Toyota Corolla Matrix Complaints (2009)

74 consumer complaints on file.

#11016454August 21, 2017
AIR BAGS
I AM UNABLE TO DRIVE MY CAR BECAUSE OF I AM AFRAID OF THE AIR BAG EXPLODING. I HAVE CALLED VARIOUS DEALERSHIPS AND I KEEP GETTING THE RUN A AROUND. I NEED TO BE ABLE TO USE MY VEHICLE ASAP. MY GRANDS AND I HAVE NOT BEEN ANYWHERE THIS SUMMER BECAUSE WE ARE WAITING FOR THIS PART. I CAN GO TO ANY DEALERSHIP IN GEORGIA THATS WITHIN 100 MILES OF STONE MOUNTAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016485August 21, 2017
AIR BAGS
TAKATA RECALL NOTHING HAS HAPPENED YET, BUT THERE IS A RECALL GOING ON WITH MY AIRBAGS (SHRAPNEL FROM AIRBAGS), THAT HAS NOT BEEN ADDRESSED IN OVER 1 YEAR. I STILL OWN THIS CAR AND USE IT EVERYDAY, AND I AND MY PASSENGERS ARE PUT AT RISK EVERY TIME, SPECIFICALLY IF THE AIRBAGS WERE TO DEPLOY. TOYOTA HAS NOT DONE ANYTHING ABOUT IT EXCEPT TO SEND A LETTER THAT IT WILL BE REMEDIED SOON WHICH WAS SENT 1 YEAR AGO. ADDITIONALLY, I RECEIVED A AUTO AIRBAG SETTLEMENT NOTICE, BUT AM NOT ELIGIBLE BECAUSE I STILL OWN THE CAR! THIS IS RIDICULOUS. TOYOTA NEEDS TO PRIORITIZE BY OWNERS OF VEHICLES THAT CAN CURRENTLY STILL RECEIVE INJURY OR DEATH FIRST OVER THOSE THAT HAD PREVIOUSLY OWNED/LEASED THE CAR AND WERE THEREFORE ONLY POTENTIALLY AT RISK. TOYOTA IS PUTTING MY LIFE, AND MY PASSENGERS' LIVES AT RISK, EVERY DAY, AND THEY DO NOTHING ABOUT IT. NOTHING HAS HAPPENED YET, BUT WHY AM I BEING PUT AT RISK FOR SOMETHING THAT IS NOT MY FAULT, AND SHOULD BE REMEDIED BY THE SELLER AS I AM THE CONSUMER? WHY SHOULD THIS EVEN BE ABOUT SOMETHING THAT HAS HAPPENED, WHY ISN'T IT ABOUT PREVENTION AND NOT HAVING TO BE FEARFUL THAT EVERY TIME I DRIVE MY CAR, THAT IF I GET INTO AN ACCIDENT THAT I AND ANY OF MY PASSENGERS MAY DIE BECAUSE SHRAPNEL WILL DEPLOY FROM THE VERY SAME AIRBAGS THAT WERE MEANT TO KEEP US SAFE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016250August 18, 2017
AIR BAGS, UNKNOWN OR OTHER
"TAKATA RECALL" I'M NOT MAKING A COMPLAINT BECAUSE THEY EXPLODED, YET...ALTHOUGH, I HAVE BEEN NOTIFIED THAT THEY COULD EXPLODE, SO ESSENTIALLY, THIS MAKES MY VEHICLE INOPERABLE SINCE NOTIFICATION AND MAKES ME INELIGIBLE TO WORK USING MY VEHICLE. FURTHERMORE, ACCORDING TO THE MANUFACTURERS NOTES: IT IS SUGGESTED THAT I FILE A COMPLAINT WITH THE NHTSA. PER : IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015751August 16, 2017
AIR BAGS
TAKATA RECALL. TOYOTA SENT ME ARECALL LETTER AT THE BEGINNING OF THE YEAR 2017 SAYING THEY HAD NO FIX AND I SHOULDN'T USE PASSENGER FRONT SEAT. WHEN I DIDN'T HEAR FROM THEM AGAIN FOR SEVERAL MONTHS I CALLED THEIR CUSTOMER SERVICE AND WAS TOLD THERE WAS NO FIX FOR MY CAR UNTIL DECEMBER 2017. ANY TOYOTA DEALER WOULD GIVE ME A FREE RENTAL CAR. WHEN I CALLED THE DEALER I WAS TOLD I WOULD HAVE TO LEAVE MY CAR AT THE DEALERSHIP AND IT WOULD BE PARKED OUTSIDE WITH NO SHELTER. I LIVE IN PHOENIX AZ AND I KNOW WHAT THE SUN DOES TO PAINT, TIRES, AND EVEN INTERIOR OF CARS. SO THAT IS AN UNACCEPTABLE OFFER. SINCE I REALLY NEED FULL USE OF MY CAR I CALLED CUSTOMER SERVICE AGAIN TODAY, AUGUST 16, 2017. THEY STILL DO NOT OFFER AN ACCEPTABLE SOLUTION. THE RECALL LETTER STATED THAT I COULD FILE A COMPLAINT WITH THE HTSA IF I FELT TOYOTA IS UNABLE TO REMEDY THE DEFECT WITHIN A RESONABLE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012483August 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011473July 29, 2017
