Ram 3500 Complaints (2016)

134 consumer complaints on file.

#11414946May 3, 2021
POWER TRAIN
TRUCK IS BURNING THROUGH A QUART AND HALF OF OIL EVERY 1000 MILES IT APPEARS, BUT THERE ARE NO LEAKS UNDER THE VEHICLE OR ON THE OIL PAN. APPEARS TO BE AN ISSUE WITH THE TURBO SEALS. THE TRUCK GIVE NO WARNING THAT THE OIL IS LOW WHILE DRIVING. WHEN LOW IT DOES NOT SHOW UP ON THE DIPSTICK AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404645March 24, 2021
SERVICE BRAKES
MASTER CYLINDER FAILURE. LUCKILY DID NOT HAVE AN ACCIDENT. COMPLETE BRAKING FAILURE WHILE MOVING ON A FLAT SURFACE NO WARNINGS. BAY DODGE IN PANAMA CITY, FL HAS BEEN PERFORMING OIL CHANGES AND SERVICING ON A REGULAR BASIS AND NOTED NO ISSUES. REPLACED MASTER CYLINDER AT BOB PFORTE DODGE IN MARIANNA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365193October 19, 2020
FUEL/PROPULSION SYSTEM
WHEN ACCELERATING FROM A FULL STOP, THE TRUCK ACCELERATES FOR LESS THAN ONE SECOND. AFTER THE SHORT BURST OF ACCELERATION, IT STOPS EVEN THOUGH THE ACCELERATOR PEDAL POSITION HAS NOT CHANGED. THERE IS NOW ZERO ACCELERATION FOR ONE TO THREE SECONDS, LEAVING THE TRUCK IN A POTENTIALLY DANGEROUS POSITION. THE ACCELERATION COMES BACK WITHIN ONE TO THREE SECONDS AND THE TRUCK DRIVES NORMALLY AFTER THAT. WHEN YOU COME TO A FULL STOP AT A STOP LIGHT OR STOP SIGN, THE BEHAVIOR REPEATS AND THE DELAY SEEMS TO DECREASE AS THE TRUCK 'WARMS UP'. THIS BEHAVIOR WAS VERIFIED BY TWO DRIVERS AND MULTIPLE TECHNICIANS AT A LOCAL DEALERSHIP WHO ARE UNABLE TO IDENTIFY THE CAUSE OF THE PROBLEM BUT RECOGNIZE THE POTENTIAL DANGER THAT CAN BE CAUSED BY THE PROBLEM. THE DEALER HAS HAD THE TRUCK FOR ALMOST ONE MONTH TRYING TO SOLVE AND CONTINUE TO VERIFY THE EXISTENCE AND DANGER ASSOCIATED WITH THE ISSUE. CHRYSLER'S STAR TEAM HAS ALSO BEEN WORKING WITH THE DEALERSHIP FOR THE ENTIRE MONTH AND A ROOT CAUSE HAS STILL NOT BEEN IDENTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355555September 17, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT STATED THAT THE GEAR SHIFTER DETACHED WHILE SHIFTING OUT OF PARK. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBERS: 16V495000 (POWER TRAIN) AND 17V821000 (POWER TRAIN) AT TACOMA DODGE CHRYSLER JEEP RAM (4101 S. TACOMA WAY, TACOMA, WA 98409) HOWEVER, THE REPAIRS FAILED TO FIX OR PREVENT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,799.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327554June 6, 2020
WHEELS
PURCHASED VEHICLE NEW FROM MARSHALL DODGE IN OCT. 2016. I HAVE JUST REALIZED THAT MY SPARE TIRE IS A DIFFERENT SIZE. ON THE GROUND I HAVE (4) LT285/60R20E.. AND AS A SPARE I HAVE A LT275/70R18E. THIS IS THE WAY THE VEHICLE CAME FROM DODGE. I DO NOT FEEL SAFE IF I WOULD HAVE TO USE THE DIFFERENT SIZE SPARE, ESPECIALLY PULLING A 40FT. 5TH WHEEL CAMPER. I HAVE TALKED TO THE DEALERSHIP AND FCA CASE MANAGEMENT AND TOLD THAT THIS IS NORMAL, AND I WOULD NOT HAVE ANY PROBLEMS. MY CASE NUMBER IS 76379630 . I ALSO FEEL THAT WOULD NOT BE GOOD ON THE TRANSFER CASE AND DIFFERENTIAL. COULD YOU PLEASE ADVISE ME ON THIS PROBLEM ? IS THIS SAFE AS RAM HAS ADVISED ME ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326166May 27, 2020
AIR BAGS, STRUCTURE:BODY, SUSPENSION
MY 2016 RAM 3500 DRW LIMITED LEANS TO THE RIGHT APPROXIMATELY 3/4 INCH. WHEN I PLACE MY TRUCK CAMPER ON TOP, THE PASSENGER SIDE AIR BAG/SENSOR DOES NOT RISE EQUALLY WITH THE LEFT. AS A RESULT, I AM DRIVING DOWN THE ROAD WITH AN APPROXIMATE 2 INCH LEAN TO THE RIGHT. I DID NOT NOTICE THE TRUCK LEANS TO THE RIGHT UNTIL I PURCHASED A TRUCK CAMPER 3 MONTHS AGO. I TOOK IT TO RAM, THEY PUT IT ON A COMPUTER TO TRY AND ADJUST THE SETTINGS. IT DID NOT WORK. APPARENTLY, ONLY A FEW RAM MECHANICS IN THE US UNDERSTAND THE SYSTEM AND CAN FIX MY ISSUE. I'M MORE THAN HAPPY TO GO ANYWHERE TO FIX MY ISSUE. APPARENTLY, THERE IS NO TECHNICAL BULLETIN TO FIX MY ISSUE. I UNDERSTAND PLACING A CAMPER ON TOP OF THE TRUCK IS A MODIFICATION TO THE TRUCK. BUT, THESE TRUCKS ARE MARKETED BY RAM TO SUPPORT THE RV INDUSTRY. SO, THEY SHOULD BE ABLE TO GET MY REAR CALIBRATED CLOSE TO ZERO. WHY CAN'T RAM WORK WITH THE LOCAL DEALER TO FIX MY ISSUE. I DO NOT FEEL SAFE DRIVING ON THE ROAD WITH THE TRUCK LEANING TO RIGHT AT 13,495 LBS GVW. (GVWR=14K). CAN YOU HELP TO CONNECT WITH RAM TO ASK THEM TO HELP FIX MY ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310108February 19, 2020
WHEELS
CRACKS ARE DEVELOPING ALONG THE CIRCUMFERENCE AREA BEAD SEAT OF THE TIRE CAUSING POSSIBLE TIRE WHEEL SEPARATION. I WAS INFORMED BY MY STEP SON AND GIRLFRIEND. WE HAUL OUR HORSES AND THANK GOODNESS THE TRUCK WAS AT HOME AT THE TIME OF NOTIFICATION. I CONTACTED ALCOA , AND THEY SAID THEY DON'T MAKE THESE WHEELS FOR THE RAM 3500 2016. SO I CONTACTED THE LOCAL RAM DEALER AND SO FOR NO HAS LIFTED A FINGER TO CALL OR SAY HEY PLEASE BRING THIS IN THE GET THIS RECTIFIED. I HAVE EXTENDED WARRANTY ON THESE WHEELS TILL 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300869January 21, 2020
WHEELS
ON JANUARY 21, 2020 AT 1400 38 MILES OUTSIDE OF CHARLOTTESVILLE, VA ON HIGHWAY 29 DRIVER SIDE REAR INSIDE TIRE TREAD SEPARATED AND BLEW OUT THE TIRE CAUSING EXTENSIVE DAMAGE TO THE UNDERSIDE OF THE TRUCK BED. THE SPEED OF THE BLOWOUT WAS 45 MPH AND HAD TO MANAGE PARKING ON THE SIDE OF THE ROAD ON AN INCLINE IN ORDER TO CHANGE THE TIRE OUT AND REMOVE THE METAL THAT WAS HOLDING THE SPLASH GUARD. ROADSIDE ASSISTANCE TOW COMPANY INFORMED US THAT THE OUTSIDE TIRE ON THE SAME SIDE WAS READY TO BLOW AS WELL AND NEEDED TO BE CHANGED. THE TIRES ON THE VEHICLE ARE NEXXAN ROADIAN LT235/80R17 10 PLY. THE VEHICLE HAS 55,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291900December 29, 2019
STEERING
WHEN DRIVING DOWN ROAD CONSTANTLY MAKE ADJUSTMENTS TO RIGHT AND OR STEERING WHEEL BEING HELD TO OR AROUND 1 OR 2 O'CLOCK POSITION JUST TO GO STRAIGHT. WHEN STEERING TO LEFT STEERING WHEEL IS TIGHTER THEN WHEN STEERING TO RIGHT. STEERING BOX NEEDS REPLACED AND OR REBUILT. TRUCK ONLY HAS ALITTLE OVER 60000 MILES ON IT. CONSTANTLY CHASING STEERING WHEN DRIVING DOWN ROAD. CITY STREETS AND LEFT LANE OF HIGHWAYS ITS EXTREMELY NOTICABLE. HAD TRUCK ALIGNED AND ALIGNMENT SHOP SAYS ALIGNMENT IS DEAD ON. AFTER READING MULTIPLE AND MULTIPLE FORUMS AND OTHER INFORMATION ONLINE, THIS IS A EXTREMELY COMMON PROBLEM WITH THESE TRUCKS YET NO RECALL TO FIX. RED HEAD IS A COMPANY THAT REBUILDS/UPGRADES THESE STEERING BOXES, BUT THE COST WITH SHIPPING IS AROUND $800. CHRYSLER SEEMS TO DENY THERE IS A PROBLEM WITH THE STOCK STEERING BOXES ON THE RAM 2500/3500 TRUCKS, THERE ARE THOUSANDS AND THOUSANDS OF PEOPLE THAT ARE HAVING THE SAME ISSUE YET NO RECALL TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287921December 9, 2019
STEERING
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE CONTACT TOOK THE VEHICLE TO JOHNSON DODGE CHRYSLER JEEP RAM (481 US-46, BUDD LAKE, NJ 07828, (908) 850-8700) AND WAS INFORMED THAT THEY WOULD BE TAKING AN ADJUSTABLE PART OF THE VEHICLE AND MAKING IT NON-ADJUSTABLE. THE CONTACT EXPRESSED CONCERNS REGARDING FUTURE REPAIRS TO THE VEHICLE THAT MAY BE DEEMED INEFFECTIVE DUE TO THE REMEDY. THE CONTACT REFUSED TO HAVE THE VEHICLE SERVICED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286908December 4, 2019
WHEELS
I PURCHASE A 2016 DODGE RAM 3500 DUALL LIMITED WITH 2K MILES ON IT. THE TRUCK HAS GARBAGE NEXAN TIRES ON IT. NEXAN CLAIMS IT IS A 40K MILE WARRANTY TIRE. FUNNY THOUGH, AT 11K MILES I HAD ONE NEXAN TIRE FAILURE DUE TO TREAD SEPARATION. TOOK TRUCK TO DEALER, DEALER GOT WITH NEXAN, WORKING WITH NEXAN LIKE 'GOING TO THE DENTIST TO GET ANYTHING DONE. SAID THEY WOULD REIMBURSE ME FOR THE TIRE THAT FAILED AT 11K MILES, THAT WAS TWO MONTHS AGO STILL NO REFUND AND I CALL EVERY WEEK LOOKING FOR MY REFUND. COUPLE MONTHS GO BY AND ANOTHER NEXAN TIRE FAILURE AT 13K MILES. YOU GUESSED IT ANOTHER TREAD SEPERATION. TAKE TRUCK TO DEALER, THEY SAY CAN'T HELP. CALL NEXAN THEY SAY YOU NEED TO SHIP ALL 6 TIRES BACK SO WE CAN TEST THEM. IM TESTING THEM FOR YOU AND THEY ARE CRAP! TWO TIRE FAILURES WELL UNDER 40K, THIS IS NOT A COINCIDENCE THESE TIRES ARE GARBAGE. I HAVE MY WIFE AND DAUGHTER WHO I DRIVE AROUND IN A $75K RAM DUALLY LIMITED AND I AM SCARED FOR THEIR SAFETY WITH THESE FAILING TIRES. NEXAN MIGHT AS WELL TELL ME TO GO #@$& MYSELF AS THEIR CUSTOMER SERVICE AGAINST AND WARRANTY DEPARTMENT ARE A JOKE. BEWARE DONT BUY NEXAN TIRES. DODGE ALSO SHOULD STOP PUTTING THESE GARBAGE TIRES ON THEIR TRUCKS, GOING TO GET SOMEONE KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279115November 9, 2019
WHEELS
VIBRATION IN FRONT WHEEL, DIAGNOSED AT DEALERSHIP THAT THE TIRE HAS A SHIFTED BELT. THIS TIRE IS ON THE DRIVER'S SIDE. WE ALREADY REPLACED THE PASSENGER SIDE FRONT TIRE 2/13/19. THIS IS A DUALLY TRUCK AND WE ARE CONCERNED THAT THIS WILL ALSO HAPPEN TO THE 4 REAR TIRES. THE VEHICLE CURRENTLY ONLY HAS 21,390 MILES. THIS SHOULD NOT BE OCCURRING AND IS A SAFETY HAZARD. I TRIED TO CONTACT THE MANUFACTURER BUT THEY HAVE NOT RETURNED MY CALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279116November 9, 2019
WHEELS
I FORGOT TO INCLUDE THE TIRE SIZE ETC WITH MY ORIGINAL COMPLAINT. ORIGINAL COMPLAINT #11279115 SHIFTED BELT IN TIRES NEXEN LT235 80R17E ON & OFF ROAD TIRES ORIGINAL EQUIPMENT ON MY 2016 RAM 3500 DUALLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278925November 8, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT STATED THAT THE AIR BAG INDICATOR PERIODICALLY ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS WITHIN THE DRIVER'S SIDE AIR BAG. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. NORTHPOINT CHRYSLER DODGE JEEP RAM (4441 US-5, DERBY, VT 05829, (802) 334-3179) AND MIDSTATE CHRYSLER DODGE JEEP RAM (1365 US-302, BARRE, VT 05641, (802) 479-0586) WERE CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE DIAGNOSED AND THE REPAIR WOULD BE PAID AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO EXTENDED WARRANTY ON THE VEHICLE FOR THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278267November 5, 2019
STEERING
I APPLAUD YOUR WORK IN HOLDING AUTOMAKERS ACCOUNTABLE AND RESPONSIBLE FOR FIXING VEHICLE SAFETY ISSUES. HOWEVER, MY VEHICLE WAS RECALLED FOR V06/NHTSA 19V-021 (STEERING SYSTEM RECALL). RATHER THAT PROVIDING NEW PARTS FOR THE DEFECTIVE PARTS, RAM STATES THAT NHTSA HAS APPROVED WELDING THE STEERING JAM NUTS TO THE ADJUSTER. THE DEALER SUBMITTED A STAR CASE (#101582875) TO HAVE REPAIR PARTS PROVIDED WHICH WAS DENIED, BASED ON NHTSA APPROVAL OF WELDING. ALSO, CALLED RAM CARE (CASE # 68052515) THEY REFUSED TO PROVIDE REPAIR PARTS AND DIRECTED ME TO CONTACT THEIR FCA HQS VIA STANDARD MAIL. IT IS APPALLING TO ME THAT WE HAVE HEAVY DUTY TRUCKS ON THE ROAD THAT COST OVER $60K AND RATHER THAT REQUIRING RAM TO REPLACE DEFECTIVE PARTS, WE ALLOW THEM TO WELD PARTS. MOST OF THESE HEAVY DUTY TRUCKS ARE USED TO HAUL HEAVY TRAILERS. WELDS IF NOT DONE PROPERLY WEAKEN METAL AND CAN BREAK UNDER STRESS. ADDITIONALLY, THIS FIX (WELDING) RENDERS STEERING SYSTEM ADJUSTMENTS INOPERABLE WITHOUT GRINDING THE WELD ADJUSTING THE STEERING AND RE-WELDING THE PART ALL OF WHICH DAMAGES AND STRESSES THE CRITICAL EXISTING STEERING PARTS. REQUEST THAT NHTSA REQUIRE RAM TO REPLACE THE DEFECTIVE STEERING PARTS AND NOT ALLOW A JAM NUT TO THE ADJUSTER WELD AS A PERMANENT FIX TO THE STEERING SAFETY RECALL. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270846October 24, 2019
UNKNOWN OR OTHER
I BOUGHT THIS 2016 RAM 3500 BRAND NEW IN APRIL 2016. I NOW HAVE 9600 MILES ON IT AND THE RIGHT FRONT TIRE SEPARATED. THE LEFT FRONT IS GOING TO DO THE SAME THING. THE TIRE DOT CODE IS 2215. THESE TIRES WERE ALMOST A YEAR OLD WHEN I BOUGHT THE TRUCK. I WANT TO KNOW IF THERE ARE ANY RULES AND REGULATIONS ON SELLINGVEHICLES WITH TIRE ONE YEAR OLD. I WAS ON THE FREEWAY DOING 70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267629October 10, 2019
STEERING, ENGINE
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18E096000 (STEERING). THE CONTACT TOOK THE VEHICLE TO HUMES CHRYSLER JEEP DODGE & RAM (1010 ROUTE 19 NORTH, WATERFORD, PA 16441, (888) 571-5737) WHERE THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WAS RETURNED TO THE CONTACT. A FEW MONTHS LATER, THE VEHICLE NEEDED THE OUTER TIE ROD REPLACED AND A FRONT END ALIGNMENT. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT, DUE TO A WELDING THAT HAD BEEN PERFORMED ON THE VEHICLE FROM THE RECALL REPAIR, THE VEHICLE COULD NOT BE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE WELDING WAS AN APPROVED REPAIR BY NHTSA AND HE WOULD NEED TO CONTACT NHTSA FOR MORE INFORMATION. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *BF *TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259075September 30, 2019
WHEELS
TIRE SEPARATION AND VIBRATION IN ALL 6 TIRES. VEHICLE HAS 22690 MILES ON IT AND HAS HAD TIRE ISSUES SINCE NEW WITH VIBRATION AND SEPARATION OF CHEAP TIRES DODGE HAS PUT ON THESE VEHICLES, THAT THEY SELL AT A HIGH PRICE. DRIVING AND MADE IT TO MY GARAGE WHEN THE TIRE SEPARATED. IT WAS THE FRONT DRIVERS SIDE TIRE. THANKFULLY I WASN'T DOING HIGHWAY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253709September 6, 2019
UNKNOWN OR OTHER
