Toyota Sienna Complaints

9,048 consumer complaints on file.

#11145243November 4, 2018
STRUCTURE:BODY
THE DRIVER SIDE SLIDE DOOR AFTER I OPENED IT , THE CABLE THAT CONTROLS THE OPEN AND SHUT BROKE. THE VAN WAS NOT RUNNING OR MOVING I HAD JUST OPENED THE DOOR THEN HEARD IT SNAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145101November 3, 2018
STEERING
STEERING COMPONENT KEEPS GETTING LOOSE. I HAVE HAD TO REPLACE TWICE IN 2 YEARS. I AM AFRAID THAT THIS, IF NOT CORRECTED, CAN LEAD TO ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145113November 3, 2018
ELECTRONIC STABILITY CONTROL (ESC)
VSC KEEPS ENGAGING / WITH LIGHTS AND ALARMS, THE CAR LOOSES POWER AND PULLS TO RIGHT. THIS OCCURS UNNECESSARILY AT DIFFERENT SPEEDS BELOW 20 MPH AND AT 65 MPH ON A FREEWAY STRAIGHT AWAY AND ON & OFF RAMPS OF THE FREEWAY. THIS IS HAPPENING WITH DRY / GOOD WEATHER OPERATION. I HAVE OWNED THIS VEHICLE FOR 1 WEEK AND HAVE HAD THIS HAPPEN AT LEAST A DOZEN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145026November 2, 2018
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. THE CONTACT TOOK THE VEHICLE TO CAPISTRANO TOYOTA (33395 CAMINO CAPISTRANO, SAN JUAN CAPISTRANO, CA 92675, (949) 276-6886) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE CONTACT STATED THAT THE SLIDING DOOR MALFUNCTIONED AND COULD BE OPENED WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE SAME DEALER MULTIPLE TIMES, BUT THE FAILURE CONTINUED. THE DEALER STATED THAT THE RECENT FAILURES WERE NOT RELATED TO THE ORIGINAL RECALL, BUT THE CONTACT DISAGREED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144726November 1, 2018
WHEELS
MY 2015 TOYOTA SIENNA XLE 8 PASSENGER TYRE WEAR LESS THAN 25 K. I CHANGED MY FACTORY INSTALLED TYRE ON 24 K , AFTER THAT I DID 2 ALIGNMENTS AND REGULAR TYRE ROTATION TILL MY ODO NOW 39 K , MY FRONT WHEELS ARE READY FOR REPLACEMENT IN ANOTHER 2-3 K MILES. FRONT WHEELS ARE WEARING UNEVEN, ITS OUTSIDE RIM IS WEARING OUT. IT IS DEFINITELY A PROBLEM WITH THE MANUFACTURER, PLEASE HELP THE CUSTOMERS. I M NOT ABLE TO CHANGE FULL SET TYRE WORTH 600 DOLLAR EVERY 20K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144289October 31, 2018
WHEELS
I'M VERY FRUSTRATED SINCE I BOUGHT MY TOYOTA SIENNA, I REALLY LIKE THIS MINIVAN BECAUSE IS VERY COMFORTABLE LIKE A FAMILY CAR, WHOEVER SINCE I BOUGHT IT AND I DID THE TEST DRIVE BEFORE I DECIDED TO BUY IT, I FELT LIKE WHEN YOU DRIVE A CAR IN AN IRREGULAR ROAD, I LET THE SELLER GUY KNOWS AND HE SAID THAT IS NORMAL CONSIDERING THAT THIS IS A LARGE MINIVAN AND THE MODEL ( SPORT MODEL) BROUGHT TIRES WITH A LOW PERFIL, SO BECAUSE HE IS THE SPECIALIST I WAS CONFORMING WITH HIS ANSWER. BUT WITH LESS THEN 5,000 MILES MY CAR STARTED TO TURNE ON THE TIRES LIGHT, WHEN I STOPPED IN A GAS STATION TO CHECK THE PRESSURE AND THE RIGHT REAR TIRE HAD NOT ENOUGH PRESSURE, I CHECKED THE REST OF THE TIRES AND I HAD TO FILL IT BUT WEREN'T TO MUCH COMPARED WITH THE RIGHT REAR. THIS SITUATION WERE HAPPENING EVERY WEEK, THE SAME SITUATION, I'M REGULARLY HAD TO STOP IN A GAS STATION TO FILL THE TIRES : (. I WENT TO THE CAR DEALER TO LET THEM KNOW MY CONCERN BECAUSE I THOUGHT MY TIRES HAD PROBLEMS, THEY CHECKED