MINI Cooper Complaints

4,588 consumer complaints on file.

#10596156June 4, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RADIO NOT WORKING, FIRST THE CD PLAYER STOPPED WORKING APPROXIMATELY ONE MONTH PREVIOUSLY. THEN THE RADIO STARTED TO GO IN AND OUT OF SERVICE. SOMETIMES WORKING AND THEN NOT WORKING. IT HAS A MIND OF ITS OWN, THE REPLACEMENT COST IS 1000.00. WHEN THE INCIDENT FIRST STARTED WAS AT ABOUT 41,000 MILES AND WHEN I TOOK IT IN WAS 45,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595784June 3, 2014
ENGINE
I WAS DRIVING IN A THREE LANE HIGHWAY WHEN THE ENGINE STOPPED SUDDENLY AND WOULD NOT RESTART. THE 2008 MINI COOPER S WAS TOWED TO A LOCAL MINI DEALER. I WAS INFORMED THAT THE TIMING CHAIN HAD BROKEN BECAUSE THE TIMING CHAIN TENSIONER HAD COLLAPSED. MINI USA INFORMED ME THAT THERE WAS A RECALL FOR THE TENSIONER WHICH MY CAR QUALIFIED FOR AND IF THE DEALER COULD STATE THAT WAS THE CAUSE THE ENGINE WOULD BE REPLACED FREE OF CHARGE. THE DEALER REFUSED TO MAKE THE CONNECTION AND REFUSES TO TELL ME AFTER A TEAR-DOWN WHAT CAUSED THE FAILURE. MINI IS TAKING NO RESPONSIBILITY AND I'M LEFT WITH A $12000 REPAIR BILL, BEYOND WHAT THE CAR IS WORTH. IT IS WELL DOCUMENTED THAT THE FAILURE OF THE TENSIONER CAUSES ENGINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595463June 2, 2014
AIR BAGS
AIR BAG LIGHT CAME ON AFTER SMALL PASS USED THE SEAT AND DID NOT GO OFF. AFTER THAT THE LIGHT WOULD GO OFF FOR A WHILE AND THEN COME BACK ON. I HAD IT LOOKED BY MY MECHANIC AND WAS TOLD IT WAS THE SEAT MAT. HE CLEARED THE LIGHT AND IT LASTED FOR A COUPLE OF WEEKS. THE COST OF THE PART TO HIM WAS 1400.00 PLUS LABOR. I RECEIVED A SAFETY RECALL FOR THE SAME PROBLEM FOR MY 2006 BMW. I RECEIVED ANOTHER LETTER FROM BMW AND MISS READ IT THINKING IT WAS FOR THE MINI COOPER. I MADE AN APPOINTMENT WITH THE MINI COOPER DEALER IN MY AREA (RALEIGH NC) AND WAS TOLD WHEN I SHOWED UP THAT THE PART WAS NOT UNDER RECALL. I DID NOT HAVE THE SEAT REPLACED AT MY COST SINCE IT IS CLEARLY A SAFETY ISSUE CAUSED BY A FACTORY DEFECT. I DO NOT UNDERSTAND HOW IT CAN BE A COVERED DEFECT IN ONE BMW PRODUCT AND NOT IN ANOTHER WHEN IT IS THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594986May 29, 2014
AIR BAGS, SEAT BELTS, SEATS
MY 2004 MINI COOPER S HAS A PASSENGER SEAT BELT/AIR BAG LIGHT THAT IS ILLUMINATED AT ALL TIMES. ORIGINALLY, IT WAS SPORADIC, AND CONNECTING THE SEAT BELT WOULD CAUSE THE LIGHT TO GO OFF. NOW IT IS LIT ALL THE TIME, WHETHER THERE IS A PASSENGER IN THE SEAT OR NOT. I WAS TOLD TODAY THAT THE SENSOR IS BAD AND WILL COST $1600 TO FIX, WHICH INCLUDES COMPLETELY REPLACING THE ENTIRE PASSENGER SEAT. MY MECHANIC SAYS THAT THE AIR BAG WILL NOT DEPLOY IN THE EVENT OF AN ACCIDENT. THIS IS MOST CONCERNING. OBVIOUSLY, THE DEFAULT SHOULD BE FOR THE AIRBAG TO DEPLOY. WHAT IF I AM IN AN ACCIDENT AND MY PASSENGER IS GRAVELY INJURED (OR KILLED!)?? UNACCEPTABLE! I HAVE READ THAT BMW HAS ISSUED A RECALL FOR BMW MODELS WITH A SIMILAR PROBLEM. MINI COOPER SHOULD BE INCLUDED IN THE RECALL, AS THEY ARE MADE BY BMW, OFTEN USING THE SAME PARTS! WHERE IS THE OVERSIGHT?!? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594259May 27, 2014
