Ram 3500 Complaints (2014)

202 consumer complaints on file.

#11172233January 26, 2019
SUSPENSION
TRUCK WEARS RIGHT FRONT , OUTSIDE TREAD OFF OF TIRE. [ THE FIRST 2 INCHES ON OUTSIDE OF TIRE TREAD OFF IN LESS THAN 5000 MILES]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171507January 22, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
SMELLED BURNING WIRE(S) WHILE EXITING INTERSTATE. AT BOTTOM OF RAMP ENGINE QUIT. HAD LIGHTS ETC AND ENGINE WOULD CRANK BUT NOT START. TRUCK WAS TOWED TO DEALER - SCAN INDICATED LIFT PUMP BAD. REPLACED UNDER WARRANTY. REPLACEMENT PUMP FAILED SHORTLY AFTER INSTALL WHILE TESTING. TECH FOUND BURN AND SHORTED WIRES IN HARNESS BEHIND LEFT FRONT WHEEL WELL. TECH SPLICED DAMAGED WIRES AND TEST WITH ANOTHER PUMP. HOWEVER ON FURTHER TESTING FOUND THE SHORTS DAMAGED THE BCM(BODY CONTROL MODULE) WHICH RELATED IN FUEL GUAGE NOT WORKING. REPLACED BCM. WARRANTY WOULD NOT COVER REPAIR TO WIRE HARNESS OR BCM. ALL SEEMED TO BE WORKING WHILE TRAVELING BACK HOME HOWEVER THE BACKUP GUIDE LINES FOR BACKUP CAMERA DO NOT APPEAR NOW. NOT SURE IF IT IS HARNESS OR BCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166538January 11, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 RAM 3500. WHEN THE VEHICLE WAS PLACED IN PARK, IT DID NOT SHUT OFF AND "VEHICLE WAS NOT IN PARK" APPEARED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO MARTIN CHRYSLER, DODGE, JEEP & RAM (262-878-1226, LOCATED AT 1422 MAIN ST, UNION GROVE, WI 53182), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND SENT A REPRESENTATIVE TO INVESTIGATE THE FAILURE. THE CONTACT WAS INFORMED THAT NOTHING COULD BE DONE TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163488December 26, 2018
STEERING, SUSPENSION
I HAVE HAD THIS TRUCK INSPECTED SEVERAL TIMES DUE TO THE STEERING BRACKET WELD FAILURES AS PER THE RECALLS. I WAS RECENTLY AT THE METROPLEX DODGE ON DENTON DR. BY LOVE FILED AIRPORT IN DALLAS AND ON MY WAY HOME I HEARD A RUBBING NOISE COMING FROM THE FRONT PASSENGER SIDE WHEEL I NOTICED THE WHEEL WELL COVER WAS LOOSE AND WAS RUBBING AGAINST THE TIRE. UPON FURTHER INSPECTION I NOTICED THE WELDS ON THE SPRING PERCH BRACKET WHICH IS WELDED ON THE FRAM RAILS HAD BROKEN OFF AND AND PUSHED THE PLASTIC WHEEL COVER OFF. THE SPRING PERCH BENT UPWARD AND THE SPRING IS ABOUT TO COME OFF. HAD THE SPRING PERCH BRACKET BROKEN OFF FROM THE REMAINING WELD WOULDN OF CAUSED A ROLL OVER. ONE OF THE RECALLS MENTIONED SOME STEERING COMPONENTS MAY HAVE WELDS WITH INSUFFICIENT FUSION WHICH CAUSES THE WELDS TO BREAK RIGHT OFF. THIS HAS HAPPENED ON MY TRUCK. I WAS VERY LUCKY I NOTICED THE WELD BREAK AND STOPPED USING THE TRUCK. THIS ADDITIONAL FAILURE HAS TO MENTIONED ON ANY FUTURE RECALLS TO PREVENT FUTURE ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163365December 25, 2018
POWER TRAIN
SCR SYSTEM HAS FAILED TWICE WITH ONLY 75700 MILES ON. NEEDING FULL REPLACEMENT OF THE SCR SYSTEM. SYMPTOMS INCLUDE CONSTANT EXHAUST REGENERATION AND ENGINE FAULT CODES ON OBD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162183December 18, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO FUNCTION WHEN HAULING A TRAILER, WHICH CAUSED THE VEHICLE TO SWITCH INTO LIMP MODE. THE INDEPENDENT MECHANIC REPLACED THE SOLENOID PACK AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY POWER TRAIN RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139724October 11, 2018
