Tesla Model X Complaints

402 consumer complaints on file.

#11596350June 25, 2024
STEERING
Hello, this is a complain for the placement of the horn on the 2023 Tesla Model X. The horn is a button on the side of the steering wheel and it is very hard to use especially when the wheel is turned. I almost got into an accident because I couldn't honk and alert the other driver in time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596106June 24, 2024
STEERING, UNKNOWN OR OTHER
Safety hazard / concern over Horn Button on steering wheel as well as Turn Signal buttons. Not having a center horn has been challenging and dangerous as instinct is to press the center of the wheel and not look for the horn button in quick road hazard situations, merging traffic, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596030June 23, 2024
UNKNOWN OR OTHER
The 2023 Model X is not equipped with a real horn, only a button on the side of the wheel. Yesterday someone veered into my lane and I was unable to find the button in time almost causing a collision. It's idiotic that they were allowed to not include a physical horn. The 2024 model year fixed this but they offer no free retrofit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596028June 23, 2024
STEERING
The horn is a small button on the steering wheel vs a large horn in the middle of the steering wheel. In an emergency situation the horn requires thought to press. Time is not something you have in an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595808June 21, 2024
STEERING
The horn is not mechanical and is not located in the center of the steering wheel. It is dangerous that it is a switch on the right side of the wheel. The horn is located next to the wiper switch and I have had multiple incidents where I could not initiate the horn and used the wipers. Tesla has a retrofit where they can put the horn in the middle and the newer models have it in the center of the wheel like traditional vehicles but are charging 2400+ for owners to get it corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595384June 19, 2024
STEERING
I was driving and the car started changing lanes. The steering became heavy and I was barely able to move it and required extreme force. Tesla screen displayed ( steering assist reduced ). I almost died. I was facing cars on both directions and was barely able to get my self to a safe spot. There was no warning before this happened. The car is currently with dealer The steering became acutely extremely heavy and unresponsive and locked on a busy road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595273June 19, 2024
UNKNOWN OR OTHER
Horn button on steering wheel in the 2023 Model X is difficult to access when trying to warn another vehicle of an unsafe manuver such as a lane change without noticing my vehicle next to it. In my specific incident, a driver on my left tried to change lanes and nearly collided with me as I had to visually locate the small button (1 of four buttons on the right top of the steering wheel) then press it which takes much more time than hitting the center of the steering wheel with the palm of your hand to alert the other driver with my horn. I instead had to hit the breaks and narrowly avoided a collision. This delay in finding the 1-2 centimeter button is a design problem that has been address in the 2024 Model X by Tesla which added a phyical push horn to their steering wheel like every other automobile. This a safety design issue that will lead to accidents and needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595074June 18, 2024
UNKNOWN OR OTHER
The 2023 Model X has a very small off center horn button unlike every other car I have ever owned which had the horn in the center airbag area. I have had several occasions where I needed to alert a driver trying to merge into my occupied lane and failed to do so because my muscle memory could not find the horn were it is expected to be. Even if I do remember that the horn is a tiny button on the "right" side of the steering wheel, the right side is in a random location based on your current position of the steering wheel making it almost impossible to find the button while turning the wheel to avoid it situation you are trying to alert. Tesla has since corrected this issue in the 2024 model but they should be forced to recall existing models with this poorly designed steering wheel and horn position. It is a major safety issue which can easily lead to accidents that could have been avoided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595009June 18, 2024
STEERING
2023 Model X Plaid. All stalks and physical horns have been removed. They are now capacitive buttons on the steering wheel that move with the wheel, are not raised to find easier, and are difficult to find in emergencies. I was nearly in a head-on collision and couldn't find the horn fast enough so I had to swerve excessively to avoid getting hit. The other driver didn't even know I was there. The 2024 model now has a physical horn, but Tesla refuses to swap out mine citing "upgrade paths" I have less than 2000km on this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594710June 17, 2024
STEERING, UNKNOWN OR OTHER
Horn button is not in center of steering wheel. This makes sounding of the horn by a driver less accessible in an emergency or urgent situation to avoid a collision, accident, or pedestrian. Please request a recall for a standard center horn location I'm the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594709June 17, 2024
STEERING
Honk as a button instead of at the center. Came close calls a few times where accident could have been avoided if I am able to honk within split second. I kept pressing center of the steering wheel. Safety Recall should be made. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594682June 16, 2024
UNKNOWN OR OTHER
