Toyota Sienna Complaints

9,048 consumer complaints on file.

#10429081October 7, 2011
STRUCTURE:BODY:DOOR
MY POWER SLIDING DOOR IS STUCK CLOSED. THIS HAPPENED AFTER IT OPENED PROPERLY USING THE POWER BUTTON, BUT WHEN I CLOSED IT, IT STOPPED HALFWAY. AFTER SEVERAL ATTEMPTS USING THE POWER BUTTONS TO CLOSE IT, AS WELL AS TURNING OFF THE POWER DOOR FEATURE, IT STILL WOULDN'T CLOSE. SINCE I WAS OUT WITH MY 2 CHILDREN, I FORCED IT CLOSED WITH THE HELP OF SOMEONE ELSE. NOW IT WON'T OPEN, MANUALLY OR POWERED, AND I AM AFRAID OF DOING MORE DAMAGE TO THE VEHICLE BY TRYING TO FORCE IT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429136October 7, 2011
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE SLIDING DOOR HAS A MIDDLE HINGE THAT NOW SAGS AND PREVENTS THE DOOR FROM CLOSING OR OPENING PROPERLY. OFTEN, THE PASSENGER SIDE IS THE SAFEST SIDE TO EXIT THE VAN, AND WITHOUT THIS DOOR OPENING OR CLOSING PROPERLY, THE MORE DANGEROUS DRIVER'S SIDE DOOR MUST BE USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429151October 7, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY
THE PASSENGER SIDE DOOR (AUTOMATIC) DOES NOT CLOSE. IT WILL ATTEMPT TO CLOSE ITSELF BUT WILL STOP JUST BEFORE CLOSING. THE DOOR WILL PAUSE FOR 1-2 SECONDS AND THEN RE-OPEN AND STAY IN THE OPEN POSITION. MULTIPLE ATTEMPTS HAVE THE SAME EFFECT. DISCONNECTING THE BATTERY DOES NOT RESOLVE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428764October 5, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
POWER SLIDING DOOR OF TOYOTA SIENNA LE 2004 FAILS TO OPEN. HAPPENED WHEN CAR BATTERY RAN OUT OF POWER. AFTER BATTERY WAS CHARGED BY AN AAA MECHANIC WITH JUMPER CABLES, POWER DOOR COULD OPEN AND CLOSE AGAIN. AFTER DRIVING THE VAN FOR A FEW MILES, POWER DOOR STARTED OPENING AND CLOSING BY ITSELF. VERY, VERY DANGEROUS AS VAN WAS BEING DRIVEN ON A BUSY HIGHWAY. AFTER I PULLED UP ON THE SIDE ROAD, POWER DOOR KEPT OPENING AND CLOSING, BUT NOT GETTING SUCCESSFULLY CLOSED BY ITSELF. I HELPED THE DOOR CLOSE SUCCESSFULLY BY PUSHING IT FULLY TO CLOSED POSITION. DOOR IS STUCK IN CLOSED POSITION SINCE. ELECTRONIC CONTROLS AND MANUAL KNOBS DON'T MANAGE TO OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428781October 5, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE REAR SLIDING DOORS FAILED. THE PASSENGER DOOR MADE A LOUD NOISE AND WOULD NOT LOCK MANUALLY OR AUTOMATICALLY AND THE DRIVER SIDE REAR DOOR CABLE FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO PERFORM A DIAGNOSTIC BECAUSE THE DOORS HAD TO BE REMOVED IN ORDER TO LOCATE THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428870October 5, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
THE TOYOTA SIENNA 2006 AUTOMATED SLIDING SIDE DOOR BEGAN TO STICK AND CLOSE MORE SLOWLY ABOUT A MONTH BEFORE IT BECAME PERMANENTLY STUCK. ONCE IT BECAME STUCK, THE DOOR WOULD NOT CLOSE, REQUIRING ME TO DRIVE WITH A HALF-OPEN DOOR TO THE DEALERSHIP OR HAVE THE CAR TOWED. WHEN I TOOK IT TO THE TOYOTA DEALERSHIP THEY INFORMED ME I COULD PAY $1600 TO REPLACE THE DOOR MOTOR AND FIX THE CABLE. TOYOTA DID NOT INFORM ME THAT WE COULD CUT THE CABLE AS A WAY TO MAKE THE DOOR AT LEAST FUNCTION. I REQUESTED THEY CUT THE CABLE, PERMANENTLY CONVERTING THE SLIDING SIDE DOOR TO A MANUALLY OPERATED SLIDING DOOR. THERE SHOULD BE A RECALL ON THIS DOOR MALFUNCTION, WHICH PLACES CHILDREN SITTING IN THE BACK AREA OF THE SIENNA AT RISK WHEN THE SLIDING DOOR UNEXPECTEDLY FAILS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428880October 5, 2011