POWER TRAIN
I AM CURRENT OWNER OF A 2006 MINI COOPER S. I PURCHASED THE CAR NEW AROUND APRIL 2006. OVER LAST 2 MONTHS, I HAVE STARTED TO SEE A PROBLEM WITH POWER TRAIN. THE CAR JERKS HORRIBLY WHILE TRYING TO ACCELERATE WHEN IT TRIES TO CHANGE TO HIGHER GEARS. THIS HAPPENS EITHER IN THE "DRIVE" MODE WHERE THE CAR AUTOMATICALLY CHANGES THE GEARS OR WHILE DRIVING IN "M/S" MODE WHERE THE DRIVER GETS THE OPTION TO CHANGE THE GEAR. OVER LAST 1-2 WEEKS, THE VEHICLE JERKS WHEN I SWITCH FROM PARK TO REVERSE. I TOOK THE CAR TO MINI COOPER DEALERSHIP AND THEIR DIAGNOSIS WAS TO REPLACE THE TRANSMISSION AT A COST OF $8500. MY CAR HAS AROUND 96,500 MILES AND HAS BEEN MAINTAINED WELL. WHEN I TALKED TO THE DEALERSHIP, THEY INDICATED THAT THEY HAVE SEEN ABOUT 2 TO 3 CARS HAVING PROBLEM (JUST WITHIN THAT DEALERSHIP) IN RECENT TIMES (THE PERSON I TALKED TO WAS RELATIVELY NEW). IT IS UNREASONABLE FOR TRANSMISSION TO REQUIRE A REPLACEMENT AT SUCH LOW MILEAGE. IN ADDITION, IT LOOKS LIKE THIS SEEMS LIKE A SYSTEMIC ISSUE GIVEN JUST ONE DEALER HAS SEEN A FEW OF THESE AND A QUICK SEARCH INDICATES A NUMBER OF OTHER OWNERS OF MINI COOPER S ENCOUNTERING THIS ISSUE OVER LAST 12 TO 18 MONTHS (TRANSLATES TO TRANSMISSION SYSTEMATICALLY BREAKING AFTER ABOUT 7 TO 8 YEARS OF OPERATION). THE PROBLEM HAS THE POTENTIAL TO RESULT IN COLLISIONS SINCE THE CAR WILL NOT ACCELERATE AS EXPECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594394May 27, 2014
ENGINE
MY VEHICLE DEVELOPED A RATTLING NOISE IN THE ENGINE , WHICH WORSENED AND CAUSED THE TIMING CHAIN TO BRAKE AND THOUSANDS OF DOLLARS IN DAMAGE , WHICH IF AT HIGH WAY SPEED , COULD HAVE CAUSED A SERIOUS ACCIDENT . MINI IS DENYING ACCOUNT ABILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594103May 26, 2014
STEERING
STEERING FAILURE WHILST ON HIGHWAY, HEADED TO THE GRASS CURB, SMOKE IN CABIN (SMELT OF BURNING WIRE INSULATION). DID MANAGE TO RELEASE THE HOOD AND OPEN TO SEE IF I COULD EXTINGUISH, FIRE WAS FOCUSED DIRECTLY BEHIND THE ENGINE UNDER EXHAUST MANIFOLD. NOTHING TO DUE BUT WAIT FOR THE FIRE TRUCK, CAR COMPLETELY BURNED FRONT TO BACK, NOTHING LEFT TO SALVAGE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10594110May 26, 2014
AIR BAGS
PASSENGER AIR BAG WARNING LIGHT STAYS ON ALL THE TIME. DEALER AND INDEPENDENT REPAIR SHOP SAY THE SEAT SENSOR NEED TO BE REPLACED. IT IS LOCATED IN THE SEAT AND THE WHOLE SEAT NEEDS TO BE REPLACED. ESTIMATED COST $1200. TO 1500. US DOLLARS. THE PASSENGER SEAT IS RARELY USED. THE REPAIR IS NOT COVERED BY WARRANTY. I DON'T KNOW IF THE AIR BAG WILL DEPLOY. APPARENTLY ALL BMW'S WERE RECALLED FOR THIS PROBLEM BUT NOT THE MINI COOPERS WHICH ACCORDING TO POSTED THREADS ARE ALSO EXPERIENCING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593968May 25, 2014
