Toyota Sienna Complaints

9,048 consumer complaints on file.

#11047660November 20, 2017
STRUCTURE:BODY
SECOND FAILURE OF SLIDING SIDE DOOR WHEREBY CABLE THAT OPENS AND CLOSES THE DOOR AUTOMATICALLY MALFUNCTIONS.THE DOOR GETS JAMMED PARTWAY OPEN TRAPPING PASSENGERS INSIDE. THE ONLY WAY OUT IS TO CUT THE CABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047282November 19, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, STEERING
1) POWER SLIDING DOOR OPENED WHILE DRIVING; 2) STRER WHEEL ALWAYS STAY ON RIGHT. I TOOK MY VAN TO DELAER (MARK JACOBSON) AND THEY HAVE NOT FIXED THE SLIDING DOOR AFTER I REPORT THE PROBLEM WITH SLIDING DOOR. AFTER I STARTED SEARCHING ON INTERNET AND FOUND THAT THERE IS RECALL ALSO. I CALLED THEM THERE IS A RECALL BUT THEY DID NOT DO ANYTHING. RECALL DATE: NOVEMBER 22, 2016 DEALER REFERENCE ID: G04 NHTSA RECALL ID: 16V858
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047354November 19, 2017
AIR BAGS
TAKATA RECALL. I HAVEN'T RECEIVED ANY RECALL FOR REPLACING TAKATA AIRBAGS FOR MY VEHICLE FROM MY TOYOTA DEALER. I'M VERY CONCERNED DRIVING THAT VEHICLE. PLEASE CALL ME AT [XXX] OR EMAIL ME AT "[XXX]" FOR FURTHER INFORMATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047178November 18, 2017
SEAT BELTS
THE MID ROW RIGHT SEAT BELT IS ALL THE WAY OUT AND THE SEAT BELT WILL NOT RETRACT. I HAVE TRIED JERKING AND PULLING ALL DIRECTION BUT DOES NOT RETRACT BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046959November 17, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V585000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION TOYOTA ARAPAHOE AT 303-578-6111 AND WAS INFORMED THAT SHE WOULD RECEIVE A CALL BACK WHEN THE PARTS ARRIVE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO CALL THE DEALER. THE CONTACT MENTIONED THAT THE DRIVER'S DOOR FAILED TO OPEN COMPLETELY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS DISTRIBUTION. *TT CONSUMER STATED DRIVER'S SIDE SLIDING. POWER DOORS HAD BEEN TURNED OFF WHEN RECALL RECEIVED IN OCT OR NOV 2016. UPDATED 8/13/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046972November 17, 2017
ELECTRICAL SYSTEM
POWER SLIDING DOOR RECALL 16V-858. THE LOCAL TOYOTA DEALER IS UNABLE TO REPAIR MY VAN UNTIL NEXT SPRING BECAUSE REPLACEMENT PARTS ARE IN SUCH HIGH DEMAND. THIS IS AN UNACCEPTABLY LONG WAIT TO COMPLETE A REPAIR ON AN "URGENT SAFETY RECALL", ESPECIALLY OF A FAMILY CAR THAT IS USED EVERYDAY. THE REPAIR IS GOING TO TAKE 3 HOURS. I OR MY SPOUSE WILL NOT BE REIMBURSED FOR OUR TIME MISSING WORK TO TAKE CARE OF THIS REPAIR THAT IS NOT OUR OWN FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047010November 17, 2017
AIR BAGS
