Ram 2500 Complaints

468 consumer complaints on file.

#11547328September 29, 2023
STRUCTURE:BODY
Safety Recall ZB8. had recall work done, which according to the instructions, does not address the latching of tailgate. tailgate had unintended opening yesterday, resulting in a $4000 tool falling out of vehicle. dealership said to call Ram, Ram says dealership issue since they did recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546950September 27, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ABS and traction control is not working intermittently Blinkers are not working Windshield wipers are not working Cruise control is not working Gear electronic (+/-) is not working -Service electronic stability control light is on intermittently -Service trailer brake system light is on intermittently -When towing heavy load I see a leak under hood. I'm extremely worried about driving my truck. Please advise. Called multiple dealers, conflicting what has to be done. Is it covered under warranty/recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546599September 26, 2023
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer and a secondary dealer were notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546544September 26, 2023
FUEL/PROPULSION SYSTEM
My 2022 Ram 2500 with only 9,900 miles failed to start requiring it be towed to the dealership. The dealer reported the fuel injector harness had failed and replaced it but then it started throwing other codes. The technician determined there was metal shavings in high pressure fuel pump (HPFP) so they contacted Ram engineers and started a STAR case. After two months and countless "pictures" taken and sent the the Ram engineers, they claim it was contaminated fuel which caused the metal shavings to be found in the HPFP. The engineers stated that there were no metal shavings found in the return filter so the metal shaving came from "contaminated fuel." This logic is impossible because for metal shavings to make it from the fuel tank to the HPFP and be visible they must travel through two fuel filter, one of which filters down to 5 microns. The dealership acknowledged the engineers logic didn't make sense to them either. The return filter showed some debris but if metal shavings can pass through a 5 micron paper filter than it would also pass through the metal screen found on the return line inside the tank. Ram is refusing to honor their warranty and trying to stick me with the bill even after they already are aware of a faulty fuel pump in their trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545623September 20, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 2500. The contact stated while driving at an undisclosed speed, a message displayed on the display screen “Take vehicle to authorized dealer, Electrical failure”. The vehicle was taken to the dealer where it was diagnosed and determined that the steering wheel, wiring harness, and power seat control module needed to be replaced. The vehicle was repaired however, the failure recurred. A message displayed on the display screen “Take vehicle to authorized dealer, Electrical failure”. The vehicle was taken back to the dealer where the vehicle remained. The vehicle had not yet been repaired. The manufacture was not notified of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545554September 20, 2023
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? Tailgate came open on several occasions How was your safety or the safety of others put at risk? This could have caused items in the truck bed to fall out and strike other automobiles Has the problem been reproduced or confirmed by a dealer or independent service center? I took the car to the dealer and they stated they had "adjusted and tested" said it is good Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544637September 14, 2023
EXTERIOR LIGHTING
It appears that there is a problem with the bright-lights and turn signal. When I turn on the left blinker my bright lights come on. When the turn is complete the bright lights go out. This happens during the day and night. During the day when I flash my bright lights the left turn signal comes on. Dodge forums has a lot of complaints about this with no fix. There are no warning lamps or errors showing. This happens daily and all the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543864September 11, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542890September 6, 2023
SEATS
I recently had an issue with the wiring in the passenger seat of my 2021 RAM 2500 (Longhorn Edition) with interior heated/cooled seats. My passenger seat had a wiring short which caused the seat cushion to ignite. With some quick searching, it appears that I am not alone in this event. In fact, it appears at least a couple people have had their entire truck burn. I am sure that this specific model is not the only one with this wiring set up in the seats. I was wondering if you have collected any data on these events to date? Thank you for your help.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11542872September 6, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 2500. The contact stated while driving 70 MPH and towing a load, the air bag warning light illuminated. After a visual inspection of the engine compartment, the contact observed that both air bag fuses were blown. After restarting the vehicle, it seemed to return to normal functionality, but the contact experienced additional electrical failures with the electronic stability control activated, cruise control disabled, the seat belt warning light illuminated, and the SOS call system warning light illuminated. Additionally, the trailer brakes system warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The contact replaced the blown fuses, and the warning lights and system failures were resolved. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542158September 1, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541283August 28, 2023