STRUCTURE:BODY:DOOR
DRIVER SIDE SIDE PASSENGER DOOR FAILED TO CLOSE. NO REASON EVIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428410October 4, 2011
ELECTRICAL SYSTEM
THE RUBBERIZED SURFACE OF THE REAR DOOR LATCH HAS DISSOLVED INTO GOO. I ASSUME THAT HEAT FROM AN ELECTRICAL SHORT MELTED THE RUBBER. THUS, TWO PROBLEMS: 1) THIS MAY BE A SIGN OF A SERIOUS ELECTRICAL PROBLEM THAT WILL MANIFEST ITSELF AGAIN BUT WITH RESPECT TO A CRITICAL COMPONENT; AND 2) EACH TIME THE LATCH IS USED, SOME OF THE BLACK GOO COMES OFF ON MY HAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428677October 4, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DECELERATING TO 10 MPH, THE VEHICLE WOULD STALL BEFORE ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND DEALER STATED THEY COULD NOT FIND A PROBLEM WITHIN THE VEHICLE. THE CONTACT THEN TOOK THE VEHICLE TO A LOCAL MECHANIC AND THE MECHANIC ACKNOWLEDGED THE FAILURE BUT COULD NOT IDENTIFY THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428336October 3, 2011
VISIBILITY
I WAS OUT IN THE FRONT PORCH NEAR MY GARAGE AROUND 7:30PM AND MY SIENNA WAS PARKED INSIDE THE GARAGE. SUDDENLY A LOUD NOISE LIKE AN EXPLOSION OF SORT OCCURRED THAT SCARED ME PRETTY BAD THAT PROMPTED ME TO LOOK INSIDE THE GARAGE AND I WAS SHOCKED TO SEE TWO LARGE HOLES SIMULTANEOUSLY ON EITHER SIDE (LEFT AND RIGHT) OF THE REAR WINDSHIELD AND THE GLASS WAS SLOWLY CAVING OUT AND THEN SHATTERED COMPLETELY IN (NOT SPIDER-WEB LIKE) SLOWLY FALLING AWAY INTO THE TRUNK. AFTER COMING BACK TO MY SENSES FROM THE INITIAL SHOCK, I CALLED MY INSURANCE COMPANY TO SEE IF THEY HAD HEARD OF SUCH FREAK INCIDENTS TO WHICH THEY SAID 'YES'. THEY DID MENTION TO GO TO THE DEALER AND SINCE IT IS STILL BRAND NEW (LESS THAN 9 MONTHS OLD), THE GLASS WILL BE REPLACED UNDER MANUFACTURER WARRANTY. I WENT TO[XXX] IN ARLINGTON, TX FROM WHOM I HAD PURCHASED THE VAN ALONG WITH THEIR DEALER WARRANTY ON TOP OF THE MANUFACTURER WARRANTY AND AFTER THEIR SERVICE MANAGER LOOKED AT THE NON-EXISTENT WINDSHIELD WITH SOME OF THE GLASS STILL HANGING ON TO THE EDGES, HE SAID HE CANNOT MAKE A JUDGMENT AS TO WHETHER IT WAS A MANUFACTURER'S DEFECT OR VANDALISM SINCE THERE IS NO WAY TO KNOW AS THE GLASS IS NOT IN THE WINDSHIELD ANYMORE (??!!!). I TOLD THEM THAT IF THE GLASS SHATTERS, IT WILL NOT BE INTACT AND YET THEY WOULD NOT BUY MY ARGUMENT. I CALLED TOYOTA CORPORATE AND THEY SAID UNLESS THE DEALER MAKES THE JUDGMENT, THEY CANNOT PROCEED WITH REPLACEMENT OF THE WINDSHIELD. I SINCERELY URGE THE NHTSA TO INQUIRE THIS INCIDENT SINCE IF IT HAD OCCURRED WHILE DRIVING, THERE WOULD HAVE BEEN A SERIOUS RISK OF DEATH OR INJURY CAUSED DUE TO THE SUDDEN SHOCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428397October 3, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
