Subaru Outback Complaints

1,029 consumer complaints on file.

#11574953March 1, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My son was traveling at an appropriate highway speed when the truck in front of him stopped suddenly. He braked immediately and was able to slow down significantly, but not enough to avoid colliding with the back of the truck in front of him. He was going approximately 20 mph, still braking, when the collision occurred. His best recollection is that the vehicle's pre-collision system did not engage until after he collided with the truck. There was damage to the front end of the vehicle but it was not severe. My son moved the vehicle onto the shoulder of the highway and put it in park. The driver of the truck called the police. My sons got out of the vehicle. While they were talking with the other driver and the police, a fire started under the hood of the vehicle and within several minutes the entire vehicle was consumed. The wreckage was towed to 1022 Shannon Court, Livermore CA 94550. In July 2023 we were involved in an accident that impacted the front bumper, left front quarter panel, and Subaru EyeSight system of the same vehicle involved in this accident. Repairs after the July 2023 accident were performed by Kraft Body Shop in Santa Clara, CA. Repair and calibration of the Subaru EyeSight system were performed by Santa Cruz Subaru after that accident.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11574848March 1, 2024
VISIBILITY/WIPER
I parked at a store, i came out an hour later and there was about a foot long crack in my windshield. I asked to look at the security footage of the store and there was no contact from anything or anyone with the windshield. There is not point of impact, the windshield simply cracked on its own on the passenger side. There was absolutely no sign of any damage before this and i had recently had inspection at the dealership and there was no mention of any issues with the windshield. I reached out to the salesman who sold me this car from the Subaru dealership about 3 months ago and he said they could not help. I reached out to Subaru Customer Advocacy and they are contacting dealership, I have not heard back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574732February 29, 2024
VISIBILITY/WIPER
Windshield cracked after a tiny pebble hit at around 35mph. Dealer and Subaru of America refuse to take responsibility for their defective and poor quality windshields.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574381February 28, 2024
SEATS
This is 3 years old with 27000 miles. The driver's side seat has cracked and tear. This is what subaru is putting out there for the public. Cheap material and poor workmanship.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573693February 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Adaptive cruise control slows way down for a sound wall on a curve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573691February 23, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The pre-collision braking system has engaged twice during normal traffic flows and came close to causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573279February 22, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
The front collision warning does not work in this car. When coming within 5 feet of the car in front of my vehicle at higher rates of speed my car offered no warning indication nor did it brake. Pre collision braking is turned on. Lane departure all functions is turned on. Driver monitoring system is turned on. I took car in to have it evaluated and colonial Subaru in Feasterville told me all systems were fully functional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573060February 20, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
While doing a casual drive, engine made a noise after work at night. Woke up in the morning and check engine light as well as the EyeSight light was on. Checked everything and noticed the coolant was low; but upon filling it, did not resolve the issue. Took it to a Subaru service center and was told that it the Temp Valve had been stuck and that they had replace not only one for my year model the same day, but also a ‘20 and ‘19 in the past week. Have looked online and noticed others have been unfortunate around the same mile range 60k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572939February 20, 2024
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
As I was approaching a T intersection and preparing to stop at the stop sign, I started to apply my brakes when all of a sudden my car accelerated and lunged forward almost into the path of oncoming traffic on the intersecting road. As I had originally started to apply my brake, it felt as if the brake dropped slightly under my foot but, as the car lunged forward, I immediately jammed on the brake so I am not 100% sure about that dropping sensation. It all happened within a matter of seconds. Anyway, jamming on the brakes stopped the forward momentum and the car stopped before actually entering the path of an oncoming car. If I had started to brake any closer to the intersection, I may not have had time to stop the car in time to avoid a broadside collision with the oncoming car. I have owned this car about a year and a half and this is the first time anything like this has happened. There was no warning lamps, messages etc at the time or prior to the incident. After the incident, my husband checked online and saw that others have described a similar experience with their Subarus and, apparently, there is an ongoing lawsuit involving this problem. This just happened last evening so I have not yet taken my car to the dealer to be inspected but plan to do so soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572847February 20, 2024
UNKNOWN OR OTHER
Windshield constantly cracks after no or hardly any impact. I’m constantly holding my breath even if it’s hit by a bug, bird poop, or even a rain drop. The windshields are terrible. I’ve gone through 2 replacements and one sealed crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572776February 19, 2024