TAKATA RECALL MY VEHICLE IS ON THE AIRBAG RECALL LIST. NHTSA RECALL NUMBER IS 16V858. RECALL STATUS IS INCOMPLETE. I'VE CONTACTED MY DEALER A NUMBER OF TIMES FOR AIRBAG REPLACEMENT BUT WAS TOLD THAT THERE'S NO ARRANGEMENT FOR MY VEHICLE'S AIRBAG RECALL. I UNDERSTAND THE DEADLINE FOR CLAIMING IS 27NOV2017 SO I'M FILING THIS COMPLAINT AND LOOK FORWARD TO AIRBAG REPLACEMENT ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046530November 16, 2017
UNKNOWN OR OTHER
AT RIGHT AROUND 50,000 MILES, THE CABLE ON ONE OF MY POWER SLIDING DOORS SNAPPED. THIS I HAVE ALREADY FILED A COMPLAINT FOR. BUT THEN AT AROUND 52,000 MILES, THE CABLE ON THE OTHER POWER SLIDING DOOR SNAPPED. NOW BOTH DOORS HAVE TO BE USED MANUALLY, WHICH WOULD BE FINE EXCEPT FOR THE DOORS ARE SO INCREDIBLY HEAVY THAT IF THE CAR IS ON ANY SORT OF HILL, MY CHILDREN CAN BARELY GET THE DOORS OPEN BECAUSE THEY ARE SO HEAVY. ON TOP OF THAT, THEY DON'T ALWAYS LOCK OPEN WHEN BEING USED MANUALLY. A CHILD WOULD EASILY BE CRUSHED BY THESE DOORS IF THEY LOST CONTROL OF THEM OR IF ANOTHER CHILD LET GO OF THE DOOR. THIS IS AN INCREDIBLY DANGEROUS HAZARD THAT TOYOTA SHOULD FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046651November 16, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE WHILE THE VEHICLE WAS PARKED BUT UNSURE IF THE EMERGENCY PARKING BRAKE WAS ENGAGED, THE VEHICLE STATED ROLLING DOWN HER DRIVEWAY WHICH HAD A SMALL INCLINE. THE CONTACT STATED THAT HER 4 YEAR OLD CHILD STATED, "THAT HE SHIFTED THE GEAR SHIFT" AND THE VEHICLE STARTED ROLLING BACKWARDS. THE CONTACT STATED THAT THE KEY WAS NOT IN THE IGNITION AND NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT SHE ATTEMPTED TO DEPRESS THE EMERGENCY BRAKE PEDAL WHILE SLOWLY RUNNING WITH THE VEHICLE BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED WAS ABLE TO TURN THE STEERING WHEEL TO THE LEFT HITTING TWO BOULDERS AND A FENCE, THEN COMING TO A STOP. THE CONTACT STATED SUSTAINED BRUISING TO HER LEGS AND BACK INJURIES WHICH REQUIRED MEDICAL ATTENTION 3 DAYS LATER. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S HOME AND TOWED A WEEK LATER TO TOYOTA OF POWAY LOCATED AT 13631 POWAY RD, POWAY, CA 92064(858) 486-2900. THE CONTACT MENTIONED AFTER THE FAILURE, SHE RESEARCHED AND FOUND NHTSA CAMPAIGN NUMBER: 13V429000 (POWER TRAIN).THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED AS WELL AS A TOYOTA FIELD TECHNICAL SPECIALIST WAS SENT TO THE DEALER TO DETERMINE THE FAILURE. THE CONTACT STATED THAT SHE WAS INFORMED BY THE MANUFACTURER THAT "NO ABNORMALITIES WERE FOUND WITH THE GEAR LEVER AND SHIFT CABLE". THE FAILURE MILEAGE WAS APPROXIMATELY 250,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11045907November 14, 2017
AIR BAGS
