Toyota FJ Cruiser Complaints

908 consumer complaints on file.

#10470815August 15, 2012
STEERING, SUSPENSION
EVERY TIME I DRIVE BETWEEN 60 TO 65 MPH THE STEERING WHEEL SHAKES BACK AND FORTH. ALSO THE FRONT END SHAKES. IT CAN BE DIFFICULT TO CONTROL AT TIMES. HAD TIRES RE-BALANCED AND THE 4 WHEEL ALIGNMENT CHECKED. I HAVE ALSO HAD THE FRONT END CHECKED. EVERYTHING CHECKS OUT. THIS APPEARS TO BE A DANGEROUS SITUATION THAT SEEMS COMMON IN A LARGE POPULATION OF FJ'S ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470831August 15, 2012
SUSPENSION, TIRES
VEHICLE SHIMMY BETWEEN 55 AND 65 MPH AFTER BEING AT DEALER FOR ROUTINE TIRE ROTATION. TIRES WERE REPLACED, REBALANCED & ALIGNMENT DONE MULTIPLE TIMES AND VEHICLE BROUGHT TO 4 DIFF LOCATIONS FOR INSPECTION AND PROBLEM STILL EXISTS. HAS BEEN TO TOYOTA DEALER MULTIPLE TIMES WITH NO RESOLUTION. NOT SAFE TO DRIVE AND WILL MOST LIKELY CAUSE OTHER PARTS IN FRONT END/VEHICLE TO FAIL. CONTACTED TOYOTA AND NOTHING WAS DONE TO FIX PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470297August 12, 2012
STEERING, WHEELS
STEERING WHEEL BEGINS SHAKES AT SPEEDS OF 50 TO 60 MPH. HAVE BALANCED, ROAD BALANCED TIRES AND STILL THE STEERING WHEEL SHAKES, AT THIS SPEED I AM CONCERNED THERE IS SOMETHING WITH THE SUSPENSION/TIRES THAT MAY CAUSE A CRASH IN THE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470174August 10, 2012
STEERING
WHEN YOU GET ABOVE 55 THE STEERING WHEEL BEGINS TO SHAKE AND ALSO WHEN BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469453August 7, 2012
STEERING
WHEN THE VEHICLE REACHES 65 MPH THE STEERING WHEEL SHAKES. NOT A UNCONTROLLABLE SHAKE BUT ITS FELT AND IT CAN BE SEEN IF THE STEERING WHEEL IS RELEASED. SHAKE CONTINUES UP UNTIL ABOUT 70 MPH. HAVE INSTALLED NEW TIRES AND WHEELS WITH REPEATED BALANCING, BUT SHAKING CONTINUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469353August 6, 2012
STEERING
STEERING COLUMN SHAKES BETWEEN SPEEDS 55-65 MPH, HAVE HAD THE WHEELS AND TIRES REBALANCED WITH A ROAD FORCE MACHINE WITHOUT ANY RESOLVE OF THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469263August 5, 2012
STEERING
SEVERE STEERING WHEEL VIBRATION BETWEEN SPEEDS OF 55-70 MPH. STEERING WHEEL WILL SHIMMY WHEN TRAVELING BETWEEN THE SPEEDS OF 55-70 MPH. HAS BEEN A PROBLEM SINCE NEW. TOYOTA DEALER NOTIFIED 3 TIMES SO FAR. THEY PERFORMED ROAD FORCE BALANCE AND ALIGNMENT. SHIMMY STILL PRESENT. WAS TOLD THAT "THEY ALL DO THIS AND IT IS NORMAL". SHIMMY IS SO BAD AT TIME THAT VEHICLE FEELS UNSAFE TO DRIVE DURING THESE EPISODES, PROMPTING ME TO QUICKLY, SOMETIMES UNSAFELY SLOW DOWN TO BELOW 55 MPH. THIS HAS OCCURRED IN HEAVY TRAFFIC ON HIGHWAYS AND IS DEFINITELY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469006August 2, 2012
