Volkswagen CC Complaints

983 consumer complaints on file.

#11064763January 24, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CAR WOULDN'T GO OVER 40. HAVING HARD TIME GOING AND NOTICE LEAK UNDER THE FRONT OF THE CAR. TOOK TO THE DEALER SAID I NEED A NEW WATER PUMP. IDK IF THAT WAS THE CAR WOULD GO OVER 40 AND HAVE HARD TIME DRIVING. I WAS DRIVING CITY STREET. HAVING TO STOP FOR RED LIIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064443January 23, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
CAR HAS STALLED 2X WHILE DRIVING ON A HIGHWAY. WHEN TRYING TO ACCELERATE, THE CAR WILL BUCK AND HESITATE AT ABOUT 2K TO 3K RPM AND HAVE VIRTUALLY 0 ACCELERATION. THE EPC LIGHT WILL KICK ON AND THEN THE CAR HAS SLOWER ACCELERATION BUT IT DOES NOT BUCK AND HESITATE. THE ISSUE HAPPENS WHEN THE CAR IS COLD AND WARMING UP. WHEN THE CAR STALLED, I WAS DOWNSHIFTING, AND THEN THE BATTERY LIGHT CAME ON. THE CAR JUST DIED. HAD TO PULL OVER AND THEN RESTART THE CAR. THE CAR WOULD THEN BUCK AND HESITATE AGAIN UNTIL THE EPC LIGHT CAME ON. I AM AFRAID THIS WILL HAPPEN WHEN CROSSING A ROAD AND CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064084January 22, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER; 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LINDSAY VOLKSWAGEN OF DULLES (22455 LINDSAY CARS CT, STERLING, VA 20166) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE AND TO KEEP IN CONTACT WITH THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063783January 19, 2018
ENGINE
AFTER GETTING TO THE 100,000 MILE MARKER. MY CAR BEGIN TO HAVE A ROUGH IDLE FROM THE ENGINE BAY THAT COULD ALSO BE FELT FROM WITHIN THE CAR. I THEN TOOK MY CAR TO THE DEALERSHIP IN WHICH THEY SAID IT WAS MISFIRING AND NEEDED NEW SPARK PLUGS AND COILS. AFTER PAYING FOR THAT I PICK MY CAR UP FROM THE DEALERSHIP ONLY TO FIND OUT THE ENGINE LIGHT CAME BACK ON ONCE GETTING HOME. A COUPLE WEEKS AFTER THAT MY ENGINE STARTED MISFIRING YET AGAIN WE'RE EVEN A WORSE ENGINE ROCK. FINALLY GOT IT INTO THE DEALERSHIP AND THEY TOLD ME IT'S A BAD TENSIONER CHAIN AND ALSO THAT MY ENGINE HAS BEEN AFFECTED BY THAT. I WOULD THINK THEY WOULD HAVE KNOWN THE ISSUE WAS THAT INSTEAD OF THE SPARK PLUGS AND COIL PACKS. NOW MY ENGINE IS A GONER AND I'M LEFT WITH A CAR PAYMENT WITH NO VEHICLE DUE TO THE FAULTY CHAIN TENSIONER. I BELIEVE THAT IF THEY WOULD HAVE FIXED THE PROBLEM WHEN I TOOK IT IN THEN THEY COULD HAVE SEEN MY ENGINE FROM BLOWING. ALL THEY DID WAS DID A PATCH UP WITH SPARK PLUGS AND COILS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063207January 17, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. IN ADDITION TO TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063306January 17, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LUJACK LUXURY MOTOR CARS AT (563) 445-4305 (LOCATED AT 3602 N HARRISON ST, DAVENPORT, IA 52806) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063406January 17, 2018
UNKNOWN OR OTHER
THE CAR SEEM HAVE A PROBLEM IN REVERS WHEN I USE IN BACKWARDS I CAN FEEL IN THE SHIFT (HOLD 4 SECONDS TO WORK AND MAKE A JUMP AFTER) AND WHEN I WAS DRIVING IN 35MPH THE CAR WAS FROZEN .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061566January 10, 2018
FUEL/PROPULSION SYSTEM
