Nissan Murano Complaints

5,967 consumer complaints on file.

#10227027May 8, 2008
CHILD SEAT:TETHER: STRAP/WEBBING
TL*THE CONTACT OWNS A 2006 DOREL CHILD SEAT, MODEL 22-209 ABR (NA). THE SEAT WAS MANUFACTURED ON APRIL 16, 2006. THE CONTACT STATED THAT ALL THE CONNECTIONS ON THE SEAT WERE CORRODED. THE STRAPS WERE BECOMING UNGLUED AND UNSTABLE, WHICH WAS A POTENTIAL SAFETY HAZARD. SHE ONLY HAD THE SEAT FOR ONE YEAR AND IT WAS ONLY USED APPROXIMATELY A DOZEN TIMES; THEREFORE, IT SHOULD NOT BE WORN. THE CONTACT WAS UNSUCCESSFUL IN HER ATTEMPT TO SPEAK WITH A DOREL REPRESENTATIVE. THE PURCHASE DATE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227074May 8, 2008
SEATS
2005 NISSAN MURANO THE DRIVER SEAT BAR UNDER THE SEAT SNAPPED AS I WAS DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226947May 7, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
HEARD RATTLE ON ACCELERATION ABOUT A MONTH BEFORE MAJOR PROBLEM; THOUGHT IT WAS SOMETHING IN THE CAR. NOISE EVENTUALLY WENT AWAY. STARTED WITH NOISE AGAIN. LASTED TWO DAYS. NOTICED JUST AS I TURNED INTO WORK PARKING LOT THAT FRONT WINDSHIELD BEGAN TO FOG UP AT BOTTOM. NO AMOUNT OF DEFROSTING OR OPENING WINDOWS WOULD CLEAR THE WINDSHIELD UNTIL IT BECAME ALMOST TOO FOGGED TO DRIVE. THEN CAR STALLED OUT. BRAKE AND BATTERY LIGHTS CAME ON. COULD START IT AGAIN, BUT DIDN'T LAST LONG. HAD TO HAVE CAR TOWED TO DEALER. DEALER DETERMINED STEEL TENSIONER BRACKET AND PULLEY BROKE CUTTING DRIVE BELT. DEALER INDICATED NOT WARRANTED UNDER WRAP COVERAGE. NOTICED IN NHTSA LIST OF COMPLAINTS SEVERAL SIMILAR OCCURRENCES WITH THESE PARTS. THIS APPEARS TO BE A DESIGN FLAW THAT THE NISSAN COMPANY SHOULD TAKE RESPONSIBILITY FOR. IT WAS A $400+ REPAIR. CAR HAS 46,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226854May 6, 2008
SEATS
BROKEN SEAT FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226557May 3, 2008
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW, SEAT BELTS, FUEL SYSTEM, GASOLINE, STRUCTURE, UNKNOWN OR OTHER, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
I RAN OFF THE LEFT SIDE OF A MOUNTAIN ROAD HITTING A LARGE TREE WITH THE DRIVER'S DOOR, THEN CONTINUED DOWN THE HILL ANOTHER ~20 FEET SLAMMING INTO A BOULDER. WHEN I HIT THE TREE, THE DRIVER'S DOOR WINDOW BROKE AS WELL AS THE DRIVER'S SIDE REAR DOOR. THE DOOR WAS JAMMED SHUT. THE NISSAN WAS EQUIPPED WITH FRONT SIDE IMPACT AIRBAGS AND BOTH FRONT AND REAR HEAD PROTECTION AIRBAGS. NONE WERE DEPLOYED. WHEN I HIT THE BOULDER, THE FRONT PASSENGER AIRBAG DEPLOYED, BUT THE DRIVER'S FRONT AIRBAG FAILED TO DEPLOY. THE PRE-TENSIONER ON THE DRIVER'S SEATBELT DID NOT LATCH RESULTING IN ME HITTING MY UPPER CHEST AND LOWER JAW ON THE STEERING WHEEL SINCE THE AIRBAG DID NOT DEPLOY. THE FUEL CUT-OFF DEVICE ALSO FAILED TO ACTIVATE AND SHUT OFF THE ENGINE. AFTER ALMOST A MINUTE, I TURNED OFF THE ENGINE WITH THE KEY. I HAD BEEN KNOCKED UNCONSCIOUS FOR SEVERAL SECONDS. THE 2004 NISSAN MURANO SUSTAINED OVER $25,000 IN DAMAGE WHICH RESULTED IN IT BEING TOTALED BY MY INSURANCE COMPANY. THE AIRBAG LIGHT WOULD ILLUMINATE BRIEFLY WHEN STARTING THE CAR PRIOR TO THE ACCIDENT. SO THERE WAS NO INDICATION OF AN AIRBAG MALFUNCTION. THERE WAS SUBSTANTIAL DAMAGE TO THE DRIVER'S SIDE OF THE VEHICLE AS WELL AS THE FRONT AND UNDERCARRIAGE. MY INJURIES WERE LIMITED TO BRUISES TO MY CHEST AND LOWER JAW. THE ACCIDENT ALSO GREATLY AGGRAVATED A PRIOR INJURY TO MY UPPER BACK. WHEN I WENT TO GO REMOVE MY PERSONAL BELONGINGS FROM THE VEHICLE, I FOUND THAT THE JACK, MOUNTED IN THE REAR FLOOR HAD COME COMPLETELY OUT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10225987April 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
NISSAN MURANO HAS A DESIGN FLAW WITH ITS TRANSFER CASE. IT CRACKS IN HALF ON CARS WITH LOW MILEAGE. IF IT HAPPENS ON A HIGHWAY, CAR STOPS IN THE MIDDLE OF THE HIGHWAY WITH POTENTIAL MASSIVE FATAL ACCIDENTS. MY CAR BROKE AT 44K AND NISSAN REFUSED TO REPLACE THE PART AS IT WAS A MONTH AFTER THE WARRANTY EXPIRED. I FOUND OUT ON WWW.NISSANMURANO.ORG FORUM THAT MANY, MANY CARS HAS THIS PROBLEM WHICH IS EVIDENTLY AN ENGINEERING DESIGN ISSUE, BUT NISSAN REFUSES TO ACKNOWLEDGE THE PROBLEM. ONE CAR BROKE DOWN IN CANADA IN THE MIDDLE OF NOWHERE WITH A SMALL BABY IN THE CAR IN WINTER TIME. IT A MIRACLE THAT BABY SURVIVED . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225748April 25, 2008
VISIBILITY
AT THE BEGINNING OF MARCH 2008 MY SUN VISOR ON THE DRIVER SIDE SUDDENLY DROPPED DOWN & OBSTRUCTED MY VIEW & STARTLED ME. LUCKILY I WAS ABLE TO QUICKLY MOVE IT TO THE SIDE S I COULDN'T SEE CLEARLY IN FRONT OF ME AS THE VISOR DROPPED DOWN & BLOCKED MOST OF MY VIEW. I RESTOWED THE VISOR & IT WAS OKAY FOR A FEW DAYS BUT THEN THE SAME THING HAPPENED AGAIN WITH THE VISOR DROPPING DOWN . IT APPEARS THE LATCH THAT HOLDS IT IN PLACE IS OK, HOWEVER THE BAR THAT HOLDS THE VISOR& ALLOWS IT TO ROTATE UP & DOWN SEEMS TO BE LOOSE & CANNOT BE ADJUSTED TO BE TIGHTER. I CONTACTED KING WINDWARD NISSAN ON 3/27/08 & SPOKE WITH A CHERYL WHO CHECKED MY WARRANTY & SAID IT WAS NOT COVERED. I EXPLAINED TO HER THAT IT IS A SAFETY ISSUE BUT SHE SAID UNFORTUNATELY IT WASN'T COVERED SO I WOULD HAVE TO PAY FOR THE REPLACEMENT WHICH WAS ABOUT 300.00 FOR JUST THE VISOR. NISSAN SHOULD REPLACE THIS AT NO CHARGE SINCE IT IS A MANUFACTURES DEFECT & CAN CAUSE AN ACCIDENT IF THE VISOR COMES DOWN SUDDENLY & OBSTRUCTS THE DRIVERS VIEW OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225614April 24, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. THE AIR BAG WARNING LIGHT REMAINS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER TWELVE TIMES DUE TO THE FAILURE AND THEY ONLY PERFORMED A TEMPORARY REMEDY. THE DEALER STATED THAT THE AIR BAG WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 36,500 AND FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225499April 23, 2008
SEATS:FRONT ASSEMBLY:POWER ADJUST
THE TRACK ASSEMBLY IN THE DRIVER'S SIDE POWER SEAT FAILED. WHEN ENGAGED THE MOTOR ASSEMBLY WOULD NOT MOVE FORWARD OR BACKWARD BUT INSTEAD WOULD CAUSE THE ENTIRE SEAT TO SWIVEL TO THE RIGHT. PRIOR THE FAILURE THERE WAS A GRINDING NOISE. ANY ATTEMPT TO SHIFT THE POSITION OF THE SEAT WHILE DRIVING COULD HAVE CAUSED A SERIOUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225423April 22, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
