Toyota Sienna Complaints

9,048 consumer complaints on file.

#10762425September 9, 2015
POWER TRAIN, SUSPENSION
OUR SIENNA IS A WELL MAINTAINED, LOW MILEAGE (JUST OVER 66,000 MILES) VEHICLE. AS OF AUGUST 30 OF THIS YEAR, THE TRANSMISSION PLANETARY GEARS HAVE TOTALLY FAILED, LEAVING THE VEHICLE AND US STRANDED OVER 100 MILES FROM HOME. THE ESTIMATE FOR A COMPLETE TRANSMISSION REBUILD FROM A REPUTABLE TRANSMISSION SPECIALTY SHOP IS $4500, WHICH IS MUCH LOWER THAN THE ESTIMATE OF $6500 THAT OUR TOYOTA DEALER GAVE US TO INSTALL A REMANUFACTURED TRANSMISSION. BASED ON THE NUMBER OF COMPLAINTS I HAVE READ ABOUT ON THE INTERNET, THIS PARTICULAR TRANSMISSION SEEMS TO HAVE HAD SIGNIFICANT PROBLEMS WITH EARLY FAILURES AROUND THE 65,000 MILE MARK. THIS REPAIR IS ON TOP OF A $1000 REPAIR JUST A MONTH AGO TO REPLACE BOTH OF THE REAR COIL SPRINGS. BOTH SPRINGS FAILED AT THE SAME TIME, WITH THE BOTTOM COIL RUSTING THROUGH AND FAILING AT THE BOTTOM SPRING SUPPORT. AS A MATERIALS ENGINEER MYSELF, I BELIEVE THIS IS A DESIGN OR PRODUCTION ISSUE WITH THESE SPRINGS, FOR BOTH TO FAIL IN THE EXACT SAME SPOT ON THE SAME COIL AT THE EXACT SAME TIME. (AND IT IS WORTH POINTING OUT THAT THIS VEHICLE HAS SPENT ITS LIFE IN NORTHERN VIRGINIA, A PLACE THAT DOES NOT HAVE MUCH SNOW, OR EXTENSIVE USE OF ROAD SALT.) ALSO, JUST ABOUT A YEAR AGO, WE HAD TO HAVE THE STEERING RACK REPLACED AT THE DEALER'S RECOMMENDATION, WHICH WAS ANOTHER $1000 REPAIR. SO IN A PERIOD OF JUST OVER A MONTH, THIS VEHICLE IS GOING TO HAVE ALMOST $6000 OF REPAIRS TO IT (NOT INCLUDING THE STEERING RACK REPAIR.) THIS IS COMPLETELY UNACCEPTABLE FOR A LOW MILEAGE VEHICLE, ESPECIALLY FOR A TOYOTA, WHICH ARE NORMALLY HIGHLY RELIABLE. THIS VEHICLE HAS BEEN MAINTAINED BY A REPUTABLE LOCAL TOYOTA DEALER, SO ALL OF THE RECORDS ARE AVAILABLE TO YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762215September 8, 2015
UNKNOWN OR OTHER
CONTACTED LOCAL DEALER AND TOYOTA ABOUT "CUSTOMER SUPPORT PROGRAM ZE6" CRACKED DASHBOARD. DEALER KEEPS PROMISING TO INSTALL MONTH AFTER MONTH, FOR THE LAST SIX MONTH WITH NO RESOLUTION. TOYOTA SAID THEY NO ETA ON REPLACEMENT DASHBOARDS. CAR IS NOT IN A SELLABLE CONDITION WITH CRACKED DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762299September 8, 2015
UNKNOWN OR OTHER
I HAVE A 2010 TOYOTA SIENNA WITH POWER DOORS. THE CABLE TO THE DRIVER'S SIDE REAR SLIDING DOOR SNAPPED WHEN I OPENED IT USING THE INTERIOR OPEN/ CLOSE BUTTON. I AM UNABLE TO OPEN THE DOOR MANUALLY MORE THAN 1 FOOT. TOYOTA ISSUED A WARRANTY POLICY BULLETIN (POL 12-02) CONCERNING POWER SLIDING DOOR CABLES FOR 2004 - 2007 SIENNA VEHICLES. UNDER THE SAME BULLETIN, THEY INCLUDED REAR SLIDING DOOR LATCH ASSEMBLIES ON CERTAIN 2004 - 2010 SIENNA VEHICLES. MY VEHICLE IS SPECIFICALLY LISTED IN THE VIN RANGE FOR 2010, BUT TOYOTA SAYS THE CABLE IS NOT COVERED. TOYOTA EXTENDED THE WARRANTY FOR 9 YEARS OR 120,000 MILES. SEEMS TO ME THERE IS SOME ISSUE RECOGNIZED BY TOYOTA CONCERNING THE DOOR CABLES AND DOORS. I HAVE NO WAY OF USING THAT DOOR AS AN EGRESS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761931September 7, 2015
