Nissan Murano Complaints

5,967 consumer complaints on file.

#10625712August 16, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN DRIVING MY NISSAN MURANO ESPECIALLY ON HOT DAYS/IN STOP & GO TRAFFIC, THE VEHICLE FAILS TO RESPOND TO THE DEPRESSION OF THE ACCELERATOR. WHEN IT HAPPENS (4X/WEEK), THE VEHICLE WILL BE AT A COMPLETE STOP & NOT BEGIN TO ACCELERATE AFTER DEPRESSING THE ACCELERATOR UNTIL AROUND 3K RPMS. THE PROBLEM IS RESOLVED BY CYCLING THE VEHICLE OFF THEN ON, GIVEN THAT THE DRIVING CONDITIONS DON'T REMAIN IN THE FORM WHICH APPEARED TO INITIATE THE INCIDENT. IN A FEW INSTANCE THE VEHICLE WAS LEFT RUNNING, WITH THE A/C ON WHILE I MADE A QUICK RUN INTO A CONVIENENCE STORE. AFTER BACKING OUT OF THE PARKING SPACE WITHOUT A PROBLEM, THE VEHICLE EXHIBITED IT'S SLIGHT HESITATION WHILE IN DRIVE, BUT THEN LURCHED FORWARD AT ~3K RPMS, AND ACQUIRED THE DESIRED SPEED AND MANUEVERS. AFTER WAITING AT THE LIGHT JUST OUTSIDE OF THE PARKING LOT, THE VEHICLE WOULD NOT RESPOND TO THE DEPRESSION OF THE ACCELERATOR IN THE FORM OF MOVEMENT. THAT IS, THE ENGINE WOULD REV TO AS MUCH AS 5K RPMS, BUT NOT MOVE MORE THE .5-1MPH. THE USUAL CYCLING OF THE ENGINE OFF & THEN ON, WOULD NOT RESOLVE THE PROBLEM. THE NEXT DESTINATION WAS NEARBY (1MI.) & DOWNHILL, SO I WAS ABLE TO COAST, IN NEUTRAL, TO THAT LOCATION WHILST BEING HONKED AT & NEARLY REAR-ENDED BY ONCOMING TRAFFIC. AFTER THE VEHICLE HAD SAT AT THAT LOCATION FOR ~3HRS, THERE WERE NO OTHER PROBLEMS OF THE LIKE. VEHICLE ALSO LOOSES ACCELERATION WHILE ON HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622526August 15, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
BRAKES SUDDENLY BECAME SOFT DURING A NORMAL DRIVE. BRAKING EFFECTIVENESS SEVERELY REDUCED STOPPING DISTANCE BECAME NOTICEABLY EXTENDED EVEN AT SPEEDS LESS THAN 5MPH. I HAD TO DEPRESS PEDAL ALL THE WAY FOR CAR TO BEGIN TO SLOW. THERE WERE NO WARNING LIGHTS . CAR WAS TAKEN TO NISSAN SERVICE CENTER 75K SERVICE + BRAKES FLUID FLUSH PERFORMED . PROBLEM RETURNED 1 WEEK LATER. RESEARCHED ONLINE AND FOUND SIMILAR CASES. SOME MENTIONED ABS. I PERFORMED THE FOLLOWING ACTIONS TO VERIFY. WITH CAR POWERED OFF BRAKES WERE OK PEDAL DID NOT TOUCH THE FLOOR WHEN FULLY DEPRESSED. IMMEDIATELY AFTER POWERING CAR BRAKES BECAME EXTREMELY SOFT AGAIN PEDAL WAS ABLE TO TOUCH THE FLOOR. TURNED OFF CAR DISCONNECTED BATTERY AND REMOVED ABS FUSE FOR 10 MIN. BRAKES STILL OK. CONNECTED BATTERY BRAKES STILL OK. POWERED ON CAR BRAKES STILL OK . ABS AND TIRE WARNING LIGHTS WERE ON. 1 MILE TEST DRIVE AND BRAKES WERE STILL OK. POWERED OFF CAR REINSERTED ABS FUSE . BRAKES WERE OK AFTER POWERING ON CAR. ALL ABS AND TIRE WARNING LIGHTS WENT AWAY . ( ORIGINAL OWNER/ 0 ACCIDENTS/ ALL SCHEDULED MAINTENANCE PERFORMED BY NISSAN ) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622617August 15, 2014
POWER TRAIN
