Volkswagen CC Complaints

983 consumer complaints on file.

#11079153March 14, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 75 MPH, THE VEHICLE LOST ALL POWER AND STALLED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TOWED TO DAVID MAUS VOLKSWAGEN (5474 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32839, (407) 412-9080) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE FUEL PUMP WAS REPLACED PER A RECALL IN AUGUST OF 2017. THE CONTACT INFORMED THE MANUFACTURER THAT SHE NO LONGER WANTED THE VEHICLE AND WANTED THE DEALER TO BUY IT BACK. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078909March 13, 2018
ENGINE
MY TIMING BELT TENSIONER BROKE CAUSING MY TIMING BELT TO BREAK WHICH IN TURN CAUSED MY ENGINE TO STALL AND DIE AS I WAS TURNING IN A RESIDENTIAL AREA. I LOST ALL COMPRESSION IN CYLINDERS 2,3, AND 4. I WAS TOLD BY A MECHANINC I WOULD NEED TO HAVE THE ENTIRE ENGINE REPLACED AND WAS QUOTED $8000.00 TO GET IT FIXED. I HAVE HAD THIS CAR FOR 2 YEARS AND IT HAS LESS THAN 100,000 MILES ON IT AND I STILL OWE CLOSE TO 12,000 GRAND ON THE CAR. TO MY KNOWLEDGE THIS IS A FAIRLY COMMON ISSUE WITH THIS VEHICLE AND THAT VOLKSWAGEN HASN'T PLACED ANY RECALL OR UPDATED THE PART. I AM JUST THANKFUL THAT I WASN'T ON THE HIGHWAY OR ON A BUSY STREET BECAUSE IT COULD HAVE PUT MY LIFE AND THE LIFE OF OTHERS AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078360March 9, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE OPERATING THE VEHICLE, THE SPEED SUDDENLY DECREASED WITHOUT WARNING. DURING THE FAILURE, THE INSTRUMENT PANEL INDICATORS FLASHED OFF AND ON. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (VOLKSWAGEN OF NORTH SCOTTSDALE, 7001 CHAUNCEY LN, PHOENIX, AZ 85054) WHERE IT WAS DIAGNOSED THAT THE NOX SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078430March 9, 2018
ENGINE, POWER TRAIN
"TAKATA RECALL" RECENTLY WHILE I WAS DRIVING ON THE HIGHWAY, I SLOWED DOWN TO STOP AT A STOP LIGHT BUT WHEN THE LIGHT TURNED GREEN I PROCEEDED TO DRIVE AND MY CAR WAS STALLING AND ALMOST GOT HIT FROM BEHIND BY AN 18 WHEELER. NOW IM AFRAID TO DRIVE MY OWN CAR SOMETHING NEEDS TO BE DONE ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078306March 9, 2018
FUEL/PROPULSION SYSTEM
RECALL HAS BEEN OUT FOR 7 MONTHS WITHOUT A REMEDY. AUG 16,2017 MANUFACTURER RECALL NUMBER20AE NHTSA RECALL NUMBER17V509 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. SAFETY RISK A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. REMEDY REPLACE THE FUEL PUMP CONTROL MODULE AND RELOCATE IT WITHIN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078210March 8, 2018
SUSPENSION, POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE DROPPED INTO A LOWER GEAR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MCMINNVILLE VOLKSWAGEN (1920 OR-99W, MCMINNVILLE, OR 97128, (503) 472-4658) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076523March 6, 2018
FUEL/PROPULSION SYSTEM
AFTER WAITING 7 MONTHS FOR A FUEL PUMP CONTROL MODULE FOR MY 2012 VW VV, IT IS STILL NOT AVAILABLE. THE FIRST RECALL NOTICE THAT I CHECKED WAS 8/16/17. THEREFORE THE WORK FOR THIS SAFETY RECALL HAS NOT BEEN DONE. CUTRUBUS MOTORS IN LAYTON, UT TOLD ME TODAY THE REPLACEMENT PART IS NOT AVAILABLE. AFTER NEARLY 7 MONTHS VW HAS NOT REPAIRED THIS SAFETY RECALL IN A TIMELY MANNER. FRUSTRATING. I HAD A SIMILAR PROBLEM INVOLVING AN TAKATA AIRBAG REPLACEMENT. WHEN I FINALLY DID HAVE AN APPOINT THEY SAID THEY DID NOT HAVE THIS AIRBAG REPLACEMENT IN STOCK. I HAD TO COME IN A SECOND TIME TO GET THE AIRBAG REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076276March 5, 2018
