Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11348968August 13, 2020
SERVICE BRAKES
FLASHING ABS AND TRACTION CONTROL LIGHTS WHILE IN MOTION AT RANDOM TIMES AND WHEN APPLYING BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330566June 24, 2020
VEHICLE SPEED CONTROL
CRUISE CONTROL INTERMITTENT FUNCTION...MAY NOT TURN ON, MAY NOT TURN OFF, MAY NOT DISCONNECT OR CANCEL AT SPEED, MAY NOT CANCEL AT SPEED WITH BRAKE PEDAL. BOUGHT THE TRUCK IN MARCH, 2020. NO PROBLEMS UNTIL JUNE 12, 2020, WHEN IT FAILED TO WORK CONSISTENTLY. DEALER WANTS $150 TO DIAGNOSE, EVEN THOUGH IT WAS REPORTED TO FCA IN MAY OF 2018. WEB INFORMATION SHOWS WIDESPREAD PROBLEMS...2 LINKS I FOUND: HTTPS://WWW.EQUIPMENTWORLD.COM/RAM-TRUCKS-CAUGHT-UP-IN-LARGE-FCA-RECALL-OVER-DEFECTIVE-CRUISE-CONTROL/ HTTPS://WWW.RAMFORUM.COM/THREADS/CRUISE-CONTROL-STOPPED-WORKING.66362/ I BOUGHT THE TRUCK WITH 50K MILES, NOW HAS 53K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327155June 3, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO AUTONATION CHRYSLER DODGE JEEP RAM ROSEVILLE (200 AUTOMALL DR, ROSEVILLE, CA 95661; (916) 467-8055) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT*JB THE CONSUMER STATED DUE TO THE ADVANCED CHEMISTRY OF TODAY'S COOLANT, DRIVING FOR SEVERAL THOUSANDS MILES THE PLUGS SLOWLY BECAME FOULED WITHOUT WARNING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326611May 30, 2020
POWER TRAIN, UNKNOWN OR OTHER
ON MULTIPLE OCCASIONS THE SHIFT ARM WOULD NOT MOVE WHILE VEHICLE WAS IN PARK AND FOOT BRAKE WAS DEPRESSED. SEEMED LIKE THE SAFETY DEVICE THAT PREVENTS AN AUTOMATIC SHIFTING ARM FROM SLIPPING OUT OF PARK WITHOUT BRAKE DEPRESSED DID NOT RELEASE. VEHICLE WAS ON FLAT LEVEL GROUND, THE ONLY WAY TO CORRECT PROBLEM REQUIRED SHUTTING VEHICLE OFF AND THEN RESTARTING. ONCE THIS PROCESS WAS CONDUCTED THE SAFETY DEVICE OPERATED NORMALLY. IN THE THREE YEARS OF OWNERSHIP THIS HAS HAPPENED THREE TIMES AND EACH TIME MY RESOLUTION WORKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325067May 18, 2020
WHEELS
I BOUGHT THIS BRAND NEW 2018 DODGE IN JANUARY OF 2019 AT THE TIME OF THE INCIDENT IT HAS FOUR THOUSAND MILES ON IT AND THE INCIDENT HAPPENED ON APRIL 30TH 2020. THE FRONT END BEGAN TO VIBRATE . I PULLED INTO A TIRE SHOP AND THEY ESTABLISH THAT THE FRONT LEFT STEER TIRE WAS CUPPING. IT IS A NEXEN TIRE THAT CAME ON THE BRAND NEW VEHICLE THAT ONLY HAD 4000 MILES ON IT. THE SPARE TIRE DID THE SAME THING IN ONLY 60 MILES, ALSO BRAND NEW TIRE THAT CAME WITH BRAND NEW TRUCK. I TOOK BOTH TIRES TO A CERTIFIED NEXT ENTIRE DEALERSHIP AND THEY TESTED THEM FOR ME AND CIRCLES ALL OF THE AREAS ON BOTH TIRES THAT WERE CUPPED CAUSING THE VEHICLE TO VIBRATE. DODGE DEALERSHIP AND THE TIRE WARRANTY PEOPLE ARE ARGUING AND I'M STUCK IN THE MIDDLE AND I WANT NEW STEER TIRES AND A NEW SPARE AND DODGE STILL TRYING TO FIGURE OUT HOW THEY'RE GOING TO HANDLE THIS. THE FACT OF THE MATTER IS FAULTY TIRES. NEXEN ROADIANS LT235/80R17, 4000 MILES ON A 2018 BRAND NEW DODGE 1TON DIESEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317305March 10, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PART TO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT SCOTT ROBINSON CHRYSLER DODGE JEEP RAM LOCATED AT (20900 HAWTHORNE BLVD, TORRANCE, CA 90503) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310118February 19, 2020
