Toyota Sienna Complaints

9,048 consumer complaints on file.

#10260990March 6, 2009
STRUCTURE
2009 TOYOTA SIENNA WITH LESS THAN 700 MILES HAD THE AUTOMATIC SLIDING DOOR BREAK. SHOULD BE COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260993March 6, 2009
LATCHES/LOCKS/LINKAGES
NO ACCIDENT PRIOR TO PROBLEM. LAST MONTH, POWER SLIDING DOOR ON DRIVER'S SIDE WOULD OCCASIONALLY NOT CLOSE WHEN TEMP BELOW 20 DEGREES. TOOK POWER OFF SLIDER AND CLOSED MANUALLY. HAPPENED ABOUT 3 TO 4 TIMES. TONIGHT - TEMP 60 DEGREES OUTSIDE - DOOR WILL NOT CLOSE WITH POWER OR MANUALLY. HAD TO DRIVE HOME WITH ONE OF MY CHILDREN SEATED BESIDE THAT DOOR - AND THE DOOR FLEW OPEN WHILE DRIVING. CANNOT GET IT TO CLOSE! I HAVE SLAMMED IT - CLOSED IT GENTLY - TRIED LOCKING THE DOOR AS SOON AS IT APPEARS CLOSED TO NO AVAIL. I HAVE NO CHOICE BUT TO DRIVE THIS VEHICLE AND FEAR FOR THE SAFETY OF MY CHILDREN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260818March 5, 2009
STEERING
STEERING SUDDENLY BEGAN TO BIND WHEN TURNING AT LOW SPEED AND INCREASING DIFFICULT TO STEER, ESPECIALLY IN COLD TEMPERATURES. DEALERSHIP FOUND RUSTING KNUCKLES ON STEERING SHAFT AND INSTALLED NEW SHAFT. VEHICLE HAD ONLY 42,000 MILES. NEVER HAD A PROBLEM LIKE THIS WITH 2 PREVIOUS TOYOTAS, ONE OF THEM ELEVEN YEARS OLD! VERY UNSAFE AND EXPENSIVE TO REPAIR. MY OPINION TOYOTA SHOULD RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260875March 5, 2009
LATCHES/LOCKS/LINKAGES
THE GAS STRUTS ON THE MANUAL LIFTGATE ON MY TOYOTA SIENNA HAVE FAILED AND THEY ARE ONLY RECALLING TO POWER STRUTS. BUT IF THEY ARE THE SAME STRUTS USED ON THE POWER AND MANUAL LIFTGATE THEN THEY NEED TO BE INCLUDED IN THE RECALL ALSO. THE LIFTGATE ITSELF IS VERY HEAVY AND HAS NEARLY SMASHED ONE OF MY CHILDREN, IT COULD HAVE CUT HER IN HALF
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10260666March 4, 2009
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM, LATCHES/LOCKS/LINKAGES, UNKNOWN OR OTHER
I BOUGHT A 2004 TOYOTA SIENNA CE IN OTTAWA, ONTARIO, CANADA, FROM A DEALER, NEW, OFF THE LOT IN AUGUST 2004. BY THE FIRST WINTER, BOTH BACK SLIDING DOORS WOULD FREEZE SHUT, ESPECIALLY THE PASSENGER SIDE, AND WOULD NOT OPEN UNTIL THE VEHICLE GOT REALLY HOT INSIDE. THE DEALER HAD NO SOLUTION, OFFERED NO SOLUTION. IN ADDITION, BY THE SECOND YEAR WE HAD THREE RADIATORS INSTALLED, AND HAD BOTH FRONT DOORS REPAIRED FOR RUSTING UNDER A GENERAL RECALL. ALSO, THE REAR FAN HAS BEEN GOING ON AND OFF, EVEN WITH THE SWITCH IN THE "OFF" POSITION. WE HAVE TAKEN THIS ISSUE TO THE DEALER MANY TIMES, BUT THEY DO NOT HAVE AN ANSWER, NOR A STRATEGY TO FIGURE OUT WHY IT DOES THIS. FINALLY, THIS VEHICLE HAS RATTLED INSIDE FROM DAY ONE AND IS UNPLEASANT TO DRIVE. I FIND THE TOYOTA DEALERS NOT INTERESTED IN YOU ONCE YOU BUY THE CAR, BUT AFTER THREE YEARS TO THE DAY THE CALLED ME WANTING TO KNOW IF I'D BUY A NEW ONE. I WILL NOT BUY ANOTHER TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260675March 4, 2009
