Toyota Sienna Complaints

9,048 consumer complaints on file.

#10992831June 2, 2017
AIR BAGS
TAKATA RECALL - FILING A COMPLAINT BECAUSE I AM WORRIED ABOUT MY FAMILY'S SAFETY AND FEEL THAT TOYOTA HAS NOT BEEN ABLE TO REMEDY THE DEFECT WITHIN A REASONABLE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992877June 2, 2017
AIR BAGS
TAKATA RECALL - THE MANUFACTURER HAS FAILED TO REMEDY THE PROBLEM IN A TIMELY MANNER. I HAVE BEEN WAITING FOR A FIX FOR MANY MONTHS AND HAVE BEEN TOLD MULTIPLE TIMES THAT THE REPLACEMENT PARTS SHOULD BE SHIPPING "SOON".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992737June 1, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992460May 31, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE TOYOTA DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE TOYOTA MANUFACTURER WAS CONTACTED AT 888-270-9371, WHERE THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992163May 30, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS AND LIFTGATE BECAME INOPERABLE. THE FAILURE OCCURRED RANDOMLY AND THE DOORS LOCKED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO LOCAL DEALER (TOYOTA OF COLCHESTER) WHERE IT WAS DIAGNOSED THAT THE CABLE AND DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE EXCEEDED THE MILEAGE ALLOWED TO REMEDY THE VEHICLE PER AN IN-HOUSE RECALL. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 230,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992208May 30, 2017
STRUCTURE:BODY, POWER TRAIN
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 30 MPH, A LOUD NOISE WAS HEARD UNDERNEATH THE FRONT END OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TOWED TO SONOCO AUTO SHOP, LEXINGTON ARK, MD, WHERE IT WAS DIAGNOSED THAT THE FRONT RIGHT DRIVE SHAFT WAS FRACTURED. ALSO, THE FRONT DRIVER SIDE DRIVE SHAFT WAS FAULTY. THE TECHNICIAN RECOMMENDED THAT BOTH PARTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE), 14V273000 (TIRES), AND 11V560000 (EQUIPMENT). THE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992039May 29, 2017
ELECTRONIC STABILITY CONTROL (ESC)
WHEN TRAVELING ON DRY, FLAT HIGHWAY AT APPROX 60 MPH OR AROUND SLIGHT CURVES, TRACTION CONTROL ENGAGES INTERMITTENTLY. WHEN THIS HAPPENS, LIGHT ON DASH ILLUMINATES, BEEPS ARE HEARD AND VAN MAY SWERVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992056May 29, 2017
UNKNOWN OR OTHER
NOTICE SENT ,NOVEMBER 22 / 2016 . PROBLEM NOT RESOLVED . I HAVE TWO CHILDREN AND THEY TRAVELIN THE BACK OF THE CAR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991818May 26, 2017
AIR BAGS, ELECTRICAL SYSTEM
WHILE DRIVING IN MY 2014 TOYOTA SIENNA, DOOR SLIDE OPEN ON MY 11 YEAR OLD SON AT THE TIME . HE HAS SINCE TURNED 12. MY DAUGHTER FRANTICALLY GRABBED HER BROTHER (WHOM WAS BUCKLED) THANK GOD. UNTIL I WAS ABLE TO PULL OVER TO SAFETY. I BROKE DOWN INTO TEARS KNOWING MY HUSBAND AND I PAID $43,298.43 TO PROVIDE A SAFE" HOME AWAY FROM HOME " FOR MY FAMILY OF 6. WAS COMPLETELY UNAWARE OF AIRBAG RECALL UNTIL APRIL, HAVE ASKED TOYOTA TO DO THE RIGHT THING. SALESMAN OFFERED $20,000.00 IN EXCELLENT CONDITION BUT WITH OPEN RECALL. WAS TOLD BY SERVICE MANAGER IT WAS "ILLEGAL" FOR US TO SELL OUR CAR. HAVE TRIED NUMEROUS TIMES TO WORK OUT RESOLUTION WITH TOYOTA. OFFERED TO BUY 3 SEPARATE VEHICLES FROM THEM 1. 