ELECTRICAL SYSTEM
THE DRIVER'S SIDE DOOR WILL NOT OPEN USING EITHER THE INSIDE OR OUTSIDE HANDLE. THE DOOR LOCK BUTTON DOES GO UP AND DOWN BUT DOES NOT HAVE ANY EFFECT ON THE DOOR OPENING. THIS IS THE THIRD MINI DOOR WE HAVE HAD THIS ISSUE WITH (WE OWN TWO MINI'S, UNFORTUNATELY). THIS IS A VERY SERIOUS SAFETY ISSUE THAT MINI SHOULD ACKNOWLEDGE AND FIX BUT THEY CONTINUE TO IGNORE GOING ON FOR AT LEAST 12 MODEL YEARS. WHEN WILL IT BE FIXED, WHEN SOMEONE DIES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592699May 20, 2014
AIR BAGS
PASSENGER SIDE AIRBAG INDICATOR LIGHTS UP. NO ONE HAS EVER SAT IN THE SEAT. REPAIR ESTIMATE IS $1,600.00. THIS IS A SAFETY ISSUE AND SHOULD BE COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592250May 18, 2014
STEERING
I HAVE A 2005 MINI COOPER AND JUST LOST THE POWER STEERING. A COUPLE TIMES RECENTLY IT WAS HARD TO STEER WHILE PARALLEL PARKING, BUT OK ON THE ROAD. THIS MORNING IT COMPLETELY FAILED ON THE WAY TO THE HIGHWAY. THE WHEEL WAS VERY HARD TO TURN AND JUST MANAGED TO GET IT BACK TO THE HOUSE, WILL TAKE IT TO THE DEALER ON MONDAY. I SEE ON THE INTERNET NOW THAT THERE HAS BEEN A KNOWN ISSUE WITH THE STEERING PUMP SINCE 2011 THAT I DID NOT KNOW ABOUT BEFORE. WHY ARE OWNERS NOT NOTIFIED ABOUT THIS? I COULD HAVE HAD A BAD ACCIDENT IF THE FAILURE HAD BEEN ON THE HIGHWAY. UPDATED 11/24/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592298May 18, 2014
AIR BAGS
THE FRONT PASSENGER AIRBAG GOT DISCONNECTED AND WILL NOT OPERATE IN CASE OF ACCIDENT. LIGHTS INDICATING THAT THE AIRBAG IS OFF REMAINS ON AT ALL TIMES. I KNOW SEVERAL MINI OWNERS THAT HAVE EXPERIENCED THE SAME INCIDENT, AND MINI DEALERS REFUSES TO ASSUME THAT THIS FAILURE IS DUE TO POOR DESIGN. I READ THAT BMW (OWNER OF MINI) HAS HAD THE SAME PROBLEM, AND WAS OBLIGED TO REPAIR THIS ISSUE IN CARS AS OLD AS MODELS 2005. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588471May 15, 2014
AIR BAGS
THE AIRBAG LIGHT THAT WARNS OF THE PASSENGER AIRBAG BEING TURNED OFF COMES ON SOMETIMES WHEN NOBODY IS IN THE SEAT AND SOMETIMES WHEN A FULL SIZED ADULT IS IN THE SEAT. *TR FROM WHAT I HAVE READ THIS MEANS THE AIRBAG SENSOR IS DEFECTIVE AND THE AIRBAG COULD EITHER FAIL TO WORK OR DEPLOY WHEN IT SHOULD NOT. I HAVE LEARNED THAT BMW ISSUED RECALLS FOR MANY OF THEIR CARS BUILT WITH THIS PARTICULAR SEAT SENSOR BUT HAVE NOT DONE SO WITH THE MINI. ARE YOU AWARE OF A RECALL FOR THE MINI? WE ARE VERY WORRIED ABOUT USING THIS CAR TO CARRY A PASSENGER BUT WE HAVE TO DO SO EVERY DAY. YOUR HELP WILL BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588292May 14, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
WAS DRIVING NORMALLY ON 4/8/14 , TURNED NORMALLY UNTIL I TOOK A SLIGHT CURVE AND STEERING WHEEL GOT VERY STIFF & HARD TO TURN FROM THEN ON . UNTIL NOW IT REMAINS VERY HARD TO DRIVE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588457May 14, 2014
ENGINE, STRUCTURE:BODY