OUT AND THERE WAS NOT ANY PROBLEM JUST LOW PRESSURE. THESE SITUATIONS NEVER STOPPED, THE PAST MONTH SEPTEMBER 2018 I WENT TO THE DEALER AGAIN BECAUSE ONE DAY I WENT WITH MY HUSBAND TO DO WORKS THINGS AND MY CAR IT WAS LIKE A BLENDER, I WAS DRIVING AT 60 MPH IN A HIGHWAY AND I HAVE TO DOWN LOW MY SPEED BECAUSE IT LOOKS LIKE I WERE DRIVING IN A IRREGULAR ROAD. AGAIN TO THE DEALER AND THEY DIAGNOSED I HAVE TO REPLACE MY TIRES (WITH LESS THAT 21,000) . THIS IS NOT THE FIRST TIME I HAVE A NEW BRAND CAR BUT IT IS THE FIRST TIME I HAD TO REPLACE MY 4 TIRES WITH LESS THAN THIS TIME. I'M PRETTY SURE SOMETHING IS WRONG WITH TOYOTA, I'M FEELING AFFECTED WITH ALL THIS SITUATION. EVEN I CHANGE MY TIRES THE DASHBOARD TIRES LIGHT IS TURNED ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144417October 31, 2018
SERVICE BRAKES
TRACTION LIGHT NOTIFIED ME OF A BRAKE PROBLEM. VAN WOULD STOP AND LOCK THE BRAKES. DEALER DETERMINED THE PROBLEM WAS THE ABS BRAKE ACTUATOR. REPLACED IN JUNE OF 2015. VAN WAS BEING DRIVEN ON CITY STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144420October 31, 2018
SERVICE BRAKES
BRAKE PEDAL WOULD GO TO FLOOR AND EXPERIENCED NO BRAKING. DEALER STATED "BRAKE COMPONENTS SEIZED AND INTERNAL FAILURE IN MASTER CYLINDER"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143536October 28, 2018
UNKNOWN OR OTHER
POWER SLIDING DOOR, SLIDING DOOR CAN ONLY BE OPENED AND CLOSED MANUALLY, REALL NO: 16V-858, UNTILL NOW I HAVE NOT RECEIVED CALL FOR REMEDY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142546October 25, 2018
STRUCTURE:BODY
THE FUEL DOOR HINGE HAS BROKEN LOOSE DUE TO THE SLIDING DOOR SAFETY BUTTON (MECHANISM) THAT IS EXERTING TO MUCH PRESSURE ON THE INSIDE OF THE FUEL DOOR. THE UPPER LEFT PORTION OF THE FUEL DOOR. THIS PLUNGER EXERTS SO MUCH PRESSURE ON THE FUEL DOOR THAT IT WARPS/FLEXES THE GAS DOOR AWAY FROM THE BODY. IT TAKES AN EXTREME AMOUNT OF FORCE TO PUSH THIS SAFETY BUTTON (PLUNGER) IN. THIS PLUNGER CLEARLY WAS NOT DESIGNED PROPERLY. NOW, THE DRIVER SIDE SLIDER DOOR WILL NOT OPERATE DUE TO THE PLUNGER/MECHANISM NOT BEING FULLY DEPRESSED IN. THIS IS A SAFETY CONCERN IF SOMEONE NEEDED TO EXIT THE VEHICLE IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142762October 25, 2018
WHEELS
I AM ON MY 3RD SET OF TIRES (INCLUDING ORIGINAL) IN A 3 YEAR OLD VAN. MY SECOND SET WAS PURCHASED AT 34449 MILES ON 12/2/16. I PURCHASED 75000 TIRES, AS OF TODAY I HAVE 78850 MILES ON THE VAN, SO I USED ONLY 44401 MILES OF 75000 MILES TIRES. IN SEPTEMBER OF 2018, I NOTICED A STRANGE WOBBLING IN THE REAR PASSENGER BACK OF THE VAN. I TOOK IT TO OUR MECHANIC AT REESE'S GARAGE AND I TOLD ME MY TIRE WAS ABOUT TO BLOW AND I NEEDED NEW TIRES. HE SUGGESTED I DON'T DRIVE THE VAN, AS IT WAS "UNSAFE". TOOK IT TO ANOTHER GARAGE (BARNES SERVICE CENTER) AND WAS TOLD THE SAME THING. I WAS ALSO TOLD THIS IS A COMMON PROBLEM WITH SIENNA. I DID SOME RESEARCH AND LEARNED THAT THIS IS INDEED A PROBLEM!! I CONTACTED THE EXECUTIVE OFFICE OF TOYOTA, AND THEY INDICATED THAT OTHER FACTORS MUST BE CONSIDERED. MY ALIGNMENT WAS GOOD, MY SHOCKS/STRUTS ARE GOOD, I DON'T DRIVE A LOT, JUST TO & FROM MY KIDS SCHOOL, SPORTING EVENTS, AND I