WHILE DRIVING DOWN THE ROAD, IT WOULD NOT GO FORWARD, THE ENGINE WOULD REV BUT THE CAR WOULDN'T MOVE. ON 3-31-08 IT WAS TOWED TO A REPUTABLE TRANSMISSION SHOP. THEY RAN A DIAGNOSIS AND SAID THE TRANSMISSION CONTROL MODULE (TCM) WAS FAULTY AND THAT THEY COULDN'T FIX IT. ON 4-1-08 THE CAR WAS TOWED TO JACK INGRAM NISSAN IN MONTGOMERY, AL. I DESCRIBED ALL OF THE SYMPTOMS TO THE SERVICE REP AND LEFT IT. ON 4-2-08 THEY CALLED AND SAID THE TRANS AND TCM WERE FINE BUT THAT ONE OF THE MOTOR MOUNTS WAS BROKEN. I ASKED THEM IF THIS WOULD CREATE THE PROBLEMS I WAS HAVING AND I WAS TOLD YES, SO I TOLD THEM TO REPLACE THE MOUNT. A FEW HOURS LATER THEY CALLED BACK AND SAID THE OTHER MOUNT WAS CRACKED AND NEEDED TO BE REPLACED SO I TOLD THEM TO REPLACE THAT ONE ALSO. THE TOTAL BILL WAS $686 AND WE PICKED THE CAR UP THE NEXT MORNING, 4-3-08, MY DAUGHTER RETURNED TO FL ON 4-7. ON 4-10, WHILE RETURNING TO ALABAMA FROM FLORIDA THE CAR DID THE EXACT SAME THING. MY DAUGHTER TRIED TO MAKE A TURN AND THE CAR WOULDN'T MOVE. SHE COASTED INTO A PARKING LOT AND CALLED ME. LUCKILY SHE WAS IN ANDALUSIA, AL SO I CALLED MASSEY AUTOMOTIVE AND THEY TOWED THE VEHICLE TO THEIR SHOP. THE NEXT DAY, 4-11, A REP FROM MASSEY CALLED AND SAID THE TCM AND TRANS WERE BOTH BAD AND NEEDED TO BE REPLACED. ALSO, THEY MENTIONED WHEN THEY ENTERED THE VIN INTO THE NISSAN DATABASE (?) IT SHOWED WHERE THE TRANS HAD ALREADY BEEN REPLACED TWICE AT DEALERSHIPS IN GA. THEY ALSO SAID THEY FELT THE FAULTY TCM CAUSED THE PREVIOUS TWO TRANS TO GO BAD. LUCKILY, THE TRANS WAS STILL UNDER WARRANTY FROM THE DEALER IN GA SO IT'S BEING REPLACED AT NO COST TO US. HOWEVER, THE TCM MUST BE REPLACED AND THAT'S GOING TO COST ME APPROX. $900. WHY DIDN'T JACK INGRAM TELL US ABOUT THE PREVIOUS TRANS PROBLEMS? I'VE TRIED TO CALL THEM TWICE AND THE SERVICE MANAGER HAS YET TO RETURN MY CALLS. ADDITIONALLY, I'VE HAD TWO INDIVIDUALS LOOK AT THE OLD MOUNTS AND THEY SAID THEY COULDN'T SEE WHERE THEY NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225193April 20, 2008
VISIBILITY:WINDSHIELD
IN FEBRUARY 2008 MY 2007 MURANO DEVELOPED A WINDSHIELD STRESS FRACTURE. IT WAS REPLACED BY THE DEALER AND INSTALLED BY A GLASS COMPANY. AS OF TODAY I HAVE ANOTHER STRESS FRACTURE OF THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224775April 16, 2008
POWER TRAIN
FOR THE LAST 10,000 MILES, I WOULD STEP ON THE GAS AFTER BEING IN STOP AND GO TRAFFIC AND NOTHING WOULD HAPPEN FOR A FEW SECONDS. THEN, IT WOULD SUDDENLY GO. I FOUND OUT THAT IF YOU RESTART THE CAR, YOU HAVE INSTANT POWER AGAIN. THIS PROBLEM WOULD HAPPEN INFREQUENTLY, BUT ALWAYS WHEN I HAD BEEN DRIVING THE CAR FOR A WHILE OR WHILE I WAS IN STOPPED TRAFFIC FOR 10-15 MINUTES. APPARENTLY THE PROBLEM IS NOT THE CVT. IT IS A PRESSURE SENSOR LOCATED EITHER ON THE CVT OR INSIDE THE CVT. I CALLED NISSAN CONSUMER AFFAIRS TO COMPLAIN, BUT I GOT NOWHERE. MY GUESS IS THAT ANYONE WITH A 2003 MURANO (AND POSSIBLY LATER MODELS) COULD EXPERIENCE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224367April 13, 2008
