Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11210701May 29, 2019
SEATS, UNKNOWN OR OTHER
THE HORN STOPPED WORKING. ALSO FOR THE SEAT. THE SEAT WARMER STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210703May 29, 2019
WHEELS
I BOUGHT THESE TIRES AND ABOUT 30K MILES IN THERE WAS A SHAKING IN MY STEERING WHEEL. I HAD BEEN TOLD THE TIRES WERE ALMOST FINISHED. I HAD TO PURCHASE A WHOLE NEW SET OF TIRES TO RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210723May 29, 2019
ELECTRICAL SYSTEM
IGNITION SWITCH WOULD NOT TURN OFF, COULD NOT TURN OFF ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210275May 28, 2019
UNKNOWN OR OTHER
CANNOT TURN VEHICLE OFF ONCE ON. KEY GETS STUCK. VEHICLE IS IN PARK STATIONARY. AFTER JIGGLING THE KEY FOR OVER A COUPLE HOURS I FINALLY GOT THE VEHICLE TO TURN OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210292May 28, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS STOPPED WORKING ON DIM. THEN TAILIGHTS WENT OUT. WE'VE HAD THE CAR 2 1/2 YEARS AND THIS IS SECOND TIME THE HEADLIGHTS HAVE WENT OUT LIKE THIS. WHEN THE HEADLIGHTS WENT OUT, THE BLUETOOTH ALSO WASN'T WORKING THE WAY IT HAD PREVIOUSLY. ALSO, THE WINDOWS WILL SOMETIMES NOT RESPOND PROPERLY. THEY WILL GO THE OPPOSITE WAY THAT I AM DIRECTING IT TO DO. (PUSH FOR UP AND IT GOES DOWN, FOR EXAMPLE). THESE INCIDENCES HAPPEN BOTH WHEN VEHICLE IS MOVING AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210145May 27, 2019
STEERING, UNKNOWN OR OTHER
KEY GETS STUCK IN THE ON POSITION. HAVE TO WIGGLE STEERING WHEEL AND KEY TO TURN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210006May 26, 2019
UNKNOWN OR OTHER
AT COMPLETE STOPS (6 SPEED MANUAL TRANSMISSION) OCCASIONALLY THE ENGINE STOPS. IT HAS HAPPENED COUNTLESS TIMES WHILE IN TRAFFIC. ENGINE TURNS OFF BUT EVERYTHING ELECTRONIC IS STILL OPERATING. WAS AT A STOP LIGHT AND LIGHT TURNED GREEN. ENGINE TURNED OFF AND HAD TO START THE VEHICLE UP IN HEAVY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210098May 26, 2019
ENGINE
ENGINE ON MANUAL TRANSMISSION REPEATEDLY SHUTS OFF WHEN COMING TO STOP WITH CLUTCH PEDAL FULLY DEPRESSED. THIS IS SIMILAR TO THE AUTO-SHUTOFF FEATURE IN AUTOMATIC TRANSMISSION, BUT SHOULD NOT HAPPEN WITH MANUAL. CAR MUST THEN BE RESTARTED WITH PUSH BUTTON START. THIS IS DANGEROUS WHEN IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209912May 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE IS RANDOMLY STALLING WHEN COMING TO A STOP AND THE VEHICLE MUST BE RESTARTED. THIS HAPPENS REGARDLESS OF WHETHER THE VEHICLE IS IN GEAR, IF THE CLUTCH IS FULLY PRESSED TO THE FLOOR, OR IF THE VEHICLE IS IN NEUTRAL. THIS SEEMS TO HAPPEN MORE FREQUENTLY WHEN THE AIR CONDITIONING IS TURNED ON. THE VEHICLE IS EITHER SLOWING TO A STOP OR HAS COME TO A COMPLETE STOP WHEN THIS HAPPENS. THIS HAS HAPPENED ON THE HIGHWAY AND IN THE DRIVEWAY. I AM AFRAID THIS WILL HAPPEN IN THE MIDDLE OF AN INTERSECTION AND CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209935May 25, 2019
FUEL/PROPULSION SYSTEM
I START TO SMELL GAS COMING OUT MY AC AN THEN THE CAR START SLOWING DOWN AN WHEN I HIT THE GAS PEDAL TO SPEED UP IT DOESN'T GO PASS 2000 RPM DRIVING ONLY LIKE 15MPH SO I STOP THE CAR AN TURN THE IGNITION OFF AN WHEN I GO BACK TO STARTING THE CAR IT WOKE START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209999May 25, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
ISSUES WITH MY 2014 VW JETTA STARTED MARCH 2018. MY CAR HAD A ROUGH IDLE THAT WOULD PHYSICALLY IMPACT THE CAR CAUSING THE CAR TO JERK. WHEN DECREASING SPEEDS MY CAR WOULD JERK. MY CAR HAS STALLED MULTIPLE TIMES WHILE IN MOTION AND WHILE COMING TO A COMPLETE STOP. I HAVE HAD ISSUES WITH MY ENGINE MIL LIGHT AND BATTERY LIGHT WHEN MY CAR STALLED AND COMPLETELY LOST POWER. UPON THE FIRST OCCURRENCE, I BROUGHT MY VEHICLE TO THE DEALERSHIP AND THEY INFORMED ME I HAD TO GET MY SPARK PLUGS CHANGED, CAM SENSOR REPLACED, AND AN INDUCTION SERVICE. AFTER COMPLETION OF THIS WORK, MY CAR CONTINUED TO HAVE THE SAME SYMPTOMS. AFTER RETURNING TO THE CAR DEALERSHIP THEY THEN DETERMINED THAT MY TIMING CHAIN, TENSIONER, AND BRIDGE NEEDED TO BE REPLACED. AFTER THIS REPAIR WAS COMPLETED MY OIL LIGHT CAME AND I TOOK MY CAR BACK IN FOR AN OIL CHANGE. DURING THE OIL CHANGE, THE SERVICE REP INFORMED ME THAT THEY DID NOT SEE ANYTHING WRONG AND THAT I NEEDED TO MAKE AN APPOINTMENT TO HAVE ANOTHER DIAGNOSTIC TEST DONE I WANTED A SECOND OPINION BECAUSE THIS WHOLE SITUATION WAS EXACERBATING MY ANXIETY AND I DID NOT TRUST THE DEALERSHIP OR VW. PLEASE SEE THE ATTACHED WORD DOCUMENT FOR FULL REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209826May 24, 2019