DON'T DRIVE LIKE I'M IN THE DAYTONA 500. THERE WAS EXCUSE AFTER EXCUSE. THIS IS THE SECOND TIME I HAVE BEEN TOLD THAT MY VAN IS "UNSAFE" AND ALMOST HAD 2 BLOW OUTS. I PUT MY CONCERNS ON SOCIAL MEDIA AND I LEARNED THERE ARE MANY SIENNA OWNERS COMPLAINING ABOUT TIRES WEARING TOO QUICKLY. TOYOTA NEEDS TO FIX THE PROBLEM BEFORE SOMEONE GETS HURT. I DON'T FEEL SAFE DRIVING MY CHILDREN IN THE VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142372October 24, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I HAD THE FRONT BRAKES AND ROTORS REPLACED A FEW WEEKS AGO. THIS PAST WEEKEND ALL 4 TIRES WERE REPLACED. WHEN DRIVING OFF THE DEALER AFTER THE TIRE REPLACEMENT, I NOTICED THE ABS AND VSC LIGHTS WERE ON. TURNED BACK AND TOOK THE MINIVAN BACK TO THE DEALER. NEXT DAY SERVICE MGR SAID ACCORDING TO THE MECHANIC, THE ABS ACTUATOR NEEDS TO BE REPLACED. THIS IS A $2500 PART, PLUS LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142399October 24, 2018
STEERING, SUSPENSION, UNKNOWN OR OTHER
I HAVE A 2015 TOYOTA SIENNA SE. I AM CURRENTLY AT 49092 MILES AND AM PURCHASING MY THIRD SET OF TIRES. THE TIRE WEAR ON THIS VEHICLE IS ABNORMALLY HIGH. I HAVE PURCHASED HIGH QUALITY TIRES (BRIDGESTONE 80K WARRANTY, AND MICHELIN 60K). FIRST SET OF FACTORY ISSUED TIRES WERE WORN DOWN TO 3/32-4/32 IN 24000 MILES, SECOND SET WAS USED TO 4/32 IN 25000 MILES. VEHICLE IS DRIVEN UNDER NORMAL CONDITIONS, BOTH HIGHWAY AND CITY DRIVING. THIS IS A SIGNIFICANT SAFETY ISSUE TO ME IN REGARDS TO HANDING, STEERING AND STOPPING AND IT FEEL IT MAY BE ATTRIBUTED TO THE DESIGN OF THE VEHICLE ITSELF TO INCLUDE THE SUSPENSION COMPONENTS, FRAME SETUP, AND WEIGHT OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142466October 24, 2018
AIR BAGS, UNKNOWN OR OTHER
DEVELOPED MULTIPLE CRACKS ON THE DASH AROUND THE AIRBAGS ON PASSENGER SIDE. TOYOTA IS NOT COVERING THIS UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141900October 22, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN DRIVING THE VEHICLE REGARDLESS OF SPEED OR DRIVING CONDITION THE TRACTION CONTROL SYSTEM RANDOMLY ACTIVATES (IT IS ALWAYS WHEN GOING AROUND A CURVE, BUT ROAD CONDITIONS ARE DRY, SPEED COULD BE 70 OR COULD BE 20, THERE IS NO LOSS OF CONTROL BY ME AS A DRIVER). THIS CAUSES THE CAR TO ABRUPTLY BRAKE. THE COMPUTER SYSTEM SHOWS NO ISSUES WHEN THE DEALER LOOKS AT IT. WHEN I DEACTIVATE THE TRACTION CONTROL SYSTEM USING THE BUTTON THE VAN WILL STILL BEEP LOUDLY INDICATING A LOSS OF TRACTION CONTROL. IT WILL ALSO KICK OFF THE CRUISE CONTROL, BUT DOES NOT ACTIVATE THE AUTOMATIC BRAKING FEATURE. THIS HAS BEEN HAPPENING DAILY FOR 2 MONTHS WITH MULTIPLE VISITS TO REPAIR SHOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141426October 19, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
MY SIENNA SIDE DOOR CANNOT OPEN. MY SON WOULD NOT BE ABLE TO ESCAPE THE VEHICLE IF A PROBLEM IN AN ACCIDENT. DEALER SAID THERE IS NO RECALL BUT THE DOOR CANNOT EVEN BE OPENED MANUALLY. THIS WOULD BE A $1500-2000 REPAIR WHICH AS A SINGLE MOM IS NOT AN OPTION FOR ME. I DO NOT FEEL SOMETHING AS SIGNIFICANT AS ABILITY TO ESCAPE A VEHICLE SHOULD FALL ON THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141482October 19, 2018
