Volkswagen Atlas Complaints

981 consumer complaints on file.

#11543121September 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Volkswagen Atlas. The contact stated while driving 35 MPH, the instrument panel went black. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the radio/Navigation system head unit needed to be replaced. The radio/Navigation system head unit was replaced; however, two weeks later the failure recurred. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 1,834.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542609September 5, 2023
ENGINE, SERVICE BRAKES, UNKNOWN OR OTHER
The first incident that occurred is that my car came to a complete stop while I was backing out of a driveway. I did not move at all while I pressed the accelerator (tried this while in drive and reverse), but my car stayed on. No lights or warning signals came up. Turned car off and on again, and I was able to drive away with no issues. Exactly 1 week later, I was trying to cross a 4-way intersection - all stop signs. When it was my turn to go, I took my foot off the brake, but my car did not move. The only warning/message that came up was to manually start my car. I was unable to start my car again, and it felt like the brakes locked up. I couldn't press them down all the way. After about 5 minutes, I was able to start my car and move it off to the side of the road. It was 8 PM and I was 1 hour away from home with my infant in the back seat. My car was towed to the nearest dealership the next morning. I am being told there are 3 known recurrent issues with the Atlas model since 2017, but Volkswagen will not change any parts until a fault is picked up by the computer. The dealership has not picked up any faults, and I am told I will probably have to bring my car back 3-4 more times before anything will be done. I now have to drive my car knowing it will most likely shut off again at any time, and I have my infant with me 99% of the time. I am scared for our lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542099September 1, 2023
FUEL/PROPULSION SYSTEM
Vehicle stalled on highway while driving. Vehicle stalled on secondary highway while driving. Check engine light came on and vehicle inspection revealed fuel level sensor A circuit range performance. Mechanical fuel pump failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541560August 29, 2023
SERVICE BRAKES, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, ELECTRICAL SYSTEM
My sensors continue to beep when there is no obstruction around the vehicle. At times, this will also cause the brakes to grind. When I take it in for inspection, they are unable to find any malfunction because this happens inconsistently. This puts myself and others at risk because it is very distracting to the driver. The vehicle has been inspected by the service dealer, but they have not been able to reproduce the problem. Other lights have also popped up randomly... the driver seat belt sign, when I did have my seat belt on and the EPC sign while I drove down my street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541340August 29, 2023
ENGINE, FUEL/PROPULSION SYSTEM
When coming to a stop, the car RMP's fluctuate up and down, jerk/jolt, and stall while still in drive. The only way to restart the vehicle is to put it into park and then hit start. Sometimes, vehicle status indicates a start/stop error, but no check engine light would come on. I have a huge safety concern about this because the vehicle is in motion when it stalls, and the only way to restart is to put it in park. This causes the flow of traffic to stop abruptly, increasing the outcome of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540690August 25, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Volkswagen Atlas. The contact stated that while approaching a stop light, the brakes failed upon depression of the brake pedal, and the vehicle rolled to a stop. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a dealer and the ABS was replaced; however, the failure recurred soon after the repair. The vehicle was taken back to the dealer and the contact was advised to file a claim with the manufacturer. The manufacturer denied the claim but offered her a buy back. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540408August 23, 2023
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
Vehicle was purchased in Feb 2022. At around 4500 miles a low coolant level alert came on the dashboard. I checked the coolant level and saw that it was low with signs of leaking. Purchased coolant from VW dealer and topped off. Brakes make a metallic scraping/grinding sound when coming to a stop downhill at a slow speed. Vehicle runs loud and slow. Feels like engine airflow is obstructed, but it isn't. Infotainment systems constantly freezes, turns off, restarts and frequently crashes. Inductive mobile charging unit has never worked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539930August 21, 2023
STEERING, UNKNOWN OR OTHER, ENGINE
1. STEERING MAKING NOISE DURING TURN/REVERVSE/ FORWARD/PARKING ETC.. DEALERS TRIEDD TO FIX IT BUT NOT SUCESS. 2. ERROR: START / STOP ENGINE AT CERTAIN SITUATION AND STALLING WHILE DRIVING. INCIDENT ON VARIOUS DATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536622August 5, 2023
SERVICE BRAKES
The breaks make a horrible grinding and squeak sound. Feels unsafe to drive car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536589August 4, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Began getting front end collision alerts and unexpected automatic emergency braking shortly after purchase. Unexpected braking, slowing/stopping of the vehicle is a safety hazard. Returned car to VW dealer in Irvine, CA in Feb 2023 and July 2023. Explained this was safety issue concern. The dealer claimed the issue was from damaged front bumper sensors from debris or other impacts, though the car is only operated normally on So. Cal. roads and freeways. Dealer also claimed that small windshield chips were causing the sensors and front collision system to malfunction. We stated that these safety related components should withstand more than a few months of normal driving and the warnings/unintended braking presented a safety hazard to us and other drivers. I told the dealer the issue is not the sensors, but likely a bigger underlying problem with the system’s programing or software. The dealer insisted the sensors and windshield were the issue. Knowing it was unlikely the sensors, I requested the dealer provide me with the original sensors for future inspection. Both dealer and VW initially refused to cover any “repairs.” Once mentioned contacting DOT ODI, VW offered to pay for labor of the sensors if we purchased the 3 required ($661.48). Dealer said we would need to pay for the windshield ($789.89) and installation ($250.00)and they would cover cost of calibrating the windshield sensors. Total out of pocked $1,701.37. Told them I wanted just to do the sensors first to see if that alone would solve the problem. They said if we did not purchase the windshield at that time, if we needed it afterwards, they would charge an additional $450 for calibration. Once the work was complete we picked up the car on [XXX]. On [XXX] the car again started to experience the same false front collision warnings. The dealer only advised to return car for a third time for the same issue. This serious issue needs to be corrected in the interest of driver safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536145August 2, 2023
