Toyota Grand Highlander Complaints

314 consumer complaints on file.

#11612864September 5, 2024
AIR BAGS
The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612795September 5, 2024
VEHICLE SPEED CONTROL
Car will not accelerate immediately from a stop; seems to happen more often when on a slight incline. This poses a safety issue when pulling out onto any road. I have asked multiple times at the dealer about and been told they cannot do anything about it unless the car gives a code. They also say it will not reproduce for them, although every time I pull out of their service location (with a slight incline) it stalls out and will not engage immediately for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611839August 30, 2024
SUSPENSION
Vehicle has popping noise and can feel vibration under driver side pedal area when turning the vehicle. Reported to Toyota right after purchase and was told everything was okay but popping continues and has gotten worse over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611095August 27, 2024
FUEL/PROPULSION SYSTEM
I have a 2024 Grand Highlander and when I get to empty the most I can put in it is 10 1/2 gallons of gas. Toyota said I had a 17.2 gallon gas tank. I’ve called Toyota. They set up a appointment. They were going to pull the gas tank and check the sensor. The dealership said oh no you have a 5 gallon plus reserve in that we have the same problem with the RAV4, the problem is because on trips you have to keep stopping for gas when I get 325 to 340 miles it tells me I’m empty when I fill up it says I can go 520 to 540 miles the most I’ve ever been able to put in it was 12 gallons and that was going down beyond empty and driving it for another 50 miles. It doesn’t make sense to have 5 gallons 6 gallons 7 gallons of gas sitting in my truck that I’m carrying that weight and not getting to use it this just doesn’t seem like Toyota‘s way of fixing things. I did recall Toyota and now they tell me I have to get the dealership to do something about it. They don’t do repairs on their vehicles. Only the dealership can do that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610985August 26, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Toyota Grand Highlander. The contact stated that while the vehicle was parked, it was discovered that the key fob lost power causing the key fob to become undetected inside the vehicle. The contact was not able to lock or start the vehicle due to the failure. In addition, there was a beeping sound coming from the vehicle. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610969August 26, 2024
AIR BAGS
The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610855August 26, 2024
AIR BAGS
The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610711August 25, 2024
AIR BAGS
I am not comfortable driving my vehicle while the safety recall has not been addressed for almost three months since we received the notice on Jun 19, 2024 Manufacturer Recall Number: 24TB09 NHTSA Recall Number: 24V461 Recall Status: Recall Incomplete, remedy not yet available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610619August 24, 2024
AIR BAGS, UNKNOWN OR OTHER, STRUCTURE:BODY
Air bags recall with no resolution. Recall announcement was release in June 19 big safety concern for our family, especially with the cost of the vehicle. We dont trust and won’t feel safe with a airbag replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610515August 23, 2024
AIR BAGS
The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610343August 22, 2024
FUEL/PROPULSION SYSTEM
Published 2024 Toyota Hybrid Grand Highlander (TGH) specifications, the TGH owners manual and dealer information provided indicated the vehicle has a 17.2 gallon fuel tank. However, the most fuel I am able to get in the tank is between 11 and 11.5 gallons. I've had the vehicle in to fix the defect on three occasions; 2023-11-27, 2024-3-11, & 2024-8-13 to no avail. On the second service, Toyota's technician said the tank had 16.8 gallons remaining when I picked it up, I had filled it the previous day and driven approximately 15 miles. Once the gauge showed near empty with only a few miles left of fuel, I filled the tank and was only able to get 11.4 gallons in the tank. There appears to be six gallons of fuel that I am carrying in the tank that the fuel system cannot access. I have searched on-line and found that a number of other TGH owners are experiencing a similar defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608805August 15, 2024
AIR BAGS, LANE DEPARTURE: ASSIST
Toyota has issued a STOP SALE and RECALL on the airbags in this vehicle. There is no anticipated time for resolution but rumors indicate it might be October. During this time the airbags would not deploy if you are driving with the front windows down as it affects both driver and passenger side. We bought this car with the expectation of quality and my confidence is not high given Toyota has also issued recalls on engines in the Tundra. I have contacted Toyota Customer Care, a case was created and I was directed to the dealership for any additional action or updates. The dealership has indicated that the warranty administration has not authorized loaners as there would be no reason for me to drive with my windows down. While that might be true this time of year due to extreme heat I may take the car with me to cooler climates and have the windows down. The Lane Keep Assist seems to be aggressive at times trying to get me to "stay" in my lane when I have been driving and maintaining a center position in the lane but feel it pull the steering wheel when it seems unnecessary. I am unclear if this is a defect in the software or cameras or if it could be the result of a sensor with some debris or obstruction over it (i.e. dirty windshield or bug splatter)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608600August 14, 2024