ELECTRICAL SYSTEM
On February 9 2023 Ram issued a recall on my vehicle Ram 2500. In that recall it was noted “ An electrical short in the relay can potentially lead to a vehicle fire with the ignition on or off” further owners were advised to park their vehicles outside and away from buildings. This requirement is a burden on vehicle owners and subjects the vehicle to additional risks including weather (hail, extreme heat, and paint oxidization) and other risks such as vandalism and theft. You would think stellantis would have a sense of urgency to complete these recalls, they obviously do not. I have contacted the dealer Waxahachie Ram multiple times to only receive the same answer… we don’t have the part, we only get one every two weeks, we’ll call ya. Reading consumer complaints on NHTSA, multiple consumers have had the same experience. A manufacturer issuing a recall is meaningless if they don’t repair the vehicles. Stellantis has demonstrated they have total disregard for the consumers who owns these affected vehicles by exceeding a reasonable amount of time to perform these repairs and keeping consumers in unsafe vehicles. Unlike your other complaints, I ask NHTSA to not just contact the manufacture and fall for their “parts distribution disconnect” response. This is clearly a failure on Stellantis to repair a recall on a reportedly 306k vehicles recall. I ask the NHTSA not to just call Stellantis but to investigate the actions and inactions they have taken to timely complete these repairs. Investigate if there is a financial benefit to Stellantis to delay these repairs. Investigate if the replacement part is identical to the ones used on newly manufactured rams and if so investigate why those units would have an available part or get priority at the dealership (vehicle sale?)vs essentially no parts available for the already sold units. Is Stellantis allocating these parts to timely repair the affected vehicles? A real investigation needs to find out!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540704August 25, 2023
UNKNOWN OR OTHER
When the vehicle is shifted into reverse, regardless of brightness settings, the back up camera becomes incredibly bright with no way to adjust. The problem being that when in dark/night time conditions and backing up a trailer, the back up camera screen has to be covered in order to see out of the vehicle to safely back up. No incident has occurred currently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539516August 19, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Headlight high beams turn on with left turn signal, also when actuating the high beams it turns on the left turn signal. You can not signal left without blinding other traffic with the high beams. No service lamps, happened since I bought the truck new. Ram has failed to service the vehicle and fix the issue. 3 trips to the dealer and 2 conversations with ram cares.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539147August 17, 2023
EXTERIOR LIGHTING
WHEN THE LEFT TURN SIGNAL IS APPLIED. HIGH BEAM LIGHTS ARE ACTIVATED. THIS WILL BLIND ON COMING TRAFFIC!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537351August 9, 2023
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536919August 7, 2023
ENGINE
The contact owns a 2023 Ram 2500. The contact stated that the vehicle was produce without a dipstick to check his own oil. The contact called the dealer and was informed that he could not be sold a dipstick but that the vehicle could be serviced at the dealer. The contact stated that the failure to provide a dipstick had cost him additional money and had been an unnecessary inconvenience. The manufacturer was notified of the failure where they also gave him the same information. The vehicle had yet to be repaired. The failure mileage was 0.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536421August 4, 2023
ELECTRICAL SYSTEM
This is the second time this is happening, first time June 30 2023 it was towed to rainbow ram in Covington because it lost power and multiple warning lights came on, service shifter appeared in message center, truck got home and wouldn't shift, then wouldn't start. Theyouldn't find the problem I was told they detected high voltage and checked for loose connection but couldn't find any issue despite having the truck more than a week. On August 3rd while driving on i10 in Alabama the truck had a sudden drop in power and start decelerating almost every warning light came on the dash with multiple message in the message center. It is currently at tameron ram in Alabama. The put it on a computer that showed almost every control module has failed. RAM will not guarantee to provide me a rental truck and the dealer can't tell me how long they will have it. To be clear I have no complaint aboutTameron ram staff. The last message on the display said to stop the truck in a safe place and that it may not start again. While tri g to get to the dealer it was going crazy with different lights and windshield wipers turning on by themselves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536322August 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535897August 1, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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