Nissan Murano Complaints

5,967 consumer complaints on file.

#11546487September 25, 2023
BACK OVER PREVENTION: WARNINGS
Back up system sensors alarms when nothing is behind vehicle and sometimes does not alarm when there is something behind me. I bought the car 5/31/2023 the problem started right away, I took my car to the dealership for repair on 6/7/2023 for the first time. They were unable to reproduce the issue, I have had my car at the dealership 6 times since, they have seen and videoed my car giving false warning lights and sounds like something is behind me even though nothing is behind me. They have replaced all 4 backup sensors and most recently the left blindside warning sensor and tail light, I still have the same issue. I have asked for a loaner car because I am worried I am going to back into something, they tell me this is not a safety issue and I am to drive the car even though there is a problem with the backup system. They have a specialist scheduled for 10/10/2023 to see if he can figure out what is wrong. Both the dealership and Nissan consumer affairs tell me the car is safe to drive with a malfunctioning camera system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545887September 21, 2023
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The contact owns a 2018 Nissan Murano. The contact stated while driving 30 MPH around a curve, the four doors of the vehicle unlocked independently. The message "Door Open" was displayed and an alarm sounded while the contact continued driving. The contact stated that the failure mainly occurred while making right turns; however, the failure had been recurring increasingly, while making turns, and while driving straightforward. The vehicle was taken to the dealer several times, and the dealer diagnosed the vehicle, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure and offered the contact a monetary compensation in exchange of not trading the vehicle. The failure mileage was approximately 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543216September 7, 2023
ELECTRICAL SYSTEM
Suv failed to start, nothing happened when pts button pushed. Googled it found brake pedal swithch problems on nissan, some recalls on other models. Snapped switch couple of times, vehicle started. Called dealer, explained what happened, working now, they said they will order part and made appt for 1 week later. At dealer waited for 1 1/2, then they said could not replace part because it was working now and if failed again would have to have towed in. All this for a part that is around 20 dollars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541355August 29, 2023
UNKNOWN OR OTHER
I was driving in snowstorm could barely move ….Murano was swaying ….stopped waited for snow to stop….didn’t drive for the rest of winter ….in spring tried to drive noticed tires were worn out only on inside in the rear ….replaced them went get rear wheel alignment….mechanic said sway bar rusted off of sun frame ….sun frame is completely rotted out ….very dangerous going to check at thousands to fix ….I noticed that this has happened to a lot of people with this year Murano ….I don’t drive often but it only has 86000 miles on it….people were complaining online ….why hasn’t this been forced to be recalled? Do people have to die first?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541094August 28, 2023
POWER TRAIN
While driving car several times on the highway, when accelerating all power went out from the CVT transmission (like running out of gas), rendering the car without power on the highway. This was and continues to be a big concern as we were left on a high speed road with no power to move the car. This has occurred several times and we have been fortunate to be in the right hand lane to get off the main road and not cause an accident. This condition is known by Nissan and other repair facilities as the Infiniti dealer in Orlando, Fla conducted a diagnostic test and noted the car needed a transmission replacement at approximately 88,000 miles. This replacement was for $12,220 dollars, which was far more than the car was worth and with a car that should have many more miles left to operate and maintained very well. As this is a major safety issue, one of several with this car, we are submitting another incident report indicating our concern with this car, which there are many (rear subframe rusting, rear passenger door locks). The car got towed approximately 200 miles to our local mechanic who knew of these issues, but after a few days of test driving could not duplicate the issue on local roads. We still operate the car on local roads below highway speeds, but are concerned that at any point power will be lost. Even selling the car is an ethical dilemma for us as we know of several safety issues submitted to the NHTSA and Nissan has not issued any recalls or corrections to this year vehicle. Someone from the NHTSA should take action with Nissan to recall this vehicle for safety issues! As with other incidents, we have all the documentation from these events.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540488August 24, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2010 Nissan Murano. The contact stated that while her daughter was driving at an undisclosed speed, she heard an abnormal knocking sound coming from the rear of the vehicle. The vehicle was taken to an unknown dealer, where it was diagnosed that the rear subframe was corroded and fractured in half and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538885August 16, 2023
AIR BAGS, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling experiences slight vibration in which passenger side tire PULLED oncming lane, nonemergency brakes were applied not notification of crossing outside of lane, passenger side tire blew out, causing to hit a Culvert and all airbags deployed with passenger air bag off. The vehicle would not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538450August 14, 2023
UNKNOWN OR OTHER