WHEELS
I OWN A 2012 SIENNA WITH APPROXIMATELY 34,000 MILES. THE WHEELS ARE ALUMINUM, AND THE TIRES HAVE ALL RECEIVED ROUTINE ROTATIONS AT THE DEALERSHIP, AND TIRE REPAIRS AT THE LOCAL TIRE DEALER, ALL OF WHICH INVOLVED THE USE OF AIR DRIVEN IMPACT WRENCHES. IMPACT WRENCHES HAVE DAMAGED THE TWO PIECE CHROME PLATED PROTECTIVE COVERING ON MOST OF THE LUG NUTS ON MY WHEELS TO THE POINT THAT THEY LITERALLY CANNOT BE REMOVED OR REINSTALLED USING THE FACTORY SUPPLIED LUG WRENCH. THE WRENCH NO LONGER FITS THE DAMAGED LUG NUTS. TWICE RECENTLY I HAVE HAD FLATS, REQUIRING THE USE OF THE FACTORY SUPPLIED LUG WRENCH TO REMOVE THE FLAT AND INSTALL THE SPARE. THIS TASK WAS IMPOSSIBLE BOTH TIMES BECAUSE OF EXISTING DISFIGUREMENT TO ONE OR MORE OF THE LUG NUTS ON THE WHEELS INVOLVED. I HAD TO GET HELP FROM TIRE SHOPS BOTH TIMES TO CHANGE MY TIRES. FORTUNATELY BOTH TIMES HELP WAS AVAILABLE, BUT WITHOUT SUCH HELP, A SIMPLE FLAT TIRE CAN STRAND MOTORISTS, SUBJECTING THEM TO EXTREME SAFETY HAZARDS WITH TERRIBLE POTENTIAL SAFETY CONSEQUENCES. ONCE REMOVED, LUG NUTS CANNOT BE RELIABLY RETIGHTENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761950September 7, 2015
UNKNOWN OR OTHER
THE LEATHER DASHBOARD OF MY 2004 TOYOTA SIENNA HAS DEVELOPED LARGE HORIZONTAL CRACKS FROM ONE SIDE OF THE VEHICLE TO THE OTHER. THERE ARE ALSO VERTICAL CRACKS FROM THE TOP TO THE BOTTOM OF THE DASHBOARD. MY CONCERN IS THAT THESE CRACKS WILL ALLOW LARGE PIECES OF THE DASHBOARD TO BECOME PROJECTILES IN THE EVENT OF AN ACCIDENT, WHICH WILL CAUSE THE FRONT AIRBAGS TO DEPLOY. I DO NOT KNOW WHY THESE CRACKS DEVELOPED, SINCE THE VEHICLE WAS WELL MAINTAINED. THIS IS A POTENTIAL SAFETY HAZARD THAT SHOULD BE REPAIRED OR REPLACED AT TOYOTA'S EXPENSE, SINCE THE CRACKING OF THE DASHBOARD APPEARS TO BE A RECURRING PROBLEMS WITH THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761816September 5, 2015
SERVICE BRAKES, ENGINE
WHEN PULLING INTO A PARKING SPACE, THE CARE REVED AND LUNGED FORWARD, APPROXIMATELY 5 FEET WHILE THE FOOT WAS ON THE BRAKE. HAPPENED TWICE, WHEN TURNING RIGHT INTO PARKING SPACE. CALLED DEALER ABOUT INCIDENT AND THEN TOOK VAN INTO DEALER NEXT DAY. THEY CONTACT TOYOTA (CASE #152470163). TOYOTA INFORMED DEALER THAT THIS WAS NOT THAT UNCOMMON WITH SIENNA VANS. IF SOMEONE HAD BEEN IN FRONT OF THE VEHICLE AT THE TIME OF THE FIRST INCIDENT THEY WOULD HAVE BEEN INJURED. IF I HAD BEEN PARKING IN MY GARAGE I WOULD HAVE DAMAGED THE HOUSE. TOYOTA INDICATE THERE WAS NOT A REPAIR AND THAT ONE WAS NOT NEEDED AND TOLD DEALER TO RELEASE THE VEHICLE TO CUSTOMER (QUOTE). THE DEALER THOUGHT IT WAS THE COMPUTER AND THAT IT REVED THE MOTOR AUTOMATICALLY DUE TO USING AC. WE DO NOT UNDERSTAND WHY A COMPUTER CAN NOT BE PROGRAMMED TO MAKE SURE THIS DOES NOT HAPPEN - WE NO LONGER FEEL SAFE IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761492September 4, 2015
