Saturn Outlook Complaints

1,352 consumer complaints on file.

#10502077March 8, 2013
POWER TRAIN
MY 2007 SATURN OUTLOOK SUFFERED COMPLETE TRANSMISSION FAILURE AT ONLY 59,700 MILES. THE INCIDENT OCCURRED WHILE DRIVING ACROSS TOWN AT A RATE OF 25 MPH. CAR HAS BEEN BABIED SINCE WE GOT IT. BASICALLY AN ALL-WHEEL DRIVE MINI-VAN. NO OFF-ROAD ACTIVITIES. DID NOT USE IT TO PULL ANY TRAILERS OR OTHER VEHICLES. WAS A GREAT CAR UNTIL THIS OCCURRED. WARRANTY EXPIRED IN SEPT. OF 2012. I HAD THE CAR TOWED TO A LOCAL MECHANIC WHO SAID THAT THE "WAVE PLATES" HAD BROKEN AND CAUSED THE TRANSMISSION TO FAIL. I AM NOT A MECHANIC AND DO NOT KNOW MUCH ABOUT CARS, BUT I CONTACTED GM AND WAS TOLD THAT I HAD TO HAVE THE VEHICLE INSPECTED BY A CERTIFIED GM REPAIR SPECIALIST. SO, I HAD IT TOWED AGAIN TO A GM REPAIR SHOP AND THEY CONFIRMED THAT IT WAS THE WAVE PLATES THAT HAD FAILED. THEY ALSO INFORMED ME THAT THE WAVE PLATES WERE A UNIVERSAL PROBLEM FOR THIS MAKE AND MODEL OF CAR - THEY HAD REPAIRED NUMEROUS VEHICLES WITH THE SAME ISSUE... ALL TRANSMISSION FAILURES AT OR BEFORE 75,000 MILES. IN THEIR OPINION THIS WAS A DEFECTIVE PART AND THEY THOUGHT GM SHOULD ISSUE A RECALL. NO CAR SHOULD HAVE A COMPLETED TRANSMISSION FAILURE ON A VEHICLE THAT EARLY! GM CONTACTED THE REPAIR SHOP I WAS WORKING WITH AND INFORMED THEM THAT BECAUSE MY WARRANTY HAD EXPIRED, THE BEST THEY COULD DO WAS TO OFFER ME A "CO-PAYMENT" OF $1500 TO "REPAIR" THE TRANSMISSION. IF I WANTED TO REPLACE THE ENTIRE TRANSMISSION I WOULD HAVE TO PAY THE FULL COST OF $4500 OUT OF POCKET. I OPTED TO HAVE THE TRANSMISSION REPAIRED FOR $1500. I FELT IT WAS MY ONLY OPTION. CASH IS TIGHT AND $4500 OUT OF POCKET IS WAY TOO MUCH FOR WHAT IS OBVIOUSLY A DEFECTIVE PART. I DID NOT FEEL I SHOULD HAVE TO PAY ANYTHING AT ALL - GM BUILT A BAD VEHICLE. THESE VEHICLES SHOULD ALL BE RECALLED AND THE WAVE PLATES SHOULD ALL BE REPLACED - AND ALL OF IT SHOULD BE ON GM'S TAB. SO, NHTSB, DO YOUR JOB ... PUT PRESSURE ON GM AND GET THE RECALL IN PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502026March 7, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PASSENGER SIDE LOW BEAM BULB WAS OUT. BOUGHT REPLACEMENT BULBS BUT NONE OF THEM WORKED. INSPECTED HARNESS AND IT APPEARS THAT THE CONNECTOR IS MELTED/DAMAGED SOMEHOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499264February 19, 2013
POWER TRAIN, ENGINE
DELAYED SHIFTING WHEN PRESSING DOWN ACCELERATOR TO INCREASE SPEED TO CHANGE LANES WHILE ON FREEWAY. TOOK CAR IN FOR SERVICE AND WAS TOLD TRANSMISSION WAVE PLATE WAS INOPERATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499331February 19, 2013
POWER TRAIN, AIR BAGS, ENGINE
