Ram 3500 Complaints (2016)

134 consumer complaints on file.

#11567434January 24, 2024
STEERING
The contact owns 2016 Ram 3500. The contact became aware that the front passenger's side tires had been wearing out prematurely. The vehicle was taken to a tire shop, and the contact was informed that an alignment could not be performed on the vehicle. The manufacturer was notified of the failure and informed the contact that he would be referred to a specialist for assistance. The specialist called the contact and referred him to a dealer for assistance. The vehicle was taken to the dealer, who informed the contact they could not perform an alignment because the steering linkage jam nut was previously welded to the adjuster sleeve under NHTSA Campaign Number: 19V021000 (Steering). The dealer determined that the drag link assembly needed to be replaced to perform the alignment of the vehicle. The dealer was awaiting manufacturer’s authorization on the drag link assembly replacement. The vehicle was not repaired. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561493December 22, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ram 3500. The contact stated while driving at an undisclosed speed, the brakes were inoperable. The contact stated that after the vehicle was involved in an accident, the contact stated he immediately depressed the brake pedal to stop the vehicle however, the vehicle continued moving forward. The contact stated that the ABS module activated, and the vehicle stopped. The vehicle had moved forward an additional 600 feet. The vehicle was taken to an independent mechanic where it was diagnosed with a failed brake master cylinder. The contact was informed that the brake master cylinder needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551480October 23, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The cruise control switch is very intermittent. It can be difficult to get it to engage. Getting the cruise control to release with the brake or switch is also intermittent. I am very worried that it will cause a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546696September 26, 2023
ENGINE
The contact owns a 2016 Ram 3500. The contact stated while driving 45 MPH, the vehicle jerked and slowed down unintendedly. No warning light was illuminated. The vehicle was towed back to the residence. The vehicle was diagnosed by an independent mechanic. The contact was informed that the fuel injectors were faulty due to wear and tear. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 116,021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544158September 12, 2023
VEHICLE SPEED CONTROL
The speed control switch operates intermittently. Sometimes it won’t turn on. Sometimes it won’t turn off. I am afraid it may cause me to have and accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538418August 14, 2023
ENGINE
The contact owns a 2016 Ram 3500. The contact stated while driving approximately 35 MPH, the engine started making an abnormal clicking sound. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that a grid heater bolt had failed and fallen into the #5 cylinder, causing severe damage to the piston and cylinder head. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520555May 5, 2023
STEERING
The contact owns a 2016 Ram 3500. The contact stated that the vehicle was inspected and informed of NHTSA Campaign Numbers: 19V021000 (Steering) and 18E096000 (Steering). The contact stated that while driving at highway speeds, the vehicle was drifting to the left and the right. The contact had to drive at speeds lower than 15 MPH to prevent the drifting from occurring. The contact took the vehicle to the dealer and was informed that the recall repairs were previously completed and was a one-time free repair. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516786April 12, 2023
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
I purchased this vehicle new in 2016. It currently has approximately 49,000 miles. It has never been involved in any collision. In Feb. 2023 I took it to a Les Schwab Tire Center to have the drag link replaced & alignment done. When the repairs were completed the technician informed me that I may have a rear axle misalignment as he noticed the rear axle appeared to have shifted to the right of the vehicle & recommended taking it to a collision repair shop for further inspection. My next move was taking it to an independent shop & have the rear leaf springs inspected for correct alignment which found nothing abnormal but they also measured from the center of the front wheel to the center of the rear wheel on both sides of the vehicle and found a difference in measurement of approximately 3/4". They had me drive the vehicle down the road as they followed & verified the rear of the truck was tracking to the right. I then proceeded to take it to a Ram Dealer repair shop for inspection & concluded that the rear of the truck was tracking to the right but that they were not equipped to make corrections & recommended taking it to a collision repair shop. I then proceeded with a collision repair shop where they put it on a rack & took measurements of the frame & only found a slight abnormal condition in the frame on the right side in front of the rear axle but concluded that they did not believe it would be was causing the issue. So the issue I have is rear of the truck is tracking to the right. I never knew there was an issue with the truck before I took it to Les Schwab for its first alignment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512020March 15, 2023
SERVICE BRAKES, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
A yellow traffic light was lit and I started braking, then I heard a loud bang/snap and the trucks brake pedal went to the floor and would not stop. I then had to use the parking brake to stop the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504948February 1, 2023
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2016 Ram 3500. The contact stated while driving at an undisclosed speed, the vehicle became difficult to drive. The check engine and MIL warning lights were illuminated. The contact stated that the vehicle was taken to the local dealer where it was diagnosed and determined that the turbo actuator needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 55,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502345January 18, 2023
AIR BAGS
