Volkswagen Atlas Complaints

981 consumer complaints on file.

#11457030March 16, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling at approximately 45 mph, my vehicle suddenly stopped with no reason. My window on the driver side and left rear passenger window rolled down approximately 2-4 inches, my windows locked, driver side door kept locking and unlocking. My emergency brake suddenly engaged and multiple warning lights came on. I had to turn my car off for it to start responding normal again. It happened first 1/3/22 and again 1/26/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456989March 16, 2022
SERVICE BRAKES
Check engine came on. As the vehicle came to slow speed (under 5mph) the parking brake automatically engages causing the vehicle to come to an abrupt stop causing a dangerous situation. Car is currently at dealer for over a month. VW is unable to get part to fix problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456965March 16, 2022
SERVICE BRAKES, ENGINE
While driving at highway speeds at random the vehicle would brake on its own engage the parking brake and roll windows down. We tried to have the vehicle looked at Boise Volkswagen and they refused to schedule and inspect the vehicle. We even advised the dealer of an open safety campaign/recall and they also still refused to service the vehicle. Unfortunately next closest dealership is 157 miles away from our home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456927March 16, 2022
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My wife was driving our 5 day old Atlas along the interstate with cruise control set at 65mph. She was traveling up an incline that had a slight turn to the right along the interstate. There was not a car within 500+ yards of her car. All of a sudden she started hearing beeps and the car abruptly slammed on the brakes causing the Atlas to shift all of its weight to front and causing the rear tires to lift off of the ground. The front driver side portion of the car then skidded across the asphalt and into the safety rail. The airbags NEVER deployed although the entire front was destroyed. My wife has had trauma from this accident and VW never offered a single thing for any kind of help. The car was brand new for $44,000 and took on $27,000 worth of damage so it was not enough to be a total loss. We have the automatic braking de-activated because we are terrified of it.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11456910March 16, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Parking break engages while driving. Windows roll down door contact light flashes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456907March 16, 2022
ELECTRICAL SYSTEM
Car randomly shuts engine off completely when start/stop is activated and at a stop. I’ve had to put the car from gear into park and restart the car due to this issue. I consistently get fault warnings for the electronic parking brake and driver side control panel in which the drivers side and passenger window randomly roll down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456815March 15, 2022
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My 2021 Atlas was braking or randomly turn off while I was slowing down at lights. The brakes were make a "gurgling" sound. I brought to service dept and was told they did not know what it was because they could not recreate it. The engine light went on 11/29/21 and I dropped at service. I was told it was the door harness. The service dept confirmed this.They actually told me I could drive but it might randomly stop-I didn't want to risk that because I didn't think it was safe.. I waited 3 months without my car for the part. I was not given a loaner or rental. I got my car back on 3/1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456760March 15, 2022
SERVICE BRAKES
The parking brake was engaged automatically while driving. The car came to a sudden stop creating a hazard with traffic. There were no warning lamps or bells. At this point the vehicle has not yet been inspected by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456377March 11, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
The entire electrical system went haywire. Driver aids malfunctioned, windows up/down, the parking brake engaged while driving. Dealer and VW claim it is an issue with the wiring harness. They have no parts to repair the car and there are a dozen more with the same issue at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456099March 10, 2022
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, WHEELS
I purchased a brand new 2021 VW Atlas Cross Sport . In January I started experiencing major electrical sensor failures including automatically opening the windows, engaging the electronic parking brake when in motion, power steering sensor warning, engine warning and epc warning. VW has told me this is a wiring harness failure and they have over 6000 cars with this problem and can not give me a date as to when the parts will be available. I can not drive the car any distance for fear it will break down as I have had to have it towed once already. VW of America has provided no resolution for time to fix this brand new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455904March 9, 2022
SERVICE BRAKES
While driving the vehicle the parking brake engaged by itself causing the car to come to a sudden stop while driving on a main road. This proceeded to happen two more times while I tried to get off main road. before the parking brake couldn’t be shut off any longer and car had to be towed. I was told by dealer this is due to an issue with the door module telling the car the door opened causing the parking brake to engage. This is a known issue with the dealers and a huge safety issue yet there is no recall. An addition, the car had stalled approximately 10x at traffic lights during the first 2 months I had it while the automatic stop and start system is activated. I keep that off to avoid the issue from happening. I have spoken to several other Volkswagon owners that say it is a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455549March 7, 2022
SERVICE BRAKES, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The driver side door contact switch is faulty. It is throwing the emergency braking system on stopped or in park. There is no ETA for repair at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455094March 3, 2022
ELECTRICAL SYSTEM