I HAVE HAD MY THE CHILDREN IN THE CAR WHEN THE SERVICE STABILITRAC WARNING CAME ON CAUSING JERKING IN HEAVY CITY TRAFFIC AND WOULDN'T ALLOW ME TO GO. HAD IT TOWED AND THE MECHANIC SAID THE ENTIRE TIMING COMPONENT WAS BAD, THIS WAS A CHEVY DEALERSHIP. NEXT I WAS TRAVELING ON A FREEWAY WITH MY CHILDREN APPROACHING AN OFFICER AT THE SCENE OF A WRECK MY CAR REVVED VERY HIGH AND WOULDN'T SHIFT ANYMORE....NOT ONLY WITH AN OFFICER AT A ACCIDENT BUT ALSO REDUCED TO ONE LANE TRAFFIC DUE TO CONSTRUCTION. WHEN THIS HAPPENED IT NEARLY CAUSED A COLLISION. I HAD TO ATTEMPT TO COAST TO THE SIDE OF THE ROAD. MECHANIC SAID TRANSMISSION NEEDED TO BE REBUILT. I HAVE SPOKE TO SATURN AND INFORMED THEN OF ALL MY ISSUES...EVENAFTER TRANSMISSION REPAIRS MY CAR CONTINUES TO JERK AND STALL IN TRAFFIC TO THE POINT I WAS ALMOST T BONED BY A SEMI!! I HAVE HAD MY FILL OF MY CHILDREN AT RISK FROM A POORLY BUILT CAR! MY PASSENGER AIRBAG WON'T EVEN KICK ON AND IS HAVING PROBLEMS. ALL MY PROBLEMS STARTED AT 50,000 MILES!! MY SUN ROOF WAS LEADING AND I HAD WATER GUSHING DOWN MY PILLARS HAD TO PAY FOR THAT TO BE SERVICED AS WELL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498422February 17, 2013
POWER TRAIN
I WAS DRIVING HOME ON HIGHWAY WITH KIDS AND WENT TO ACCELERATE AND SUV WOULD NOT GO FASTER. LUCKILY, I WAS CLOSE TO EXIT AND ABLE TO GET OFF RIGHT AWAY. THE SUV WOULD NOT GO FASTER THAN 25MPH SO I WAS ABLE TO LIMP HOME THE FINAL 3 MILES. ONCE HOME THE SUV WOULD NOT GO INTO REVERSE OR ANY HIGH GEARS. ONLY WORKS IN FIRST GEAR AT 25MPH AND RPMS AT 4000. THE CHECK EMISSION SYMBOL IS LIT ON THE DASH. RESEARCHING THIS ON INTERNET SEEMS MAJOR PROBLEM WITH WAVE PLATE BROKE AND REQUIRES NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498240February 15, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH WHEN A NOISED EMITTED FROM OUTSIDE OF THE VEHICLE WITH A HEAVY VIBRATION. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN ADVISED THAT THE DRIVE SHAFT FRONT BOLTS WERE LOOSE AND THE DRIVE SHAFT WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THERE WERE TWO TECHNICAL SERVICE BULLETINS ASSOCIATED WITH THE FAILURE UNDER NHTSA ACTION NUMBERS: 10024227 (POWER TRAIN ) AND 10042291 (POWER TRAIN ) BUT NO RECALLS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,170.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496619February 6, 2013
POWER TRAIN
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496385February 4, 2013
EXTERIOR LIGHTING
I CHANGED OUT THE FRONT RIGHT HEADLIGHT. AFTER I CHANGED IT OUT, ROUGHLY TWO DAYS LATER THE SAME LIGHT WAS OUT AGAIN. I CHECKED THE LIGHT, LIGHT WAS FINE BUT WIRE HARNESS WAS NOT WORKING PROPERLY. AFTER PLAYING WITH THE PLACEMENT OF THE HARNESS, I WAS ABLE TO GET THE LIGHT TO WORK AGAIN. BUT LIGHT HAS NOT STAYED ON LONGER THAN TWO DAYS WITHOUT ME HAVING TO WORK ON IT IN SOME WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495317January 31, 2013