I WAS DRIVING MY TOYOTA SIENNA 2011(US 22W ALLENTOWN PA HIGHWAY) WHEN SUDDENLY MY VEHICLE WAS HIT HARDLY BY A CHEVY SUV, THEN I HIT LATERALLY THE WALL DIVIDING THE HIGHWAY, LATELY HIT A ALUMINIUM FENCE. I WAS ADMITTED AT LEHIGH VALLEY HEALTH NETWORK, CEDAR CREST HOSPITAL WITH HITS ALL OVER MY BODY, ESPECIALLY, AN OPEN-WOUND TRAUMA IN MY FOREHEAD. I STARTED HAVING RECURRENT HEADACHES, PAINFUL BACK AND NECK ACCOMPANY OF SWELLING, NUMBNESS AND CRAMPS IN MY RIGHT LIMB. I WAS ATTENDING PHYSICAL THERAPIES, STILL I AM TAKING MEDICATIONS BY RELIEF RECURRENT MIGRAINES, BACK AND NECK PAIN PROVOKED BY THE WHIPLASH SYNDROME LONG-TERM INJURIES. WHEN CHECKING ON THE VEHICLE WAS VERY NOTICEABLE THAT NONE OF AIR-BAGS WAS OPENED. BECAUSE OF THIS SITUATION MY INJURIES WERE WORST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11045618November 13, 2017
AIR BAGS
THIS WEBSITE AND SENT NOTICES STATE THAT MY 2011 TOYOTA SIENNA IS ON TAKATA AIRBAG RECALL. WHEN I JUST CALLED BOCH TOYOTA SOUTH TO SCHEDULE THE RECALL AND REPLACE MY AIRBAGS, THE CUSTOMER SERVICE REPRESENTATIVE SAID THAT THE AIRBAG RECALL IS VEHICLE SPECIFIC AND MY MINI VAN IS NOT ON THEIR RECALL LIST, THEREFORE I CANNOT GET THE SAFER AIRBAGS INSTALLED. I'D LIKE TO GET THIS PROBLEM RESOLVED AND MAKE MY VEHICLE SAFER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045753November 13, 2017
ELECTRICAL SYSTEM
MY BOTH SIDE SLIDING DOORS ARE NOT FUNCTIONAL. I COULD NOT USE THE KEY FOB TO OPEN OR CLOSE THE DOORS. WONDER IF IT HAS ANY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045759November 13, 2017
WHEELS
THIS MINI VAN IS THE ABSOLUTE WORST VEHICLE FOR TIRE WEAR. AT 90,000 MILES, I HAVE PUT ON 5 DIFFERENT SETS OF TIRES. I'VE ROTATED THE TIRE FAIRLY RELIGIOUSLY AT 6-8K MILES AND EVEN THOUGH THE TIRES ARE WEARING EVENLY, THEY WEAR OUT FAST ESPECIALLY ON THE FRONT OF THE VEHICLE. THIS IS AN ENGINEERING DEFECT THAT TOYOTA SHOULD BE HELD ACCOUNTABLE FOR. IT ALSO PUTS THE OCCUPANTS AT RISK OF BLOWOUT AS TIRES ARE WEARING MUCH FASTER THAN IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045856November 13, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
I HAVE A BRAND NEW TOYOTA SIENNA AND THE TIRES SEEM TO START SHOWING SIGN OF WEARING OFF IN 6 MONTHS, AS IF IT HAS ALIGNMENT ISSUES OR SOMETHING. THE CAR DOES NOT PULL TO ONE SIDE OR ANYTHING. THE DEALERSHIP TOLD ME THAT IT COULD BE THE TIRE PRESSURE THAT NEEDS TO BE KEPT UP AND THEY SAID THAT THE TIRE PRESSURE INDICATOR IS NOT GOOD ENOUGH TO MAKE SURE IF THE PRESSURE IS GOOD? ALSO THEY TOLD ME THAT THE TIRES THESE DAYS ARE SOFTER SO THEY DON'T LAST AS LONG? THIS ALL SEEMS A LITTLE HARD FOR ME TO BELIEVE. OEM TIRE WARRANTY UP TO 60K BUT NOT LAST LONG . JUST CHANGE NEW SETS OF TIRE WITH ALIGNMENT . TOYOTA ENGINEERING NEEDS TO ADDRESS THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045135November 10, 2017