SEATS
2006 NISSAN MURANO DRIVER SIDE SEAT WHILE I WAS DRIVING MY SEAT SNAPPED AND NOW LEANS TO THE LEFT AND MOVES BACK AND FOURTH EVERYTIME I TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224156April 10, 2008
SEATS
POWER DRIVERS SIDE SEAT IN NISSAN MURANO 2005 JAMMED ON THE RIGHT SIDE AFTER 50,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223522April 7, 2008
SEATS:FRONT ASSEMBLY:POWER ADJUST
A BRACKET ON THE DRIVER'S SIDE POWER SEAT HAS BROKEN, AND THE SEAT TILTS TO ONE SIDE AND ALSO FORWARD. IT IS LOOSE AND WILL MOVE FORWARD SEVERAL INCHES WHEN I DECELERATE/ACCELERATE OR GET IN/OUT OF THE VEHICLE. THIS PROBLEM HAS OCCURRED UNDER NORMAL USE. THE VEHICLE HAS NOT BEEN IN AN ACCIDENT NOR ANYTHING OTHER THAN ORDINARY DRIVING ON STREETS. THE BROKEN BRACKET APPEARS TO BE VERY SMALL FOR A WEIGHT-BEARING PIECE. THIS PIECE WOULD CERTAINLY NOT SURVIVE A CRASH. IF STILL INTACT, THE PIECE WOULD CERTAINLY BREAK DURING A CRASH. THIS COULD CAUSE THE DRIVER'S SEAT TO MOVE DANGEROUSLY CLOSE TO THE STEERING WHEEL, ALLOWING THE DRIVER TO POSSIBLY IMPACT THE STEERING WHEEL OR WINDSHIELD. I HAVE NOT REPAIRED THIS YET, AS I NEED TO DECIDE WHAT ROUTE TO TAKE. APPARENTLY THE DEALERSHIP CHARGES ABOUT $1,000 TO REPAIR/REPLACE THE OFFENDING PART, BUT THEY WILL REPLACE IT WITH THE SAME FRAGILE PART. IT APPEARS THAT CONTACTING A PROFESSIONAL WELDER MAY BE A BETTER CHOICE, AS THEY CAN WELD THE PIECES TOGETHER AND STRENGTHEN THE PIECES TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223592April 7, 2008
SEATS
DRIVER SEAT WON'T OPERATE ON RIGHT RAIL. BAD PLASTIC GEAR. ALSO BROKEN BRACKET ON REAR LEFT SIDE. ALL ON DRIVER SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223888April 1, 2008
AIR BAGS
2009 NISSAN MURANO CONCERNS WITH SIDE AIRBAGS. CONSUMER STATES THAT THEY ARE TRYING TO FIGURE OUT IF THEIR VEHICLE IS INCLUDED IN THE SIDE AIRBAG RECALL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222713March 30, 2008
SEATS
DRIVERS SIDE SEAT IS LOOSE, MOVES (TILTS BACK AND FORTH) WHEN ACCELERATING/DECELERATING OR GETTING IN/OUT OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222524March 27, 2008
SEATS
SEAT SUPPORT ON DRIVER'S SEAT BROKE. READ ON INTERNET ABOUT SEVERAL SIMILAR FAILURES. 2005 NISSAN MURANO, 70,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10222365March 26, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT HER VEHICLE MADE A CRANKING NOISE AND EXHAUST FUMES EXITED THE TAILPIPE. THE NISSAN DEALER DIAGNOSED THE FAILURE AS "ENGINE SLUDGE". BEFORE TAKING THE VEHICLE TO NISSAN, A MECHANIC ADVISED HER TO TAKE IT TO A DEALER BECAUSE THE ENGINE WAS STILL UNDER WARRANTY. NISSAN OF NORTH AMERICA DENIED THE CONTACT'S CLAIM AND WOULD NOT REPAIR THE VEHICLE UNDER WARRANTY. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT MILEAGE WAS 45,360 AND FAILURE MILEAGE WAS 45,154.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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