STEERING
I PURCHASED A NEW 2018 RAM 3500 THAT HAD SAFETY RECALL V06/NHTSA 19V-021 WORK PERFORMED ON IT PRIOR TO ME PURCHASING THE TRUCK. I WAS NOT MADE AWARE OF THIS PRIOR TO MY PURCHASE AND I'M EXTREMELY CONCERNED ABOUT THE "FIX" THAT RAM HAS DONE. THE RECALL CALLS FOR THE WELDING OF STEERING COMPONENTS RATHER THAN THE REPLACEMENT OF THE DEFECTIVE PARTS. NOW THAT THE WELDING HAS BEEN DONE I HAVE BEEN TOLD I WILL NO LONGER BE ABLE TO HAVE THE FRONT TIRES ALIGNED WITHOUT CUTTING THE WELDS FIRST IN ORDER TO MAKE THE NECESSARY ADJUSTMENTS. THEN THE WELDING PROCEDURE WILL NEED TO BE PERFORMED AGAIN I GUESS. THE CURRENT SAFETY RECALL SHOULD BE UPDATED TO REQUIRE THE REPLACEMENT OF THE DEFECTIVE STEERING PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306341January 31, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (ENGINE AND ENGINE COOLING, EQUIPMENT) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED THE (HAYES CHRYSLER DODGE JEEP RAM LAWRENCEVILLE DEALER, LOCATED AT,719 DULUTH HWY, LAWRENCEVILLE, GA 30046) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306390January 31, 2020
STEERING, SUSPENSION, WHEELS
WHEN HITTING BUMPS OR UNEVEN PAVEMENT AT SPEEDS ABOVE 50 MPH THE TRUCK WILL SOMETIMES START SHUDDERING AND VIBRATING VIOLENTLY ALMOST CAUSING TOTAL LOSS OF CONTROL. THE ONLY WAY TO STOP IT IS TO COME TO A COMPLETE STOP. IT DOES NOT DO IT ON ALL BUMPS OR ROUGH ROADS. IT SEEMS TO BE MORE FREQUENT WHEN HITTING A BUMP IN A CURVE OR HITTING A BUMP WITH FIRST ONE WHEEL THEN THE OPPOSITE WHEEL HITS ONE. IT DOES THIS LOADED OR UNLOADED AND HAS DONE IT WHILE PULLING A 16000 POUND FIFTH WHEEL RV. THE TRUCK ONLY HAS 16000 MILES ON IT AND HAS DONE IT ABOUT 10 TIMES SINCE IT WAS PURCHASED. I HAVE HAD IT IN THE SHOP AND WAS TOLD THEY COULD NOT FIND ANY PROBLEM. I HAVE IT BACK IN THE SHOP AT A DIFFERENT DEALERSHIP AND HAVE STARTED A TICKET WITH CHRYSLER. SO FAR THEY HAVE DONE NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301064January 22, 2020
STEERING
WELDED DRAGLINK RENDERING THE FRONT SUSPENSION NOT ABLE TO BE ALIGNED. THIS WAS THE APPROVED RECALL PROCESS FROM FCA. THIS IS NOT AN ACCEPTABLE RESPONSE TO THE ISSUE, JUST A BANDAID TO THE UNDERLYING ISSUE. THE RECALL WAS APPROVED BY FCA AND NHTSA. APPROVED REPAIRS WERE PERFORMED BY CHRYSLER DODGE JEEP RAM CRESTVIEW, CRESTVIEW, FL. 32536. REPAIR ORDER 381821-OPEN ON 04/26/2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300576January 20, 2020
STEERING