SERVICE BRAKES, STEERING
WHEN DRIVING AT FREEWAY SPEEDS AND VEERING TO RIGHT OR LEFT, THE VEHICLE STABILITY CONTROL (VSC) SYMBOL LIGHTS UP AND BEEPS WHILE A CLICKING SOUND CAN BE HEARD FROM THE STEERING COLUMN. WHEN THIS HAPPENS, OCCASIONALLY THE BRAKES AUTOMATICALLY GET APPLIED CAUSING A BRIEF LOSS OF CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141496October 19, 2018
TIRES, TIRES:SIDEWALL
I FILED A COMPLAINT 10/18/2018; HOWEVER, THE COMPLAINT WAS FOR 2 OF THE 4 TIRES. TODAY'S COMPLAINT IS FOR THE REMAINING 2 TIRES WHICH HAD MANUFACTURER DEFECT PER THE SHOP. PLEASE NOTE THESE ARE COOPERTIRE,CS5 NOT CS4.T THERE'S NOT AN OPTION FOR "CS5 "T SO LIKE OTHERS I'M USING THE CLOSET WHICH IS "CS4 T". MY VAN STARTING SHAKING (AT THIS POINT I HAVE TWO NEW TIRES ON 4/18 (COOPER CS5 -T) AND THE OTHER TWO TIRES ARE ALSO COOPER CS5 -T, BUT PURCHASED 1/2016, 80K MILE "WEAR OUT WARRANTY" I'VE PUT 7K ON THE TWO "NEW" TIRES & THE OTHER TWO HAVE 48K (22K LEFT). THE STEERING WHEEL SHAKES, PEOPLE SHAKE, I STOP DRIVING IT ANYWHERE THAT WILL REQUIRE ME GOING OVER 35MPH.SHAKING ISN'T EVEN THE WORD FOR IT WHEN OVER 35 MPH. I CAN'T GET ANYWHERE ON MY 35MPH FOR 1.5 WEEKS.. NOT FUN WITH 4 KIDS TO RUN TO SPORTS SCHOOL & EVENTS. I GET THE VAN IN FINALLY ON THURSDAY, 10/18/2018. I GET A CALL FROM THE SHOP TO TELL ME THERE IS A "MANUFACTURER DEFECT" ON THE TWO OLDER COOPER TIRES. THAT DEFECT WHICH IS TYPED ON MY RCPT IS "FOUND THAT THE TIRE HAD A PLY SEPARATION CAUSING THE VIBRATION." SO I LOOKED IT UP, NOT KNOWING EXACTLY THE JARGON USED "TIRE SEPARATION IS ONE OF THE MOST DANGEROUS THINGS THAT CAN HAPPEN TO A TIRE, AND CAN PUT THE DRIVER OF THE VEHICLE AND EVERYONE ELSE AROUND AT RISK. A SEPARATION CAN LEAD TO A TIRE BLOWOUT, WHICH IN TURN CAN LEAD TO ONE OF THESE EVEN MORE SERIOUS ACCIDENTS. HEAD-ON COLLISIONS. ROLLOVER ACCIDENTS. ROAD RUN-OFFS. SIDE IMPACT INCIDENTS. AND, MORE. OFTEN TIMES, THE INJURIES SUSTAINED FROM THESE ACCIDENTS ARE SEVERE, IF NOT DEADLY." I'M A METICULOUS RECORD KEEPER AND DO REGULAR MAINTENANCE ON MY VEHICLES. THE TIRES WENT ON 1/2016. ROTATED 1/11/2017, 5/17/2017, 3/2018, 4/2018,10/2018. OUT COME SAME AS LAST. 2 NEW TIRES I PAY FOR, NO OPTIONS, SO SAME BRAND ON AGAIN. IN 2016 I SPENT $675 ON 4 NEW TIRES, THEY SHOULD HAVE 22K LEFT OF WEAR. INSTEAD IN TOTAL I'VE PAID $106 TO HAVE THE BRAND TIRE ON IT.TOYOTA SAID ALL 4 TIRES WERE A PROBLEM 2/2018, DENIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141525October 19, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
KNOCK SENSOR AND VSC ARE MALEFUNCTIONING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141214October 18, 2018
STRUCTURE:BODY
ELECTRICAL DRIVER SIDE DOOR CABLE GOT SNAPPED. LOOKS LIKE OTHER TOYOTA SIENNA OWNER FACE SAME ISSUE. COMPANY KNOWS THE ISSUE AND ENHANCEMENT WARRANTY 10 YEARS FROM THE DATE-OF-FIRST-USE OR 150,000 MILES (WHICHEVER OCCURS FIRST). CURRENTLY MY CAR IS 10 YEARS AND 5 MONTHS AND LESS THAN 95000 MILES. THEY DECLINE. IF PARTS ARE FAULTY THAN COMPANY SHOULD ABLE TO REPAIR REGARDLESS OF YEAR OR MILEAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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