ON FEBRUARY 6, 2014 MY MINI COOPER S WAS SERVICED AT THE DEALERSHIP MINI COOPER OF CONCORD FOR A RECALL IN THE POWER STEERING PUMP. SHORTLY, AFTER IN MARCH MY CAR STARTED TO SMOKE FROM THE ENGINE AND MY CAR BURSTED INTO FLAMES. THE FIRE DEPARTMENT CAME AND TURNED DOWN THE FIRE, HOWEVER MY CAR IS A COMPLETE LOSS. I CALLED MINI COOPER OF CONCORD, HOWEVER NO ONE COULD PROVIDE HELP. I ALSO EMAILED THE HEAD OF THE DEALERSHIP AND THERE WAS NO RESPONSE. I INVESTIGATED ONLINE AND NOTICED THAT MANY PEOPLE HAD SIMILAR PROBLEMS WITH THE WATER PUMP LEAKING AND CATCHING FIRE IN THE ENGINE. I CALLED MINI USA AND FILED A CASE,AND THEY PROMISED TO RESPOND WITHIN 3 DAYS. HOWEVER, THEY DID NOT ONLY UNTIL I CALLED VARIOUS TIMES AND FINALLY WAS ABLE TO REACH A REPRESENTATIVE. JAMES INFORMED ME THAT THERE WAS NO WAY TO EVALUATE THE MINI COOPER WAS AS AT FAULT AND ONLY TRIED TO SELL ME A NEW CAR. I AM VERY DISAPPOINTED WITH MINI COOPER'S CUSTOMER SERVICE AND LACK OF SUPPORT. MY CAR IS NOW A COMPLETE LOSS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10587640May 11, 2014
AIR BAGS, SEATS
PASSENGER SEAT OCCUPANCY SENSOR SRS LIGHT FAILED WHILE ONE OF MY FRIEND WAS TRYING TO BE SEATED IN MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587477May 9, 2014
STEERING
POWER STEERING PUMP MAKING NOISE WHEN CAR IS OFF, DRAINING BATTERY. EMINENT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587492May 9, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT STATED THAT THE AIR BAG SENSOR ILLUMINATED INTERMITTENTLY OVER AN EXTENDED PERIOD OF TIME. AN AUTHORIZED DEALER STATED THAT THE FAILURE WAS CAUSED BY THE FLOOR SENSOR MAT. THE VEHICLE WAS SCHEDULED FOR DIAGNOSTIC TESTING AND TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587261May 8, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL, STRUCTURE, FUEL SYSTEM, GASOLINE
THE MANUFACTURER'S PROVIDED DRIVERS SIDE FLOOR MAT SLIDES UP OVER BOTH THE BRAKE PEDAL AND ACCELERATOR CAUSING UNINTENTIONAL BRAKING AND/OR ACCELERATION. I EMAILED THE MANUFACTURER REGARDING THIS PROBLEM, BUT SO FAR NO RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587301May 8, 2014
AIR BAGS
THE AIRBAG LIGHT IN THE CAR SHOWS THAT THE AIRBAG IS OFF WHEN THERE IS SOMEONE SITTING IN THE FRONT PASSENGER SEAT. THE LIGHT COMES ON AND THEN GOES OFF, OVER AND OVER AGAIN, WHENEVER THE SEAT IS OCCUPIED. THIS INDICATES TO ME THAT THE PERSON SITTING IN THE SEAT HAS NO RELIABLE AIRBAG PROTECTION. THIS HAS BEEN GOING ON FOR OVER THREE YEARS IN MY CAR. ORIGINAL COMPLAINT WAS ON 5/31/11. STILL NO ACTION. EMAILED MINI USA AND THEY TOLD ME THERE WERE NO RECALLS AND OFFERED NO HELP. THIS WAS DONE ABOUT ONE MONTH AGO. DO WE HAVE TO WAIT UNTIL PEOPLE START DYING BEFORE THIS SAFETY ISSUE IS FIXED BY MINI? I AM NOT THE ONLY MINI OWNER HAVING THIS PROBLEM. BMW HAS RECALLED CARS HAVING THIS SAME PROBLEM. THEY DEEMED THIS A SAFETY ISSUE. WHY SHOULDN'T MINI? CAN YOU HELP WITH THIS PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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