I was stopped at an intersection in the left turn lane heading southeast at a busy intersection. Left turn signal was on and within 3 minutes of getting to the intersection the vehicle experiences an uncommanded full power acceleration into a very busy intersection. To avoid oncoming traffic, I veered to the right while breaking which did not stop the vehicle. Avoiding a traffic pole and continuing into a business empty parking lot which usually is not empty due to loitering in the area, and avoiding the building the vehicle continued accelerating at a high rate of speed and was stopped only because it hit a metal pole which was hidden by a large bush on the side of the business. If the pole would have not stopped the vehicle it would have continued into oncoming traffic in the north bound lane. Air bags were deployed. The only visible injury I received was burns from the airbag on my right arm and sever busing on my abdomen which has taken 4 months to resolve. The police were on the scene immediately, my insurance company representatives have seen the videos produce by myself and Tesla sent to me via email. The insurance had put a hold on the vehicle which was towed to Carparts. Tesla has never contacted me or my insurance company that I know of besides my request by email for the additional data. I have driven a Tesla model S for 7 yrs prior to purchasing the Model X. The Model X had an incident once that it stopped on its own while I was driving on an interstate. I veered to the right to get off the highway and thankful no one was behind me. There wasn't any indication that anything was wrong and may have been something corrected by an automatic update which dealt with exiting right off a highway which I was not doing but this incident never happened again.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11594660June 16, 2024
UNKNOWN OR OTHER
It has been hard for me to signal right and left in a timely manner due to the fact that the turn signal stall has been replaced with two buttons on the left side of the steering wheel. To make this new design even more complicated to learn, when the steering wheel is turned 180 degree (ie when parking or exiting a parking space) the right/left signal buttons are on the opposite side of the wheel and in reverse positions. Second, the only way that I know of to honk the horn, is to press a small button on the right side of the steering wheel. My wife and I have never been able to honk the horn in a timely fashion because this is not how anyone has ever learned to operate the horn on a car, which is supposed to be a bump on the center of the steering wheel. Tesla should be required to replace these controls with standard controls that do t require a new training program and hours of drills to make them instinctive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594534June 15, 2024
UNKNOWN OR OTHER
Due to the location of the horn on the 2023Tesla Model X it poses a serious problem in an emergency. What component or system failed or malfunctioned, and is it available for inspection upon request? The location of the horn on the steering column is a serious danger in an emergency due to its design and location making to hard to access in a emergency situation How was your safety or the safety of others put at risk? there have been several close calls with other drivers merging over and there is not enough time to apply the horn due to its location. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? i know at least one other tesla model x owner who has reported this same issue to Tesla Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The problem is due to the poor design which puts the horn in a bad location with the potential of causing an bad incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593252June 8, 2024
UNKNOWN OR OTHER, STEERING
Many newer models of Teslas do not include a horn in the middle of the steering wheel. Instead there is a small button on the left side which is impossible to find to warn others of a possible collision! The driver gets distracted trying to find the horn and makes the situation even worse by not reacting quick enough. They released a new version of the wheel with a horn but those who are out of warranty have to pay a large amount for a basic yet hugs safety oversight. They should be replaced on with recall free of charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593226June 8, 2024
STEERING
The location of horn small icon and not in middle of the steering wheel is very hard to locate when you need it and safety concerns. Several times I needed to use the horn in emergency but were not able to locate it when you are in sudden need. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592742June 5, 2024
UNKNOWN OR OTHER
the horn on the 2023 Tesla x is horribly positioned, and a real safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592031June 2, 2024
UNKNOWN OR OTHER
I was driving in the slow lane of a 3-day (each direction street). On my right were cars parked on the street. A car in the 2nd lane was coming up and passing me and it decided (without signaling) to turn into my lane. Scared I tried to press the horn, but pressing the large padded center of the steering wheel is not the horn. Frantically, as the car kept moving into my car, I slammed my hand on the center of the steering wheel, but no sound. Finally I slammed on the brakes, not knowing if I would be hit by the car behind me. The stupid horn on the Tesla is just a small button in one corner of the steering wheel that moves around as the steering wheel is turned. This is an incredibly dangerous and mostly useless location for a car's horn. Please please require Tesla to provide a center-of-steering wheel horn and not some tiny, off-center, difficult-to-find-in-an-emergency horn button. I believe Tesla has recognized how dangerous this is and changed the steering wheel design on 2024 cars, but for all of the prior cars, this danger remains. Please require Tesla to fix this dangerous condition. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591867June 1, 2024
STEERING
The steering locked up and it would not move. This happened as I was driving on a road at about 35 miles per hour. I could not steer until I dropped the car speed under 10 miles an hour and using great force was able to navigate the car to safety. I had the car towed to Tesla for repair. They kept it about 4 days and returned it. Within 40 miles of driving the car gave a notification that the steering was "reduced". I was in the car with my [XXX] daughter and about to get on the freeway. I immediately pulled over and had the car towed again to Tesla for repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591723May 31, 2024
VISIBILITY/WIPER
Tesla Model X wipers are not working properly in rain. The max speed is 3 and it is not helping in the rain at all which is a severe safety concern for me and other vehicles on road. The Auto mode on wipers also doesn't detect the rain properly and sensitivity is not adjusted. Please look into this. I believe this is across all the Tesla models. Tesla is pushing over the air updates for wipers but this is not helping at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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