STRUCTURE:BODY:DOOR
SLIDING DOOR STOPPED WORKING CANNOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260527March 3, 2009
STRUCTURE:BODY:DOOR
I HAVE A TOYOTA SIENNA 2005. THE POWERED SIDE DOOR ALWAYS STAYS SHUT WHEN THE OUTSIDE TEMPERATURE IS BELOW 35. WHENEVER THIS PROBLEM OCCURS, THE DOOR STAYS AJAR. THAT MEANS THAT I CAN'T OPEN NOR FULLY CLOSE IT, SO WHILE DRIVING, THE ALARM KEEPS GOING OFF AND I CAN'T LOOK THE CAR EITHER. THIS IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260442March 2, 2009
STRUCTURE:BODY
DRIVER'S SIDE DOOR WELD HAS FAILED. DOOR MAKE LOUD POPPING SOUND AND HAS NOW AFFECTED WINDOW OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260516March 2, 2009
STRUCTURE, ELECTRICAL SYSTEM
I HAVE A 2005 SIENNA THAT I PURCHASED ABOUT 3 YEARS AGO. FOR ABOUT TWO YEARS IT HAS HAD THE PROBLEM OF NOT CLOSING. AT FIRST IT WOULD ONLY CLOSE EVERY NOW AND THEN, AND NOW IT WON'T OPEN OR CLOSE AT ALL. WHEN THE WEATHER IS COLD, NEITHER OF THE SLIDING DOOR WILL OPEN UNLESS YOU CLIMB IN THE FRONT AND KICK IT OPEN. I'VE TAKEN IT INTO THE SANDY, UTAH DEALERSHIP ABOUT 5 DIFFERENT TIMES TO HAVE THEM CHECK IT OUT AND THEY SAID NOTHING WAS WRONG WITH IT. I'M ABOUT TO TAKE IT IN AGAIN BECAUSE NOW IT WON'T WORK AT ALL, SO I DID A LITTLE RESEARCH TO FIND OUT IF THERE WAS A RECALL OR IF OTHERS HAD THE SAME PROBLEM. TO MY SURPRISE THERE ARE NUMEROUS PEOPLE HAVING THE SAME PROBLEM WITH THEIR 2004-2006 SIENNA'S. WHY THEN IS THERE NO RECALL? WHY ARE PEOPLE GETTING THE RUN AROUND FROM DEALERSHIPS, POOR SERVICE AND BEING CHARGED A MINT TO REPAIR THE DOOR? WHY IS THIS PRODUCT AND SERVICE SUCH POOR QUALITY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260375March 1, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
BOTH SLIDING DOORS ON 2004 TOYOTA SIENNA LE FREQUENTLY FREEZE SHUT IN WINTER. ONE DOOR IS POWER, ONE IS MANUAL, AND BOTH FREQUENTLY FREEZE. ONLY SOLUTION SO FAR IS TO WAIT FOR VAN TO WARM UP. MAJOR SAFETY ISSUE AS IT PREVENTS EASY EXIT FOR CHILDREN IN REAR OF VAN - THEY MUST CRAWL BETWEEN THE FRONT SEATS TO EXIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260281February 28, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE
MY 2005 TOYOTA SIENNA LIFTGATE STRUTS FAILED ON 2-27-2009 WHEN THE OPEN DOOR COLLAPSED WITHOUT BEING SUPPORTED AS IT NORMALLY WOULD BY THE STRUTS. MY WIFE STILL HAD HER HANDS UNDER THE DOOR AND WAS ABLE TO CATCH IT TO PREVENT IT FROM FALLING ONTO MY SON WHO WAS UNDER THE DOOR. THIS IS A MANUALLY OPERATED DOOR, NOT A POWER OPERATED DOOR, AND THE LOCAL TOYOTA DEALER SERVICE DEPARTMENT SAYS IT IS NOT COVERED BY THE PREVIOUS RECALL FOR THIS PROBLEM. THIS SHOULD NOT HAPPEN ON A FOUR YEAR OLD CAR, AND IS STILL A SAFETY ISSUE THAT TOYOTA SHOULD REPAIR. WHY IS THIS FAILURE COVERED UNDER A RECALL FOR A POWERED DOOR BUT NOT FOR A MANUALLY OPERATED ONE? THIS DOOR CAN FREEFALL ALL THE WAY DOWN, SO IS POTENTIALLY MORE DANGEROUS THAN THE POWERED ONE DUE TO THE SPEED WITH WHICH IT CAN FALL, IN MY OPINION. AS A RESULT OF THE FAILURE TO INCLUDE ALL STRUTS IN THS RECALL, I WILL NOW BE FORCED TO CARRY A 2X4 TO PROP OPEN THE LIFTGATE WHILE WAITING FOR A NEW RECALL TO BE ISSUED BEFORE I CAN GET IT FIXED. THIS IS A DANGEROUS SITUATION THAT SHOULD HAVE BEEN RECALLED ALONG WITH THE OTHER FAULTY DOORS, AND IT APPEARS THAT SOMEONE OR SOME ORGANIZATION(S) DECIDED THAT ECONOMICS WAS MORE IMPORTANT THAT CONSUMER SAFETY. YOU NEED TO CORRECT THIS MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260323February 28, 2009
STRUCTURE
MANUAL SLIDING DOOR IS STUCK. IT OPENS A COUPLE OF INCHES, BUT SEEMS TO BE LOCKED. ALSO, THE DRIVER'S FRONT DOOR HAS A POPPING SOUND WHEN OPENING. THE POWER PASSENGER'S SIDE SLIDING DOOR GETS STUCK SOMETIMES. IT EITHER FAILS TO OPEN OR CLOSE. MY YOUNG CHILDREN HAVE OFTEN TO CLIMB THROUGH THE FRONT SEATS TO GET TO THE BACK SEATS AS OFTEN WE CANNOT OPEN THE SLIDING DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260156February 26, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
I OWN A 2004 TOYOTA SIENNA XLE. STARTING ABOUT A MONTH AGO (RIGHT WHEN IT TURNED 100K MILES) THE REAR DRIVER'S SIDE POWER DOOR STARTED GETTING STUCK CLOSED AND WOULD NOT OPEN. IT MADE A CLICKING SOUND LIKE IT WAS TRYING TO OPEN BUT IT WAS LIKE IT WOULDN'T UNLOCK (EVEN THOUGH THE ORANGE PART OF THE LEVEL STILL MOVED INSIDE TO INDICATE IT WAS UNLOCKED). AT FIRST LOCKING AND UNLOCKING THE DOOR A FEW TIMES WOULD SOLVE THE PROBLEM AND THEN IT WOULD OPEN FINE. THE PROBLEM HAS BECOME INCREASINGLY FREQUENT AND NOW THE DOOR WON'T OPEN AT ALL. I TOOK IT TO THE DEALER AND THEY COULDN'T GET IT TO OPEN AND THE TECHNICIAN SAID THAT JUST ABOUT EVERYONE WITH THIS MODEL HAS THIS PROBLEM AND QUOTED ME $1600+ DOLLARS TO FIX IT - AND THAT'S IF THE DOOR WILL OPEN AGAIN. THEY ALSO SHOWED ME HOW THE REPLACEMENT MOTOR IS A RE-ENGINEERED PART WHICH IS FURTHER INDICATIVE OF THE DEFECTIVENESS OF THE ORIGINAL. THERE ARE HUNDREDS IF NOT THOUSANDS OF INSTANCES OF THIS VERY SAME FAILURE