Volkswagen Eos Complaints

426 consumer complaints on file.

#10846311March 13, 2016
POWER TRAIN
AT TIMES, THE VEHICLE WILL NOT GO INTO REVERSE. THE GEAR DISPLAY BLINKS AND THE VEHICLE MUST BE SHUT OFF BEFORE BEING ABLE TO EVENTUALLY GO IN REVERSE. I BROUGHT THE VEHICLE INTO A VOLKSWAGEN SERVICE CENTER AND WAS INFORMED OF THE EXTENDED WARRANTY REGARDING THE DSG. HOWEVER, VOLKSWAGEN HAS INFORMED ME THAT SINCE I DID NOT HAVE THE DSG SERVICED AT 40,000 MILES, IT WOULD NOT HONOR THE EXTENDED WARRANTY. I WAS NEVER INFORMED OR THE RECALL AND THE REQUIRED WORK WAS NEVER PERFORMED ON THE VEHICLE DESPITE THE FACT THAT I PURCHASED IT IN OCTOBER 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839139March 1, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. WHILE DRIVING 40 MPH, THE AUTOMATIC TRANSMISSION AND CLUTCH NEEDED TO BE REPLACED BECAUSE IT SWITCHED OUT OF GEAR. IN ADDITION, THE VEHICLE OCCASIONALLY HAD ISSUES REVERSING AND ACCELERATING. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 69,000. UPDATED 04/22/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837499February 22, 2016
AIR BAGS
MY AIRBAG LIGHT CAME ON. THE FAULT WAS THE PASSENGER SEAT BELT BUCKLE STOPPED WORKING AND IT WAS REPLACED FOR $361.98. THE PART IS LIGHT IN WEIGHT AND FLIMSY, UNLIKE THE ORIGINAL AND THE ONE ON THE DRIVERS SIDE. NOW MY AIRBAG LIGHT IS ON AGAIN. NOW I AM TOLD I NEED TO REPLACE THE PASSENGER AIRBAG BECAUSE THE INFLATOR IS NOT WORKING. ESTIMATE IS $849. I HAVE AN EXTENDED WARRANTY WHICH DOES NOT COVER. IS THIS INFLATOR A TAKATA MAKE IN MY CAR? WHY CAN'T THE INFLATOR BE REPLACED INSTEAD OF THE WHOLE AIRBAG? I AM DRIVING WITHOUT ANY AIRBAGS, BECAUSE WHEN ONE HAS A PROBLEM, THEY ALL STOP FUNCTIONING. THE CAR IS UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825735February 11, 2016
POWER TRAIN
I WAS ON THE HIGHWAY AFTER MY CAR HAD BEEN SITTING ALL DAY FOR WORK AFTER ABOUT 20 MILES OF DRIVING AT ABOUT 65-70 MPH THE CAR SUDDENLY SHIFTED OUT OF GEAR AND RED LINED FOR A FEW SECONDS UNTIL I REALIZED I HAD THE CRUISE SET. ONCE I GOT THAT TURNED OFF THE CAR THEN SHIFTED BACK INTO FIRST GEAR AUTOMATICALLY AND JERKED HORRIBLY TRYING TO SLOW ITSELF DOWN. SO THANKFUL TRUCKERS WHERE NOT BEHIND ME! I SHIFTED THE CAR INTO NEUTRAL AND GOT IT TO THE SIDE OF THE ROAD. AFTER A VERY COSTLY TRANSPORT BACK TO THE DEALER DUE TO ME WORKING OUT OF TOWN THE SERVICE TEAM INFORMED ME THE MECHATRONIC UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE IS AN 2007 WITH THE 2.0T AND 96,000 MILES ON THE ODO. VW NOW CLAIMS THIS MODEL ISN'T UNDER ANY EXTENDED WARRANTY AND THAT MY CLAIM WOULD BE DENIED. NOW I AM FORCED TO FIGURE OUT A $2,500 REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822804January 28, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CLOCKSPRING WAS DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810840December 17, 2015
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE JERKED AND THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DID NOT ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CYLINDER ONE FUEL INJECTOR WAS STUCK OPEN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809622December 11, 2015