UNKNOWN OR OTHER
KEY IS STUCK IN IGNITION. CAR WON'T TURN OFF. APPARENTLY A KNOWN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209408May 23, 2019
FUEL/PROPULSION SYSTEM
CAR CAN SPUTTER ON FREEWAY AT TIMES AND CAN STALL OUT WHEN DECELERATING FROM FREEWAY CRUISING SPEED. FUEL LINES ARE EMPTY DESPITE HAVING REPLACED FUEL PUMP AND FILTER, AS WELL AS WIRING HARNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209437May 23, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING 10 MPH, THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE FRONT DRIVER'S SIDE WHEEL WAS BENT OUTWARDS AND THE LOWER CONTROL ARM WAS DETACHED. IN ADDITION, EACH TIME THE VEHICLE DROVE OVER A BUMP IN THE ROAD, THE CLUNKING NOISE WOULD OCCUR. THE VEHICLE WAS TOWED TO BRANDON VOLKSWAGEN (LOCATED AT 9816 E ADAMO DR, TAMPA, FL 33619, (813) 630-4000). THE TECHNICIAN INFORMED THE CONTACT THAT THE DRIVESHAFT, TIE ROD, SHOCK ABSORBER AND CONTROL ARM NEEDED TO BE REPLACED DUE TO CORROSION. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES AND THE EXTENDED WARRANTY, WHICH WOULD NOT COVER THE REPAIRS. THE VEHICLE WAS LATER TOWED TO REEVES VOLKSWAGEN (LOCATED AT 11337 N FLORIDA AVE, TAMPA, FL 33612, (813) 935-3354) FOR A SECOND OPINION. THE DEALER DIAGNOSED THAT THE FRONT DRIVER SIDE LOWER CONTROL ARM WAS DETACHED DUE TO CORROSION AND THE FRONT PASSENGER SIDE AND REAR CONTROL ARM WERE HEAVILY CORRODED AND THE SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 190467342. THE APPROXIMATE FAILURE MILEAGE WAS 33,009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209213May 22, 2019
ENGINE, UNKNOWN OR OTHER
THE KEY GOT STUCK IN THE IGNITION. I COULD NOT TURN THE CAR OFF. I HAD TO REPLACE THE IGNITION LOCK HOUSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209256May 22, 2019
ENGINE, UNKNOWN OR OTHER
WHILE IN NEUTRAL, THE ENGINE SHUDDERED A LITTLE AND THEN CUT OFF. THIS HAS HAPPENED MULTIPLE TIMES. MOST RECENTLY I WAS STUCK IN THE MIDDLE OF AN INTERSECTION WHILE I HAD TO RESTART MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209336May 22, 2019
POWER TRAIN
VEHICLE STARTED EXPERIENCING FAILURE WITH THE AUTOMATIC START/STOP UNIT IN THE CAR. AT STOP LIGHTS CAR WOULD CYCLE BETWEEN BATTERY AND GAS ENGINES CONTINUOUSLY. DIAGNOSTIC TEST BY DEALERSHIP INDICATED THAT THE TRANSMISSION NEEDED TO BE REPLACED . CAR IS ONLY HAS 82000 MILES, DRIVEN IN NORMAL CONDITIONS. FOUND RECALL RELATED TO TRANSMISSION BUT TOLD BY VW THAT MY CAR VIN WAS NOT INCLUDED IN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208900May 21, 2019
STRUCTURE:BODY
UPON ACCESSING THE TRUNK, I HAVE BEEN STRUCK ON THE BACK OF THE HEAD NUMEROUS TIMES BECAUSE THE TRUNK LID DOES NOT STAY UP UPON OPENING. I HAVE HEARD THAT THIS DESIGN FLAW WAS CORRECTED AFTER A CERTAIN MANUFACTURER DATE, BUT I REPORTED IT TO MY DEALER WHO DID NOTHING ABOUT IT AND SAID THAT NOTHING COULD BE DONE ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208901May 21, 2019
POWER TRAIN
MY VEHICLE, LIKE MANY OUT THERE HAS A GRINDING OR SCRAPING NOISE EMITTED DURING UPSHIFTING AT LESS THAN HIGHWAY SPEED. DURING THE NOISE, THE CAR HAS A SMALL LOSS OF POWER. IT SOUNDS AS THOUGH THE TRANSMISSION IS COMING APART. IT HAPPENS IN ALL MODES BUT IS MORE EVIDENT IN ECO MODE. THE DEALER IS PLAYING DUMB PRETENDING LIKE IT IS NOT AN ISSUE AND EVEN SAID THEY HAVE NOT HEARD OF IT BEFORE. THE CAR CAME OUT OF SERVICE WITH NO IMPROVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208990May 21, 2019
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING TO WORK AND THE ABS CONTROL MODULE SUDDENLY QUIT WORKING. IT HASN'T STARTED WORKING AGAIN AT ALL SO IT WASN'T A FLUKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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