6/13/2011 I BROUGHT MY 2004 TOYOTA SIENNA TO THE CEDAR RAPIDS TOYOTA TO CHECK THE ELECTRICAL RIGHT SLIDING DOOR AS IT WAS HARD TO OPEN USING THE ELECTRICAL SYSTEM AND MANUALLY. TOYOTA APPLIED WHITE GREASE AND THE DOOR WAS LESS HARD TO OPEN. NO ELECTRICAL CHECK WAS PERFORMED. 7/9/2011 THAT SAME DOOR WOULD NOT OPEN ELECTRICALLY AND, WHILE OPENING IT MANUALLY, THE DOOR MADE A STRANGE NOISE; THEN, THE REAR QUARTER GLASS OF THE WING WINDOW SHATTERED. THE ELECTRICAL SLIDING DOOR STAYED STUCK IN A SEMI-OPEN POSITION. BEING LATE SATURDAY, IT COULD NOT BE REPAIRED AND HAD TO DRIVE HOME WITH THAT DOOR OPEN, SHATTERED GLASS ALL OVER THE FLOOR AND SEATS AND THE DEAFENING BEEPING AUTOMATIC SOUND/SIGNAL THAT INDICATING A DOOR IS OPEN. 7/11/2011 THE CAR IS TAKEN TO TOYOTA OF FORT WORTH. A SUPERVISOR WAS CALLED IN AND, DESPITE NO INVESTIGATION WHATSOEVER, THE CONCLUSION WAS THAT NOTHING COULD BE DONE AND THAT I SHOULD BRING THE CAR TO A BODY SHOP BECAUSE IT DIDN''T LOOK LIKE A MECHANICAL/ELECTRICAL FAILURE. I TOOK THE CAR TO THE BODY SHOP (STERLING FORT WORTH.) ONCE THE DOOR WAS STRIPPED OF ITS COMPONENTS, THE BODY SHOP FOUND THAT THE DOOR''S POWER SLIDE CONTROL MOTOR WAS NOTICEABLY CHAFED WITH CABLES LINKING THE MOTOR TO THE DOOR ALL TWISTED. THE MOTOR WAS REPLACED BUT THE ISSUE RECURRED AND ALSO THE SECOND MOTOR SHOWED CHAFING AND TWISTING, NOT ALLOWING THE DOOR TO WORK. THE BODY SHOP CONCLUDED THAT THE CAUSE OF THE PROBLEM IS THE SLIDING DOOR CONTROL MODULE WHICH CONTROLS THE MOTOR. FOR SAFETY REASONS I AGREED WITH THE BODY SHOP TO DISCONNECT THE MOTOR TO ALLOW THE MANUAL USE OF THE DOOR. BOTH BODY SHOP AND TOYOTA CONCLUDE THAT THE ISSUE CANNOT BE RESOLVED BECAUSE OF A DESIGN FLAW WHICH DOES NOT ALLOW FOR THE INSTALLATION HOLES OF THE MODULE TO LINE-UP WITH THE DOOR. TOYOTA SPECIFIED IT DOES NOT HAVE A MANUAL OR A DESIGN TO SHARE WITH ANYONE TO FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428274October 3, 2011
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE POWER SLIDING DOOR ON THE PASSENGER SIDE WILL NOT OPEN (ELECTRONICALLY OR MANUALLY), AND THERE IS A BROKEN STEEL CABLE EXTENDING FROM THE BACK OF THAT DOOR TOWARD THE BACK OF THE REAR PASSENGER WINDOW. THE DEALER CAN'T EVEN OPEN IT. THIS A HUGE SAFETY ISSUE FOR US, AND WE MAY BE FORCED TO PAY >$3,000 JUST TO BE ABLE TO OPEN OUR DOOR. SUPPOSE THERE WAS AN ACCIDENT AND THE CAR WAS ON THE OTHER SIDE...WE'D HAVE A VERY TOUGH TIME GETTING THE KIDS OUT. THIS SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428188October 2, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY
ELECTRIC SLIDING VAN DOOR HAS FAILED ON PASSENGER SIDE, WILL NOT OPEN OR CLOSE. MANUAL SLIDING SIDE DOOR ON DRIVER SIDE IS VERY DIFFICULT TO OPEN AND CLOSE. VERY DANGEROUS IN EVENT OF CRASH OR FIRE. DEALERSHIP ESTIMATES OVER $1000 TO FIX. THERE ARE OVER SIX HUNDRED SIMILAR COMPLAINTS AT HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0EB3FD/600 PLEASE HELP. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428023September 30, 2011
STRUCTURE:BODY:DOOR
THE POWER DOOR WILL NOT OPEN/CLOSE CAUSING SERIOUS SAFTEY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428025September 30, 2011
AIR BAGS
DASH IS CRACKING AND IT HAS BEEN PARKED IN THE GARAGE EACH NIGHT THE ENTIRE TIME SINCE WE PURCHASED IT NEW. NO CARE OR CONCERN FROM TOYOTA ABOUT THE SAFETY OF THE AIRBAGS ABILITY TO PERFORM WITH THE DASH IN THIS CONDITION. VERY DISPLEASED WITH THE LACK OF CONCERN FOR THE WELFARE OF MY FAMILY AND ALL PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428056September 30, 2011
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE SLIDING DOOR WILL NOT OPEN, EITHER USING MANUAL OR POWER ASSIST. IT WORKED GREAT UNTIL ONE DAY, IT JUST STOPPED. THE POWER ASSIST MAKES A NOISE, AND THE DOOR "TRIES" TO OPEN, BUT THE DOOR IS STUCK CLOSED. THIS IS A HUGE SAFETY ISSUE BECAUSE THE CHILDREN CANNOT EXIT ON THE SIDE OF THE SIDEWALK (THE RIGHT SIDE), AND MUST INSTEAD EXIT ON THE LEFT NEXT TO THE PASSING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427847September 29, 2011