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. WHILE ATTEMPTING TO TURN ON THE ENGINE, THE KEY FAILED TO START THE VEHICLE. THE VEHICLE HAD TO BE TOWED TO THE LOCAL MECHANIC WHO STATED THAT THE TIMING CHAIN FRACTURED AND THAT THERE WAS NO COMPRESSION. THE MECHANIC DIAGNOSED THAT THE TIMING CHAIN, VALVES, AND ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807752December 1, 2015
STEERING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (STEERING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790430November 14, 2015
SERVICE BRAKES
ABS, ENGINE FAULT, AND A WHOLE CLUSTER OF LIGHTS CAME ON SUDDENLY WHEN THE BRAKE WAS APPLIED AT A NORMAL RATE OF SPEED (~40MPH), WITH THE WHEELS ALMOST LOCKING UP (UNTIL BRAKE WAS RELEASED). THIS CAUSED A POTENTIALLY EXTREMELY DANGEROUS SITUATION, AND COULD HAVE BEEN MUCH WORSE IF THERE WERE CARS IN THE NEXT LANE, WHICH I HAD TO QUICKLY SWITCH INTO, TO AVOID AN ABRUPT BRAKING BY THE CAR IN FRONT OF ME. THIS APPEARS TO BE A COMMON PROBLEM IN THESE 2009 VW MODELS, AND WE FEEL SHOULD BE INVESTIGATED FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789298November 9, 2015
POWER TRAIN
DRIVING 60 MPH DURING RUSH HOUR TRAFFIC ON HIGHWAY WHEN SUDDENLY ENGINE REVED PRND LIGHTS STARTED BLINKING AND CAR HAD NO POWER. I MANAGED TO GET TO SHOULDER AND THE CAR WOULD DRIVE 20 MPH ON SHOULDER. FASTER THE ENGINE REVED. VW SAYS RECALL ON 2009 EOS DOES NOT INCLUDE MY VIN NUMBER. I COULD HAVE BEEN KILLED IF THE PEOPLE BEHIND ME DIDN'T MANAGE TO AVOID HITTING ME. VW WILL NOT ASSIST ME BECAUSE MY POWER TRAIN WARRANTY RAN OUT AT 100K MILES. MY CAR HAS 103K. I AM CONCERNED THAT MORE CARS WERE INVOLVED IN THE RECALL. FLASH OF DEATH ARTICLE BY ABC NEWS IS EXACTLY WHAT HAPPENED TO ME ON NOV 6 2015. VW SAYS MY CAR IS NOT AFFECTED. I DISAGREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787218October 30, 2015
UNKNOWN OR OTHER
I WAS DRIVING ON A HIGHWAY ON SUNDAY AFTERNOON, OCTOBER 25, WHEN THE GLASS SUNROOF OF MY CAR EXPLODED & SHATTERED OUT OF NOWHERE & WITHOUT ANY WARNING. PIECES OF GLASS CAME DOWN THROUGH THE HOLE, SHOWERING MY DOG & I. I PULLED TO THE SIDE SAFELY & CALL THE POLICE. THANK GOD THE DOG & I WERE NOT INJURED & I DIDN'T INJURE OTHER DRIVERS. I DIDN'T HIT A POT HOLE & I DIDN'T FEEL LIKE I WAS HIT BY A ROCK OR ANY OBJECT, I WASN'T EVEN NEAR ANY OVERPASSES. I CONTACTED VOLKSWAGEN TO ASK HOW & WHY THIS COULD HAVE HAPPENED FOR NO REASON. I WAS INSTRUCTED TO TAKE THE CAR TO ONE OF THEIR DEALERSHIPS IN THE AREA FOR INSPECTION/INVESTIGATION. I WAS TOLD IT IS IMPOSSIBLE TO DETERMINE THE CAUSE OF THE DAMAGE. THEY COULD NOT CONCLUDE IF THE DAMAGE WAS DUE TO EXTERNAL SOURCE OR DEFECT BASED ON THE INSPECTION/INVESTIGATION AT THE DEALERSHIP. AS SUCH, VOLKSWAGEN REFUSED TO COVER THE COST OF REPAIR BECAUSE THERE ARE NO RECALLS OF SUCH PROBLEM & BECAUSE MY CAR IS OUT OF THE WARRANTY. I AM SO UPSET ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785381October 22, 2015
POWER TRAIN
2010 VW EOS. DSG TRANSMISSION.<43,000 MILES. ISSUE: INTERMITTENT - LOSS OF MOTIVE POWER ATTEMPTING TO MOVE FROM STATIONARY POSITION TO REVERSE/DRIVE AND/OR DELAYED POWER ENGAGEMENT (JERKING). LOSS OF POWER WHEN SHIFTING INTO REVERSE FROM STATIONARY POSITION ON COMMON DRIVE (SLIGHT INCLINE) CAUSES THE CAR TO ROLL FORWARD PRESENTING RISK OF COLLISION (ONCOMING VEHICLE FROM OPPOSING GARAGE, PEDESTRIAN, INFRASTRUCTURE). DELAYED ENGAGEMENT JERK IN SAME SITUATION PRESENTS RISK OF COLLISION (PASSING VEHICLE (WAITING FOR ME TO MOVE, DECIDES TO PASS, CLUTCH ENGAGES AND JERKS CAR BACKWARDS), PEDESTRIAN, INFRASTRUCTURE). PARALLEL