WHILE MY HUSBAND WAS DRIVING THE VEHICLE INTO WORK, STARTED OUT DRIVING NORMAL. THEN ABOUT 6 MILES FROM HOME IT ALL OF A SUDDEN STARTED A JERKING MOTION AND THEN THE VEHICLE CAME TO A COMPLETE STOP. HE WAS ABLE TO GET THE VEHICLE OFF THE ROAD. HAD THE CAR TOWED TO A NISSAN DEALER THINKING IT WAS THE TRANSMISSION WHICH WOULD HAVE BEEN COVERED UNDER THE EXTENDED WARRANTY. WAS CONTACTED THIS MORNING AND TOLD IT WAS THE TRANSFER CASE WHICH IS NOT COVERED UNDER THE WARRANTY FOR THE CVT TRANSMISSION WHICH IS GOING TO COST US $3600 TO HAVE REPAIRED ALONG WITH THE $125 TO GET IT TOWED TO THE DEALER. WE HAVE HAD THIS VEHICLE FOR ONLY 4 MONTHS. CONSIDERING HOW MUCH THESE VEHICLES COST THEY SHOULD NOT BE FALLING APART THIS QUICKLY! I BELIEVE IF THEY ARE WILLING TO EXTEND THE WARRANTY FOR THE CVT TRANSMISSION THEY SHOULD BE WILLING TO TAKE CARE OF ANY PARTS THAT COULD BE AFFECTED BY IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622099August 13, 2014
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT AFTER PLACING THE VEHICLE IN PARK, THE DRIVER SIDE SEAT ASSEMBLY FRACTURED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT LENGTH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,328.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621239August 10, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
THERE ARE THREE WAYS TO LOCK AND UNLOCK THE DOORS; USING THE REMOTE, USING THE KEY AND USING THE INTERIOR LOCKS. THE REMOTE DOES NOT LOCK NOR UNLOCK THE DRIVER'S NOR THE FRONT PASSENGER DOORS. THE KEY, WHICH CAN ONLY BE USED IN THE DRIVER'S DOOR LOCK, WILL LOCK AND UNLOCK ALL DOORS EXCEPT THE FRONT PASSENGER SIDE DOOR. THE INTERIOR LOCKING MECHANISM LOCATED ON THE DRIVERS DOOR WILL NOT UNLOCK NOR LOCK THE FRONT DRIVER'S NOR THE PASSENGER SIDE DOORS. AT THIS TIME THE ONLY WAY TO UNLOCK THE DRIVER'S AND THE FRONT PASSENGER SIDE DOORS IS TO REACH OVER AND USE THE INTERIOR HANDLE. ONCE THE FRONT DOORS ARE UNLOCKED THE ONLY WAY TO LOCK THEM IS TO MANUALLY MOVE THE LOCKING SWITCH TO THE LOCKED POSITION. THIS PROBLEM SEEMS TO HAVE AFFECTED HUNDREDS IF NOT THOUSANDS OF NISSAN MURANO'S THE INABILITY TO LOCK AND UNLOCK THE FRONT DOORS IS CRITICAL TO THE SAFETY OF THE VEHICLE'S OCCUPANTS. THE DRIVER CANNOT LOCK THE FRONT DOORS, WHICH IS PARAMOUNT WHEN A CHILD IS RIDING IN THE CAR. NOT LOCKING THE DOORS CAN BE CRITICAL IN THE EVENT OF A MOTOR VEHICLE ACCIDENT. IT IS A WELL KNOWN FACT THAT THE SAFEST PLACE TO BE IN THE EVENT OF AN ACCIDENT IS IN THE CAR AND THE INABILITY OF THE DRIVER TO INSURE THAT ALL DOORS ARE LOCKED IS CRITICAL TO EVERYONE'S SAFETY. HAVING AN UNLOCKED DOOR OPEN IN A CRASH INCREASES THE PROBABILITY THAT AN OCCUPANT WILL BE EJECTED FROM A CAR THEREBY INCREASING INJURIES AND THE PROBABILITY OF DEATH; NOT KNOWING THAT ALL DOORS ARE LOCKED RESULTS IN UNNECESSARY RISK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620987August 8, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE ON A STOP LIGHT THE VEHICLE TOOK A VERY LONG TIME TO ACCELERATE AT LEAST AFTER 10 SECONDS. THIS CAR IS OWNED BY MY WIFE, THANK GOD SHE WASN'T ON THE HIGHWAY WITH MY KIDS. I TOOK IT DO MY MECHANIC AND HE SAID THIS IS AN