POWER TRAIN
IN MAY, THE VEHICLE BEGAN SHUTTERING AND LOST ALL POWER. THE VEHICLE WAS TOWED TO A DEALERSHIP AND THEY SAID THAT THE WAVE PLATE HAD BROKEN. IN DECEMBER 2012, THE TRANSMISSION DISPLAYED AN OVERHEATING WARNING, BUT DEALERSHIP SAID NO PROBLEMS NOTED (APPROX 110000 MILES) THEN IN JAN 2013 (113000) MILES THE TRANSMISSION WOULD NOT SHIFT OUT OF 2ND GEAR. DEALERSHIP SAID THAT IT WAS NOW A BROKEN PRESSURE SWITCH AND NOT COVERED UNDER THE PREVIOUS REPAIR WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495315January 31, 2013
SERVICE BRAKES
AS TAKING AN EXIT RAMP, THE TRACTION CONTROL TURNS OFF, THE DRIVER INSTRUMENT PANEL GIVES A BRAKE WARNING. WE TOOK TO THE MECHANIC WHO ADVISED THAT THE BRAKE FLUID WAS LOW. BRAKE FLUID WAS REFILLED, PROBLEM REPEATS ITSELF EVERY 3 MONTHS, APPEARS TO BE LEAKING FROM THE MASTER CYLINDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495358January 31, 2013
POWER TRAIN
THIS COMPLAINT IS IN REGARDS TO TSB 09-07-30-012B FOR A 2008 SATURN OUTLOOK . THIS ISSUE WITH THE CLUTCH WAVE PLATE CAUSED MY ENTIRE AUTOMATIC TRANSMISSION TO FAIL AS WELL AS MAJOR DAMAGE TO TRANSFER CASE THAT COULD NOT BE REPAIRED. THE ENDSTATE WAS A COMPLETE REPLACEMENT OF THE AUTOMATIC TRANSMISSION AS WELL AS THE TRANSFER CASE WITH A COST OF OVER $6K. THE MILEAGE ON THIS VEHICLE WAS 74,563 AND ALL REQUIRED MAINTENANCE CONDUCTED IN A TIMELY MANNER. THE TRANSMISSION FAILED WHILE ON THE FREEWAY TRAVELING AT 65MPH ALMOST CAUSING AN MAJOR ACCIDENT BECAUSE OF THE POWER TRAIN FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495173January 30, 2013
ELECTRICAL SYSTEM, AIR BAGS
OUR 2007 SATURN OUTLOOK EXPERIENCED COMPLETE SYSTEM FAILURE -IE EVERYTHING TURNED OFF WHILE DRIVING - MORE THAN ONCE. AFTER MANY TRIPS, SOME BY TOW TRUCK, TO THE DEALERSHIP SERVICE DEPARTMENT, GM FINALLY RESOLVED THE ISSUE BY REPLACING THE CAR'S COMPUTER. THIS WAS AFTER SEVERAL NEAR DEATH EXPERIENCES DRIVING THE CAR AND SUDDENLY BEING WITHOUT BRAKES OR STEERING. NOW THE CAR LEAKS, FILLING THE FLOOR MATS WITH WATER, SPLASHING THE DRIVER WITH WATER AT EVERY CHANGE OF SPEED. THE SEATBELTS HAVE BLACK MOLD, AND STARTING LAST WEEK, THE CAR ISNT STARTING, LIKELY DUE TO WATER IN THE ELECTRICAL SYSTEM. WE BELIEVE THE WATER COMING OUT OF THE AIR BAG HOLES MAY PREVENT THE AIR BAGS FROM FUNCTIONING PROPERLY IN A CRASH. WE ARE NOT ALONE WITH THESE PROBLEMS. PLEASE SEE ' SATURN LEAKING SUNROOF' FORUM ON EDMUNDS.COM FOR MANY MORE CUSTOMER COMPLAINTS JUST LIKE OURS. WE HAVE BEEN IN TOUCH WITH GM BUT EXPECT TO BE TOLD TO 'GO TO THE DEALER'.. AGAIN. THE CHEVY DEALER WE USE DOES NOT KNOW HOW TO RESOLVE THE ISSUE, DESPITE IT BEING A WIDESPREAD PROBLEM WITH THIS CAR (ALSO THE OTHER MAKES OF THIS SAME MODEL). WE DO NOT BELIEVE THE CAR IS SAFE. THIS CAR WAS A LEMON FROM THE START, BUT NOTHING HAS BEEN DONE ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495254January 30, 2013