STRUCTURE:BODY:DOOR
THE POWERED SLIDING DOOR WAS STUCK HALFWAY OPEN. I SHUT THE POWER TO THE DOOR OFF USING THE BUTTON BY THE STEERING WHEEL AND TRIED TO CLOSED THE DOOR, RESULTING IN A SMALL PIECE OF METAL SNAPPING OFF AND JUST MISSING MY EYE. THERE IS CABLE THAT THE DOOR SLIDES ON THAT IS DAMAGED AND FRAYED. THIS IS PREVENTING THE DOOR FROM OPENING AND CLOSING PROPERLY, EVEN MANUALLY. THE DEALER WANTS $1200 TO REPAIR THE DOOR, OR $150 TO REMOVE THE POWER AND USE THE DOOR MANUALLY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427856September 29, 2011
AIR BAGS
AIRBAG LIGHT WARNING LIGHT WAS FLASHING, STARTED JUST AFTER 60K MI. WENT TO DEALER TO HAVE DIAGNOSED. B0111, B0116 CODES. COMPUTER AT DEALER STATES THAT DRIVER'S SIDE WIRING SQUIB IS DEFECTIVE AND NEEDS TO BE REPLACED. SEEMS TO BE A KNOWN ISSUE BECAUSE REPAIR INSTRUCTIONS WERE AVAILABLE WITHOUT TAKING APART MY VEHICLE. WARRANTY ON THIS PART WAS EXTENDED TO 60K, BUT DEALER WILL NOT COVER REPAIR AT 61K. LOOKING INTO IT FURTHER, DEALERSHIP CHOSE NOT TO COVER BECAUSE MY VEHICLE HAD NOT BEEN SERVICED AT THAT DEALERSHIP (35 MILES FROM MY HOME AND OVER A MOUNTAIN PASS). ONLY OWNED VEHICLE FOR A YEAR. QUOTED PRICE OF $2600 TO REPAIR. IN THE MEANTIME, ENTIRE AIRBAG SYSTEM ON VEHICLE IS DISABLED. PART IS BACK-ORDERED, DEALER DID NOT HAVE A SENSE OF WHEN IT WOULD BE AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427890September 29, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. WHILE DRIVING 65 MPH, THE CONTACT STATED THAT THEA PUSH ROD FRACTURED CAUSING A HOLE IN THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER WHERE HE WAS INFORMED TO REPLACE THE ENGINE. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 60,600. NO REPAIRS WERE PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427950September 29, 2011
AIR BAGS
IN AUGUST 2011, THE AIRBAG INDICATOR LIGHT CAME ON IN OUR 2006 TOYOTA SIENNA. I TOOK THE VEHICLE TO A TOYOTA DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE FOLLOWING ERROR CODE WAS REPORTED: B0111 (OPEN IN SIDE SQUIB - RH). I WAS ADVISED TO REPLACE THE RIGHT SIDE WIRING HARNESS AND PASSENGER FRONT SEAT AIR BAG. TOTAL REPAIR COST WAS QUOTED AT $2,200. I WAS ADVISED THAT UNTIL THE PROBLEM IS FIXED THAT NONE OF THE AIRBAGS WOULD DEPLOY. A CHECK ONLINE SHOWED THAT THIS IS A COMMON FAILING OF THE 2006 TOYOTA SIENNA. THERE WERE NUMEROUS COMPLAINTS FROM OTHER VEHICLE OWNERS. THE COMMON THEME SEEMED TO BE THAT THE FAILURE OCCURRED AFTER 60,000 MILES. MY SERVICE TECHNICIAN AGREED WITH ME THAT THIS WIRING HARNESS FAILURE IS NOT THE RESULT OF NORMAL VEHICLE "WEAR AND TEAR". THIS FAILURE REPRESENTS A MANUFACTURING / DESIGN DEFECT. THE TOYOTA REPRESENTATIVES THAT I SPOKE WITH OFFERED NO ASSISTANCE WITH THE REPAIR COST. THEY ADVISED THAT A RECALL HAD NOT BEEN ISSUED, AND THE VEHICLE WAS OUT OF WARRANTY, THEREFORE THEY HAD NO OBLIGATION OR WILLINGNESS TO ASSIST. TOYOTA IS AWARE THAT THIS IS MAJOR SAFETY ISSUE WITH THEIR VEHICLES, BUT THEY HAVE FAILED TO ADDRESS IT. NO DOUBT THE FINANCIAL COST OF A RECALL IS A FACTOR IN THEIR DECISION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna