MINI Cooper Complaints

4,588 consumer complaints on file.

#11012358August 2, 2017
STEERING
TL* THE CONTACT OWNS A 2002 MINI COOPER S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT 865-693-4553 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010679July 26, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE MANUAL TAILGATE RELEASE CABLE WAS NOT FITTED IN THIS AND OTHER EARLY PRODUCTION MINI COOPER S CARS, THOUGH THE OWNER'S MANUAL INDICATES THAT THIS SAFETY FEATURE IS PART OF THE DESIGN. THE MANUAL TAILGATE RELEASE CABLE ALLOWS ACCESS TO THE BATTERY COMPARTMENT, WHICH IS IN THE TRUNK OF THE VEHICLE, WHEN THERE IS AN ELECTRICAL MALFUNCTION SUCH AS A BATTERY FAILURE. WITHOUT THE MANUAL RELEASE CABLE, THE BATTERY IS INACCESSIBLE IN THE EVENT OF A FAILED BATTERY OR OTHER ELECTRICAL MALFUNCTION. THE BATTERY IN MY CAR FAILED AND LEFT ME STRANDED ON THE SIDE OF THE HIGHWAY WITH NO CONVENIENT ACCESS TO REMOVE THE BATTERY. FURTHER, THE ABSENCE OF THIS MANUAL RELEASE CABLE MEANS THAT THE TAILGATE COULD NOT BE USED AS AN EGRESS FOR VEHICLE OCCUPANTS IN THE EVENT OF AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010561July 25, 2017
AIR BAGS, SEAT BELTS
I RECENTLY PURCHASED A 2009 MINI COOPER AND THE AIRBAG AND SEATBELT WARNING LIGHTS COME ON WHENEVER I GET IN THE CAR. THE LIGHT CAME ON RECENTLY WHEN I STARTED THE CAR AND IT NOW OCCURS EVERY TIME I TURN THE MOTOR ON. I'VE BEEN ONLINE RESEARCHING THE PROBLEM AND DISCOVERED THAT THIS MAY MEAN THAT THE AIRBAGS WILL NOT DEPLOY IF I HAVE AN ACCIDENT. THIS APPEARS TO BE A PROBLEM FACING A NUMBER OF MINI COOPER OWNERS AND BMW HAS NOT RESOLVED THIS PROBLEM AFTER MANY COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010223July 24, 2017
STEERING
THE STREWING WHEEL GOT STUCK WHILE DRIVING ON A CITY STREET. IT IS VERY DIFFICULT TO TURN THE VEHICLE TO THE RIGHT, LEFT OR MAKE A U-TURN. WHILE RESEARCHING ONLINE, I DISCOVERED IT IS ON RECALL BUT THE NORTH AMERICA MINI COMPANY CUSTOMER SERVICE INFORMED ME TO CONTACT NATIONAL HIGHWAY INSTITUTION TO ASK FOR A RECALL LETTER TO BE ISSUED TO THE COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006136July 18, 2017
FUEL/PROPULSION SYSTEM
MY CAR HAS 114,000 MILE ON IT. THE HIGH PRESSURE FUEL PUMP WAS REPLACED PER RECALL. THE ENGINE HAS FAILED WITH BAD INJECTORS, CYLINDERS AND RINGS. MECHANIC SAID THIS FAILURE IS PERVASIVE IN 2002 TO 2008 MODELS DO TO POOR DESIGN. THE COST TO REPAIR IS TOO HIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006001July 17, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I HAVE MINI COOPER R56 S MODELS AND I HAVE SPENT ALMOST 5K IN JUST REPAIR THE TIMING CHAIN IS BROKE EVERY 2 OR 3 WEEKS THIS CAR IS PIECE OF CRACK EVERY 2 OR 3 WEEKS HAS SOMETHING NEW !! NEVER WOULD BUY AGAIN THIS PIECE OF CRACK AND WOULDN'T RECOMMEND TO ANYONE GET THIS PIECE OF CRACK!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005581July 16, 2017
STRUCTURE:BODY