UNKNOWN OR OTHER
The rear door on the SUV has opened spontaneously while parked on two occasions. The car has been owned by me for just 3 months and has 3577 miles on it currently. Within 2 days of taking delivery (129 miles) the care needed reprogramming. I noted a warning light and error message with auto start / stop 2 days ago. The dealer has not been able to reproduce this intermittent problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536115August 2, 2023
STEERING, SERVICE BRAKES, VEHICLE SPEED CONTROL
I have several issues. My main concern is when turning on an incline (hill or mountain), my vehicles rpm's rev up and I am unable to stop it for several seconds. Sometimes, it will clunk and the rpms will go back to normal after sever seconds but most times the vehicle just jerks and the rpms come back down. I drive through a street with a 4 way stop very often and the issue happens every time. Secondly, i am not sure if its my steering or my brakes but when i come to a stop there is a clicking noise at my pedal and it makes it a little tougher to stop the vehicle. I can be at a full stop and if i push my brake pedal down more, it will click multiple times. I have also noticed this jerk/click when i make a sharp left turns such as in a parking lot. My vehicle jerks a bit while it clicks and i am concerned something will brake while i am turning or stopping and my wheels wont stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535286July 30, 2023
SERVICE BRAKES
When the vehicle is wet (after car wash or when it rains), the breaks start screeching and the breaking jerks suddenly. It’s a terrible sound and terrible feeling because it’s unexpected and abnormal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534534July 26, 2023
AIR BAGS
Air bag error, recommendation PODS wiring be replaced, active recall is listed but this vehicle is not included
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534212July 24, 2023
UNKNOWN OR OTHER
Air is not working properly last year in August 2022 I has air pump replaced has not even been a year and same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531871July 12, 2023
AIR BAGS
Sitting in a parking spot and receive an airbag error and now the airbag light is on. Did not hit anything. This should not happen and should be fixed at dealer cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531741July 12, 2023
ENGINE
Vehicle will shut off completely while in motion without any warning. It’s a danger when vehicles are behind you and not paying attention that can cause an accident. It’s done it multiple times. I’ve had what they “thought” was the issue fixed but the check engine light came came back on three weeks later. The auto start/stop button works when it wants to. It’s at the dealership now (day 3) hopefully they will find the issue. Not to mention I’ve only had it for 6 months now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531634July 11, 2023
AIR BAGS, ELECTRICAL SYSTEM
Passenger airbag light coming on and off. VIN is not associated with the widespread VW recall but it is affecting my 2021.5 VW Atlas currently. Decided to look it up and saw the recall however my VIN currently isn’t listed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531561July 11, 2023
AIR BAGS
The contact owns a 2023 Volkswagen Atlas. The contact stated that his wife placed a cushion on the front passenger’s seat and the occupant detection system failed to recognize that a passenger was seated in the seat, causing the air bag to turn off. The vehicle was taken to the dealer who stated that the front passenger’s side air bag senor had not recognized that there was a cushion underneath the seat. The contact was advised not to place the cushion on the seat. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 544.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531448July 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I'm emailing due to issues with my 2023 Cross Sport I purchased. It's a dire situation, as I had issues with my 2021 Cross Sport and VW ended up repurchasing the vehicle from me due a number of safety concerns. During my search for a new vehicle, I could not find anything that I liked so I ended up contacting Hawk VW in Joliet, IL to ask about the new 2023 Cross Sport and asked if they were aware of any issues and they said no. I purchased a 2023 Cross Sport on September 28, 2022 in hopes that I would have a more pleasant experience. This is a decision that would come back to haunt me. I contacted my salesman on October 12th to let him know that the car wasn't driving well. I told him there seemed to be a kind of jerk or stall while I was driving. He told me that "the Cross Sport and all VW's do have an assist feature where if you suddenly press the gas the car will try to react that is were the sudden acceleration will occur." I told him it wasn't a sudden acceleration...it was more like a jerk and hard to explain. This would happen while I was driving. I kept driving and it would still happen, but I just went along with him saying it was the assist feature. On May 23rd, I emailed him to let him know that my car had off twice in a week with a message saying manually start engine. I took it in on June 5th and was told it was the fuel pump and fuel pump sensor. On June 13th I let them know it cut off again. I took it in on July 5th and was told it was the EVAP canister. Now today, July 10th, they are saying they will replace the fuel tank as well and the part should be in Wednesday. I feel as if VW is definitely aware of these safety issues, as there's a VW forum out there and a lot of owners are having the same issues. Something needs to be done before someone gets hurt, or worse. I pray that doesn't happen but this is truly ridiculous and frustrating at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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