STEERING
ONCE VEHICLE IS CRUISING ON HIGHWAY AT SPEEDS BETWEEN 55-70MPH, STEERING WHEEL SHAKES UNCONTROLLABLY. HAVE HAD THE TIRES SWAPPED, ROTATED AND BALANCED AT DIFFERENT BUSINESS AND STILL HAVE SAME ISSUE. DEALERSHIP SAYS EVERYTHING IS FINE. DID A TEST DRIVE WITH THEM AND IT SHOOK AND STILL SAID EVERYTHING WAS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469052August 2, 2012
WHEELS, STEERING, SUSPENSION
SINCE NEW MY VEHICLE HAS HAD A SHAKING STEERING WHEEL WHEN REACHING SPEEDS OVER 55MPH. AFTER TRYING SEVERAL DIFFERENT SETS OF TIRES, WHEELS AND BALANCING MY DEALER HAS NOT BEEN ABLE TO CORRECT THE ISSUE. TOYOTA WILL NOT HELP AND THE STEERING IS SHAKING SO BAD IT FEELS UNSAFE TO DRIVE ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465618July 14, 2012
WHEELS
THE DAY I BOUGHT MY NEW TOYOTA FJ I TOOK IT TO A TIRE SHOP FOR LARGER OFF-ROAD TIRES. I WATCHED THE TECH AS HE CHANGED TIRES AND REMOUNTED THE WHEELS. HE CAREFULLY TIGHTENED THE LUG NUTS WITH A TORQUE WRENCH, BUT ON ONE, IT WAS OBVIOUS TO HIM AND ME BOTH THAT THE TIGHTENING EFFORT SUDDENLY GOT EASIER. HE MADE ANOTHER EASY 1/4 TURN AND THE STUD CAME OFF. THE MANAGER LOOKED AT THE STUD AND SAID IT HAD TO HAVE BEEN OVERTIGHTENED PREVIOUSLY BY THE FACTORY OR WAS DEFECTIVE. THEY FIXED IT. ABOUT 4 MONTHS LATER I WAS PUTTING ON MY WHEELS AFTER INSTALLING A SUSPENSION LIFT. I USED A TORQUE WRENCH SET AT 80LBS AND BEFORE IT EVER GOT TO A NORMAL TIGHT THE STUD TWISTED OFF. PLEASE LOOK AT THIS FORUM THREAD: HTTP://WWW.FJCRUISERFORUMS.COM/FORUMS/PROBLEMS-DEALER-SERVICE/85927-BROKEN-WHEEL-STUDS.HTML THERE ARE LIKELY MORE THREADS ON THIS SUBJECT AND THERE IS ALSO MENTION OF SIMILAR THREADS ON A TOYOTA TACOMA SITE. I HAVE REMOVED/REPLACED MANY DOZENS OF WHEELS IN MY LIFETIME AND BEFORE BUYING THIS FJ HAD NEVER BROKEN A STUD EVEN THOUGH I PUT FAR MORE EFFORT INTO TIGHTENING STUDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464735July 9, 2012
POWER TRAIN
THE FJ CRUISER I PURCHASED IN 2007 WAS QUITE RELIABLE UNTIL RECENTLY AND IT SEEMS THAT THIS IS A SERIOUS DEFECT WITH THE MACHINED DIFFERENTIAL IN EARLY BUILDS OF THIS MODEL. TOYOTA WILL NOT TAKE RESPONSIBILITY FOR THIS DEFECTIVE DIFFERENTIAL FOR SOME REASON ALTHOUGH THERE HAVE BEEN OVER 1000 CASES SO FAR POSTED ON THE INTERNET SPECIFICALLY RELATED TO THE CARBON BRITTLELY IN THE DIFFERENTIALS THAT ARE FAILING. I HAVE INCLUDED A FEW REFERENCES BELOW: HTTP://WWW.FJCRUISERFORUMS.COM/FORUMS/PROBLEMS-DEALER-SERVICE/35767-BROKEN-REAR-DIFF-BUILD-DATE-PLEASE.HTML HTTP://WWW.FJCRUISERFORUMS.COM/FORUMS/TRANSMISSIONS-TRANSFER-CASES-TRACTION-AIDS/126060-REAR-DIFF-PROBLEM-07-A.HTML HTTP://WWW.ARFC.ORG/COMPLAINTS/2007/TOYOTA/FJ_CRUISER/ I TOOK MY CAR TO THE TOYOTA DEALER OF MARIN AND THEY ARE NOW TRYING TO CHARGE ME $2200 FOR A NEW DIFFERENTIAL, I AM REFUSING TO PAY AND I SPOKE TO TOYOTA, THEY ARE DENYING THERE IS A PROBLEM. HERE IS MY TOYOTA CASE NUMBER, [XXX] PLEASE HELP RESOLVE THIS SERIOUS ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461060June 8, 2012
POWER TRAIN
HEARD NOISE COMING FROM BACK OF CAR. SOUNDED LIKE IT COULD BE THE BRAKES. TOOK IT TO TOYOTA, WAS TOLD IT WAS THE REAR DIFFERENTIAL. MY HUSBAND IS A QUADRIPLEGIC AND WE HAVE A LIFT ON THE BACK OF OUR CAR. NEED IT FOR HIS SCOOTER. CAR ONLY HAD A LITTLE OVER 80,000 MILES ON IT. HAVE ALWAYS BOUGHT TOYOTA... NO ONE WILL HELP. WON'T EVEN MEET ME HALF WAY. NOT THE DEALER, NOT THE PEOPLE I WROTE TO AT TOYOTA, NO ONE. THIS IS NOT RIGHT. I HAVE EVEN GONE ONLINE AND FOUND MANY OTHERS WITH THE SAME COMPLAINT. WILL ANYONE LISTEN? IT IS IN THE SHOP RIGHT NOW AND WE ARE HAVING IT REPAIRED FOR JUST OVER $1,600 DOLLARS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460643June 5, 2012
STEERING, WHEELS, SERVICE BRAKES
I HAVE A COPIED A POST I FOUND REGARDING 2007 FJ'S, AS I HAD THE SAME PROBLEM WITH MY '07 FJ, AND AFTER 6 MONTHS OF REPAIRS AND NO SOLUTIONS, I TRADED IT IN FOR A 2010 FJ, AND NOW I'M HAVING THE SAME EXACT PROBLEMS, AS DESCRIBED BELOW: I HAVE A 2007 TOYOTA FJ. THE STEERING SEEMS TERRIBLY WEAK AND UNPREDICTABLE. I'VE HAD THE WHEELS ALIGNED THREE TIMES, BUT THE PROBLEM CONTINUES. TOYOTA SAYS THE THERE IS NO ISSUE BUT THAT THE STEERING ON THIS STYLE VEHICLE IS JUST SENSITIVE. WHILE I REALLY ENJOY THE VEHICLE, I'M ALWAYS ON FULL ALERT WHEN DRIVING KNOWING THAT AT ANY GIVEN TIME, THE STEERING MAY SUDDENLY TAKE THE VEHICLE LEFT OR RIGHT WITH NO PREDICTABILITY. I HAVE NEVER EXPERIENCED A NEWER VEHICLE THAT REQUIRES SO MUCH ATTENTION TO THE STEERING. IT MAY GO LEFT OR RIGHT WHEN THE ROADWAY SURFACE CHANGES, WHEN ENCOUNTERING UNEVEN ROADWAY SURFACES, WHEN TRANSITIONING FROM WET TO DRY OR ICE TO CLEAR PAVEMENT, OR FOR SEEMINGLY NO REASON AT ALL. OFTEN I FIND MYSELF ACTUALLY COUNTER STEERING (INPUTTING OPPOSITE TENSION ON THE WHEEL) TO KEEP THE VEHICLE FROM GOING LEAVING THE LANE I'M TRAVELING IN. IT IS VERY UNPREDICTABLE WHILE CHANGING LANES. AS I BEGIN A SLOW MOVE TO AN ADJACENT LANE, THE STEERING MAY SUDDENLY JUST PULL ME OVER TO WHICH I THEN HAVE TO COUNTER STEER TO KEEP FROM GOING