The contact owned a 2016 Ram 3500. The contact stated that while driving at 35 MPH, he crashed into another vehicle waiting at a stop light. The driver-side air bag did not deploy upon impact. The other driver was taken to the hospital; however, the driver's whereabouts are unknown. The contact also sustained whiplash which he was treated for days after the accident. A police report was filed. Due to the damage, the contact's vehicle was towed to an independent tow yard where it was deemed a total loss. The contact went to the dealer and notified them about the air bag failure; they then referred him to the manufacturer. The contact filed a claim with the manufacturer and an investigator was assigned to look into the failure. The investigation determined that since the contact did not depress the brake pedal prior to the accident, the air bags did not deploy. The vehicle was destroyed. The failure mileage was approximately 242,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11496436December 7, 2022
WHEELS
The Government Owned Vehicle (GOV) was traveling North on 31E in Nashville, when truck shuttered then truck passenger side wheel fell off. Tire/wheel pinned to truck and caught fire. Drive pulled truck off to side of roadway and called 911.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11480277August 19, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rear backup camera is working Intermittently causing a lack of view behind the truck. This problem happens multiple times per month
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460109April 8, 2022
UNKNOWN OR OTHER
Vehicle caught fire shortly after initiating OEM remote start. video is available
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11456841March 15, 2022
STEERING
The contact owns a 2016 Ram 3500. The contact stated after purchasing the vehicle, the local dealer informed him about NHTSA Campaign Number: 19V021000 (Steering) however, the part to do the recall repair was not yet available. The dealer stated informed the contact that the nut would be welded and the vehicle would need an alignment. The contact stated that the steering wheel was not completely straight. The contact took the vehicle to an independent mechanic and who was unable to align the vehicle due to an issue with the drag link. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 68,190.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454470February 28, 2022
POWER TRAIN, ENGINE
My 2016 dodge ram 3500 mega cab had a light come on the dash at about 89000 miles I drove it to the dealership, I told the dealership I thought it was something electrical. A couple of times my truck has went into limp mode, when this happens to you the truck will only take off in 4th gear and stays in 4th gear. If I pulled over when this would happen and turned the truck all the way off and then back on it take the light of the dash and shift properly. So the dealership calls me to let me know what they have found he says he has bad news and more bad news which was my transmission was going out and then they didn't have a transmission and had no idea when they would. They already welded up nut on the steering shaft instead of replacing it. I didnt buy a 3500 pickup because i wanted a light duty truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454243February 26, 2022
WHEELS
On February 3, 2022 I had my truck serviced at my local dealership to address SAFETY RECALL Y26. According to the service manager, the work was completed per the Safety Recall instructions. On Feb 22, 2022 while traveling at highway speed, all eight wheel studs broke on the left rear dually wheels which led to the wheel/tires separating from the vehicle without warning. This catastrophic failure could have caused serious injury, or death to the occupants of the vehicle, as well as other motorists/pedestrians. It was by the GRACE OF GOD the driver was able to maintain control of the vehicle until it was safely off the highway. The vehicle was transported by a flatbed wrecker to a dealership near the final destination it was en-route to, to inspect the damage and make all necessary repairs. Both the dealership that performed, the SAFETY RECALL Y26 in Raleigh, NC and the dealer in Ocala, FL that currently has possession of the truck have confirmed the cause of this catastrophic failure is YIELDED WHEEL STUDS. Consumer is requesting a recall investigation of the previously announced Recall Y26 and adjustment of existing recall remedies. Consumer has requested the return of all damaged parts from the vehicle from the dealership that is in possession of the vehicle and performing the Safety Recall repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437697October 21, 2021
WHEELS
I was driving home, my truck began to vibrate or wobble hard, next thing it begins staggering upon a jolt, and then I noticed my two rear drivers side tires passing me on the highway. I safely get out of traffic somehow, and upon inspection both tires came off, and all my lug nuts but one are missing. There was no warning, I had to call a tow truck to pick my vehicle up and bring it home , it cannot be repaired due to the manufactory is not sure what the specs are, mean while I am without a vehicle and have missed several days of work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428864August 12, 2021
POWER TRAIN
The contact owns a 2016 Ram 3500. The contact stated that after starting the vehicle with the brake pedal depressed, while attempting to shift into gear, the gear shifter handle fractured. The cause of the failure was not determined. The local dealer was contacted, and the part was replaced by the contact. The vehicle was later serviced under the NHTSA Campaign Number: 17V821000 (Power Train). The contact indicated that an addendum card was to be given as part of the recall repair with instructions to drivers on how to shift gears when the brake pedal was depressed however, the card was not given. Neither the dealer nor the manufacturer would supply the card. The failure mileage was 55,390.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428186August 7, 2021
STEERING
Steering is failing. Steers like a boat. Looses control in turns. Over adjustment and correction must be done to maintain course. Same issue occurred in a Dodge Challenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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