Subaru Crosstrek Complaints (2023)

36 consumer complaints on file.

#11774391October 29, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I filled up my 2023 Subaru Crosstrek with gasoline and a short time later the Check Engine light came on as did the warning lights that the safety features associated with the EyeSight system indicating it was no longer functioning. It encouraged me to get the car checked immediately. It turned out that I had not completely tightened the gas cap. I tightened the gas’s cap hoping the safety featured would reset - it didn’t. I contacted Subaru and they said it should reset after a few stops when the engine is shut off. I was on a road trip from Pennsylvania to Maine on a weekend so there was no place to get it checked or reset. We stopped multiple times along the way and it never reset. There were no Subaru dealers at our destination in Maine. Finally after some research I found out I needed disconnect the battery for at least 30 minutes and the car’s computer will reset. It worked. My point is that a simple loose gas cap will TOTALLY DISABLE all of the car’s SAFTY features associated with the EyeSight system create a safety problem totally unassociated with a loose cap or vapor leak. I can understand the warning lights coming on telling the driver to have the car serviced immediately. I do not understand why it needs to disable the collision avoidance, line crossing warning and other SAFETY FEATURES associated with EyeSight, making the car less safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771919October 18, 2026
POWER TRAIN
2023 Subaru Crosstrek, 88,000 miles. Oil temperature warning light illuminated on October 5, 2026; dealer diagnosed CVT torque converter failure requiring replacement ($2,954 repair). This is the second CVT failure in two months: the same dealer replaced the CVT valve body in August 2026 (~$3,400) for the same warning light. Vehicle has remained parked at the dealer since the failure — driving with a failing torque converter can damage the CVT. Submitting as a transmission defect report."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761205September 1, 2026
SERVICE BRAKES
Often the brakes are squishy. They require me to push almost all the way down on the brake pedal to engage. This has happened several times of the last year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758851August 23, 2026
ELECTRICAL SYSTEM
The battery and electrical system died while I was at a red light in traffic on my way to work. I was stuck on a major road with trucks and traffic behind me while I was stuck in the middle lane. I had to wait for help to be pushed out of traffic to the sidewalk and wait for a jump. The Subaru dealership confirmed this was an issue with their battery and auto stop/start system and charged me $600 to replace the battery. When it died, every light on my dashboard lit up but there was no prior warning. I no longer have this vehicle as I did not feel safe driving it anymore and I traded it in for something completely different.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737874May 14, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Purchased vehicle 8/27/2025 within 1 day and 1 month of 2 separate class action lawsuits. Purchased from CarMax Wilmington. Car produced electrical shock to my hand first time I attempted to pair the vehicle. Parkway stated at that time I was under an additional warranty but the vehicle would require constant “updates”. This was an intentional deception to prevent me from pursuing what is required under the law, which is the replacement of head unit and subsequent by back of the vehicle when those services fail. "I am reporting a severe pre-crash safety module defect and subsequent dealer concealment on a 2023 Subaru Crosstrek. Two weeks prior to being rear-ended, Parkway Subaru in Wilmington, NC, executed seven failed EyeSight safety recalibration sequences. The service department concealed the component failure, falsely stating the vehicle 'just needed updates,' releasing an unsafe vehicle with non-functional automated braking into commerce. Post-collision, the vehicle was redirected to an uncertified shop to perform unauthorized repairs and cover up the pre-existing safety failure. Service Manager Selena Tighe verbally threatened me to suppress my references to federal class-action safety filings.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11736353May 7, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Replaced battery 3 times. Believe this car has the parasitic battery issue. Attached on of the bills. Looking for the other 2.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735448May 4, 2026
SERVICE BRAKES
the rear brakes keep engaging while the car is driving. we purchased the car in November 2022. this happened in December 2024 & at the time a dealership in [XXX] area (where my son attended college), said it was an issue and replaced parts in the brake system. yesterday while we were driving back from [XXX] to Houston - the brakes started to make loud squeaking noise as if they were engaged and the brake light keep going on and off. fortunately, this happened very near to Houston and we drove slowly on by roads back home. it feels likes driving with hand brake engaged. fortunately nothing happened to us. but this is a systemic problem with subaru crosstek! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721593March 2, 2026
ENGINE
Passenger side valve cover gasket and spark plug seal failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714624January 31, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving today January 30th 2026 on the road going 35 mph into the sunlight and all of the sudden my vehicle acted like I slammed on my brakes and I jerked forward almost hitting my chin in the steering wheel. Luckily no one was close behind me or I could have easily been hit. There was nothing in front of me so emergency brakes should not have deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704596December 11, 2025
SUSPENSION
I've never taken my 23 crosstrek off the pavement I'm driving down hyw and my rear struts break my crosstrek has 38 thousand miles on it and it's only 3 and 1/2 years old I've owned many cars were if drove hundreds of thousands mile and none of them broke there struts going down the hyw
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697914November 6, 2025
VISIBILITY:WINDSHIELD
The contact owns a 2023 Subaru Crosstrek. The contact stated that while her grandson was driving at an undisclosed speed, the front driver's side windshield cracked unexpectedly. The windshield had developed a crack without impact. The vehicle was taken to the dealer, who determined that the front windshield needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692207October 8, 2025
ENGINE