PARKING ON MAJOR CITY STREET LOST POWER IN REVERSE AND DRIVE CAUSING TRAFFIC BACKUP AND OTHER VEHICLES TO VEER INTO ONCOMING TRAFFIC LANE. UNPREDICTABLE DELAYED DRIVE ENGAGEMENT WHEN PULLING INTO TRAFFIC ON MAJOR CITY STREET. DEALER INFORMED DSG CLUTCH PACK REQUIRES REPLACEMENT. LOCATED TSB DATED 2/6/14 (TB-30-14-01/VW 2028783). CAR IN FOR COMPLETE SERVICING 8/7/14. INTERACTIVE INSPECTION PERFORMED. NO INDICATION OF POTENTIAL ISSUE OR NEED FOR ANY RELATED MAINTENANCE. VIEW AS A CONSUMER - NEGLIGENT CONDUCT GIVEN THE POTENTIAL RAMIFICATIONS OF DSG FAILURE. FAULT SHOULD REQUIRE MORE THAN A TSB AS LOSS OF VEHICLE CONTROL POSES MEANINGFUL RISK OF INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785153October 21, 2015
POWER TRAIN
FOR AT LEAST THE LAST YEAR THE CAR HAS BEEN "JERKING" AND/OR "NOT TAKING OFF" WHEN I STEP ON THE ACCELERATOR (WHEN ACCELERATING FROM A STAND STILL OR IF PRESSING ON THE PEDAL WHEN IN MOTION). I HAVE TOLD THE AUTO DEALER MORE THAN ONCE AND WAS TOLD THEY CHECKED IT AND IT WAS FINE. SO, THE LAST TIME I TOOK IT IN (THE CAR ONLY HAS 39,000 MILES ON IT) I INSISTED THAT SOMEONE FROM THE DEALERSHIP TAKE A RIDE WITH ME AS THE PROBLEM STILL EXISTED. THE TECH ADVISOR DID AND ADMITTED THERE IS DEFINITELY A PROBLEM. I WAS 1ST TOLD IT WAS A MECHATRONIS CODING ERROR HAVING TO DO WITH THE DSG. NOW I HAVE BEEN TOLD IT IS A CLUTCH PAK AND THAT IS NOT COVERED UNDER WARRANTY. I SPOKE TO VWOA AND THEY SAID SOME OF THE VEHICLES HAD BEEN GRANTED DSG WARRANTY EXTENSIONS HOWEVER, MINE WAS NOT ONE OF THEM BECAUSE MY VIN DIDN'T SHOW IN THEIR RECORDS. SINCE I CLEARLY HAVE THE PROBLEM OF THE NON-ACCELERATION AND THE JERKING; IT SHOULD HAVE BEEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783598October 20, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE JERKED FORWARD AND FAILED TO ACCELERATE AS THE CHECK ENGINE AND EPC WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CYLINDERS ONE AND TWO MISFIRED. AS A RESULT, THE INTAKE MANIFOLD AND TWO IGNITION COILS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT CYLINDER FOUR MISFIRED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783224October 19, 2015
AIR BAGS
DRIVER'S SEAT AIRBAG IS DEFECTIVE. THIS WAS DISCOVERED WHEN THE VW DEALER REPAIRED THE STEERING WHEEL AIRBAG ON RECALL. I'VE RESEARCHED THE SEAT AIRBAG AND TAKEN TO AN INDEPENDENT MASTER AUTO MECHANIC WHO TOLD ME THE WIRING TO THE SEAT AIRBAG IS GETTING CAUGHT ON THE DRIVERS SEAT TRACK. DEFINITELY, AN ASSEMBLY DESIGN DEFECT THAT VW REFUSES TO ACKNOWLEDGE. THERE IS AN INTERNET FULL OF IDENTICAL DRIVER'S SEAT AIRBAG ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778731September 30, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
INTERMITTENT BRAKE,ABS AND TRACTION CONTROL LIGHTS COME ON WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776184September 24, 2015
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE VEHICLE DROVE ROUGHLY AND HESITATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS NOT ABLE TO REPLICATE THE FAILURE. ON ANOTHER OCCASION, WHILE AT A STOP AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND THE ACCELERATOR PEDAL REQUIRED EXCESSIVE FORCE. IN ADDITION, THE VEHICLE STALLED ON SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS AWAITING A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767449September 22, 2015
