Toyota Sienna Complaints (2003)

105 consumer complaints on file.

#10094520September 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
WHILE IN PARK VEHICLE SHIFTED OUT OF PARK INTO REVERSE. CONSUMER MANAGED TO TURN OFF THE VEHICLE FROM THE PASSENGER'S SIDE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK....VEHICLE WA SIN PARK AND NOT RUNNING. CONSUMER WENT TO TURN OFF MOTOR FROM THE PASSENGER'S SIDE AND VEHICLE WENT INTO REVERSE, AS CONSUMER BACKED OUT AFTER CHECKING THE GEAR SHIFT TO BE SURE IT WAS SRILL IN PARK POSITION. THE FRONT DOORKNOCKED CONSUMER DOWN WHEN HE TRIED TO GET OUT OF THE VEHICLE. WHILE LYING ON THE GROUND THE FRONT WHEEL ON THE RIGHT LEFT SIDE OF CONSUMER. HE SUSTAINED SEVERAL BROKEN RIBS, ROAD RASH TO RIGHT LEG, BURNS ON ARMS, SIDE AND LEG. WAS HOSPITALIZED AND HAD PHYSICAL THERAPY. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10080407July 6, 2004
TIRES
SO FAR THERE IS NO FAILURE OF MY DUNLOP SP-40 TIRES OTHER THAN POOR TREAD WEAR. AT 17,000 MILES I WAS TOLD I NEEDED NEW TIRES. THE DUNLOP TIRES ARE SUPPOSED TO HAVE A 60,000 MILE LIFE. TOYOTA IS NOT ANY HELP AS OF THIS DATE. I ALSO E-MAILED DUNLOP MY COMPLAINTS AND GOT NO RESPONSE FROM THEM. I WAS TOLD THEY WERE JUST CHEAP TIRES. I KNOW FOR A FACT THAT MY TIRES HAVE BEEN ROTATED AT LEAST TWICE AND POSSIBLY A THIRD TIME. I REALLY DON'T FEEL THAT THE WEAR IS FROM POOR MAINTENANCE. I AM A STAY AT HOME MOTHER WHO DRIVES VERY LITTLE. IF SOMEONE WILL CHECK INTO THIS, I BELIEVE THERE HAVE BEEN NUMEROUS COMPLAINTS BOTH TO TOYOTA AND DUNLOP REGARDING THE WEAR OF THESE TIRES ON THE SIENNA MINIVANS!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079651June 22, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE APPLYING THE BRAKES PEDAL WENT TO THE FLOOR. A LOUD SQUEAKING NOISE WAS HEARD COMING FROM THE FRONT. VEHICLE SHOOK UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BOTH FRONT BRAKE PADS AND ROTORS NEEDED TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062829May 20, 2004
SERVICE BRAKES, HYDRAULIC
WHEN BRAKING VEHICLE ROLLED FORWARD. DRIVER DEPRESSED THE BRAKE PEDAL AND THE BRAKES SQUEAKED. IT FELT LIKE VEHICLE CONTINUED TO ACCELERATE. *AK THE CONSUMER STATED THAT THE VEHICLE CREPT FORWARD WHILE STOPPED AT AN INTERSECTION WITH THE BRAKE APPLIED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063443March 17, 2004
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
WHILE DRIVING, VEHICLE PULLED TO THE LEFT. *LA THE PULLING INCREASED AS THE CONSUMER DROVE FASTER. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS WITH NO RESULTS. A FACTORY REPRESENTATIVE LOOKED AT THE VEHICLE AND STATED THE VEHICLE WAS NORMAL. A MECHANIC AT THE TOYOTA DEALERSHIP TOLD THE CONSUMER IN HIS OPINION, THE VEHICLE NEEDED A STEERING GEAR BOX. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061800March 3, 2004
POWER TRAIN:AXLE ASSEMBLY
CONSUMER WAS INFORMED THAT THE LOUD/SQUEAKING GRINDING NOISE IN THE REAR AXLE WAS NORMAL AND THAT IT'S A HARMONIC DISTORTION ON THE REAR AXLE. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059252February 18, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER STATED WHILE TRAVELING 15-30 MPH DEPRESSED BRAKES AND PEDAL TRAVELED TO FLOORBOARD, CAUSING EXTENDED STOPPING DISTANCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051315December 30, 2003
THE NEW MODEL YEAR 03 AND 04 TOYOTA CAMRY SEDANS, SIENNA MINI VANS HAVE POORLY DESIGNED AND OR MIS ADJUSTED HEADLIGHTS CAUSING BLINDING GLARE TO ON COMING DRIVERS OR DRIVERS IN FRONT OF THESE VEHICLES. THE EXCESSIVELY GLARING LIGHT CAUSED EYE PAIN TO OTHER DRIVERS AND TEMPORARY BLINDNESS. THIS IS A SERIOUS SAFETY PROBLEM THAT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10049702December 13, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