AIR BAGS
TAKATA RECALL IT HAS BEEN MONTHS OF BEING ABLE TO SAFELY USE THE CAR. THERE IS NO DATE OFFERED FOR A FIX. DEALERS IN 2 STATES HAVE THE SAME RESPONSE. HOW CAN THEY GET AWAY WITH THIS DELAY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010909July 27, 2017
AIR BAGS
TAKATA RECALL - WE HAVE 2 OUT OF 3 OF OUR FAMILY CARS AFFECTED BY THIS RECALL TO WHICH THERE "IS NO REMEDY" AVAILABLE. VERY INCONVENIENT FOR NO ONE TO BE ABLE TO RIDE IN THE PASSENGER SEAT AND PROBABLY NOT EVEN SAFE FOR THE DRIVER OR BACKSEAT PASSENGERS EITHER. WHEN WILL THIS BE FIXABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003129July 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOYOTA OF PASADENA, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT PARTS WOULD NOT BE AVAILABLE FOR TWO WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985854May 15, 2017
AIR BAGS
I HAVE VISITED FORDHAM TOYOTA AT 235 WEST 154TH STREET NEW YORK, NY ON 4/21/2017; AND 5/17/2017 AND I WAS TOLD THE PART WAS ON HOLD. ON 5/11/2017 I RECEIVED A CALL AND I WAS TOLD TO RETURN ON 5/15/2017 TO INSTALL THE REQUIRED PART. MY CAR WAS KEPT IN THE DEALER UNTIL 3PM. AND THEN WAS TOLD THAT THE PART WAS NOT AVAILABLE. I HAVE MISSED (2) DAYS OF WORK DUE TO THIS ISSUE AND IT HAS NOT BEEN RESOLVED. I FEEL TOYOTA IS NOT MAKING ANY EFFORT TO REMEDY THIS ISSUE, PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983392May 3, 2017
AIR BAGS
TAKATA RECALL LETTER THAT WE RECEIVED FROM TOYOTA DIRECTED US TO STOP USING THE PASSENGER SEAT IN THE CAR DUE TO SAFETY CONCERNS, AND ADVISED THAT WE WOULD RECEIVE FURTHER INSTRUCTIONS IN APRIL. IT IS NOW MAY AND WE HAVE NOT HEARD FROM TOYOTA AND THE LOCAL DEALERSHIP ADVISES US THAT NO REMEDY IS AVAILABLE FOR US. WE ARE NOT ABLE TO SAFELY USE THE VEHICLE AS A FAMILY, AND WE HAVE NO IDEA WHEN OR IF WE WILL BE ABLE TO USE THE VEHICLE SAFELY AGAIN. THE VEHICLE IS CURRENTLY BEING USED DAILY BY DRIVER ONLY, AND IT IS UNCLEAR WHETHER THE VEHICLE POSES A THREAT TO DRIVER'S SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10982959May 1, 2017
AIR BAGS
TAKATA RECALL TOYOTA MOTOR CORPORATION USA SENT ME A NOTICE FALSELY CLAIMING THAT THE PARTS TO FIX MY PASSENGER SIDE AIRBAG WERE IN STOCK. I CALLED THE DEALER ON 5/1/2017 AND TOLD THEM I WANTED TO GET THIS RECALL DONE. I TOLD THE DEALER THE MODEL AND YEAR OF MY CAR. I WAS TOLD TO BRING THE CAR IN. WHEN I ARRIVED AT THE DEALER, I WAS TOLD THAT THEY DID NOT HAVE A PART IN STOCK THAT WAS NECESSARY TO PERFORM THE RECALL REPAIR. THE DEALER FURTHER STATED THAT THE PART WAS ON BACK ORDER AND THEY DID NOT KNOW WHEN IT WOULD COME IN. I CALLED THE TOYOTA MOTOR CORP USA NATIONAL HOT LINE FOR THE RECALL AND ASKED WHEN THE PART(S) WOULD COME IN. THE REPRESENTATIVE DID NOT KNOW. I WAS PUT ON HOLD WHILE THE REPRESENTATIVE CALLED THE DEALER. WHEN THE REPRESENTATIVE CAME BACK ON THE LINE, SHE STATED THE SHE SPOKE TO THE DEALER AND THE DEALER SAID THE PARTS(S) ORDER WAS NOT IN STOCK AT THE PLACE THAT THEY WERE SUBMITTING THE ORDER TO AND THAT HE DID NOT KNOW WHEN THE PART WOULD BE DELIVERED TO THE DEALER. BECAUSE OF THE ABOVE STATEMENTS I BELIEVE THAT TOYOTA