STRUCTURE:BODY
I HAD THE RECENT SLIDING DOOR RECALL DONE BUT MY DRIVER'S SIDE SLIDING DOOR STILL ISN'T WORKING CORRECTLY. AFTER THE FIX THE CAR WAS HARD TO START SOMETIMES, AS IF THE BATTERY WAS GETTING WEAK. I PUT AN AMMETER ON THE POSITIVE LEAD OF THE BATTERY AND NOTICES MINIMAL AMPERAGE UNTIL I STARTED OPERATING THE DRIVER SIDE SLIDING DOOR, THEN THERE WAS A 2.4 AMP DRAW EVEN AFTER THE DOORS WERE CLOSED AND THE CAR WAS LOCKED. THE DOOR ALSO SOMETIMES WILL OPEN WITH A POPPING NOISE AS IF THE DOOR ISN'T LATCHING PROPERLY SOMETIMES. WHILE TESTING, THE DRIVER SIDE SLIDING DOOR GOT TO WHERE IT WOULD NOT OPEN OR CLOSE USING THE OVERHEAD BUTTON, THE DOOR POST BUTTON, OR THE REMOTE DOOR BUTTON. WHILE TRYING TO CLOSE THE DOOR MANUALLY IT WOULD ROLL FOR A SHORT DISTANCE AND STOP. AFTER SITTING A FEW SECONDS I CAN CLOSE IT A LITTLE MORE BUT THEN THE SAME THING WOULD HAPPEN. IT TOOK SEVERAL ATTEMPTS TO GET THE DOOR TO CLOSE. THE PASSENGER SIDE DOOR OPENS AND CLOSES NORMALLY. NO POPPING NOISE AND THE BUTTONS WORK EVEN WHEN THE BUTTONS FOR THE DRIVER SIDE SLIDING DOOR DO NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045188November 10, 2017
ELECTRONIC STABILITY CONTROL (ESC)
TWO INSTANCES IN OCT 2017 OF BRAKES ACTIVATING WITHOUT DRIVER ACTION. BRAKING ACCOMPANIED BY BEEPING - POSSIBLY ELECTRONIC STABILITY CONTROL (ESC) ACTIVATION SIGNAL. BRAKING REDUCED SPEED APPROXIMATELY 10-15MPH. BOTH INSTANCES OCCURRED ON THE SAME ROAD, A CURVY 45MPH LIMIT ASPHALT 2-LANE. CONDITIONS DRY, ~50 DEG F. BRAKING OCCURRED ON A STRAIGHT SECTION AND DID NOT PULL THE CAR TO ONE SIDE. DO NOT BELIEVE ANTI-LOCK ENGAGED. VAN HAS 137K MILES.TOYOTA SERVICE (11/9/17) : "NO PROBLEMS FOUND NO CODES STORED NO VEHICLE EVENT LOG (VEHICLE DOES NOT HAVE THAT CAPABILITY) MORE OBVIOUS AND LIKELY CAUSE COULD HAVE BEEN THE FACT THAT THE FRONT TIRES WERE AT 20 PSI AND THE REAR AT 35 PSI, THE DISPARITY IN WHEEL SPEED SIGNALS COULD HAVE TRIGGERED A FALSE EVENT." VERBAL REPORT CONFIRMED "NO PROBLEMS FOUND" INCLUDING STEERING RACK BUSHINGS, STEERING ANGLE SENSOR, AND WHEEL SPEED SENSORS. THE SERVICE REPRESENTATIVE, WITH 6 YEARS EXPERIENCE AS A MECHANIC, SAID HE HAD ENCOUNTERED THIS PROBLEM BEFORE BUT IT WAS RARE. HE ALSO STATED THAT AN APPARENT DIFFERENCE OF ONLY 1MPH IN WHEEL SPEED COULD BE ENOUGH TO CAUSE INADVERTENT ESC ACTIVATION. HOWEVER, HE WAS UNSURE WHY THE PROBLEM, IF IT WAS CAUSED BY THE FORE/AFT INFLATION DIFFERENCE, WAS SO INTERMITTENT. THE DEALER WAIVED THE $98 DIAGNOSTIC FEE. A DRIVE ON THE SAME ROAD ON 11/10/17 DID NOT PRODUCE THE UNEXPECTED BRAKING, BUT IT IS UNCLEAR WHETHER THIS MEANS THE