ONGOING ISSUE WITH THESE CVT TRANSMISSIONS ON THESE MURANOS' MOSTLY BETWEEN 2003-2005. THIS SHOULD BE A MUST RECALL AS THIS CAN BE A VERY DRASTIC SAFETY ISSUE AND FLAW DESIGN ON THESE TRANSMISSIONS. IN ORDER TO REPAIR THIS PROBLEM MY FAMILY IS LOOKING BETWEEN $2400 TO $3000 ON REPAIRS. I AM NOT WORRY ABOUT THE COST OF THE REPAIR, MOST LIKELY I WILL HAVE TO BUY A NEW CAR BUT THIS IS A SAFETY CONCERN AS THERE ARE A LOT OF MURANO OWNERS EXPERIENCING THE SAME ISSUE, AND I HOPE THAT WE DON'T HAVE ANY FATALITIES DUE TO THIS ISSUE BECAUSE IT CAN OCCUR ON ANY MURANO BETWEEN 2003-2005 AS LOW AS 75,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619496August 7, 2014
POWER TRAIN
THE TRANSMISSION JUST GAVE UP, DRAGGING AT 25 MILES PER HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620671August 7, 2014
STRUCTURE:BODY
EVERYTHING ON THE BOTTOMS OF THE SUV THAT I HAVE SEEN INCLUDING MINE ARE ALL RUSTING ON THE BOTTOMS. INCLUDING BRAND NEW ONES THAT ARE STILL ON THE LOT. NISSAN SAYS IT'S THE SALT IN THE ROADS BUT I DON'T FIND THAT THE CASE. NEEDS TO BE INVESTIGATED BECAUSE MINE KEEPS GETTING WORSE AND I FEEL IT SHOULD BE REPLACED. HAD 2006 AND IT WAS SAME WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620748August 7, 2014
SEATS
THE BRACKET THAT SUPPORTS THE FRONT SEAT BROKE WHILE I WAS MAKING A RIGHT TURN. IT CAUSED ME TO SWERVE, FORTUNATELY THERE WAS NO ONCOMING TRAFFIC. EVIDENTLY THIS IS A VERY COMMON PROBLEM FOR THIS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619424August 6, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
WHEN VEHICLE IS DRIVEN A BIT THE TRANSMISSION HAS NO POWER ON STARTUP AT LIGHT. YOU HAVE TO PUMP THE ACCELERATOR SEVERAL TIMES BEFORE REGAINING POWER. AFTER THIS IS HAPPENED THE TRANSMISSION LOOSES POWER AT ALL DIFFERENT SPEEDS. THIS IS TRULY UNSAFE AND I AM AFRAID TO DRIVE IT ON A FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618491August 3, 2014
SEATS
DRIVERS SEAT, LEFT REAR SIDE OF SEATING AREA DROPPED ALONG WITH UPRIGHT BACK SUPPORT RECLINING BACKWARDS CREATING A MOST UNSTABLE SITUATION. INSPECTION REVEALED COMPLETE CLEAN BREAK OF ADJUSTING SUPPORT BRACKET. RESEARCH REVEALS THIS TO BE A SERIOUS PROBLEM WITH NISSAN MURANO VEHILCES 2003 THRU POSSIBLY 2008. NO KNOWN RECALLS THAT I AM AWARE OF. ESTIMATES FROM NISSAN DEALERS ARE REPORTED IN THE $1,200.00 RANGE FOR REPAIR. UNLESS THE FACTORY STEPS UP TO THE PLATE, I HAVE PURCHASED MY LAST NISSAN VEHICLE.............EVER....... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618356August 2, 2014
ENGINE, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
I BOUGHT THIS CAR YEARS 3 YEARS AGO IN MIAMI AND IN THE BEGINNING I NOTICED ABOUT THIS PROBLEM BUT I THOUGHT THAT IT WAS A MINOR PROBLEM THAT I COULD FIX WHIT THE TIME BUT I WAS WRONG. IF I'M SENDING THIS COMPLAINT NOW, IS BECAUSE ON MY EFFORT TO FIX THE ACCELERATION PROBLEM I FIND THIS INFORMATION ON THE WEB WHERE IT LOOKS THAT I'M NOT THE ONLY ONE WHO HAS THE SAME PROBLEM. THE WORST PART OF THIS BEGAN A COUPLE MOUTHS AGO WHEN I WAS GETTING BACK FROM PENNSYLVANIA WITH MY FAMILY ON THE HIGHWAY DRIVEN AROUND 65 MILES AND UNEXPECTEDLY THIS HORRIBLE PROBLEM CAME "THE DECELERATION"FROM 65 IT WAS GETTING TO 30 MILES, IT SCARED ME A LOT BUT I CONSIDERED MYSELF THAT I'M A GOOD DRIVER AND MY FIRST REACTION WAS TO LET THE MOTOR WORK BY ITSELF I DIDN'T TOUCH THE SPEED AND THE BRAKE AND I PULL OVER THE CAR WITH THE EMERGENCY LIGHTS I TURN IT OFF AND I WAITED 20 MINUTES AND THEN I TURN IT ON THE CAR AGAIN, FORTUNATELY IT WORKED AFTER THIS WITHOUT ANY PROBLEM I THOUGHT. I LIVE IN NEW YORK CITY AND HONESTLY I DON'T NEED THE CAR IF I BOUGHT IS JUST FOR PLEASURE TO GO OUT THE CITY TO VACATION AND HERE I FIND OTHER PROBLEM; WHEN YOU ARE DRIVING SHORT DISTANCES LIKE HERE IN THE CITY YOU DIDN'T NOTICE ABOUT THIS BUT THE PROBLEM IT COMES WHEN YOU ARE DRIVING LONG DISTANCES OVER 50 MILES AND THEN THE MOTOR LOOSE POWER. THIS PROBLEM IS GETTING WORSE EVERY TIME WHEN I DO THE IGNITION THEN 5 MINUTES LATTER THE MOTOR LOOSE POWER. I CHANGE SEVERAL AUTO PARTS ON THE ENGINE SYSTEM AND THE ELECTRICAL TOO, I THOUGHT THAT MAY BE THE ELECTRICAL SYSTEM COULD BE THE PROBLEM A SENSOR A FUSIBLE OR SOMETHING BUT HOWEVER I STILL WITHOUT FIX THIS PROBLEM I DON'T WANT DRIVE ANY MORE THIS CAR BECAUSE I DON'T KNOW HOW COULD BE THE REACTION OF THE CAR AGAIN ON A HIGHWAY, EVEN I DON'T WANT EVEN TRY TO SELL IT BECAUSE OBVIOUSLY WILL BE BADNESS TO SELL AT SOMEBODY ON THAT CONDITION. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617824July 31, 2014
SEATS
ENTERED DRIVER'S SIDE OF VEHICLE, SAT IN SEAT, AND HEARD A SNAPPING/BREAKING TYPE NOISE. IN SITTING ON THE SEAT IT BEGAN TO WOBBLE AND WAS ON A SLANT. HAD TO PLACE A PIECE OF WOOD TO LEVEL IT OFF SO I COULD USE MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617894July 31, 2014
VISIBILITY/WIPER
2007 NISSAN MURANO S SUN VISOR BOTH DRIVER AS WELL AS PASSENGER MAL-FUNCTION. I CHOOSE VISIBILITY/WIPER BECAUSE THE SUN VISOR OBSTRUCTS VISION (*VISIBILITY*) WHEN IT DROPS DOWN IN VIEW WHILE DRIVING AT NO GIVEN WARNING. ITS DANGEROUS AND WOULD HAVE CAUSED AN ACCIDENT IF THERE WAS A VEHICLE COMING FROM OPPOSITE DIRECTION AT THE TIME OF OCCURRENCE. THE COST OF THESE SUN VISORS ARE EXPENSIVE AND NISSAN SHOULD RECALL THESE OR AT LEAST FIX THEM AT NO COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617923July 31, 2014
VISIBILITY/WIPER
DRIVER'S SIDE SUN VISOR WILL NO LONGER STAY IN PLACE AND IS A SAFETY ISSUE. IT WILL FLOP DOWN AT ANY TIME WHILE DRIVING. IT HAS PROGRESSIVELY GOTTEN WORSE AND NOW I WILL HAVE TO REMOVE IT COMPLETELY. IT APPEARS THAT THIS IS A COMMON PROBLEM THAT IS NOT BEING ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617927July 31, 2014
ELECTRICAL SYSTEM