2017 TOYOTA SIENNA SE PREMIUM 2. 2017 TOYOTA 4RUNNER AND LASTLY 2017 TOYOTA HIGHLANDER LIMITED PREMIUM. KEEP GETTING TOSSED AROUND BY SEVERAL DIFFERENT PEOPLE. I AM CURRENTLY IN A 5 PASSENGER 4RUNNER FOR A FAMILY OF 6. I CANNOT DRIVE DUE TO NOT ENOUGH ROOM AND IT HAS BUGS IN IT. NEW CAR SALES MANAGER IS AWARE OF THAT AS OF YESTERDAY MAY 25,2017 OFFERED NO KIND OF SWAP OF VEHICLE. I HAVE BEEN ADVISED BY AUTOTRADER , CREDIT UNION, AND EVEN OTHER TOYOTA DEALERSHIPS TO HIRE A LAWYER. I DO NOT WANT TO DO THAT. I SIMPLY WANT THE RIGHT THING TO BE DONE, WHETHER THAT BE PAYOFF MY EXISTING PAYOFF OF WHAT I CONSIDER A DEATH TRAP OF DILIGENTLY TRY AND PUT FORTH BEST EFFORT TO PUT MY FAMILY INTO A SAFE TOYOTA VEHICLE, WITHOUT CHARGING US AN ARM AND A LEG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991828May 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SIENNA. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. THE RECALL NOTIFICATION INDICATED THAT THE PARTS WERE NOT YET AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991859May 26, 2017
POWER TRAIN
WHILE ATTEMPTING TO MANEUVER IN REVERSE, EXPERIENCED SUDDEN UNINTENDED ACCELERATION, CAUSING COLLISION WITH GUARDRAIL
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10991575May 25, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE POWER SLIDING SIDE DOORS POP OPEN ON THEIR OWN. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND WHEN DRIVING. NO INJURIES TO REPORT. WE HAVE TAKEN THE VEHICLE TO OUR LOCAL TOYOTA DEALER WHO PUT THE DOORS ON MANUAL BUT NOW THE DOOR ARE VERY HARD TO OPEN AND CLOSE AND MY CHILDREN CANNOT DO IT. THIS STARTED IN NOV 2016 AND THE ISSUE REMAINS. I FEEL THAT THE REMEDY IS TAKING AN UNREASONABLY LONG TIME AND WOULD LIKE TO VOICE MY COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991603May 25, 2017
UNKNOWN OR OTHER
VAN HAS JUST OVER 50,000 MILES. POWER SLIDING DOOR OPENED AND STUCK OPEN NEXT TO MY 10-YEAR OLD DAUGHTER. DEALERSHIP CALLS THIS WEAR AND TEAR AND CHARGES ALMOST $1700 TO REPAIR. NOT INCLUDED IN DOOR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991615May 25, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO THE DEALER (THOUSAND OAKS TOYOTA 2401 THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362) WHERE IT HAD BEEN AWAITING RECALL REMEDY PARTS FOR AT LEAST SEVEN MONTHS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/18/17/*LJ THE CONSUMER STATED THE RECALL REPAIR WAS COMPLETED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991406May 24, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991146May 23, 2017
STRUCTURE:BODY