WHEELS
THE TRUCK HAS 74,000 MILES AND THE LEFT FRONT WHEEL BEARING HUB OR UNIT BEARING FAILED. LUCKILY, WE NOTICED IT MADE AN ODD NOISE AFTER EXITING OFF THE INTERSTATE. IF IT HAD FAILED WHILE WE WERE AT HIGHWAY SPEED, WE WOULD HAVE BEEN INVOLVED IN A MAJOR ACCIDENT. THERE IS NO WAY TO GREASE THIS PART AND NO WARNING OF WHEN THIS FAILURE COULD OCCUR. LOSS OF STEERING AND BRAKING ALSO OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133264October 4, 2018
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WHEEL BEARING FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO BOERNE DODGE CHRYSLER JEEP RAM (30300 I-10, BOERNE, TX 78006, (830) 443-9153 AND (830) 443-9432) WHO REPLACED THE FRONT PASSENGER WHEEL BEARING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 173,198.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132894October 2, 2018
ENGINE, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN), 17V562000 (ENGINE AND ENGINE COOLING), AND 17V541000 (STEERING). THE DEALER (TEXAS DODGE, 7800 I-40 FRONTAGE RD, AMARILLO, TX 79106, 806-353-6343) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130459September 20, 2018
VISIBILITY/WIPER
VEHICLE WINDSHIELD WIPERS MALFUNCTIONED AND WILL NOT TURN OFF, KILLS VEHICLE BATTERY. WIPERS DO NOT FUNCTION WITH FUSE REMOVED TO PREVENT BATTERY FROM DRAINING, AND WINDSHIELD FROM BEING DAMAGED, CANNOT SAFELY DRIVE VEHICLE IN RAIN. TRUCK IS NOW NOT SAFE TO DRIVE, CANNOT OBTAIN INSPECTION STICKER, AND RAM CANNOT PROVIDE A REPLACEMENT PART TO FIX THE VEHICLE. PART HAS BEEN ON BACK ORDER FOR 3 MONTHS AND WILL NOT PROVIDE A RENTAL. I AM BEING FORCED BY RAM TO DRIVE A VEHICLE, WITH MY FAMILY, THAT IS NOT SAFE, AND ILLEGALLY BECAUSE I CANNOT OBTAIN AN INSPECTION STICKER AND MY REGISTRATION WILL BE REVOKED SOON. TRUCK WAS NEVER REPAIRED AND DEALER (ARTIOLI DODGE/RAM) CLOSED REPAIR ORDER WITHOUT COMPLETING THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128126September 7, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING AT UNKNOWN SPEEDS IN THE DRIVE GEAR, THE GEAR SHIFTER SWITCHED INTO NEUTRAL WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND IT WORKED NORMALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (K & M DODGE RAM, 4100 PLAINFIELD AVE NE, GRAND RAPIDS, MI 49525, 616-363-7520) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED AND THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 284,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121728August 22, 2018
STRUCTURE:BODY
OUR 2014 DODGE RAM 3500 HAS ABOUT 45000 MILES ON IT. ABOUT 3-4 WEEKS AGO WE NOTICED A CLICKY/POPPY SOUND COMING FROM THE FRONT END. WE PARKED THE VEHICLE AND CALLED THE DEALERSHIP TO GET IT IN. THE APPOINTMENT WE HAD WAS FOR AUGUST 15TH. YOU COULD HAVE KNOCKED US OVER WITH A FEATHER WHEN WE GOT A CALL FROM THEM TELLING US THE FRAME WAS CRACKED AND WE HAD TO HAVE HIT SOMETHING VERY HARD TO DO THIS. I CAN TELL YOU THE ONLY POSSIBLE THING WE CAN THINK OF IS A BAD POTHOLE THAT WAS HIT AT LIKE 10MPH AND EVEN THAT I FIND FAR FETCHED TO HAVE CAUSED A CRACKED FRAME. THIS IS SUPPOSE TO BE A HEAVY DUTY TRUCK AND TO BE TOLD IT HAS A CRACKED FRAME AND