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE CONTACT NOTICED AN ABNORMAL ODOR OF FUEL WHEN DRIVING. THE CONTACT MENTIONED THAT THE ELECTRONIC POWER STEERING, ENGINE, AND AUTOMATIC TRANSMISSION WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE WAS NOT DETERMINED. THE THROTTLE BODY, COIL PACK, AND FUEL INJECTOR WERE REPLACED BUT THE REMEDY FAILED. THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746902August 7, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS DRIVING HOME FROM BALTIMORE ON THE FREEWAY GOING ABOUT 70MPH AND THE VEHICLE STARTED LOSING SPEED AND NOTHING I DID WOULD GET IT TO GO AGAIN. I HAD TO PULL OVER PUT THE CAR IN PARK, SHUT THE CAR OFF AND THEN I WAS ABLE TO GO AGAIN. THIS HAPPENED ABOUT 6 MORE TIMES DRIVING HOME TO PITTSBURGH. I WENT TO THE DEALER AND THEY "FIXED IT". IT WORKED FOR A SHORT PERIOD OF TIME. THEN IT HAPPENED AGAIN AND THEY COULDN'T FIND ANYTHING WRONG WITH IT SO THEY PUT SEAFOAM IN MY CAR. IT HAPPENED SEVERAL MORE TIMES AND THEY HAD MY CAR FOR MONTHS. THEY THINK THE SEAFOAM HID THE PROBLEM FOR ALMOST A YEAR. THEY REPLACED FUEL INJECTORS AND THAT HELPED FOR ABOUT 400 MILES. THEN THEY REPLACED THE PART THAT IS THE EQUIVALENT OF A CAARBURETOR. THIS FIXED IT FOR ABOUT 5 MONTHS THIS TIME. I JUST MADE A TRIP TO CHICAGO AND THANK GOD THIS DID NOT HAPPEN THERE AS I WOULD HAVE BEEN KILLED. NOW I AM AT 85,000 AND IT JUST HAPPENED ON AUGUST 6, 2015. ONCE AGAIN VW CORPORATE IS NOT BEING OF MUCH ASSISTANCE. I WAS TOLD BY VW COPORATE IN FEBRUARY 2015 TO DUMP THE CAR AND THEY WOULD GIVE ME $1,000 OFF A NEW VW. THIS IS UNACCEPTABLE. THIS CAR IS NOT SAFE AND I AM NOT GETTING ANYWHERE WITH EITHER THE DEALER OR VW CORPORATE. I HAVE READ OTHER BLOGS AND I KNOW THAT I AM NOT THE ONLY EOS OWNER HAVING THIS PROBLEM. WILL THIS TAKE GM OR DODGE DEATHS TO GET SOMEONE'S ATTENTION? I REALLY HOPE I AM NOT THE PERSON KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735758July 22, 2015
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
FIRST INCIDENT (MANY MORE TO FOLLOW) OCCURRED WHILE DRIVING DOWNHILL ON HIGHWAY. THE ENTIRE DASH PANEL APPEARED TO HAVE GONE HAYWIRE AND THEN CAR JUST TURNED OFF. COASTED OFF OF THE ROAD AND WAS TOWED DOWN THE HILL. CHARGED THE BATTERY AND IT STARTED JUST FINE, FOR ABOUT 20 MILES, THEN THE SAME THING OCCURRED AND CAR TURNED OFF. HAD CAR TOWED TO DEALERSHIP, AFTER DIAGNOSIS, HAD FUEL PUMP, FUEL PRESSURE REGULATOR AND GASKET REPLACED. DURING THEIR TEST DRIVE, CAR STALLED OUT AGAIN. HAD TO ALSO REPLACE ALTERNATOR, FREEWHEEL PULLEY AND BATTERY. PICKED UP CAR, BEFORE I EVEN GOT HOME ENGINE LAMP CAME ON AGAIN, TOOK BACK TO DEALERSHIP IN A CLOSER LOCATION TO ME. NOW THE PROBLEM WAS TURBO UNDERBOOST AND EVAP SYSTEM LEAKS, RECCOMMENDED REPLACEMENT OF TURBO PURGE VALVE, EVAP PURGE VALVE AND EVAP VENT HOSE. VOLKSWAGEN IS AWARE OF AND HAS HAD MANY COMPLAINTS FOR THESE SAME PROBLEMS, YET THEY HAVE DONE NOTHING ABOUT IT, AND CAN ONLY APOLOGIZE TO THEIR CUSTOMERS THAT THEY ARE HAVING A PROBLEM WITH "THEIR" PARTICULAR VEHICLE. I AM CONCERNED THAT MY VEHICLE WILL NOT EVEN PASS SMOG NEXT YEAR AT THIS RATE, GIVEN I COULD NOT FIND ANY SMOG RECORDS AT ALL FOR THIS VEHICLE...IS IT POSSIBLE TO FAKE A SMOG CHECK TO DMV AND RE-SELL A LEMON?? I WAS DEFINITELY DUPED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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