ENGINE, POWER TRAIN
Several times per week, when I go to accelerate after being at a complete stop, my vehicle hesitates and does not pick up power. It very slowly accelerates and feels as if it’s going to stall, then suddenly revs up and accelerates, but revs up higher than it should before finally getting to the appropriate speed/rpm. This is very unsafe as I cannot pull out into traffic, even if I should have time, because I don’t know if it is going to accelerate or not. One of these days I am going to get T-boned! I took it to the dealership and they did a software update that was supposed to fix the issue, but it did not. The issue still happens several times per week. There are no warning lights on the dash. The dealership did not run a diagnostic because they told me I would have to pay for it if no codes came up. I’m not willing to do that, as I feel since the vehicle is under warranty and having issues, the diagnostic should not be my responsibility to pay for. I cannot say a specific date when it occurred (below) because it occurs often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606847August 6, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
On high-temperature days, when the A/C is running at full capacity, the vehicle occasionally fails to accelerate from a stop. This issue persists even after applying the recommended ECM update. The lack of reliable acceleration poses a significant safety risk, particularly when turning across oncoming traffic or entering a busy street. This situation can leave the vehicle stalled in the path of approaching vehicles, increasing the likelihood of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606764August 6, 2024
AIR BAGS
There has been a recall impacting the safety of driving this vehicle (air bag related) and the dealer and manufacturer have provided no ETA on when there will be a fix for this or when the vehicle will be safe again to transport our children. In our view we should be refunded in full for this vehicle purchase given the ongoing safety issue resulting in us being unable to drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605977August 1, 2024
VEHICLE SPEED CONTROL
I have now experienced 5 times in one month where my Toyota Grand Highlander Hybrid Max Platinum will not accelerate after breaking at a stop sign or stop light when the gas pedal is engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604761July 26, 2024
VEHICLE SPEED CONTROL
When accelerating from a complete stop, there will occasionally be significant hesitation in the car actually accelerating. For example, I was at a stop sign then attempted to make a left turn when there was a break in the oncoming traffic. My car would not accelerate, almost as if it shut off. It then begins to accelerate. On another instance, I was at a stop sign and when I had the right of way, I stepped on the gas pedal but the car would not accelerate until roughly 10mph, at which time the acceleration kicked in. After this happened a few times, and after reading about it in social media groups, I brought the issue to the attention of the dealership. At the time of service, they were able to replicate the issue and performed a software update (T-SB-0017-24). That seemed to help but only for a few days, then the issue happened again - twice in the same afternoon. I took the car back, only to be told the issue could now not be replicated and that there was no additional fix. It happened again this morning. It is only a matter of time before I get broadsided because my car doesn't move through a turn or the intersection because it just rolls until the acceleration kicks in. I'm concerned about getting rear ended when the car doesn't move at the appropriate speed when either the light changes or from a stop at a stop sign. There are no warning lamps that appear or any sort of system malfunction notices.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603835July 22, 2024
VISIBILITY/WIPER
Our vehicle is less than 2 months old, and it had less than 5,000 miles before highway debris (gravel) chipped and cracked the windshield on two separate occasions. I have never had a chip or crack caused by rocks before, and my previous vehicles have been hit plenty of times. Talking to people that own the Lexus equivalent of my Grand Highlander (Lexus TX), they have similar experiences with what appears to be very weak windshields. I will have to replace the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603588July 20, 2024
VEHICLE SPEED CONTROL
Multiple times I have pressed the gas pedal and the car has not responded, as in did not accelerate. I was almost T-boned one time because of it since I was turning left and could not accelerate above 5mph. This is a frequent issue among GH Hybrids from talking to others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603575July 20, 2024
UNKNOWN OR OTHER
After coming to a stop the vehicle will not accelerate as it should. A severe loss of power as it will only advance very slowly for 10 to 15 seconds. This is always in an intersection, so it is dangerous. Seems to happen mostlyin hot weather when the A/C is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Grand Highlander