I AM CONTACTING YOU TO REQUEST THE STATUS OF THE BELOW MENTIONED RECALL. PER YOUR WEBSITE, IT IS INDICATED IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER TO PLEASE FILE AN ONLINE COMPLAINT WITH NHTSA. THEREFORE, TO CONFIRM I AM REQUESTING THE STATUS OF THIS RECALL. THANK YOU. ORIGINAL RECALL NOTIFICATION DATE: AUG 16,2017 MANUFACTURER RECALL NUMBER: 20AE NHTSA RECALL NUMBER: 17V509 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062046January 10, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
I RECEIVED A NOTICE THAT MY FUEL PUMP WAS BEING RECALLED FOR SAFETY PRECAUTIONS. I IMMEDIATELY CALLED MY LOCAL VW DEALERSHIP AND THEY PROCEEDED TO TELL ME THAT EVEN THOUGH THIS WAS A SAFETY ISSUE, THE PART WAS NOT YET AVAILABLE FOR THE DEALERSHIPS TO REPAIR. I HAVE HAD ISSUES WITH THE CAR NOT GOING WHEN I PRESS ON THE GAS AND THEN ALL OF A SUDDEN IT GOES FROM 5 MPH-55 MPH WITHOUT ME INITIATING IT. THIS IS VERY SCARY ESPECIALLY CONSIDERING I HAVE NO CHOICE BUT TO TRANSPORT MY PRECIOUS CHILDREN TO AND FROM SCHOOL AND WORK EVERYDAY IN THIS DEFECTED VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11061532January 9, 2018
FUEL/PROPULSION SYSTEM
I WAS DRIVING THIS CAR WITH MY KIDS IN THE BACK SEAT. CAR STOPPED SUDDENLY IN THE MIDDLE OF THE STREET. MOVED MY CAR WITH THE HELP OF OTHERS AND THE CAR RESTARTED WHEN I SWITCHED OFF AND ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061501January 9, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NIELLO VOLKSWAGEN AT (916) 482-5790 (2701 ARDEN WAY, SACRAMENTO, CA 95825) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061199January 8, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FLOW VOLKSWAGEN WILIMINGTON (5011 NEW CENTRE DR, WILMINGTON, NC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060699January 5, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I RECEIVED INFORMATION DATED OCTOBER 2017 FROM VOLKSWAGEN OF AMERICA, INC. 3800 HAMLIN ROAD AUBURN HILLS, MI 48326 WITH A RECALL NOTICE FOR MY VEHICLE NHTSA: 17V509 STATING 'UNDER SPECIFIC OPERATING CONDITIONS, AN INTERRUPTION IN THE ELECTRICAL POWER SUPPLY TO THE FUEL PUMP CONTROL MODULE CAN RESULT IN FUEL PUMP FAILURE AND LEAD TO A LOSS OF VEHICLE MOTIVE POWER WHILE DRIVING (VEHICLE STALL). THIS CONDITION CAN ALSO CAUSE THE FUEL PUMP TO RUN CONTINUOUSLY, RESULTING IN A DRAINED VEHICLE BATTERY AND/OR A NO-START CONDITION.' THIS MEANS AN ENGINE CAN STALL WHILE DRIVING AND CAN INCREASE THE RISK OF A VEHICLE CRASH. THIS IS VERY ALARMING TO ME, AND I AM CONCERNED ABOUT MY SAFETY ALONG WITH MY INFANT SON WHO IS A PASSENGER IN MY CAR DAILY. I HAVE CALLED 2 LOCAL VW DEALERSHIPS (DORSCHEL & IDE VOLKSWAGEN) IN ROCHESTER, NY AND HAVE BEEN NOTIFIED MULTIPLE TIMES THAT THERE IS 'NO FIX' AT THE MOMENT. I OWE OVER $10,000 ON THIS VEHICLE CURRENTLY AND HAVE LIMITED INCOME SO I HAVE NO CHOICE BUT TO KEEP THIS VEHICLE AND DRIVE IT. I HAVE HAD MULTIPLE ISSUES WITH THIS CAR AND SEVERAL RECALLS. I HAVE PUT OVER $2,200 IN REPAIRS ON THIS CAR IN THE LAST 4 MONTHS FOR DEFECTIVE SENSORS AND WIRING. THIS NEW RECALL CAN DIRECTLY CAUSE A DEADLY ACCIDENT AND I AM AT A LOST FOR WORDS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060731January 5, 2018
AIR BAGS, ELECTRICAL SYSTEM
I HAVE A RECALL ON MY VEHICLE RECALL NUMBER 17V509 AND 16V078