POWER TRAIN, ENGINE
I HAD TRANSMISSION PROBLEMS ON MY 2008 SATURN OUTLOOK. WHILE DRIVING THE CAR ONE MORNING IT JUST STOPPED ACCELERATING AND THEN LOCKED UP AND WOULDN'T MOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495268January 30, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT DURING HEAVY RAIN, WATER LEAKED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE CONTACT WAS INFORMED THAT THE DRAIN WAS CLOGGED AND NEEDED TO BE FIXED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495123January 29, 2013
POWER TRAIN
REGARDING OUR 2008 OUTLOOK THAT WE PURCHASED IN AUGUST'12 - THE VEHICLE HAS 47K ON IT & HAD 39K WHEN WE PURCHASED IT FROM OUR BANK (A REPO'D CAR). ON 1/25/13 THE TRANSMISSION GAVE OUT LITERALLY IN MY DRIVEWAY. FIVE MINUTES PRIOR TO THAT, I WOULD HAVE BEEN ON A MAJOR HIGHWAY WITH SCHOOL AGED KIDS ON BOARD - I SHUTTER TO THINK OF THE POSSIBILITIES. NO WARNINGS PRIOR TO THIS EVER. (1/28/13) I CONTACTED GMC DIRECTLY, RECEIVED A CLAIM NUMBER FROM THEM, FOLLOWED THAT UP WITH A PHONE CALL TO A TOWING COMPANY & THEN THE GMC DEALERSHIP TO LET THEM KNOW THAT THE VEHICLE WAS ON IT'S WAY. RECEIVED A CALL FROM THE DEALERSHIP - DIAGNOSIS NEWS - WE NEEDED A NEW TRANSMISSION (WE WEREN'T SURPRISED). THE ESTIMATE WASN'T FULLY COMPLETED YET (NEVER A GOOD SIGN) & THEY WOULD CALL LATER WITH THE COST. I MISSED THAT LATER IN THE EVENING - I'D HAD ENOUGH & TALKING ABOUT THIS ISSUE WAS MAKING ME MADDER BY THE MINUTE. HOW CAN YOU CLAIM TO DO SUCH 'RIGOROUS TESTING' ON YOUR VEHICLES & THEN HAVE TRANSMISSION FAILURE HAPPEN IN A MATTER OF MINUTES WITHOUT ANY WARNING WHATSOEVER!! (1/29/13) I WAS INFORMED OF THE COST (I NEARLY HIT THE FLOOR) BUT WAIT - THEY WERE OFFERING A 10% DISCOUNT & I COULD GET A $200 VISA REBATE FROM GM - LIKE I'D WON A PRIZE OR SOMETHING. IS THIS SUPPOSED TO MAKE IT BETTER?! HOW ABOUT STANDING BEHIND YOUR PRODUCT?! IT WOULD SEEM TO ME THAT GM HAS A PROBLEM WITH THEIR TRANSMISSIONS JUST BASED ON THE MANY POSTS ON EDMUNDS & ONLINE - PERHAPS A RECALL IS IN ORDER. I WAS THE ONE WHO PURSUED MY FORD HUSBAND WITH "LET'S GIVE A GMC CAR A TRY, IT'S AMERICAN MADE TOO. SO MUCH FOR THAT - SHAME ON ME. THIS IS SO WRONG TO HAVE TO REPLACE THIS TRANSMISSION AT THIS POINT & HAVING TO PAY FOR IT PAY FOR IT ENTIRELY ONLY ADDS INSULT TO INJURY! SHAME ON ME - NO - SHAME ON YOU GMC!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494970January 28, 2013