TOO FAR. I TOOK MY 2010 FJ TO A TOYOTA DEALER WHERE I BOUGHT IT HERE IN ABQ, AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG, OF COURSE. THEY SAID THEY WOULD FILE A COMPLAINT WITH TOYOTA HEADQUARTERS AND SENT ME ON MY WAY. WITH MY '07 FJ I HAD THE FRONT BRAKES DONE, ALL NEW LUG NUTS, NEW TIRES, NEW SHOCKS AND STRUTS, 7 ALIGNMENTS, AND 3 ROTATION AND BALANCES (ON THE NEW TIRES), ALL WITHIN ONLY SIX MONTHS USING 5 DIFFERENT SHOPS, AND IT STILL WASN'T FIXED. I AM VERY UNHAPPY AND DO NOT FEEL SAFE ON THE ROAD IN MY 2010 FJ. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460588June 4, 2012
SUSPENSION, WHEELS, STEERING
THIS VEHICLE CAN NOT MAINTAIN SAFE HIGHWAY SPEEDS OF 55 MPH DUE TO SEVERE WHEEL SHIMMY. I HAVE ASK DAY TOYOTA, AND SPITZER TOYOTA AND I GET THE SAME RESULTS, NOTHING CAN BE DONE. I HAVE BEEN TOLD IT IS THE TIRES. I HAVE REPLACE BOTH WHEEL AND TIRES AND HAVE THE SAME RESULT. I HAVE DONE RESEARCH ON TOYOTA FORUMS AND THE 2010 AND NEW TOYOTA FJ CRUISERS ARE HAVING A PROBLEM, AND TOYOTA WILL NOT DO ANYTHING ON THIS SAFETY ISSUE. MY CONCERN I LOSING CONTROL AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456621April 26, 2012
STEERING
STEERING WHEEL VIBRATES AND SHAKES AT RANDOM TIMES BETWEEN 50 AND 60 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455365April 16, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 TOYOTA FJ CRUISER. THE CONTACT STATED THAT THE VEHICLE WOULD ACCELERATE ABNORMALLY AND WITHOUT WARNING. THE CONTACT BELIEVED THAT THE ACCELERATOR AND BRAKE PEDALS WERE TOO CLOSE IN PROXIMITY, CAUSING THE VEHICLE TO REACT ABNORMALLY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIR TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454963April 12, 2012
STRUCTURE:BODY, VISIBILITY
TL* THE CONTACT OWNS A 2011 TOYOTA FJ CRUISER. WHILE PARKED, THE CONTACT NOTICED EXCESSIVE CORROSION THROUGHOUT THE UNDERCARRIAGE OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER. DURING COLD WEATHER, THE CONTACT ALSO NOTICED THAT THE REAR VIEW CAMERA FOGGED AND FROZE, MAKING THE VISIBILITY BLURRY AND DIFFICULT TO SEE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,500. ..UPDATED 04/26/12 *BF UPDATED 06/15/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453736April 1, 2012
SERVICE BRAKES, HYDRAULIC
WHILE COMING TO A STOP, IF MY 2008 TOYOTA FJ CRUISER HITS A BUMP THE ABS BRAKE SYSTEM ACTIVATES KICKING BACK ON THE BRAKE PEDAL. THEN, THE BRAKES GRAB AS IF THEY ARE GOING TO LOCK UP AND SKID. THE ONLY WAY TO STOP THE BRAKE SYSTEM FROM CONTINUING TO DO THIS IS TO RELEASE THE PEDAL COMPLETELY THEN, REAPPLY THE BRAKES. OBVIOUSLY THIS ISN'T WHAT YOU WANT TO DO IN ORDER TO STOP. THERE ARE NUMEROUS CASES LIKE THIS DOCUMENTED ON THIS WEBSITE. HOW MUCH MORE DOCUMENTATION DOES TOYOTA NEED BEFORE THEY TAKE THIS SERIOUSLY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453307March 28, 2012