UNKNOWN OR OTHER
SINCE 2010, THE DASHBOARD OF OUR 2004 SIENNA HAS BEEN EXPERIENCING CRACKS AND SPLITS DUE TO AN UNKNOWN QUALITY ISSUE. MY CONCERN IS THAT IN AN EVENT OF A COLLISION, THESE PIECES WILL MORE EASILY COME APART TO BECOME A FRAGMENTED PROJECTILES AND INCREASE THE PROBABILITY OF SERIOUS INJURY. ADDITIONALLY, THEY MAY ALSO IMPACT THE CONDITION AND OPERATION OF THE PASSENGER-SIDE AIRBAG. IT IS OBVIOUS THIS ISSUE IS THE RESULT OF SUBSTANDARD QUALITY IN THE DASHBOARD MATERIAL. THE VEHICLE IS PARKED IN A GARAGE ALMOST ALL THE TIME. WHEN IT'S NOT IN THE GARAGE, A CUSTOM MADE WINDOW SCREEN IS USED THAT FITS THE WINDOW PERFECTLY. FURTHERMORE, THE VEHICLE CURRENTLY HAS ABOUT 42K ORIGINAL MILES. I DID SOME ONLINE RESEARCH AND FOUND THAT MANY OTHERS WERE EXPERIENCING THE SAME ISSUE. I CONTACTED TOYOTA'S USA HEADQUARTERS (CA) ON AUGUST 13, 2013 TO REQUEST A REPAIR (SINCE THE COST WAS >$1000). THEY TOLD ME I NEEDED TO TAKE THE CAR IN AT MY EXPENSE TO GET IT CHECKED. IF THEY WERE FOUND TO BE AT FAULT, THEY MIGHT HELP OFFSET SOME OF THE COST; OTHERWISE, I WOULD HAVE TO PAY FOR THE INSPECTION AND ANY OTHER REPAIRS. WE COULDN'T AFFORD THE REPAIRS AND DIDN'T TRUST THAT TOYOTA WOULDN'T FORCE US TO PAY ANYWAY. APPROXIMATELY JANUARY 2015, WE RECEIVED A LETTER FROM TOYOTA ACKNOWLEDGING THE ISSUE AND STATING THAT IT WOULD BE ADDRESSED BY THE END OF MAY 2015. I CONTACTED THEM ON JUNE 1, 2015 AND WAS TOLD THAT THE PARTS WEREN'T AVAILABLE AND TO CHECK BACK IN A COUPLE MONTHS. I CONTACTED THEM AGAIN ON SEPTEMBER 4, AND AGAIN WAS TOLD THAT THE PARTS WEREN'T AVAILABLE AND TO CONTACT THEM AGAIN IN OCTOBER. I CONTACTED OUR LOCAL DEALERSHIP AND WAS TOLD THAT I COULD SAVE MONEY BY WAITING FOR TOYOTA TO HANDLE IT, IMPLYING THEY COULD GET THE PARTS. THIS APPEARS TO BE A SAFETY ISSUE THAT TOYOTA IS NOT ADDRESSING. I WOULD LIKE TO HAVE THIS ISSUE FIXED ASAP TO ENSURE THE SAFETY OF MY FAMILY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761465September 4, 2015
UNKNOWN OR OTHER
I TOOK MY 2006 SIENNA IN FOR IT'S REGULAR MAINTENANCE. HE TOLD ME THAT THE POWER STEERING RACK IS DETERIORATED TO THE POINT OF NEEDING A NEW ONE SOON OR I COULD BE IN A CAR ACCIDENT FROM LOSS OF POWER STEERING. UNFORTUNATELY WE DO NOT HAVE THE MONEY TO REPLACE IT RIGHT NOW, SO WE ARE LEFT SHORT A CAR. IF THIS HAS BEEN A PROBLEM FOR TOYOTA SIENNAS, I'M NOT SURE WHY IT HASN'T BEEN TAKEN CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760546September 2, 2015