POWER TRAIN
THE VEHICLE STARTING JERKING AND LUNGING AT LOW SPEEDS. VEHICLE'S ENGINE STARTED REVVING IN BETWEEN SHIFTING GEARS AND WOULD THEN JERK INTO GEAR. AT TIMES VEHICLE TRANSMISSION WOULD NOT ENGAGE IN REVERSE. THE DEALERSHIP HAD TO REPLACE THIRD, FIFTH AND REVERSE GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495005January 28, 2013
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF IS LEAKING WATER. HAD TO TAKE IT TO THE DEALER SEVERAL TIMES BEFORE THEY SAY THEY FIXED THE PROBLEM. I DO NOT BELIEVE IT IS FIXED. THIS ISSUE OF LEAKING SUNROOFS/ MOON ROOFS HAS CAUSED NUMEROUS PROBLEMS IN THE SAME MAKE/MODEL VEHICLES AND THE LEAKS CAUSED ELECTRICAL PROBLEMS, MOLD ETC. IN THESE VEHICLES. I WILL NOT DRIVE MY VEHICLE ON DAYS IT LOOKS LIKE IT MIGHT RAIN FOR FEAR IT WILL LEAK AGAIN. AS I UNDERSTAND THIS PROBLEM CANNOT BE "FIXED" AND IT IS ONLY A MATTER OF TIME BEFORE MINE LEAKS AGAIN. MY VEHICLE ONLY HAS APPX 36000 MILES ON IT. I SHOULD NOT BE AFRAID OF DRIVING MY VEHICLE. I WANT MY MONEY BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494624January 24, 2013
POWER TRAIN
WAS DRIVING DOWN THE HIGHWAY WHEN I WENT TO PASS A CAR THE CAR HESITATED THE ENGINE REVVED UP. TRANSMISSION WENT OUT. WAS ALMOST HIT BY THE TRUCK BEHIND ME. ONCE I GOT IN A SAFE LOCATION DID A LITTLE RESEARCH AND FOUND THAT MANY PEOPLE HAVE HAD THE SAME PROBLEM. IT IS JUST A MATTER OF TIME WHEN THIS PROBLEM WILL CAUSE SOMEONE TO GET HURT OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494449January 23, 2013
POWER TRAIN
MY 2007 OUTLOOK WHEN I WAS 70 MILES FROM HOME STARTED ACTING FUNNY. I WENT TO GET ON THE INTERSTATE WHERE PEOPLE ARE RUNNING 75 MPH AND I GOT TO 40 MPH OFF THE OFF RAMP AND IT WOULDN'T SHIFT IT WAS RUNNING ABOUT 4000 RPM, I SLOWED DOWN MOVED TO THE SHOULDER. HAD MY HUSBAND COME PICK US UP, IT WAS 20DEGREES OUT. HE DROVE IT FOR A FEW DAYS, TOOK IT BY TRAILER TO AN AUTO SHOP AND THE WAVE PLATE IN THE TRANSMISSION WAS BROKE. AS I HAVE HEARD MANY OF THE SAME ISSUES WITH THIS TRANSMISSION.$ 2700 LATER MY CAR I HAVE OWNED FOR 11 MONTHS NOW HAS A NEW TRANSMISSION. YOU SHOULD NOT HAVE TO PUT A NEW TRANSMISSION IN AT 74,000 MILES. THIS WAS SCARY AND NEEDS TO BE RECALLED, WE EASILY COULD HAVE BEEN HIT BY A CAR GOING 75 MILES AN HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494450January 23, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD NOT RESPOND. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THE TRANSMISSION NEEDED TO BE REPLACED BECAUSE THE WAVE PLATE FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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