Oct 7 2025 when me and my 6 year old daughter. Was leaving after picking her up at mom i drove off then came to stop sign so i slowly hit breaks and car accelerated very dangerous im very concerned
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688559September 20, 2025
ENGINE
When driving after let of throttle it some time floors it 4 times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681261August 18, 2025
SERVICE BRAKES, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS
THE BRAKE PEDAL SOME TIME GOES DOWN TO THE FLOOR. I BROUGHT VEHICLE IN SUBARU DEALER FOR CHECK UP. THEY STATED THAT THE POWER BRAKE BOOSTER IS DEFECTIVE, NEED TO BE REPLACE. THIS IS 2023 VEHICLE AND THE MILEAGE IS ONLY 46,000 MILES. For safety to me and other drivers please investigate this safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672042July 8, 2025
AIR BAGS, SEAT BELTS
Driving down highway in center lane, at or under speed limit, rainy conditions. Unexpectedly hydroplaned when transitioning from asphalt to bridge. Collided head-on with guardrail on right-hand side of road. Car then rotated and driver side rear collided with guardrail again. Airbags did not deploy, and during initial head on collision with barrier, driver seatbelt came unlatched from locking mechanism. No inspections at this time. No warning lights prior to crash. Potential for significant harm. Vehicle has been towed to IAA by insurance and will be temporarily available for inspection if requested. Presumed totaled, which will be confirmed within the week, after which the vehicle will most likely no longer be available to inspect.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11655198April 17, 2025
VEHICLE SPEED CONTROL, AIR BAGS
The contact owns a 2023 Subaru Crosstrek. The contact stated that while turning into a parking spot at 20 MPH and upon depressing the brake pedal, the vehicle continued to accelerate, causing the contact to crash the front of the vehicle into the concrete wall. The vehicle came to a stop upon impact. The air bags did not deploy. The vehicle was towed to a local autobody center. No warning lights were illuminated. A police report was filed. The vehicle was not destroyed. The contact seated in the driver's seat was injured. No body outside of the vehicle reported an injury; however, a bystander nearby the crash site was taken to the hospital as a precaution in spite of her refusal to seek medical attention. The contact sustained internal bruising to her abdomen and chest, and medical treatment was needed for her injuries. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 4,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11638103January 23, 2025
VISIBILITY/WIPER
The component that is compromised on my '23 Subaru Crosstrek Sport is the windshield. My vehicle is available for inspection upon request. Monday, Jan 13, 2025, a crack formed on my windshield. The crack happened on the inside of the vehicle. It was positioned above the defroster vent on the driver's side, and I saw it happen right before my eyes. I immediately inspected the windshield from the exterior of the car. The crack cannot be felt by touch on the exterior of the windshield. There was no evidence of any damage that the vehicle could have sustained that would have caused the crack. I continued to use the defroster without further incident during my morning commute drive throughout the work week of Jan 13. Monday, Jan 20, the crack expanded to the full length of the defroster vent. It now stretches across both the driver's side and passenger side of the car. Because of the crack, I no longer use the defroster vent in fear of further damage to the windshield. Without use of the defroster, my vision is compromised due to condensation build up between the temperature difference in the interior cabin of the vehicle in contrast to the outside weather temperature. The problem was confirmed by my local Subaru dealership. On Jan 13, I took my vehicle to my local Subaru dealership where I purchased the car. A service manager took pictures of the windshield crack on site and submitted a claim to the dealership’s district manager for review. On Tuesday Jan 21, I received an update from my dealership. The district manager offered a 35% rebate to go towards the repair and/or replacement of the windshield. However, the cost to replace the windshield is quoted at $1600, in which I would be responsible for covering the remainder of the expense. I feel this is an unacceptable attempt of resolve on behalf of my dealership due to the issue at hand is and was completely out of my control. There was no warning lamp, messages or other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634292January 6, 2025
VISIBILITY/WIPER
Windshield began to crack in the lower right corner (sitting in drivers seat) over a year ago, was replaced and just noticed a crack again recently starting in the same spot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632612December 27, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
On the morning of 12/26/24 - I stepped inside my 2023 Subaru Crosstrek and turned on the engine. The vehicle was parked in a commuter parking lot near my home to begin with. When I turned on the vehicle - I noticed a loud roaring sound when the engine turned on which i thought was very strange. Additionally I did NOT have my foot on the gas pedal at all during this time. I proceeded to place the car in drive and all of sudden the car experienced a unintended acceleration straight forward with a sudden burst that i never experienced before. I proceeded to press the brake pedal and tried to turn the steering wheel - but both functions were non-responsive which was incredibly frightening. My car then went straight into a tree with great impact and the vehicle was damaged beyond repair. Also - the vehicle's windshield mounted motion detection camera system (Subaru Eyesight) along with motion detector auto breaking system did not engage before i hit the tree which was very troubling. Thankfully the airbag deployed and other then some medium knee pain i was not injured nor was anyone else injured. A local paramedic truck happen to be onsite at the same time and called local authorities. Overall the malfunctioning of the vehicle is of great concern to me.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11623374November 4, 2024
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
rear tire mostly but all 4 - need to add air 2-3 times daily. even adjusting the air pressure when tires are cold we still need to add air daily. Driving an hour at highway speed, parking car for a couple of hours and still the tire pressure is never sufficient. Brought to dealer 2 or 3 times and they cannot find a reason, me niece and others have also expressed this issue to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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