ENGINE, FUEL/PROPULSION SYSTEM
VOLKSWAGEN IN MT PLEASANT SOUTH CAROLINA HAD ME BRING MY CAR IN TO GET A FUEL PUMP REPLACED. THIS WAS BACK IN OCTOBER OF 2017. VOLKSWAGEN PUT A FAULTY FUEL PUMP IN MY CAR AND THE CAR NO LONGER RUNS. I SPOKE WITH THE GENERAL MGR RECENTLY AND THE HEAD TECH - THEY SAID WE CANNOT DO ANYTHING FOR YOU. I ALSO CALLED VOLKSWAGEN CUSTOMER SERVICE AND THEY SAID ITS NOT THEIR PROBLEM. THEY PUT A FAULTY FUEL PUMP IN MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076372March 5, 2018
POWER TRAIN
A HEAVY JERK AND BAG WHEN THE TRANSMISSION SHIFTS BETWEEN 1ST-3RD GEARS. TRANSMISSION DISENGAGES WHILE MOVING BUT PARTICULARLY IN STOP AND GO TRAFFIC. VEHICLE NEEDS TO BE COMPLETELY SHUT DOWN AND RESTARTED IN ORDER FOR THE TRANSMISSION TO BECOME FULLY OPERATIONAL AGAIN. THERE IS ALSO A HESITATION OR TIME LAG WHEN SHIFTING FROM PARK TO REVERSE BEFORE THE TRANSMISSION ENGAGES. THE VEHICLE HAS AN AUTOMATIC DSG TRANSMISSION. I AM NOT THE ONLY OWNER OF A 2010 CC THAT HAS BEEN EXPERIENCING THIS PROBLEM. I CONTACTED THE VEHICLE MANUFACTURER AND I WAS TOLD THAT THE COMPANY'S POSITION WAS TO DO NOTHING. THIS VEHICLE HAS 2-3 OTHER RECALLS ON IT AS WELL. THIS IS A MECHANIC ISSUE THAT CAN OCCUR AT ANY MOMENT AND POSSESS POTENTIAL HAZARDS WHEN IN MOTION IN ANY DRIVING CONDITION (HIGHWAY OR STREET). I WAS TOLD BY DEALERSHIP REPAIR CENTER THAT THE CAR REQUIRES A BRAND NEW TRANSMISSION COSTING UPWARDS OF $5,000. AS STATED THIS IS A MANUFACTURING ISSUE AND RESEARCH INDICATES THAT MANY OTHER OWNERS OF THIS TYPE OF VEHICLE HAVE HAD THE SAME MECHANICAL ISSUE WITH THE END RESULT OF HAVING TO REPLACE THE TRANSMISSION. YOU ASK WHEN THIS HAPPENED, HOWEVER, IT IS NOT A PARTICULAR DATE BUT CONTINUOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076399March 5, 2018
FUEL/PROPULSION SYSTEM
GAS PUMP DEFECT. THERE IS A RECALL ON THE GASPUMP WITH MANUFACTURER RECALL NUMBER20AE AND NHTSA RECALL NUMBER17V509. TWO WEEKS AGO, AS I WAS DRIVING ON THE MAIN STREET IN OUR CITY, THE CAR JUST STOPPED AND I WAS BLESSED THAT NO CARS WERE FOLLOWING ME. I CANNOT IMAGINE WHAT THE SITUATION WOULD HAVE BEEN. I MAY HAVE BEEN ALIVE WRIITNG THESE LINES. I HAD THE PART CHANGED AND I WAS TOLD TO CONTACT VW USA, WHAT I WAS TOLD WAS I WILL NOT BE REIMBURSED UNTIL THIS RECALL WAS ANNOUNCED OFFICIAL BY NHTSA. THIS IS UNACCEPTABLE. DOES VW OF NHTSA WANT PEOPLE TO LOSE THEIR LIVES SO THAT THIS WOULD BE AN OFFICLA RECALL? I HOPE NHTSA TAKES THIS SERIOUSLY AND IN VW USA'S TERMS, MAKE THIS RECALL OFFICIAL. HOW LONG ARE THEY GOING TO MAKE BEFORE THEY MANUFACTURE UPGARDED PARTS. SUCH AN ATTITUDE IS UNACCEPTABLE. WHICH IS MORE IMPORTANT? HUMAN LIFE OR MONEY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076133March 4, 2018
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
I HAD MY CLOCK SPRING REPLACED LAST YEAR DUE TO THE RECALL, THEN MY AIRBAG LIGHT WENT ON AND MY STEERING WHEAL STARTED DOING A CLICKING SOUND WHEN I STEER TO THE LEFT OR RIGHT ALL CONTROL PANELS ON MY STEERING WHEEL STOPPED FUNCTIONING INCLUDING THE HORN. I CALLED VOLKSWAGEN AND THEY SAID THAT THEY WOULD CHARGE ME $150 TO ACCESS THE CAR, I TOLD THEM ABOUT CLOCK SPRING AND THEY SAID THAT I WOULD HAVE TO PAY TO GET THAT FIXED. I REALLY DON'T FIND THIS FAIR THAT I HAVE TO PAY TO GET SOMETHING FIXED THAT ORIGINALLY WASN'T DONE CORRECTLY I THINK THAT THEY SHOULD TAKE MORE RESPONSIBILITY FOR THEIR WORKMANSHIP. ALSO MY SEATBELT CLAPS DOCENT WORK I CALLED THEM TO SEE IF THIS IS SOMETHING THAT THEY WOULD FIX BEING A SAFETY ISSUE AND THEY SAID NO. I THINK THAT ALL CAR COMPANIES SHOULD BE RESPONSIBLE FOR SEATBELT AND AIRBAG ISSUES ON A CAR. NOT EVERYONE HAS THE MONEY TO REPLACE SEATBELT CLASP AND MANY PEOPLE LIVE DAY BY DAY ON THERE PAYCHECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076089March 3, 2018