MOTOR CORPORATION KNOWINGLY SENT OUT A RECALL NOTICE STATING THAT THE PARTS WERE AVAILABLE WHEN THEY WERE NOT IN STOCK. I WOULD LIKE TO REQUEST THAT AN INVESTIGATION BE INSTIGATED TO DETERMINE HOW MANY NOTICES WERE SENT OUT TO VEHICLE OWNERS SAYING THAT PARTS WERE AVAILABLE WHEN THEIR WERE EITHER NOT ENOUGH PARTS IN STOCK TO FULFILL THE NOTICES THAT WERE SENT OUT AND OR THE PARTS WERE NOT IN STOCK AT THE TIME THE NOTICE WAS SENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979032April 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972347April 13, 2017
ENGINE
ENGIN USED 2 1/2 QUATS OF OIL BETWEEN OIL CHANGES.ENGIN ONLY HAS 71000 MILE ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970050April 3, 2017
ENGINE
HAD A OIL CONSUMPTION RECALL THAT THE DEALER SAID IT PASSED THE TEST BECAUSE IT DID'T LOSE 1 QT OF OIL DURING A 1200 MILE TIME. WAS TOLD IT IS NORMAL FOR OIL TO DISSAPPEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968635March 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/30/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966354March 16, 2017
AIR BAGS
TAKATA RECALL PASSENGER SIDE AIR BAG. RECEIVED NOTICE IN JUL;Y 2016. IT IS NOW MARCH 2017.ADVISED NOT TO ALLOW ANY PASSENGER TO RIDE IN THE FRONT PASSENGER SEAT. THIS IS A TERRIBLE INCONVENIENCE. AFTER 8 MONTHS TOYOTA SHOULD MAKE THE REMEDY A PRIORITY. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959710March 9, 2017
AIR BAGS
TAKATA RECALL - THE MANUFACTURER HAS SENT US A LETTER ASKING US TO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT, BUT HAS NOT PROVIDED A FIX. THIS SEVERELY REDUCES THE UTILITY OF MY VEHICLE - REDUCING ITS PASSENGER CAPACITY BY 25%. IN ADDITION, THIS CREATES AN UNREASONABLE EXPECTATION THAT I AM UNABLE TO FULFILL DUE TO THE NECESSITIES OF EVERYDAY LIFE. I FEEL THAT THE DEALER AND/OR TOYOTA HAS FAILED TO PROVIDE A REMEDY TO THE TAKATA AIRBAG DEFECT WITHIN A REASONABLE TIME AND REQUEST RESTITUTION FOR THE LOST UTILITY AND INCONVENIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959501March 8, 2017
AIR BAGS
TAKATA RECALL. I DO NOT THINK THAT A SAFETY RECALL THAT CAN CAUSE DEATH SHOULD BE IGNORED AND SIMPLY TELLING ME NOT TO USE THE PASSENGER SEAT IS UNACCEPTABLE AS MY FAMILY ONLY HAS ONE CAR AND USES ALL THE SEATS. I NEED MY CAR FIXED OR A REPLACEMENT VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959638March 8, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955563February 20, 2017
AIR BAGS
TAKATA RECALL WE RECEIVED THE NOTICE OF RECALL LAST MAY (2016). WE HAVE RECEIVED NO OTHER NOTIFICATION FROM TOYOTA OR THE OEM MANUFACTURER (TAKATA). GIVEN THE POTENTIAL SEVERITY OF THE PROBLEM, I DO NOT CONSIDER THIS "TIMELY" ON TOYOTA'S PART AND REQUEST THEY BE ENCOURAGED TO GET THIS DONE. PLEASE NOTE THAT THE RECALL NOTICE ADVISES US NOT TO OPERATE THE VEHICLE WITH ANYONE IN THE FRONT PASSENGER SEAT. THIS IS A SIGNIFICANT LIMITATION. I REALIZE THAT THE REMEDY CAN'T BE ACCOMPLISHED OVERNIGHT BUT IT SEEMS LIKE SOME PROGRESS SHOULD HAVE BEEN MADE IN THE 9 MONTHS SINCE WE RECEIVED THE NOTICE. IN ALL OTHER RESPECTS THE VEHICLE HAS BEEN EXCELLENT AND THE TWO PREVIOUS RECALLS WERE ACCOMPLISHED QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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