ENGINE AND ENGINE COOLING
2008 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE PROBLEMS. *SMD THE CONSUMER STATED THE AIR CONDITION WAS NOT COOLING THE VEHICLE, AND SHE THOUGHT IT JUST NEEDED TO BE SERVICED. AFTER TWO HOURS OF DRIVING, THE CHECK ENGINE LIGHT ILLUMINATED. BY THE TIME SHE WAS ABLE TO PULL OVER, THE ENGINE WAS RUINED, THE DEALER STATED THE ENGINE WATER HOSE AND OIL HOSE HAD MALFUNCTIONED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761088September 2, 2015
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE AUTOMATIC SLIDING DOOR FAILED TO OPEN AND THE WIRES WERE CORRODED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 197,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760738September 1, 2015
AIR BAGS
FRONT SIDE AIRBAG INDICATOR TURNS ON, THEN, IT SOMETIME OFF, SOMETIME ON. IT CONTINUES LIKE THIS WAY AGAIN AND AGIN TO TODAY. HAVE IT CHECKED AT TOYOTA DEALER. THEY ARE NOT SURE WHAT'S GOING ON. SUGGETS REPLACE THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759489August 31, 2015
POWER TRAIN
2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION CABLE ISSUES. *SMD THE CONSUMER STATED THE SHIFT CABLE BROKE, WHICH CAUSED THE VAN TO ROLL, EVEN THOUGH THE INDICATOR SAID IT WAS IN PARK. AFTER THE INCIDENT, THE CONSUMER RECEIVED A RECALL NOTICE REGARDING THE SHIFT CABLE SOLENOID. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760318August 31, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SLIDING DOOR BECAME STUCK AND FAILED TO OPEN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FAILURE WAS DUE TO A FRACTURED CABLE WITHIN THE DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 192,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760209August 30, 2015
ELECTRICAL SYSTEM
NONSTOP FLICKERING OF CRUISE CONTROL ILLUMINATION AT NIGHT. FLICKERING IS INDEPENDENT OF SPEED, STEERING WHEEL POSITION. VERY DISTRACTING WHILE DRIVING. DEALER SAYS NO FIX AVAILABLE. TOYOTA CORP NOTIFIED - CASE OPENED.. NO FIX AVAILABLE. BUYER BEWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760005August 28, 2015
SERVICE BRAKES
IT JUST TURN ON ANTI-LOCK BRAKE SYSTEM AND BRAKE LIGHTS. TOYOTA TOLD ME THAT THE ACTUATOR IS DAMAGED, REPLACEMENT COST $ 1,900.00. SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760021August 28, 2015
WHEELS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE SPARE TIRE UN-LODGED FROM THE UNDERCARRIAGE OF THE VEHICLE AND ONTO THE ROAD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760107August 28, 2015
ELECTRONIC STABILITY CONTROL (ESC)