HAPPENING TO OTHER SIENNA OWNERS OF THIS VINTAGE YET TOYOTA WON'T ISSUE A RECALL. I CALLED TOYOTA CUSTOMER SERVICE AND THEY JUST KEPT SAYING IT HAS A HUNDRED THOUSAND MILES AND TOUGH LUCK. NEVER MIND IT'S A 4 YEAR OLD CAR. THEY SAID I'D HAVE TO MEET WITH THE DISTRICT MANAGER WHO'D MADE THIS DECISION AND THAT THERE WAS NO POSSIBLE WAY TO EVER ESCALATE THIS MATTER ABOVE THAT INDIVIDUAL. I DON'T BUY THAT. THEY ALSO REFUSED TO GIVE ME THIS INDIVIDUAL'S CONTACT INFORMATION. THIS IS WHOLLY UNACCEPTABLE. . I HAVE MANY MORE CARS TO PURCHASE IN MY LIFETIME AND THEY WON'T BE TOYOTA'S IF THIS IS HOW THEY'RE GOING TO TREAT THEIR CUSTOMERS. IT SEEMS AS THOUGH THEY HAVE NO INCENTIVE TO ADDRESS THIS ISSUE AS THE $3,000 IT SOUNDS LIKE EVERYONE IS HAVING TO SPEND ON THEIR DEFECTIVE DOORS IS A MIGHTY LUCRATIVE INCOME SOURCE FOR THEM. HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259755February 24, 2009
POWER TRAIN
I HOPE YOU WILL BE ABLE TO HELP ME OUT. MY SIENNA HAS 61022 MILEAGES ON IT AND WE BABY THIS CAR TO THE 'T'. ON FEBRUARY 11, 2008, I HAD JUST STARTED THE VEHICLE AND WAS ABOUT TO CHANGE FROM 'P' TO 'D' WHEN THE GEAR SHIFT LEVER BROKE. NO FORCE WAS USED AND WE ALWAYS PULL BACK THE SHIFTER AND CHANGE GEARS WITH MINIMAL FORCE. I HAD THE VEHICLE TOWED TO THE DEALER AND THE TECHNICIAN SHOWED ME WHERE THE ALUMINUM BRACKETS BROKE IN THREE PLACES. I WAS IN SHOCK THAT THE DESIGN AND MATERIAL WAS NOT MADE ENGINEERED TO LAST. THE TECHNICIAN SAID THAT THE MATERIAL IS MADE OF ALUMINUM AND HE JUST REPLACED ONE A COUPLE OF DAYS AGO. I DID SOME RESEARCH ON THE INTERNET AND FOUND OUT THIS IS NOT A SINGLE CASE. THERE ARE A LOT OF PEOPLE WHO HAD THIS SAME PROBLEM ON THEIR SIENNA WORLDWIDE? NORMALLY, THE PART SHOULD LAST THE LIFE OF THE VEHICLE. I START TO WONDER IF THIS IS A DEFECT BECAUSE IT IS HAPPENING ON LOTS OF SIENNAS. ALSO THIS REPAIR IS EXTREMELY EXPENSIVE. IT COST ME $834.69.00 US DOLLAR. (PARTS $166.16, LABOR $655.65) PLEASE LET ME KNOW IF THIS IS COMMON AND IF TOYOTA SHOULD HAVE TAKE A FULL RESPONSIBILITY IN THIS KIND OF MATTER AND CONSIDER THIS AS A DEFECT. THANK YOU FOR YOUR ATTENTION IN THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259814February 24, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:FRAME AND MEMBERS
DRIVER SIDE PASSENGER DOOR ON THE TOYOTA SIENNA 2004 VEHICLE WITH LESS THAN 51,000 MILES MUST NOW BE REPLACED AT A COST OF $1,800. THIS IS CERTAINLY NOT NORMAL FOR A CAR THIS NEW WITH ONLY NORMAL DAILY USE IN A NON-WEATHERED ENVIRONMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259619February 23, 2009
STEERING
STEERING IS BINDING ON MY 2004 TOYOTA SIENNA. THE DEALERSHIP THAT I BROUGHT THE VEHICLE TO SAID THEY FOUND NO TSB FOR THIS VEHICLE YET THIS SIGHT SAID TWO TSB'S EXIST. THE DEALER CHARGED ME OVER $1400 AND THE STEERING PROBLEM STILL IS NOT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259670February 23, 2009
STEERING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 5 MPH, THE CONTACT NOTICED THAT THE STEERING WAS TIGHTER THAN NORMAL. A REPAIR SHOP CHECKED THE STEERING FLUID LEVEL FOR LEAKS. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE RACK AND PINION FAILED. THE DEALER REPLACED THE RACK AND PINION AT THE COST OF $1,500; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY STATED THAT THE FAILURE COULD BE DUE TO THE INTERMEDIATE SHAFT PUMP. A REPORT WAS FILED WITH THE MANUFACTURER. THE MANUFACTURER STATED THAT THERE WAS NO TSB TO EXPLAIN HOW TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 41,000 AND CURRENT MILEAGE WAS 41,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259445February 20, 2009
STRUCTURE
RIGHT SIDE SLIDING DOOR DOES NOT CLOSE AND RUBS AGAINST THE BODY OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259466February 20, 2009
STRUCTURE:BODY
CABLE TO OPERATE AUTOMATIC SLIDING DOOR SNAPPED. I'VE CLIPPED THE CABLES SO IT NOW OPERATES AS A MANUAL DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259380February 19, 2009
ELECTRICAL SYSTEM
I AM WITH A FAMILY OF FOUR HEAD TO RENO. I HAVE FOUR YEAR AND THREE YEAR OLD SON. WE STOP BY THE GAS STATION TO PICK UP SOME FOOD AND DRINK. AFTER WE OPEN THE SLIDING DOOR ON RIGHT SIDE OF THE VAN AND TRY TO CLOSE WHEN WE GET OUT. IT'S WOULDN'T CLOSE, NO MATTER WHAT WE TRY. IT'S WAS RAINING TOO. I HAVE A MINIVAN SIENNA 2006 XLE. WE KNOW WE HAVE TO CANCEL THE TRIP. I WILL NEVER FORGET THOSE MOMENT, I HAVE TO DRIVE HOME WITH AN OPEN DOOR ON THE RIGHT SIDE OF THE VAN. I HAVE TO DRIVE VERY SLOW SPEED AROUND 25 - 35MPH BECAUSE WE CAN'T CLOSE IT DOOR. IT WAS NOISY, WINDY AND WET, MY KIDS WERE CRYING AND SCARED. I AM SCARE MYSELF. I CONTACT THE CAPITAL DEALER WHEN WE GOT HOME AND OF CAUSE CANCEL THE HOTEL.. EVERYTHING. I DROVE TO THE DEALER AGAIN WITHOUT THE KIDS AND WIFE. HERE IS THE PRICES DETAIL. SLIDING MOTOR & CLUTCH $1232.92 (85620-08042) , HINGE ASSY. $125.33(68380-08031), 5 HRS LABOR, $131 FOR DIAGNOSE(FIND THE PROBLEM), TOTAL IS $2144.28. THIS IS MY THIRD TIME SHOCK. I TELL MYSELF, NEVER BUY EXPENSIVE CAR AGAIN, "STAY A WAY FROM AUTOMATIC AND MANUAL IS THE BEST CHOICES". JUST WANT TO SHARE THIS STORY TO EVERYONE. HOPE THIS HELP TO SOME PEOPLE AND SORRY FOR MY ENGLISH NOT THAT GOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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