BRAKES SQUEAK WHEN APPLIED AT LOW SPEED. DEALER FIXED IT THREE TIMES, BUT IT IS BACK AGAIN. THE VAN WAS PURCHASED NEW AND IS STILL UNDER 3 YEAR/36,000 MILES WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049946December 3, 2003
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
PROBLEMS WITH VEHICLE LOSING POWER STEERING FLUID.*MR CONSUMER FILLED THE VEHICLE WITH POWER STEERING FLUID WHEN RETURNING HOME. ONCE HOME HE RETURNED THE INCIDENT TO THE DEALERSHIP. THEY ORDER HE TO BRING IN THE VEHICLE FOR A CHECK UP. WHILE AT THE DEALERSHIP, THE VEHICLE CAUGHT FIRE IN THE PARKING LOT. CONSUMER NOTED THERE WERE NO WARNING LIGHTS PRIOR TO THE FAILURE. ONLY THE STEERING WHEEL WAS HARD TO TURN DUE TO LOW POWER STEERING FLUID. *PH
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10045374November 3, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
NUMEROUS TIMES, THE BUTTON ON THE DRIVERS SIDE SLIDING DOOR HAS GOTTEN STUCK IN THE "IN" POSITION. IT WILL NOT COME BACK OUT, AND CAUSES THE DOOR NOT TO LATCH. THE DOOR LITERALLY DOES NOT CLOSE. THIS IS VERY DANGEROUS SINCE I DRIVE MY GRANDCHILDREN IN THE VEHICLE OFTEN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041928September 29, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS
WHEN APPLYING THE BRAKES AT ANY SPEED THEY SQUEALED. VEHICLE WAS TAKEN TO DEALER TO GET THE PROBLEM REPAIRED, BUT AFTER THE REPAIRS THE SQUEALING DIMINISHED BUT PERSISTED. THE MANUFACTURER WAS INFORMED OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038689September 11, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DOOR LATCH BUTTONS ON THE SLIDING DOORS(WHERE MY CHILDREN SIT) HAVE GOTTEN STUCK. I THINK THE PROBLEM IS RELATED TO HEAT (DAYS WHERE THE CAR SITS IN THE SUN WITH TEMPS OF 95+). WHEN THE BUTTON IS STUCK THE DOOR EITHER ( MAY NOT LATCH OR MAY NOT OPEN). IF ANYTHING HAPPENED TO MY CHILDREN BECAUSE OF THIS KNOWN AND DOCUMENTED DOOR LATCH FAILURE, I HOLD TOYOTA RESPONSIBLE. *ON 30AUG03 OUR FAMILY WAS GOING TO OUR POOL (IT WAS A HOT DAY). WE ALL GOT IN THE VAN. MY DAUGHTER CLOSED THE SIDING DOOR. UH-OH THE BUTTON IS STUCK , THE DOOR WONT CLOSE AND LATCH. OUR TRIP IN THIS VAN IS OVER. I STAYED WITH THE VAN, CALLED OUR TOYOTA DEALER AND SCHEDULED A TIME TO REPAIR THE DOOR. TOYOTA COULD NOT RECREATE THE STICKING BUTTON AND WILL NOT FIX OR REPLACE. THIS WAS THE THIRD TIME THE BUTTON STUCK.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10038708September 11, 2003
STEERING:LINKAGES:TIE ROD ASSEMBLY, TIRES
THIS IS FOR A NEW TOYOTA SIENNA VAN. THE STEERING HAS ALWAYS HAD A SHAKE IN IT FROM DAY ONE. DEALER CHECKED TIRES FOR FLAT SPOTS. FOUND ONE BAD TIRE AND REPLACED. SHAKE STILL THERE.TOOK THE VAN TO ANOTHER TIRE STORE TO HAVE BALACES ON TIRES CHECKED AND THEY WERE NOT BALANCED PROPERLY. HAD TIRES RE-BALANCED AGAIN. SHAKE STILL THERE. DEALER THEN CHECKED STEERING COMPONANTS AND FOUND NOTHING WRONG. DEALER THEN ROTATED AND RE-BALANCED TIRES AND STATED THAT THE SHAKE MAY WORK ITS WAY OUT WITH SOME ADDITIONAL MILEAGE PUT ON THE TIRES AFTER THE ROTATION. WAS ADVISED TO GO AHEAD AND TAKE VAN ON VACATION AND SEE HOW IT GOES. AFTER VACATION MILEAGE OF 1600 MILES,SHAKE STILL THERE. DEALER RE-INSPECTS AND FINDS AN INNER TIE-ROD DEFECTIVE(LEFT SIDE). TOYOTA SENDS A WHOLE NEW RACK AND PINNION STERRING SYSTEM TO BE REPLACED. DEALER COMPLETES WORK BUT SAYS THEY DIDN'T REPLACE RIGHT SIDE OUTER TIE-ROD BECAUSE THE DEFECTIVE TIE-ROD WAS ON THE LEFT SIDE. NEXT DAY THE SHAKE STILL THERE. BACK TO DEALER FOR MECHANIC TO TEST DRIVE. HE STATES THERE IS A DEFINATE SHAKE IN THE STEERING BUT DOESN'T KNOW WHY. SO THEY HAVE MY VAN AGAIN TODAY FOR THE FOURTH TIME TO TRY AND FIGURE IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033381August 24, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