EQUAL TIRE INFLATION FIXED THE PROBLEM AS, AS STATED, THE PROBLEM WAS INTERMITTENT. SYSTEMS DESIGNED TO IMPROVE SAFETY SHOULD FAIL IN WAYS THAT DO NOT COMPROMISE DRIVER CONTROL AND OWNERS SHOULD BE MADE AWARE OF CRITICAL MAINTENANCE PROCEDURES TO AVOID SUCH FAILURES. FAILURE OF ACTIVE SAFETY SYSTEMS SUCH AS ESC, RISKS DELAYING ACCEPTANCE OF INCREASING LEVELS OF DRIVER ASSISTANCE INCLUDING FULL AUTONOMOUS CONTROL, AN ADVANCE THAT PROMISES DRAMATIC REDUCTION IN ROAD MORTALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045221November 10, 2017
TIRES
HAD FIRESTONE AUTO CARE INSTALL 4 BRAND NEW TIRES ON VEHICLE AT 9AM ON 11/3/17. THAT AFTERNOON WHILE TRAVELING ON INTERSTATE LEFT FRONT TIRE BLEW OUT. TOOK VEHICLE TO FIRESTONE NO INDICATION THAT VEHICLE HAD HIT SOMETHING AND NO PUNCTURES IN TIRE. FIRESTONE REPLACED THE TIRE. ON 11/717 WHILE TRAVELING ON LOCAL ROAD THE LEFT REAR TIRE SUDDENLY LOST ALL AIR AND WENT FLAT. ONCE AGAIN NO INDICATION THAT THE VEHICLE HIT ANYTHING AND NO PUNCTURES IN TIRE. I DEMANDED A FULL REFUND FROM FIRESTONE WHICH THEY AGREED TO PROVIDE. I TOOK THE VEHICLE ELSEWHERE AND HAD TIRES REPLACED WITH A DIFFERENT BRAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044999November 9, 2017
UNKNOWN OR OTHER
VEHICLE WAS TAKEN IN FOR NORMAL SERVICE AND WAS TOLD THAT THE TIRES WERE NEEDING TO BE REPLACED AT 20997 MILES. TIRES WERE ROTATED PROPERLY AND VEHICLE WAS NOT DRIVEN OUTSIDE OF NORMAL CONDITIONS. BRIDGSTONE TURANZA EL400 RUN FLAT TIRES ARE ORIGINAL TIRES. WINTER TIRES WERE INSTALLED AT ROUGHLY 6000 MILES AND DRIVEN DURING THE 2016 SEASON WINTER UNTIL 11000 MILES. INSIDE OF BRIDGESTONE TIRES ARE ALMOST TO CORD. TOYOTA SAYS THAT IT THE TIRE MANUFACTURES ISSUE, AND IT COULD BE AN ALIGNMENT ISSUE YET THE WINTER TIRES SHOW NO ISSUE OF WEARING OUT OF NORMAL WEAR. THEY STATE THAT IT IS OUR PROBLEM, WE NEED NEW TIRES. HAVE READ A LOT THAT OTHERS ARE SEEING THIS SAME WEAR ISSUE AND EVEN CALLED ANOTHER GARAGE AND WAS TOLD THAT THIS A MAJOR ISSUE WITH THESE TIRES CONCERNING THE PREMATURE WEAR ON OEE TIRES ON THIS VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021973November 8, 2017
STRUCTURE:BODY:DOOR
2015 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE DOOR OPENS/MALFUNCTION WHILE DRIVING. *LD UPDATED 11/8/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044708November 8, 2017
AIR BAGS
TAKATA RECALL I WENT TO THE TOYOT DEALER IN CERRITOS CA (AUTO NATION) YESTERDAY, THEY SAID MY CAR HAS NO AIRBAG RECALL PROBLEM IN THEIR SYSTEM HOWEVER I FOUND MY SIENNA HAS THE AIRBAG PROBLEM ON WEBSITE: HTTPS://WWW.AUTOAIRBAGSETTLEMENT.COM/EN/CHECKVIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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