VISIBILITY/WIPER
Driving on the highway approximately 65 mph a rock hit the lower right side of the windshield on the passenger side. This caused a broken round style depression in the glass and 2 cracks that radiated out about 5-6 inches. This is will be the second replacement windshield and 3rd repair within 1 year of ownership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572733February 19, 2024
UNKNOWN OR OTHER
Windshield has cracked horizontally without an impact in the same spot two times now. Both times the car was sitting in the driveway. The first was in April of 2022 and began on the passenger side about 1' up from the bottom of the windshield. I had it repaired but was not told how the crack appeared. Now in February of 2024 I have the same crack beginning in the same spot with no sign of an impact again. I plan to have it repaired again, but will assume the crack will happen again in the next few years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572403February 16, 2024
ELECTRICAL SYSTEM
Purchased my 2022 Outback Premium March 2022. In less than a year, the Star Link Console was restarting at least once a day. Then it began restarting more frequently. The Subaru Dealership updated the software and the restarts slowed to maybe once every few weeks instead of the 3 to 4 times in 30 minutes. Then the restarts began again. The Subaru Dealership updated the software a 2nd time in less than 9 months. Then the restart began more frequently; again. The 3rd service visit to the Subaru Dealership upgraded the firmware to a newer version. In less than 6 months, the screen is rebooting with more frequency and Eye Sight is causing Subaru to email and text notices of an issue. This is now February 2024, my 4th visit for the same issue. Although, this time is worse. The screen is restarting every 2 to 3 minutes, but the screen won't stay when it shows the logo and the screen is completely black. Now, the electronic driver's controls screen and the Star Link screen ae malfunctioning. It doesn't matter if the vehicle is travelling (any speed) or idle when it restarts or goes completely black. Once the car was turned off for about 1 hour after reaching my destination. I returned to my Outback, started the ignition and it took more than 2 miles for both the black screen to boot up and show any information. Several codes and symbols showed up, but then the screens rebooted again. My 2022 Outback has been at the Subaru Dealership for nearly 7 days and service is informing me that Corporate has to collect digital information to confirm replacement of the Star Link Consoles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572358February 16, 2024
VISIBILITY/WIPER
I parked the vehicle at a local restaurant in the sun. The windshield cracked from midpoint passenger side to middle and f windshield. No impact from rock or other item and I had the car in sight at all times while in the restaurant. This is a defective part. When I bought the car I paid extra to have a special coating put on at the dealership due to a known thin glass problem on Subarus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572331February 16, 2024
UNKNOWN OR OTHER
Defective windshield. Car purchased in 6/2021 and as of 2/16/24, windshield has been replaced 3 times which would make it my 4th windshield total. No off-road use. Car driven locally. Insurance is dropping me due to excessive windshield replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572044February 15, 2024
VISIBILITY/WIPER
Windshield spontaneously cracked while parked overnight in garage. Crack originated on passenger side in the middle of windshield starting at the end of the panel and running to middle of windshield horizontally. No chip, damage, impact happened. It literally cracked on its own overnight. Husband is a window engineer and said either the glass is not sustainable for the span of the windshield or the seal is faulty and it dislodged/shifted the glass causing a pressure crack. Subaru has no recalls but this is a common problem according to this website and hopefully someone can address this because it’s a safety issue and happens without impact or damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572039February 15, 2024
UNKNOWN OR OTHER
Windshield pressure cracked from passenger side to middle. Horizontal crack, no chip/impact damage. Was parked at night and woke up to crack in the morning. No visible chips or damage to create crack. Literally cracked on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571827February 14, 2024
UNKNOWN OR OTHER
It was 5:30 PM and I was driving 80mph (the speed limit) down interstate 84 near Mountain Home Idaho. There was no one near me and I heard a very loud bang and my sunroof had exploded. It exploded out as from the inside and not down as though something had hit it. I did not see anything that could have caused this is just exploded on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571560February 12, 2024
VISIBILITY/WIPER
Windshield cracked 40 days after purchase with no apparent stone strike, collision or pressure. ~4 inch crack noticed from the top middle section where eyesight camera is mounted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571299February 11, 2024
VISIBILITY/WIPER
I have a 2021 Subaru Outback. I was driving on Interstate 93 at typical highway speed and a small pebble struck my front windshield. It left an approximately 5-inch crack on the passenger side, just above the wiper. Within a few days, the crack had spread across the entire windshield and I’m now in process of having it replaced. My complaint is that I’ve had small pebble strikes on the windshields of prior vehicles I’ve owned and I’ve never had one crack so easily. The windshield glass on this Outback seems unusually fragile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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