REAR HATCH STOPPED WORKING. SINCE IT CAN ONLY BE OPENED FROM THE INSIDE (WITH THE PANEL REMOVED) THIS IS A SAFETY ISSUE. THERE IS NO HANDLE ON THIS YEAR MODEL THAT WILL WORK WITHOUT ELECTRICAL ASSISTANCE. WHEN THE OPEN BUTTON IS PUSHED (EITHER FROM INSIDE THE CAR OR ON THE KEY FOB) THERE IS NO SOUND INDICATING THAT THE REAR HATCH IS BEING CONTACTED AT ALL. WE HAVE TRIED REPLACING THE FUSE AND A CONTROL MODULE BUT NEITHER OF THOSE HAVE CORRECTED THE ISSUE. THERE ABSOLUTELY SHOULD BE A MANUAL LATCH ON THE REAR HATCH SO THAT IT CAN BE OPENED WITHOUT THE ASSISTANCE OF THE ELECTRICAL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617651July 30, 2014
VISIBILITY/WIPER, SEATS
FIRST PROBLEM WAS THE DRIVER SIDE VISOR WHICH KEPT FLOPPING DOWN CAUSING A HAZARD BLOCKING THE DRIVER'S VISION. SECOND PROBLEM HAPPEN LATER, THE DRIVER SEAT BROKE WHILE DRIVING, LEFT REAR BRACKET BROKE. CALL AND WROTE TO NISSAN CUSTOMER SERVICE AND WAS TOLD BOTH PROBLEMS WERE OUT OF WARRANTY AND THEY WOULD NOT HONOR MY CLAIM. THIS IS THE THIRD NISSAN THAT I HAVE OWNED, AND WILL NEVER BUY ANOTHER NISSAN PRODUCT. FOR A VEHICLE THAT HAS LESS THAN 100K MILES TO HAVE THESE PROBLEMS AND FOR NISSAN NOT TO COVER THE PROBLEM SHOWS A TRUE LACK OF CUSTOMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617664July 30, 2014
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE LOCK HANDLE ON THE DRIVER'S DOOR CAME OUT OF THE DOOR. NO PRIOR WARNING, ETC. COMPLETE FAILURE & DOES NO OPEN CAR ANYMORE. EXCESSIVE & COUNTLESS SIMILAR INCIDENTS ON MURANO OWNER SITES & NISSAN SITES. DEALER SAYS $800 TO REPAIR! SAFETY ISSUE AS TO KEEPING CAR LOCKED, ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617759July 30, 2014
POWER TRAIN
THE FATIGUE CRACK OCCURRED AT THE TRANSFER CASE. AS AN ENGINEER, I SUSPECT THAT THE CONTINUOUS VARIABLE TRANSMISSION (CVT) PROBLEMS IN THE MURANO CAUSED THE FAILURE AT THE TRANSFER CASE. MORE THAN LIKELY, THE MANUFACTURER DID NOT DO PROPER FATIGUE TESTING OR "TURNED AN EYE" AT THE PROBLEM. I BELIEVE THAT THEY ARE AWARE OF THE PROBLEMS, AS THEY HAVE TAKEN STEPS TO EXTEND THE WARRANTY IN THE CVT, YET REFUSE TO RECALL OTHER COMPONENTS DIRECTLY ASSOCIATED WITH THE CVT. THIS SEEMS TO BE A VERY COMMON ISSUE AMONG MANY NISSAN OWNERS AS I HAVE READ. ANYHOW, A FAILURE IN THE TRANSFER CASE IS A EXTREMELY DANGEROUS SITUATION. THE TRANSMISSION COULD LOCK UP AND CAUSE AN ACCIDENT THAT MAY RESULT IN INJURIES OR DEATHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617747July 30, 2014
VEHICLE SPEED CONTROL
WELL, I WAS DRIVING I75 WHEN MY CAR DID NOT RESPOND WHEN I PRESS MY ACCELERATOR PEDAL RIGHT IN THE MIDDLE OF THE HIGH WAY. I WAS SCARED, SOMETIMES IN A BUSY STREETS WOULD DO THE SAME THING. I WOULD PRESS AND FLOOR IT AND AFTER A SECOND WILL START REAL FAST. THIS SITUATIONS WERE HAPPENING VERY OFTEN. TOOK IT TO NISSAN AND THEY SAY THAT I NEED A NEW TRANSMISSION. I JUST BOUGHT THE CAR 2 MONTHS PRIOR TO THIS. IS NOT ACCEPTABLE THAT THIS KIND OF PROBLEM WOULD HAPPEN. I CALLED HEADQUARTERS NISSAN AND THEY SIMPLY SAY. NOTHING THEY CAN DO ABOUT IT. I PAID $3900 DOLLARS FOR REPAIRS AND NISSAN REFUSES TO RECOGNIZE THE PROBLEM WITH THE CVT TRANSMISSIONS. READ ALL THE REPORTS. I AM VERY UPSET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Murano