THE FOLLOWING HAS HAPPENED SEVERAL TIMES OVER THE PAST COUPLE YEARS. THE LATEST 2 TIMES WERE ON A RAMP AT ABOUT 25MPH COMING OFF AN INTERSTATE AND AT ABOUT 65MPH AN INTERSTATE. WHILE CORNERING TO THE LEFT A FAIR AMOUNT, BUT WELL UNDER CONTROL, THE VSC STARTED ALARMING AND KICKED IN. WHEN IT KICKED IN, IT CAUSED THE VEHICLE TO SWERVE HARD TO THE RIGHT AS IF IT HAD LOCKED UP THE BRAKES ON THE RIGHT SIDE OF THE VEHICLE. IN BOTH CASES, THE VEHICLE SWERVED INTO AN ADJACENT LANE. HAD ANYTHING BEEN IN THAT LANE OR HAD WE BEEN IN AN OUTSIDE LANE, THE VCS WOULD HAVE CAUSED A SERIOUS ACCIDENT. WHATEVER THE CAUSE, THE VSC IN THIS VEHICLE IS VERY DANGEROUS. OVER THE 12 YEARS WE'VE OWNED THE VEHICLE, IT'S UNLIKELY THAT THE VSC HAS COME ON MORE THAN 5 TIMES. SINCE IT'S SO RARE, WE DRIVERS HAVE NO EXPERIENCE WITH THE BEHAVIOR AND THE VEHICLE IS COMPLIANT UNTIL THE VSC KICKS IN. WHEN IT KICKS IN, THE CAR HAS PRESUMABLY DETERMINED THAT SOME STABILIZING ACTION NEEDS TO HAPPEN, YET, INSTEAD OF PROVIDING SAFETY - THE VERY PURPOSE OF VCS, IT UNEXPECTEDLY LOCKS UP THE BRAKES ON ONE SIDE OF THE VEHICLE AND CAUSES IT TO SWERVE OUT OF ITS LANE. NOTE, THE VEHICLE HAS RECENTLY HAD A BRAKE JOB. UNDER HARD BRAKING, THE VEHICLE STAYS IN ITS LINE, AND DOES SWERVE AT ALL, SO IT'S WHATEVER THE VSC IS DOING TO "PROVIDE STABILITY" THAT'S CAUSING THE LOCKUP/SWERVE ISSUE. FINALLY, FROM THE INTERNET, A COUPLE QUICK QUERIES LED ME TO POSTINGS BY OTHER SIENNA OWNERS WHO'D EXPERIENCED VERY SIMILAR BEHAVIOR, SO THIS IS NOT AN ISOLATED INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758932August 24, 2015
STEERING
TL* THE CONTACT OWNS A 2000 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING SEIZED WITHOUT ANY WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT STEERING SHAFT JOINT FLEX COUPLING HAD MALFUNCTIONED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758671August 23, 2015
UNKNOWN OR OTHER
I WAS ENTERING THE PARKING AREA OF A SHOPPING CENTER. IMMEDIATELY AFTER TURNING IN THE CAR ACCELERATED QUICKLY. I BRAKED TO NO AVAIL. THEN I PUT ON THE FOOT EMERGENCY BRAKE, WHICH SLOWED BUT DID NOT STOP THE CAR. A PASSENGER THEN TURNED OFF THE KEY AND WE LURCHED TO AN ABRUPT STOP, SHORT OF A TYPICAL PARKING LOT LIGHT POLE. AFTER A BRIEF TIME I TURNED ON THE KEY AND WAS MET WITH A VERY LOUD GROWL FROM THE HOOD. AAA HAULED ME TO JOSEPH AIRPORT TOYOTA IN VANDALIA, OH. ON TUES, AUG 11, I CALLED TO SEE WHAT THEY HAD FOUND. THEY TOLD ME THAT THEY HAD FOUND NOTHING WRONG WITH THE CAR AFTER TESTING AND DRIVING THE CAR. I ASKED TO TALK WITH THE MECHANIC, WHO TOLD ME HE HAD TESTED EVERYTHING THOROUGHLY AND COULD NOT REPLICATE WHAT I HAD EXPERIENCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758695August 23, 2015
UNKNOWN OR OTHER
CRACKED/MELTING DASHBOARDS. RECEIVED LETTER FROM TOYOTA FOR FREE REPAIR FEW MONTHS AGO, BUT STILL WAITING FOR ANOTHER LETTER AND DO NOT RECEIVE ANY UPDATE FROM MANUFACTURER YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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