Subaru Outback Complaints

1,029 consumer complaints on file.

#11581488April 6, 2024
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Two times already the driver side door of the 2024 Subaru Outback opened while driving. One time it was on the freeway, at freeway speeds. The second time happened today 4/6/2024 while driving on a city street. Both times once the vehicle was in motion, there was no indication, no chime, or anything that suggested that the door latch wasn't closed. To be specific, the door actually opened, free from the latch. This was concerning and a safety issue especially when this happened on the freeway, as I was on the left lane. I was able to safely pull to the right and close the door. No lights, no warnings. Nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581272April 5, 2024
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
While traveling at highway speeds (75 mph) the hood release mechanism released causing the hood to lift several inches. While the manual release kept the hood from opening completely, I had to immediately pull to the shoulder and firmly close the hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581016April 3, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
My brakes failed as I was pulling up to a curb as I attempted to break to put my car into park my breaks failed to engage. My vehicle is also equipped with emergency braking system that did not engage my vehicle crashed into and through a 7/11 while I was breaking the entire time manuall! The vehicle would not stop and did not stop until it hit the back wall of the store inside.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11580977April 3, 2024
POWER TRAIN
The contact owns a 2022 Subaru Outback. The contact received notification of NHTSA Campaign Number 23V755000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580959April 3, 2024
UNKNOWN OR OTHER
In my first “road trip” with the vehicle I experienced a cracked windshield. Less than 2000 miles from new. I was told by dealer nothing can do and that’s why they stress “extended warranty packages”. Sold a >$1,000 package that replaced windshield and converter several more. It seems that this is a very common occurrence from reviewing online forums. It should not be the customers fault for normal driving and the windshield be so thin / incapable of normal rocks etc not causing damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579793March 27, 2024
STEERING, POWER TRAIN, EXTERIOR LIGHTING
This vehicle has severe CVT problems. It shifts back and forth with a clunk on level roads at a steady speed. I have a 2015 Murano with over 80,000 miles that does not display this type of behavior. I am driving a loaner which is a 2023 Subaru with the same engine and transmission as mine and it has none of my safety problems. The additional safety problems are: very poor resolution on backup camera and incorrect guidance lines; we are a hands free state and my voice command will not properly make calls; built in nav is horrible and Android Auto doesn't work; Adaptive headlights don't work; lane centering hugs the left side of the lane to a degree that I have to pull to the right if a vehicle is passing me; Auto rear braking does not work properly. The rest of the items are more of a nuisance than safety oriented. I have owned over a dozen Subarus without having any issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579616March 26, 2024
ENGINE
Thermal control valve became inoperable at less than 40,000 miles. Engine shut down and began to overheat. Part is known to easily fail by Subaru. Has been examined by dealership. All warning lights came on at once, and cruise control and Eyesight were disabled. NHTSA Recall Number 23V755000 We have been on the list for this recall repair since 12/28/2023, we were told when we scheduled the service appointment for the TCV that the dealership was not doing any more recall repairs any time soon as they could not get parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579585March 26, 2024
VISIBILITY/WIPER
Windshield cracked when vehicle was traveling at a slow rate of speed, in the rain while on an on/off ramp. It has already been repaired. Crack went across the windshield right in my line of vision. The dealer examined the car and stated that at some point, the windshield was hit and that it just eventually cracked. There was no warning prior, I had not noticed any nicks prior to the crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579168March 24, 2024
EXTERIOR LIGHTING, STEERING, UNKNOWN OR OTHER
Both front headlights cast a tabbed rectangular shadow into driver's field-of-view creating two potentially dangerous disruptive shadows/dead spots at certain longer distances and in open flat terrain areas. These tabbed rectangular shadow/dead spots often tricks the driver into falsely responding/over-reacting unnecessarily. The dead spots in the driver's field-of-view can be potentially dangerous while driving at night and around turns/corners where the LED headlights automatically track and follow based on the steering inputs by the driver. These projected tabbed rectangular tabs often startle my wife and or I often tricking our eyes into seeing what appears to be an object darting out in front of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579073March 23, 2024
VISIBILITY/WIPER
While on highway 880 north bound. A rock was thrown towards our windshield while going through construction zone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577621March 15, 2024
VISIBILITY/WIPER
Chipped windshield quickly progressed to full crack, which necessitated windshield replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577274March 14, 2024
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA, LANE DEPARTURE: SENSING SYSTEM: CAMERA
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577064March 13, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
My entire infotainment system, including the "EyeSight" sensors regularly shut off, or won't turn on upon vehicle start. Happens to the radio and other parts of the infotainment system too. It's been happening since about September 2023. I purchased the car in March 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576944March 12, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While going 65-70 mph on the freeway the car began braking on its own with no cars nearby. It almost came to a complete stop but then started moving, then hesitated once more before releasing. I reported it to the dealership. They said they could try to recalibrate but otherwise I should contact Subaru of America because I no longer felt safe on busy California freeways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576782March 12, 2024
ENGINE
failure/malfunction of thermo coolant control valve some of the systems safety features have been disabled making it unsafe for me to drive vehicle The car gets hot and high beams don’t work heater doesn’t work. Diagnostic was performed by independent mechanic determining this issue Warning lights on dashboard to check engine and many other lights flashed Repairs cost over $1700 which is not affordable especially since this a manufacturer defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576294March 8, 2024
VISIBILITY/WIPER
While parked and without impact from any object, the windshield cracked causing visibility issues for the driver leading to unsafe driving conditions for those inside and outside the vehicle. The problem is a common issue among many Subaru vehicles. The issue has been reported but not yet inspected. There were no warnings before the issue appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575677March 5, 2024
VISIBILITY/WIPER
12 inch Crack developed in windshield while car was parked in garage. No chips along the entire crack or in its vicinity. Car/windshield were less than 3 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575669March 5, 2024
VISIBILITY/WIPER
A crack developed in the windshield on the passenger's side spontaneously. We got in the car in the morning and noticed it. There are not any chips/indents where a stone/rock may have started the damage, but starts at the edge of the windshield. It started about 8 inches and now it is about 20 inches in less than 24 hours. We called our insurance company to ask about repairing it. Our deductible is $1000 so we will need to pay most all of it out of pocket. They let us know that unfortunately they've been seeing similar issues with other policyholder's subaru windshields the past 5 years or so and for us to contact the Subaru corporate office. We will be having it replaced by Safelite.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575591March 5, 2024
VISIBILITY/WIPER
2 Spontaneous damaged windshields.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575144March 3, 2024
ELECTRICAL SYSTEM
The vehicle has a power drain that occurs randomly. I purchased the vehicle used in Jan 2023. The car is driven daily at least 40-50 miles. The first occurrence it would not start in 11/23, jump started and it was fine for 3 months. The second time it would not start I checked the battery and it was completely drained. Jump started and I have had no problems yet. No accessories or lights were left on. I have a monitor on the OCB port and it shows the battery voltage on a 24 hour scale. I can see it drops down to a low level for a short time every 4-5 hours and then returns to normal. I don’t want to lose the battery in the middle of nowhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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