FUEL/PROPULSION SYSTEM
THERE IS NO RECALL FOR VW CC 2010 BUT WHEN I PUT MY VIN NUMBER IN IT SHOWS MY VEHICLE IS ON RECALL FOR FUEL MODULE. I HAVE HAD NO PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075544February 28, 2018
ENGINE, POWER TRAIN
VEHICLE PURCHASED WITH 112,000 MILES. AT 119,000 THE CAR WOULDN'T START RANDOMLY AFTER DRIVING IT ALL DAY. VEHICLE WAS PARKED IN MY DRIVEWAY AND I WAS LEAVING TO RUN AN ERRAND AND IT WOULDN'T START. THERE WAS NO INDICATION OF ANY ISSUE. NO LOUD OR UNCOMMON NOISES, NO DASH LIGHTS SIGNALING A PROBLEM - NOTHING! TWO DAYS LATER I HAD IT TOWED IT TO A LOCAL MECHANIC AND HE FOUND A PROBLEM WITH TIMING CHAIN AND HEAD GASKET. WE ARE STILL IN THE PROCESS OF HAVING IT FULLY DIAGNOSED, AND A PRICE ESTIMATE FOR REPAIRS. I HAVE DONE A LOT OF RESEARCH WHICH INDICATES THIS IS A VERY COMMON PROBLEM IN VOLKSWAGEN MODELS LIKE MINE. VOLKSWAGEN IS ALSO AWARE OF THE PROBLEM AND REFUSES TO DO ANYTHING FURTHER ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075275February 27, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (RICK CASE VOLKSWAGEN, 3920 WESTON RD, WESTON, FL), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075039February 26, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE DRIVING 40 MPH. THE CONTACT STATED THAT THE FAILURE OCCURRED ON THREE SEPARATE OCCASIONS. THE CONTACT PUSHED THE VEHICLE TO HER RESIDENCE. AFTER THE FAILURE OCCURRED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. EXECUTIVE VOLKSWAGEN OF NORTH HAVEN (444 STATE ST, NORTH HAVEN, CT) DIAGNOSED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO PERFORM THE REMEDY WERE UNAVAILABLE. SINCE THE CAMPAIGN WAS STILL PENDING, THE CONTACT WAS INFORMED THAT SHE WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075072February 26, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MICHAEL VOLKSWAGEN IN FRESNO, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE ENGINE STALLED, AS OUTLINED BY THE RECALL NOTIFICATION, ON MORE THAN ONE OCCASION. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074920February 26, 2018
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL: VOLKSWAGEN CLAIMS TO HAVE FIXED THE CLOCK SPRING AND AIR BAG IN CAR HOWEVER THE AIR BAG LIGHT IS ON AND THE CLOCK SPRING IS BROKEN. I CANNOT USE THE HORN OR ANY BUTTONS ON THE STEERING WHEEL. THE ELECTRICAL SYSTEM DOES NOT WORK PROPERLY WITHOUT THE CONTROLS ON THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074701February 25, 2018
ENGINE
MY INTAKE MANIFOLD FOR MY 2009 VW CC FAILED UNDER THE EXTENDED WARRANTY AND VW AMERICA REFUSES TO HONOR THIS WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074872February 25, 2018
POWER TRAIN
DSG TRANSMISSION MALFUNCTION: TRANSMISSION FAILS TO SHIFT FROM 1ST TO NEUTRAL AND FROM NEUTRAL TO 1ST, ALSO CARS SLIPS OUT OF GEAR ONLY IN 1ST GEAR WHEN STARTING FROM STOP, SEEMS TRANSMISSION RETAINING SPRING FOR ODD GEARS CLUTCH PACK IS NOT MADE TO WITHSTAND THE THE HIGHER PSI GENERATED WHEN STARTING FROM A STOP. P2711 GENERATED FOR ALL PROBLEMS ONLY BUT 2 DIFFERENT PROBLEMS ARE OCCURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074260February 22, 2018
ENGINE
TIMING CHAIN TENSIONER GAVE OUT ON HIGHWAY. MAJOR DAMAGE TO ENGINE. SAFETY ISSUE ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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