RAM DEALER SERVICE DEPT. AFTER COMPLETING A STEERING DRAG LINK RECALL SERVICE REPORTED AFTER TEST DRIVE A SHIMMY /SHAKE IN STEERING WHEEL STARTING AT VEHICLE SPEED OF APPROX. 20 MPH. DIAGNOSIS AS A FAULTY STEERING DAMPER, REPLACED DAMPER AND RETURNED VEHICLE TO CUSTOMER. CUSTOMER RETURNED NEXT DAY REPORTING BAD SHIMMY, WAS TOLD VEHICLE WOULD NEED TO BE SCHEDULED FOR ANOTHER SERVICE VISIT AND ALLOWED TO LEAVING WITHOUT SERVICE DEPT INSPECTING VEHICLE. CUSTOMER RETURNED APPROXIMATELY 2 WEEKS LATER INSISTING SERVICE WRITER TEST RIDE VEHICLE, VEHICLE WAS INSPECTED AND DETERMINED TO HAVE BELT SEPARATION IN DRIVER SIDE FRONT TIRE. TIRE WAS REMOVED AND REPLACED WITH SPARE TIRE. DEFECTIVE TIRE IS WITH VEHICLE OWNER. RAM 3500 DUAL REAR WHEEL, NEXEN 235/80 R17 ROADIAN AT PRO 8, 28,300 MILE. ORIGINAL TIRES, ORIGINAL OWNER ROTATED ONCE AT APPROX 18,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252319August 29, 2019
WHEELS
ON 8/21/2019 I EXPERIENCED EXCESSIVE VIBRATION & TRUCK PULLING TO THE RIGHT TRAVELING NORMAL HWY SPEED. ISSUE WAS SO SEVERE, I STOPPED TO CHECK. TIRES LOOKED FINE & PRESSURES WERE OK.RETURN TRIP WAS WORSE WITH MAX SPEED OF 35MPH. NEXT DAY I TOOK THE TRUCK TO AN INDEPENDENT TIRE CENTER & WAS TOLD THAT THE BELTS INTHE FRONT TIRES WERE SEPARATING. TIRES ARE NEXEN ROADIAN HTX LT235/80/R17.THEY ARE ORIGINAL TIRES WITH ONLY 8,010 MILES ON THEM. I CONTACTED RAM THRU THEIR WEBSITE. GOT NO RESPONSE. EMAILED THE DEALERSHIP WHERE I BOUGHT THE TRUCK. NO RESPONSE. I CALLED NEXEN & WAS TOLD THAT THE WARRANTY ONLY COVERED TREAD WEAR. THEY WERE NOT CONCERNED ABOUT THE SEPARATION.THEY EMAILED A PACKET OF INFORMATION THAT THEY WOULD NEED TO INVESTIGATE MY ISSUE. THEY ALSO ADVISED ME TO CHANGE THE TIRES ASAP BECAUSE ONCE I NOTIFIED THEM OF THE PROBLEM, THEY WERE NOT RESPONSIBLE FOR ANY DAMAGES OR INJURIES.I CALLED THE NEAREST RAM DEALERSHIP AND ASKED IF THEY COULD CHECK IT OUT. THE BEST THEY COULD DO WAS SCHEDULE AN APPT IN TWO WEEKS. SINCE I COULD NOT SAFELY DRIVE THE TRUCK, I REPLACED ALL SIX NEXEN TIRES ON 8/27/2019 AT A COST OF OVER $1,800. THAT TIRE CENTER ALSO CONFIRMED A PROBLEM WITH THE TIRES. I FINALLY HEARD FROM FCA. THEY CREATED A CASE # AND ASKED THAT I MAKE AN APPT AT A DEALERSHIP SO THEY COULD INVESTIGATE. I ASSUMED FCA WAS GOING TO CONTACT THE DEALERSHIP SINCE THEY ASK FOR THE APPT INFO. DROVE 60 MILES TO THE DEALERSHIP WHERE WE BOUGHT THE TRUCK. THEY KNEW NOTHING ABOUT THE ISSUE. FCA DID NOT CONTACT THEM. IN FACT THEY CLOSED MY CASE AS SOON AS THEY CONFIRMED THE APPT. BOTTOMLINE, THESE TIRES ARE DANGEROUS. THERE ARE MULTIPLE COMPLAINTS ON THE VARIOUS FORUMS FOR TIRES AND TRUCKS. RAM DOESN'T CARE. FIATCHRYSLER DOESN'T CARE. NEXEN DOESN'T CARE. I'M HOPING YOU DO. I'VE DRIVEN LOTS OF VEHICLES IN MY TIME, I WAS SCARED DRIVING ON THOSE TIRES AND LUCKY TO GET HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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