My wife, 4-year-old and 3-year-old were driving down a 3 lane NYS Highway at approximately 20mph when my abovementioned vehicle came to an immediate stop due to the fact that the parking brake automatically engaged. Error messages popped up on my informational display stating driver door contact fault as well a parking brake error. My vehicle was brought to the dealership, and it was determined that the cause is a faulty wiring harness from engine compartment to the driver’s door. This could have been worse if my wife was traveling at a higher rate of speed or if there were cars behind here when this happened. Fortunately, enough that was not the case in this situtation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455032March 3, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My car check engine light came on, the car stated beeping loudly, the automatic breaking system slammed the breaks on for no reason repeatedly and the windows were going up and down by themselves. The only way to get the car to stop all of this was to turn it off put it in park and restart it at which point it would move forward a little bit before the brakes would slam on again and the beeping and windows would repeat. I had two children in the car and it was very unsafe as the car kept stopping itself suddenly in city traffic. There was nothing wrong with the car before this all started. I took the car strait to the dealer where I was told they do not have the part to fix it (door harness) and they have no loaners to offer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454747March 1, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When I was driving anytime I started to slow down the emergency brake would activate and apply the emergency brake to stop the car. The back window also went down. The check engine light and warning message came on saying there was an error with the auto start stop feature. The dealership advised that the driver door wiring harness was needing replaced and they have been seeing this in the 2021 atlas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454546February 28, 2022
ELECTRICAL SYSTEM
According to my local dealership, the microchip in the driver door is malfunctioning. My car incorrectly detects that the driver door is open and puts the parking brake on while the car is running or in drive. Alerts like, “error: driver door contact switch” pop up. “Cruise control not available” has also popped up.These alerts did not begin to pop up until the parking brake started being triggered on February 9th when the car was 4.5 months old with 5,000 miles. The driver side window as well as the window behind it will also roll down at times when this happens. To get my car to release the parking brake, I have to turn the car off and open and close the driver door. On average, I have to repeat this process 5 times before the car will detect that the door is closed and disengage the parking brake. My car has incorrectly alerted me that the driver door was open while I was driving down the highway. According to the dealership, the part that needs to be fixed is on backorder nationwide and I won’t be able to get my car fixed until July. They are also out of loaners because so many people are having this issue. My safety as well as the safety of others in cars around me is at risk as the car will put the parking brake on thinking that the driver side door is open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454545February 28, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
Upon starting vehicle, dash screen indicated that there was an issue with the Driver Door Contact Switch, and back driver's window lowered automatically. This automatically triggers the emergency brake to engage. If you disengage the emergency brake, the vehicle beeps, acting like a door is open, even with all doors closed. There were other incidents where this did not happen until driving on the road, in which the vehicle would engage the emergency brake as it was stopping. The brake would have to be manually disengaged in order to keep driving down the street. This may have been a safety hazard to others around if the vehicle all of a sudden turned on the emergency brake. This problem is not new to the local Volkswagen dealer, where my vehicle has been for the last month. Eight other vehicles are there with the same issue. They said that a door harness replacement is needed, but this part is backordered for the foreseeable future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454101February 25, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The car started giving multiple warnings and the check engine light went on. When these warnings started, it would force the windows to go down and put the emergency brake on. It is a huge safety concern because when this issue worsens, it will throw the emergency brake on any time the car begins to slow down - so if a driver is actively driving the car and slowing for traffic - it will suddenly have an emergency brake trying to bring the car to a stop. The issue (Driver Door Contact Switch Error) has been confirmed by dealership. Car has been in the shop for 2 months waiting for a replacement part but in the meantime the dealer has multiple Atlas's waiting to be fixed for the same issue and the problem is all over the internet. It is unsafe to have these cars on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453898February 24, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Alerts of door being open, back windows then go down and parking break engages out of nowhere. The Check engine light comes on and there is a yellow triangle with an exclamation mark. Driver Door Contact Switch”, “Attention: Engine is Running”, “Fault Electronic Parking Brake”, and the Emergency Brake automatically engaging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453891February 24, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
After an automatic software update, the navigation screen and all systems that are accessed through that screen no longer work. This includes the back-up cameras for the vehicle. The vehicle was returned to the dealer who was unable to fix it citing they do not have the necessary "computer chip" and did not know when they would be able to get them. The vehicle was returned to me. There is limited visibility through the rear window of this vehicle and the absence of a back-up camera is problematic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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