DRIVERS SIDE DOOR INTERNAL METAL IS PULLING AWAY FROM ITSELF WHERE THE DOOR CHECK IS. THIS ALSO CAUSES THE METAL TO CUT INTO THE DOOR CHECK. CREATING AN AUDIBLE CLICKING NOISE BUT ALSO CREATING A SAFETY ISSUE. I HAVE BEEN TOLD THAT THERE IS A CHANCE THAT THE DOOR ITSELF COULD FALL OFF. TOYOTA IMPLEMENTED YEARS AGO A CUSTOMER PROGRAM TO HELP FOR THE FIRST 10 YEARS OR 100,000 MILE WARRANTY BY EXTENDING THE WARRANTY. HOWEVER THIS DOES NOT COVER VEHICLES THAT HAD AN ISSUE AFTER THE WARRANTY EXPIRED OR IF THEY BUY THE CAR USED. DUE TO THIS I AM REQUIRED TO HAVE THE WHOLE DOOR REPLACED AND ALSO PAINTING THAT WHOLE SIDE OF THE CAR WHICH WILL BE A TOTAL OF $2,114.64. I CALLED TOYOTA HEADQUARTERS AND THEY SAID THERE IS NOTHING THEY CAN DO SINCE NO RECALL WAS ISSUED AND ONLY THE CUSTOMER PROGRAM WAS SETUP TO HELP CORRECT THIS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991182May 23, 2017
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL. IN JUNE 2016 RECEIVED LETTER FROM TOYOTA STATING "SAFETY RECALL NOTICE (INTERIM NOTICE) MULTIPLE MODELS AND MODEL YEARS TAKATA FRONT PASSENGER AIRBAG INFLATOR (ZONE A} ON FRONT OF ENVELOPE. INSIDE LETTER FURTHER STATED THE PROBLEM; WHAT TOYOTA WILL DO AT NO CHARGE; AND WHAT WE SHOULD DO, "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT." IT HAS BEEN ALMOST A YEAR NOW AND MY WIFE AND OTHER FAMILY MEMBERS HAVE BEEN GREATLY INCONVENIENCED AND HAVE HAD TO CANCEL ROAD TRIPS BECAUSE OF LACK OF NEEDED SEATING. AFTER ALMOST A YEAR OF MAKING MONTHLY FRUSTRATING PHONE CALLS I HAVE BEEN TOLD PARTS ARE STILL NOT AVAILABLE AND HAVE NO IDEA WHEN THEY WILL BE. ALSO, HAVE RECEIVED THE EXACT SAME NOTICE OF RECALL ON POWER SLIDING DOORS ON MY VEHICLE A FEW MONTHS AGO WITH THE SAME RESPONSE ON THE AVAILABILITY OF PARTS. THE DRIVING OF MY VEHICLE HAS NOT BEEN AFFECTED BY THESE NOTICES ONLY THE INCONVENIENCE OF SEATING AND THE POSSIBLE SAFETY OF MY PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991198May 23, 2017
STRUCTURE:BODY
SLIDING PASSENGER DOOR CABLE BROKE. COULD NOT CLOSE DOOR AND THEN LATER. COULD NOT OPEN DOOR. VEHICLE WAS STATIONARY. DEALER STATES $1000-$2000 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990866May 22, 2017
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
I HAVE A 2015 TOYOTA SIENNA XLE WITH 35,800 MILES. - (NO SPECIFIC CONDITIONS OR DRIVING STYLES) IT IS ON IT'S THIRD TRANSMISSION (SECOND REPLACEMENT WAS AT 29,800 MILES) - NEWEST RECALL ON THE SIDE DOORS OPENING RANDOMLY. - (NO SPECIFIC CONDITIONS OR DRIVING STYLES. HAPPENS COMPLETELY RANDOMLY) CRUISE CONTROL LEVER LIGHT FLICKERING. IT WAS REPLACED THREE TIMES NOW. IT WAS JUST REPLACED THE THIRD TIME RECENTLY, SO I'LL SEE IF IT HAPPENS AGAIN. - (NO SPECIFIC CONDITIONS OR DRIVING STYLES. HAPPENS COMPLETELY RANDOMLY) DASH RANDOMLY FREEZES FOR ABOUT 5 MINUTES AND THEN RESETS TO THE DEFAULT SETTINGS (IT HAS HAPPENED SEVEN TIMES AND CONTINUING) AND TOYOTA STILL CANNOT FIGURE OUT THE PROBLEM. - (WHILE DRIVING ON A CLEAR DAY ON A CITY STREET) CLIMATE CONTROL SHUT OFF COMPLETELY BY ITSELF WITHOUT TOUCHING ANY BUTTONS WHILE DRIVING. I WAS ABLE TO TURN IT BACK ON, BUT IT SHOULD NOT SHUT OFF WITHOUT ANY ACTION. - BAD SUPPORT BEARING FOR AXLE ON FRONT PASSENGER SIDE (22,900 MILES)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990896May 22, 2017
AIR BAGS
TAKATA RECALL, BEEN 1 YEAR SINCE NOTICE WITH NO RESOLUTION. CALLED TOYOTA AND REP SAID RESOLUTION WOULD BE BEFORE END OF 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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