WE CAN'T PINPOINT THE EVENT THAT CAUSED IT. WE PURCHASED THIS TRUCK NEW SO WE ARE THE ONLY OWNERS, ANY IMPROVEMENTS TO THE TRUCK WERE DONE AT THIS DEALERSHIP. THE BODY SHOP AT THE DEALERSHIP IS TELLING US THAT LIFTS AND DODGES DO NOT MIX YET I DO NOT RECALL EVER SEEING ANY WARNINGS OR BEING TOLD THIS. I AM VERY CONCERNED THAT A HEAVY DUTY TRUCK COULD HAVE THIS TYPE OF DAMAGE AND WE HAVE TO REALLY THINK HARD OF SOME EVENT THAT COULD HAVE CAUSED THIS. AGAIN, WE DO NOT HAVE AN EXACT DATE BECAUSE WHEN THE NOISE STARTED THERE WAS NOT A SIGNIFICANT EVENT AT THAT TIME. NOISE STARTED AROUND THE 26TH OF JULY. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120829August 18, 2018
POWER TRAIN, SUSPENSION, WHEELS
VIBRATION THAT STARTS AT 68 TO 73 MPH. REPLACED ALL TIRES-HAD BALANCED 3 TIMES-SWAPPED WHEELS AROUND. STILL A VIBRATION IN THE REAR OF TRUCK.CHECKED REAR SPRINGS , DRIVE SHAFT SEEM OK. THIS TRUCK HAS HAD A VIBRATION SINCE I BOUGHT IT, 4 YEARS OLD WITH 112,000 MILES I THOUGHT IT WAS JUST THE MIX MATCHED TIRES THAT WERE ON THE TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119012August 10, 2018
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
ON JULY 27, 2018, THE ENGINE LIGHT AND MESSAGE APPEARED DURING A TRIP BACK FROM FREDERICKSBURG, VA, STATING 'SERVICE DEF SYSTEM. SEE DEALER'. WE STOPPED AT THE NEAREST AUTOZONE TO USE THE CODE READER. CODES P202E AND P207F APPEARED. THE NEXT DAY JULY 28, 2018 WHILE DRIVING, THE VEHICLE DISPLAYED A NEW MESSAGE. '5 MPH MAX SPEED IN 140 MI SERVICE DEF SYSTEM SEE DEALER'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111136July 13, 2018
STEERING
AT 65 MPH OR MORE, WHEN ANY DEVIATION IN ROAD OCCURS TRUCK WILL BOUNCE ALL OVER ROAD AND WILL BE UNABLE TO CONTROL UNTIL SPEED IS LOWERED TO 35 MPH . DEATH WOBBLE. THIS HAS HAPPENED SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109866July 6, 2018
ENGINE AND ENGINE COOLING, POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (SMOLICH MOTORS, 1865 NE HWY 20, BEND, OREGON 97701) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103038June 21, 2018
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
LARGEST AND MOST COSTLY HAS BEEN THE "DEATH WOBBLE", HAVE TO HAVE AN ALIGNMENT EVERY 3 MONTHS, HAD TO ADD A STABILIZER BAR TO SOMEWHAT CONTROL THE SITUATION BUT NOT FIXED IT, THIS HAS BEEN GOING ON SINCE 2016, HAPPENS IF VEHICLE HITS ANY KIND OF BUMP OR RUT AT MORE THAN 10MPH, ALSO HAVING ISSUES WITH WARNINGS TO HAVE THINGS SERVICED AND INSTRUMENT SCREEN CONTROLLING ITSELF OR NOT COMING ON, WHILE RUNNING OR IN MOTION FOR ALL OF THESE, HAS HAD MULTIPLE RECALLS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101839June 14, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TATE BRANCH DODGE CHRYSLER JEEP RAM, 4123 N LOVINGTON HWY, HOBBS, NM 88240) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098233May 27, 2018
UNKNOWN OR OTHER
KEY OCCASIONALLY WILL NOT BE RELEASED WHEN AUTO TRANSMISSION COLUMN SHIFT IS PLACED IN PARK AND ENGINE IS TURNED OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090419April 27, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED A LOCAL DEALER (RED RIVER DODGE CHRYSLER JEEP, 1060 HEBER SPRING RD, HEBER SPRINGS, AR 72543) AND WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 3500