AUGUST 24, 2003 SUBJECT: SULFUR ODOR FROM EXHAUST ENTERS PASSENGER CABIN COMPARTMENT (THIS IS WHAT THE DEALER SAYS THE PROBLEM IS).I HAVE A MODEL 2003 TOYOTA SIENNA THAT HAS A BURNING/SEWAGE SMELL, WHICH THE DEALER CALLS A ROTTEN EGG SMELL, ENTERING THE INSIDE OF THE CAR. THIS USUALLY HAPPENS WHEN ACCELERATING WITH THE AIR ON OR OFF. MY DASHBOARD AIR SWITCH IS ALWAYS SET TO RE-CIRCULATE INTERIOR AIR (NOT TO BRING FRESH AIR FROM THE OUTSIDE IN). THE SMELL GETS SO BAD THAT I MUST OPEN THE WINDOWS TO AIR OUT THE STINK. IT HAPPENS NO MATTER WHAT OCTANE OF GAS I USE. IT MAY HAPPEN OR NOT HAPPEN AT ANY GIVEN TIME. I FREQUENT GAS STATIONS NEAR ME THAT ARE NO OLDER THAN TWO YEAR OLD. WHEN I BROUGHT IN THE VAN TO A FACTORY TOYOTA SERVICE DEALER AND AFTER THEY CHECKED IT OUT, THEY TOLD ME THAT THIS PROBLEM IS NORMAL WITH ALL TOYOTAS ESPECIALLY SIENNAS & SEQUOIAS. THEY HANDED ME A TECHNICAL SERVICE BULLETIN (TSB) ENTITLED " SULFUR ODOR FROM EXHAUST" ALL MODELS, DOCUMENT NUMBER EG003-03. I HAVE NOT BEEN ABLE TO FIND TSB THIS ON YOUR SITE OR ANY OTHER INTERNET SITE. THIS MAY BE NORMAL TO SMELL AT THE END OF THE EXHAUST TAILPIPE, BUT SHOULD THE SMELL OF SULFUR BE GETTING INTO THE PASSENGER CABIN AREA WITH THE DOORS & WINDOWS CLOSED AND THE AIR ON RE-CIRCULATE? SHOULD IT BE SO STRONG THAT IT FORCES THE OCCUPANTS TO OPEN THE WINDOWS TO GET FRESH AIR IN THE CAR? WHY IS SULFUR ODOR THAT IS A COMPONENT OF GAS EXHAUST ENTERING THE CAR? HOW SAFE IS THIS FOR US, KIDS, AND INFANTS? SHOULD NOT MY VENTS AND WINDOWS BEING CLOSED, PREVENT THIS SMELL FROM ENTERING THE PASSENGER AREA? THE DEALER SAYS NO, BUT MY CLOSED VENTS KEEP OUT OTHER CARS' EXHAUST, EVEN IF THEY ARE BURNING OIL AND MAKING WHITE CLOUDS OF EXHAUST IN FRONT OF US WHEN WE ARE DRIVING BEHIND THEM. PLEASE RESPOND. WE HOPE YOU CAN HELP US. THANK YOU, FRANK AUTORE & FAMILY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026612June 26, 2003
STEERING, SUSPENSION
VEHICLE PULLED TO THE LEFT WHILE DRIVING. *MR THE STEERING WHEEL NEEDED TO BE ADJUSTED, BOTH LOCK NUT(S) WERE LOOSE AND THE TIE ROD(S) WERE EQUALLY ADJUSTED 1/8 OF A TURN TO COMPENSATE FOR THE STEERING WHEEL, A FOUR WHEEL ALIGNMENT WAS PERFORMED, THE TOE IN AND CAMBER WAS ADJUSTED, AND ALL FOUR TIRES WERE MOUNTED AND BALANCED. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024063June 16, 2003
AIR BAGS
NO PARTS AVAILABLE. RECALL ON AIR BAG LIGHT. RECALL NUMBER UNKNOWN. DUTCH MILLER 304-529-2301. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022876June 11, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN BRAKING OR ACCELERATING THERE WAS A LOUD GRINDING NOISE, TOOK VEHICLE TO DEALER, DEALER SAID THAT ROTORS AND BRAKES NEEDED REPLACING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022772June 10, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHEN APPLYING BRAKES VEHICLE WILL SQUEAL AND MOAN. DEALER HAS INSPECTED VEHICLE AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022073June 3, 2003
SUSPENSION
STEERING IS MISALIGNED BECAUSE VEHICLE PULLS EXCESSIVELY TO THE RIGHT WHILE DRIVING. DEALER HAS ATTEMPTED TO CORRECT 6 TIMES SINCE PURCHASE, BUT PROBLEM STILL EXISTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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