE ENGINE OFF, POWER STEERING AND BRAKES AREN'T AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110113July 8, 2018
ENGINE
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109949July 6, 2018
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109640July 5, 2018
SERVICE BRAKES
THE REAR DRUM BRAKES FAILED ON MORE THAN ONE OCCASION CAUSING LOSS OF BREAK PRESSURE WHICH ON ONE OCCASION ALMOST RESULTED IN A REAR END COLLISION. BOTH TIMES THE REAR DRUM BREAK FAILURE WAS CONFIRMED BY A VOLKSWAGEN CERTIFIED MECHANIC. ON ONE OCCASION BOTH REAR BRAKE SYSTEMS WERE COMPLETELY REPLACED INCLUDING THE BRAKE DRUMS. ON THE OTHER OCCASION THE REAR BRAKE DRUMS WERE SALVAGEABLE BUT THE OTHER COMPONENTS WERE REPLACED. THE FIRST TIME WAS ON MAY 26TH, 2015 AND THE SECOND TIME WAS JUNE 27, 2018. THE FIRST TIME A COMPLAINT WAS MADE WITH VOLKSWAGEN IN THE UNTIED STATES ON JUNE 5, 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105286July 3, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DEPRESSING THE HORN, IT FAILED TO SOUND AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPAIRED. THE MECHANIC INFORMED THE CONTACT ABOUT NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE CONTACT CALLED PRESTIGE IMPORTS VOLKSWAGEN AT 914-769-5100 (LOCATED AT 44 PLEASANTVILLE RD, PLEASANTVILLE, NY 10570), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER, BUT DID NOT GET AN ANSWER. THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105306July 3, 2018
VEHICLE SPEED CONTROL
I PURCHASED MY VEHICLE NEW AT 19,000 MILES THE ADAPTIVE CRUISE CONTROL SYSTEM HAS FAILED WHICH ALSO CONTROLS THE AUTONOMOUS BRAKING, THE EXTRA 2500 DOLLARS FOR THIS SYSTEM IS USELESS, AND WILL NOT HOLD A RE-CALIBRATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105143July 2, 2018
ENGINE
TL* THE CONTACT OWNED A 2005 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE ACCELERATOR PEDAL FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT VEERED OFF TO THE SHOULDER OF THE ROAD AND TURNED OFF THE VEHICLE. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE APPROXIMATELY FOUR TIMES, BUT NOTICED FLAMES COMING FROM THE HOOD OF THE VEHICLE. THE CONTACT RECEIVED MINOR BURNS TO THE RIGHT ARM THAT DID NOT REQUIRE MEDICAL ATTENTION. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED TO BE A TOTAL LOSS. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11105152July 2, 2018
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE. ALSO WHEN TRYING TO START THE VEHICLE, THE KEY GETS STUCK AND WILL NOT TURN. HAPPENS WHEN VEHICLE IS STATIONARY AND PARKED - WHETHER TRYING TO START OR TURN OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105183July 2, 2018
POWER TRAIN
I HAVE THE 2010 JETTA TDI. THE MECHATRONICS UNIT HAS FAILED AND VW WILL NOT SELL PARTS FOR THIS TRANSMISSION BECAUSE IT IS FAULTY. THEIR WORDS BUT THEY ALSO WON'T RECALL THE TRANSMISSION EITHER. TRANSMISSION SHOPS HAVE NOT BEEN ABLE TO BUY PARTS FOR THIS TRANSMISSION FOR OVER 4 MONTHS SO VW IS VERY AWARE. THE ISSUE IS THE TRANSMISSION WILL NOT ALLOW THE CAR TO ACCELERATE SAFELY AT ALL TIMES. I WAS LEAVING A BUSINESS DRIVEWAY INTO A 5 LANE ROAD AND THE TRANSMISSION GOT STUCK IN 1ST OR 2ND GEAR. IT WOULD NOT ALLOW THE CAR TO GO MORE THAN 32 MPH W/RPM'S OVER 3.5. SHIFTING INTO NEUTRAL OR PARK AND BACK INTO DRIVE AT THE STOPLIGHT DID NOT WORK. I HAD TO USE THE HAZARD LIGHTS AND PULL INTO THE NEXT PARKING LOT SAFELY. TURNING OFF THE CAR AND TURNING IT BACK ON ALLOWED THE TRANSMISSION TO WORK AGAIN BUT I DO NOT TRUST DRIVING IT ON THE FREEWAY OR MERGING INTO HIGH SPEED TRAFFIC. THIS ISSUE IS VERY SIMILAR TO THE 2007-2009 RECALL AND I PURCHASED MY CAR IN NOVEMBER 2009 WITH A 2010 MODEL. I DID NOT HAVE ANY ISSUES W/MY TRANSMISSION UNTIL AFTER THE EPA FIX. I REPORTED TO THEM TWICE IT HAD ISSUES SHIFTING IN LOWER GEARS BETWEEN 28-32 MPH. THEY SAID WITHOUT A CHECK ENGINE LIGHT THEY COULD NOT HELP ME AND NOW 6 MONTHS LATER MY TRANSMISSION MECHATRONICS UNIT HAS FAILED. VW SAYS THEY WOULD COVER IT UNDER THE EPA FIX BUT ONLY OF THE CHECK ENGINE LIGHT IS ON. VW NEEDS TO RECALL THE TRANSMISSION SINCE THEY ARE AWARE IT IS 'FAULTY'. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105207July 2, 2018
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105210July 2, 2018
FUEL/PROPULSION SYSTEM
THE CAR LOST ACCELERATION, FELT LIKE DRIVING WITH THE E-BRAKE ON. GLOW PLUG INDICATOR LIGHT ON DASH FLASHES. DROVE ABOUT 3 MORE MILES TRYING TO MAKE IT TO MY MECHANIC IN TOWN, BEFORE IT COMPLETELY DIED. TOWED TO DEALERSHIP WHO RECOMMENDED A COMPLETE FUEL SYSTEM REPLACEMENT FOR $6500.00!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105244July 2, 2018
ELECTRICAL SYSTEM
IGNITION SWITCH MALFUNCTION. VEHICLE WON'T TURN OFF, KEY CANNOT BE REMOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104977July 1, 2018
ENGINE
FOR THE PAST WEEK NOW MY KEY HAS BEEN GETTING STOCKED IN THE IGNITION WHILE THE CAR IS ON, I'VE BEEN WIGGLING THE KEY BACK AND FORTH UNTIL IT COMES OUT BUT TODAY WHEN I GOT HOME FROM WORK PUT THE CAR IN PARK TRYING TO TAKE OUT THE KEY IT WOULD NOT MOVE AT ALL I HAD TO DRIVE TO A SHOP AND THEY ENDING UP TAKING OFF THE CASING AROUND THE STARRING WHEEL AND I BELIEVED THEY KNOCKED ON THE IGNITION IT SELF AND THE KEY CAME OUT HE LUBRICATED THE KEY AND THE IGNITION BY THE TIME I GOT BACK HOME THEY KEY STILL DIDNT COME OUT EASILY I HAS TO ROCK IT A FEW TIMES BEFORE IT CAME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104264June 27, 2018
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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