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060837January 5, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO JIM ELLIS VOLKSWAGEN OF ATLANTA (5901 PEACH ST BLVD, ATLANTA, GA 30341) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 47,053.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058327January 3, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE ESC WARNING INDICATOR ILLUMINATED SEVERAL TIMES AND THE VEHICLE STALLED WITHOUT WARNING MORE THAN TWICE. THE DEALER (TEAM GUNTHER KIA AND TEAM GUNTHER VOLKSWAGEN OF DAPHNE, 29816 FREDERICK BLVD, DAPHNE, AL 36526, (251) 621-2277) DIAGNOSED THAT THE FUEL PUMP SENSOR AND THE FLANGE MAY NEED TO BE REPLACED. THE PART NUMBER CHECKED BY THE CONTACT SHOWED THAT IT WAS THE FUEL PUMP CONTROL MODULE PERTAINING TO THE RECALL. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE DEALER STATED THAT THE FAILURE WAS RELATED TO THE RECALL. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER WHO STATED THAT THEY CHECKED WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057948January 2, 2018
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN AUGUST OF 2017. THE MANUFACTURER STATED THAT PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE VEHICLE LOST POWER, THE ELECTRONIC POWER CONTROL WARNING INDICATOR REMAINED ILLUMINATED, AND THE ENGINE INDICATOR FLASHED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO PIAZZA VOLKSWAGEN OF ARDMORE (150 WEST LANCASTER AVENUE, ARDMORE, PA 19003, PHONE: 610-896-3883). THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058093January 2, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE DECELERATED AND THEN STALLED. ALSO, THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO PUSH THE VEHICLE INTO A PARKING LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058163January 2, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
WHILE TRAVELING ON THE FREEWAY IN SAN DIEGO, MY CAR STARTED SHAKING AND LOSING POWER. THEN THE EPC & CHECK ENGINE LIGHTS TURNED ON, ON THE DASHBOARD. I WAS BARELY ABLE TO PULL OVER TO THE SHOULDER, AND DRIVE OFF THE UPCOMING EXIT RAMP. I LOST TOTAL ENGINE POWER, AND I HAD TO CALL THE TOWING TRUCK TO TAKE ME TO THE CLOSEST DEALERSHIP, AS THE CAR IS STILL UNDER WARRANTY. I WAITED 5 HOURS TO FIND OUT WHAT WAS HAPPENING, AS I LIVE IN ANOTHER CITY. THE DEALERSHIP TECHNICIAN TOLD ME THAT THEY RECORDED SEVERAL PISTON MISFIRES, BUT AFTER RESETTING THE COMPUTER, THE FAULTS NEVER CAME BACK. THEIR INTERNAL POLICY REQUIRED THE FAULT TO BE PRESENT FOR THE COMPANY TO COMPLY TO REPLACE FAULTY PARTS, EVEN WHEN THEY HAD THE RECORDS. THEY TOLD ME THEY COULD NOT HELP ME, AND ADVISED TO TAKE THE CAR AND DRIVE IT TO THE DEALERSHIP WHERE I LIVED. I DID SO, AND I GOT THE SAME RESPONSE FROM MY LOCAL DEALERSHIP. THEY TOLD ME THEY WOULD NOT HELP ME DUE TO INTERNAL POLICIES, AND THAT I SHOULD DRIVE THE CAR AS IS, UNTIL THE ISSUE CAME UP AGAIN. I EXPLAINED THIS COULD PUT ME & MY FAMILY AT RISK OF INJURY, EVEN POSSIBLE DEATH DUE TO A HIGHWAY ACCIDENT, NOT TO MENTION THE COST I COULD INCUR FOR ANOTHER TOW TRUCK & HOTEL EXPENSES. THEY DECLINED TO REPLACE THE PARTS, EVEN AFTER I OPENED A CASE WITH THEIR CUSTOMER SUPPORT MANAGER. I EXPLAINED I WOULD HAVE TO SEEK LEGAL ADVICE AS I FELT I WAS BEING A VICTIM OF FRAUD BY WV COMPANY. THE LOCAL DEALERSHIP NOT ONLY NOT FIXED MY PROBLEM, BUT HE CHARGED ME WITH A CHECK-UP FEE. I COULD NOT BE MORE DISSAPOINTED AT THIS COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057728December 31, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MANUFACTURING RECALL # 20AE NHTSA RECALL # 17V509 ONTERRUPTION OF POWER TO THE FUEL PUMP CONTROL MODULE MAY CAUSE LOSS OF POWER WHILE IN MOTION THAT COULD INCREASE CRASH CAUSING INJURY/DAMAGE RECALL FIX STILL NOT AVAILABLE FROM MFR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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