Subaru Crosstrek Complaints (2023)

36 consumer complaints on file.

#11609398August 19, 2024
STRUCTURE:BODY
The windshield keeps chipping easily. I have not had it inspected. I am not sure who inspects them. It is obviously a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608807August 15, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
A/C drain clogged and let water into car drenching all carpets below all seats- (2) electronic devices below driver and passenger seats malfunctioned and caused all Eyesight and safety systems to fail along with check engine light turning ON, all safety systems failed, all wheel drive offline and power steering went manual.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603557July 20, 2024
UNKNOWN OR OTHER
On July 12, 2024 I was driving down the highway when my sunroof suddenly shattered. It sounded like an explosion or a gun went off. I nearly crashed my vehicle. There were no vehicles in front of me however there were vehicles behind me. I looked back into my rear view mirror and saw vehicles veering out of the way as parts of sunroof glass flew. Thankfully I was able to pull over safely. No injuries or accidents occurred. That same day I notified my dealership and they asked me to bring the vehicle in the following day. The following day on July 13, 2024 I took my car into the dealership to be seen and we were told it has happened before to several customers. No explanation was given as to how or why this occured. That same day I contacted Subaru of America and a case was assigned. We are still trying to sort out the issue and get the sunroof repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602997July 17, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
All the advanced driver assistance system items listed on the website list all Shutdown. The emergency brake lamp also was lighted. Subaru service has not found a solution as of yet. This issue clears then coms back within a single day. I find the system that I purchased not working is most alarming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578317March 19, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Potential safety hazard ? Engine Auto start/stop feature for gas savings and emmisons control works by applying brakes and Engine shuts off, it restarts when brakes released. Normal operation, BUT I have noticed that unbuckeling the seatbelt or OPENING the DOOR will cause it to RESTART even though brakes are applied..this could cause an accident as it's an unexpected RESTART of the Engine in drive. Recommend this feature be disabled until door/seatbelt closed or seatbelt buckled or car in park before restart. Someone thinking car is OFF but actually in a pause restart could accidentally open door and upon getting out the car would start and move potential loss of control. My 2013 VW PASSAT would alarm to place in park if door open or seatbelt not worn.. Subaru starts ! I consider this a potential dangerous condition as it's not expect restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568074January 26, 2024
UNKNOWN OR OTHER
Windshield cracked two times in the first year. I feel these windshields are more susceptible to cracking when a rock hits them. Very expensive to replace the windshields.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567112January 22, 2024
UNKNOWN OR OTHER
Spontaneous windshield cracking, no apparent reason. No impacts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567105January 22, 2024
UNKNOWN OR OTHER
head unit/infotainment works intermittently meaning all the safety features, car play works intermittently the hands free safety features work intermittently also maps and radio all malfunctions intermittently. At 800 miles I have a paint chip on the back of the cars bumper paint bubbling on the rear tail gate I felt this to be a defect in the paint but Subaru disagreed. Subaru sent me an email for an update to correct infotainment problems that I am suppose to do myself didn't say to take it to the dealership. this car only has 2700 miles on it and is still under warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563930January 6, 2024
UNKNOWN OR OTHER
Dealer installed OEM trailer hitch and wiring harness as part of the new vehicle purchase agreement. Installed prior to my taking delivery at the selling Subaru Dealership. During a service visit today at a local RV/Trailer Retail/Service Center, the technician inspected my hitch and found loose/untightened trailer hitch attachment bolts. Luckly I have never pulled a trailer since purchasing the vehicle. No damage or accidents have occurred because of this. Service Tech (not by Subaru) tightened all the bolts to make sure my Subaru was safe and roadworthy. Thank you in advance for your attention to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555771November 18, 2023
UNKNOWN OR OTHER
Debris on the interstate (likely a rock from a dump truck a few vehicles ahead) hit the lower right corner of the windshield on the passenger side. The impact immediately caused a large chip and bullseye shaped crack almost six inches in diameter. The impact was loud enough to make my ears ring. I have not experienced this kind of sound or damage in other brand vehicles. The windshield needed to be replaced and paid for out of pocket. It was not covered by warranty or insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548917October 8, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Like many others with Subaru EyeSight acoustic auto glass, windshield is beginning to crack and pit despite never being outdoors, and not experiencing rock chipping. This glass is unsafe, costly, defective, and needs a recall. Issue appeard May 23, three months after purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526699June 12, 2023
SEATS, ELECTRICAL SYSTEM
I purchased this vehicle in January 2023 model. The issue is that the driver side seat is heating up when sitting in the seat even though the heated seat button is NOT on. This issue happens most but not all of the time and the seat will get so hot it feels like my bottom and lower back is burning on fire to the point where I am EXTREMELY distracted while driving. This is a safety hazard, I fear it is only a matter of time before I cause an accident due to this distraction because it is so unbearable that I cannot focus on driving. I have searched to see if others have experienced this and there have been other reports on different forums etc. I have pasted a few below for reference: https://www.subaruxvforum.com/threads/hot-drivers-seat.182193/ https://www.subaruforester.org/threads/2020-driver-heated-seat-always-on-anyone-else.808784/ https://www.subaruforester.org/threads/2015-heated-seats-turning-on-themselves-dealership-cant-replicate-it.827426/ Dealership cannot replicate the issue on a very brief attempt even though the tech mentioned he could feel the warmth generated from the seat. The dealer told me to call Subaru customer advocacy who also blew me off and said they cannot replicate issue and advised no one else reported the issue so there was not action they could take. Her name was [XXX]. Email is [XXX] Please help me get resolution to this safety issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520861May 7, 2023
VISIBILITY/WIPER
A 12-in crack formed spontaneously in the window while I was sitting at a stoplight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517966April 19, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Overall I’m disappointed in the quality of the manufactured parts and accessories. It leads me to believe low grade materials were used in manufacturing this vehicle. My vehicle is brand new and has 2500 miles on it and the front windshield has a crack that is obvious to the naked eye that it was not caused by a rock hitting it while driving. If low grade quality (thin glass) was used to produce this vehicle and it easily breaks/cracks this is a safety hazard for drivers and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502465January 18, 2023
UNKNOWN OR OTHER
Passenger door lock won't lock either with fob or manually. Was first noticed when clicking noise was heard in the passenger door when automatic locks engaged. Subaru dealer's service dept. verified problem and ordered part that they said may take months to receive. In the meantime, vehicle will need to be left parked and operated with passenger door unlocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494749November 23, 2022
VISIBILITY/WIPER
Got my 2023 Crosstrek sport 2 days ago with 6 miles on the odometer. When I first drove it on the freeway today, a rock chip larger than a quarter appeared on my front windshield. I was on an overpass entering the main freeway so I was only going at 55 mph, did not even hear a loud bang when it happened. But given the size and depth of the crack, I have to replace the whole piece of glass. It is bizarre and astonishing how fragile the quality of the brand new windshield is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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