SAFETY RECALL V06 / NHTSA 19V-021 DRAG LINK - JANUARY 25, 2019 THIS SO CALLED FIX IS ABHORRENT! IT CALLS FOR WELDING AN ADJUSTABLE PART OF THE STEERING LINKAGE RENDERING IT NON- ADJUSTABLE WHEN HAVING THE FRONT END ALIGNED IN THE FUTURE. NOT TO MENTION THE EFFECT OF WELDING, POTENTIALLY CAUSING A PROBLEM WITH THE INTEGRITY OF THE METAL. THE CORRECT FIX FOR THIS SAFETY ISSUE IS TO REPLACE THIS STEERING LINKAGE COMPONENT, THE ENTIRE DRAG LINK! NOT DO A "BACK YARD, SHADE TREE MECHANIC" WELD JOB ON THE STEERING LINKAGE OF ALL THINGS! I AM APPALLED THAT NHTSA APPROVED SUCH A THING. PLEASE REVISIT THIS ISSUE AND DO THE RIGHT THING. REQUIRE CHRYSLER (FCA US LLC) TO REPLACE THIS DEFECTIVE PART WITH THE PROPER PART. NOTE.... CHRYSLER IS NOT WELDING THE NUTS ON THE DRAG LINKS ON TRUCKS COMING OFF THE ASSEMBLY LINE! THEY ARE COMING OFF WITH PROPER, SAFE, ADJUSTABLE DRAG LINKS! SIGNED, OWNER OF A 2018 RAM 3500 WHICH I ORDERED AND PURCHASED NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298403January 10, 2020
SUSPENSION
WE TOOK YOU VEHICLE TO THE DEALER PURSUANT TO RECALL NOTICE V06 TO HAVE THE DRAG LINK REPLACED. A TEMPORARY FIX WAS PERFORMED DUE TO THE PART NOT BEING AVAILABLE TO COMPLETE THE RECALL REQUIREMENTS. THE TEMPORARY FIX HAS CAUSED THE VEHICLE TO WEAR OUT THE RIGHT FRONT TIRE EVERY 2000 MILES DUE TO THE CAMBER BEING SEVERELY OUT OF ADJUSTMENT. THE DEALER REFERRED US TO CHRYSLER CARE AND CHRYSLER CARE REFERRED US TO YOUR OFFICE. WE NEED CHRYSLER TO COMPLETE THE SAFETY RECALL REPAIR TO OUR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283212December 16, 2019
STEERING
2018 RAM 3500. CONSUMER WRITES IN REGARDS TO STEERING ISSUE. *LD THE CONSUMER STATED THE DRAG LINK FAILED. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE CONSUMER ATTEMPTED TO RETURN THE VEHICLE AND BE REIMBURSED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282086November 24, 2019
ENGINE
NMHC CATALYST SENSOR, NOX AFTERTREATMENT SENSOR, AND PM FILTER SENSOR CAN TAKE OVER 1000 MILES TO RESET AFTER ROUTINE MAINTENANCE SUCH AS UNPLUGGING THE BATTERY. THIS CAN CAUSE THE VEHICLE TO FAIL OBDII BASED EMISSIONS TESTING. DEPENDING ON OWNERS DRIVING HABITS, THIS CAN RESULT IN LARGE FINES FROM MULTIPLE FAILED SMOG TESTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268981October 16, 2019
UNKNOWN OR OTHER
MY 2018 3500 RAM HAS BEEN AT SHELOR MOTOR MILES 3 WEEKS WITH NO REAL ANSWER ON WHAT'S GOING ON WITH IT! THEY STATED IT WAS THE TURBO THAT WAS DEFAULTED AND NOW IT'S THE COOLING AND C CONVERTER! THIS WAS A BRAND NEW TRUCK PAID IN FULL AT THE TIME OF PURCHASE WITH 16K MILES ON IT NOW THAT HAS QUIT! THIS IS A COMPANY VEHICLE, NOT PERSONAL AND YOU HUYS HAVE MADE ME LOSE THOUSANDS IN REVENUE AND WOULDN'T EVEN GIVE MY DRIVER A LONER CAR WHEN IT STOPPED. IVE EXHAUSTED EVER AVENUE I KNOW, I PERSONALLY CAME TO VIRGINIA, 9 HR AWAY FROM MY HOME JUST TO GET TOLD ANOTHER LIE. I WANT TO SPEAK WITH SOMEONE ASAP AND I WANT FURTHER ACTIONS TAKEN. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267823October 11, 2019