UNKNOWN OR OTHER
THE FOOT REST ASSEMBLY WHICH IS PLASTIC AND FASTENED TO THE FLOOR BOARD WITH PROTRUDING SCREWS, SNAPPED OFF WHILE DRIVING. THE DANGEROUS ASPECT OF IT, WAS THAT IT SLID TOWARDS THE BRAKE PEDAL AND CAUSED ME TO SKILLFULLY PULL OVER THE VEHICLE WHILE SLIDING THE PART FROM UNDER PEDAL WITH LEFT FOOT. THIS COULD HAVE BEEN AN EXTREMELY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452706March 22, 2012
WHEELS
TO WHOM IT MAY CONCERN, I RECENTLY BOUGHT OUT THE LEASE OF MY 20007 FJ CRUISER FROM THE HOLLYWOOD TOYOTA DEALERSHIP. I'M WRITING TO NOTIFY YOU THAT I AM EXTREMELY UNHAPPY WITH MY SERVICE AND THAT I FEEL UNSAFE IN MY TOYOTA VEHICLE. I RECENTLY HAD TO HAVE MY FJ CRUISER TOWED TO THE DEALERSHIP BECAUSE MY FRONT WHEEL NEARLY FELL OFF WHILE I WAS DRIVING. WHEN I INSPECTED THE TIRE IT WAS CLEAR THAT THE WHEEL STUDS HAD BROKEN CLEAN OFF THE BODY. THE TIRE WAS BARELY HANGING ON BY A THREAD. I'D LIKE TO NOTE THAT UPON PURCHASING THE VEHICLE, I PAID A SUBSTANTIAL AMOUNT OF EXTRA MONEY TO HAVE IT "CERTIFIED" BY THE DEALERSHIP SERVICE DEPARTMENT. IT HAS BEEN SERVICED AT THE DEALERSHIP SINCE THE CERTIFICATION AND IT HAS ONLY EVER BEEN WORKED ON BY TOYOTA DEALER SERVICE TECHNICIANS. I NEVER HEARD ABOUT ANY ISSUES WITH WHEELS OR ABOUT WHEEL DEFECTS OR RECALLS. AFTER THE WHEEL INCIDENT, THE HOLLYWOOD TOYOTA SERVICE DEPARTMENT NOTIFIED ME THAT THE WHEEL STUDS WERE DEFECTIVE AND HAD FAILED. I HAVE NEVER BEEN NOTIFIED BY TOYOTA ABOUT THIS POSSIBLE ISSUE IN MY MODEL CAR. I BELIEVE THAT IF THERE IS A KNOWN DEFECT IN A PRODUCT THAT ALL TOYOTA OWNERS SHOULD BE NOTIFIED ABOUT IT. AFTER ONLY THE HUB WITH OBVIOUSLY BROKEN STUDS WAS REPLACED THE DEALERSHIP SERVICE DEPARTMENT TOLD ME THAT THERE WAS NO GUARANTEE THAT MORE WHEEL STUDS WOULDN'T BREAK OFF MY OTHER WHEELS. IF I CANNOT BE GUARANTEED BY TOYOTA THAT THE WHEELS WILL STAY ON MY CAR WHILE I DRIVE IT THEN I HAVE TO SAY THAT I HAVE LOST ALL CONFIDENCE IN THE BRAND AND WILL NEVER PURCHASE ANOTHER PRODUCT FROM BOTH TOYOTA OR THIS DEALERSHIP EVER AGAIN. I ALSO ASKED THE SERVICE DEPARTMENT TO NOTIFY THE SALES MANAGER THAT SOLD ME THE VEHICLE SO THEY COULD FOLLOW UP WITH ME TO REASSURE ME ABOUT THE REPAIRS. THIS REQUEST WAS IGNORED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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