Is the pearl white paint peeling off the car all over I cannot drive it in the rain. The paint falls off. I cannot wash it but paint peels off the car only has 42,000 miles on it. I bought it brand new it started in July I have went to several dealerships and Consumer affairs, and no one seems to help me. It is all over the Internet. This is not due to any warranty. This is a product before it was built. The paint is no good the car is worthless the way it looks I’ve taken very good care of this car. It’s been stored in a garage. I’m the one drives it. There’s nothing else wrong with the car except the paint is coming off when I go down the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538234August 13, 2023
UNKNOWN OR OTHER
Cvt issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537851August 11, 2023
WHEELS, UNKNOWN OR OTHER
Tire pressure monitoring system is not working although the air pressure is kept as requested. The light is always ON which makes identification of loss of air pressure difficult to dictate, and can cause loss of vehicle control and serious damage in highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536283August 3, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2020 Nissan Murano. The contact stated that while driving with adaptive cruise control mode engaged and set at approximately 65 MPH, the vehicle accelerated independently as he was approaching a hill. The local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536011August 2, 2023
SUSPENSION
The frame of the car has had a catastrophic failure, the rear frame has broken away from the body of the car on both sides. This has caused the car to be completely unsafe and unable to be driven. The broken frame was discovered as I was doing basic maintenance on the car, putting new brakes on the rear of the car and checking low air in a tire. At that time I discovered the brand new tires on the back were worn to the core on the inside and then I saw that the frame itself had broken away from the body. I have done repairs and maintenance on my own vehicles for many years, so I am the one that discovered the broken frame not a dealer or repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536135August 2, 2023
STEERING, SUSPENSION, WHEELS
Driving to work in the rain the vehicle began to sway when breaks were applied. The back of the vehicle went right and the car went left. I moved to the right lane and the vehicle fishtailed! I was totally afraid that I could drive into a ditch or be killed on the highway. I drove very slowly to the repair shop, after inspection, I needed struts but then the mechanic looked further and saw that the rear k-subframe was completely corroded and unable to be welded. The one piece was completely apart from the other. A danger to drive. Once I began to look for a replacement part, I began to see how many other Murano owners have had the same issues with the subframe rusting out. This is absolutely crazy that this part is not recalled as the part is defective in the construction of it. Nissan should be ashamed. My life and my daughter's was at risk. There are no warning lights to advise of this problem prior to its failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534306July 25, 2023
STRUCTURE:FRAME AND MEMBERS, SUSPENSION:FRONT:CONTROL ARM
The contact owns a 2007 Nissan Murano. The contact stated while driving 35 MPH, the vehicle started swerving side to side without warning. The contact was able to pull over safely. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the front driver’s and passenger’s side subframe was rusted. The control arms and the subframe was replaced. The manufacturer was not contacted. The failure mileage was 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534342July 25, 2023
POWER TRAIN, UNKNOWN OR OTHER
This car I purchased two months ago has the Cvt transmission in it and has proven unsafe for regular traffic let alone highway driving. It randomly “lurches” , has a loss of power and hesitates when accelerating or lane changing .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532784July 17, 2023
AIR BAGS
The Dash above the glove compartment has developed a crack from some unknown reason. As this crack appeared the air bag warning signal began flashing. I called Nissan to let them know what had happened with the dash cracking and the airbag warning, and that this was a safety issue that has occurred through no fault of mine. They told me that there was no recall on the car and I was responsible. The dash should not just crack ! And If the airbag system is compromised due to this cracking I feel Nissan should be responsible to make the necessary repairs! The car has less than 60,000 miles on it and is under a roof when not being driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532233July 14, 2023
UNKNOWN OR OTHER
I had been hearing a humming noise in the car for some time. I was on the turnpike and the car just simply stopped moving forward. No matter how much gas I gave it, I could not move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531068July 8, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I've only had the car 3 months and an error code for the forward collision worning light is on. The dealership said it should go off. It never did. It is malfunctioning and it automatically and without notice applied the emergency brake system when it's not needed. It gave me sort of whiplash. It does this often out of no where. This could cause a severe accident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11530956July 7, 2023
AIR BAGS, SERVICE BRAKES
The contact owns a 2017 Nissan Murano. The contact stated that while driving at 30 MPH, while the brake pedal was depressed, it floored, and the vehicle failed to stop. Additionally, another vehicle hit the contact's vehicle on the driver's side; however, the air bags failed to deploy. The contact and her son were injured and received medical attention. A police report was not filed. The vehicle was towed to a repair center. The contact related the failure to NHTSA Campaign Number 19V807000 (Service Brakes, Hydraulics). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,738.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11529970July 2, 2023
WHEELS
The tire light stay on even after I put air in it. I don’t think my tire air pressure is being monitored correctly; this is not due to an accident. This light come on all the time… before and after I put air in my tires
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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