WHEELS
RIDING DOWN INTERSTATE 75 AND VEHICLE BEGAN SHIMMYING TO THE POINT OF HAD TO DRIVE BELOW 40 MPH. DROVE TO RAM DEALERSHIP IN LAKE CITY FL. WAS TOLD THE RIGHT FRONT TIRE WAS SEPARATING. MIND YOU, IT ONLY HAD 13,000 MILES ON IT. RAM DEALERSHIP SAID THEY WERE SEEING A LOT OF THIS WITH THESE NEXEN ROADIAN HTX TIRES. THEY SAID IF I HAD KEP DRIVEN MUCH FARTHER, IT COULD HAVE CAME APART AND CAUSED AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254643September 11, 2019
STEERING
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO M&L CHRYSLER DODGE JEEP RAM (406 PIEDMONT DR, LEXINGTON, NC 27295, (336) 295-1329) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A WHEEL ALIGNMENT AND THE NUTS ON THE TRACK BAR WERE WELDED. THE CONTACT WAS CONCERNED AND STATED THAT THE RECALL REPAIR WAS NOT PERFORMED CORRECTLY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253130September 4, 2019
STEERING:LINKAGES:DRAG:LINK:CONNECTION
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL TO WELD THE DRAG NUT LINK. THE CONTACT WAS CONCERNED THAT THE RECALL REMEDY WOULD CAUSE THE VEHICLE TO NOT HAVE AN ALIGNMENT PERFORMED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NHTSA WAS IN CHARGE OF AGREEING TO THE REMEDY. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243868August 14, 2019
WHEELS
WE PURCHASED A 2018 RAM 3500 DUALLY WITH NEXEN TIRES ON IT AT 13,000 MILES THE BELTS IN THE FRONT TIRES CAME APART AT THIS TIME AFTER DOING SOME CHECKING ON LINE THIS HAS BEEN GOING ON WITH THE NEXEN TIRES BEGINNING IN 2017 THERE ARE MANY REPORTS ABOUT THE NEXEN TIRES COMPLETELY COMING APART WHEN TOWING. WE CONTACTED RAM AND THEY JUST SENT US THE CONTACT INFORMATION FOR NEXEN TIRES. WE GUESS IT MUST TAKE SOME PEOPLE GETTING KILLED FROM THESE NEXEN TIRES BEFORE ANYONE CARES, THAT IS UNFORTUNATE A MAJOR SAFETY ISSUE LIKE THIS IS IGNORED BY RAM & NHTSA WE WERE DRIVING OUR RAM ON THE FREEWAY WHEN THE FRONT END STARTED TO WOBBLE ALMOST UNCONTROLLABLY UNTIL WE GOT UNDER 40 MPH IT STILL WOBBLED BUT WE COULD MAKE IT TO DISCOUNT TIRE TO PURCHASE NEW TIRES. WE HAVE THE OLD TIRES. IF WE WERE TOWING OUR 5TH WHEEL THIS MAY HAVE CAUSED A MAJOR ACCIDENT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234543July 24, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT NOTICED WHITE POWDER COMING FROM THE VENTS WHEN THE AIR CODITIONER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO REAGLE DODGE (ROUTE 512 BANGOR, PA 18013, (610)-863-6900) WHERE IT WAS DIAGNOSED THAT THE EVAPORATOR COIL FAILED PREMATURELY AND CAUSED A CHALK LIKE DUST TO BLOW INSIDE THE VEHICLE. THE DEALER FURTHER STATED THAT THE DASHBOARD AND CENTER CONSULE NEEDED TO BE REMOVED IN ORDER TO REMOVE THE EVAPORATOR COIL THE MANUFACTURER WAS CONTACTED. THE CONTACT ALSO STATED THAT THE FAILURE WAS EXERIENCED IN THE 2014 AND 2015 MODELS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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