THE REAR SPLIT DOORS WON'T OPEN WHEN UNLOCKING USING THE KEY FOB. THERE IS NO MANUAL LATCH TO OPEN REAR DOORS FROM THE INSIDE OF THE VEHICLE. THIS IS MY WIFE'S ONLY VEHICLE AND MY CONCERNS ARE AS FOLLOW. 1- WE CAN'T ACCESS THE SPARE TIRE AND EMERGENCY TOOLS SINCE THE DOORS DOESN'T OPEN. AND MY MAIN CONCERN IS 2- WHAT WILL HAPPEN IF THERE IS AN ACCIDENT/FIRE IN FRONT OF THE VEHICLE AND THE ONLY EMERGENCY EXIT IS THROUGH THE REAR OF THE VEHICLE UTILIZING THE REAR DOORS? DIFFERENT SCENARIO WHAT IF THE VEHICLE FALLS IN WATER AND THE ONLY WAY OUT IS TO OPEN THE REAR DOORS BUT THERE IS NO MANUAL LATCH TO EGRESS? I BELIEVE THAT MINI COOPER FAILED OR DIDN'T THINK ABOUT THIS MATTER. I CAN'T INCLUDE PICTURES BECAUSE I'LL BE SHOWING A SHUT DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005063July 13, 2017
FUEL/PROPULSION SYSTEM
DIFFICULTY STARTING THE VEHICLE. ON CITY STREETS OR THE HIGHWAY THE CAR ACTS LIKE IT ISN'T GETTING CONSISTENT FUEL THEREFORE IT "HESITATES" AS IF IT WERE GOING TO DIE IN THE MIDDLE OF DRIVING THE VEHICLE. WE BELIEVE IT IS THE HIGH PRESSURE FUEL PUMP AS WE HAVE HAD THE HEADS CLEANED OF ALL CARBON AND SPARK PLUGS HAVE BEEN REPLACED. FURTHERMORE THERE IS A CURRENT RECALL ON THE HIGH PRESSURE FUEL PUMP FOR THE YEARS 2007, 2008, AND 2009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004769July 12, 2017
ELECTRICAL SYSTEM, STEERING
POWER STEERING WENT OUT WITHOUT WARNING, CAUSING LOSS OF CONTROL WHILE VEHICLE WAS IN MOTION; MINI USA ADVISED IT WAS STILL DRIVEABLE, BUT TO BE CAUTIOUS DUE TO LACK OF CONTROL/POWER STEERING; WHEN PARKED, SMOKE BEGAN TO PLUME FROM UNDER HOOD WHERE A FIRE WAS NOTICED IN BACK OF ENGINE. CALLED MINI USA BACK AND THEY ADVISED US TO NOT DRIVE VEHICLE, AS IT WAS A SAFETY HAZARD. CONTACTED MINI TO SET UP RECALLED PART (HYDRAULIC POWER STEERING), BUT THEY WERE NOT WILLING TO HAVE CAR TOWED TO DEALER (120 MILES FROM MY RESIDENCE).
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11004029July 10, 2017
VISIBILITY/WIPER
A STRESS FRACTURE FROM TOP OF WINDSHIELD MID WAY ALONG DRIVER SIDE, DOWN ABOUT SIX INCHES THEN TURN TOWARDS REAR VIEW MIRROR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003244July 6, 2017
STEERING
THE POWER STEERING PUMP ON MY 2005 MINI COOPER S IS ACTING UP/ FAULTY, MAKING A GROAN NOISE AND STEERING IS HARD AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002747July 3, 2017
STEERING
THE POWER STEERING IN MY MINI COOPER 2005 HAS BEEN INTERMITTENT. THE STEERING WHEEL BECOMES VERY HARD TO TURN ALL OF A SUDDEN, PARTICULARLY AT LOW SPEEDS WHEN IT IS NEEDED THE MOST TO MAKE TURNS OR TO PARK. THERE ARE NO FAULT INDICATORS FOR THIS ISSUE ON THE DASHBOARD EITHER. THE VERY FIRST TIME THIS HAPPENED IN MARCH 2011 WHEN MY CAR HAD LESS THAN 80,000 MILES ON IT. THE POWER STEERING BECAME COMPLETELY INOPERABLE. AT THAT TIME THE DEALER INFORMED ME THAT THE POWER STEERING PUMP FAILURE WAS A KNOWN PROBLEM IN MINI COOPER AND THAT THE PUMP HAD TO BE REPLACED. THE REPLACEMENT COST WAS TOO HIGH THOUGH, HENCE I CHOSE TO THINK ABOUT IT BEFORE HAVING IT REPLACED. LUCKILY, THE POWER STEERING STARTED WORKING AGAIN AND EVEN THOUGH STEERING BECAME A LITTLE HARD AT TIMES I GOT USED TO IT. BUT SINCE END OF APRIL 2017 THE PROBLEM HAS BEEN GETTING WORSE. STEERING GETS TOO HARD AT TIMES AND REQUIRES A LOT OF FORCE TO TURN THE STEERING WHEEL AT LOW SPEEDS. GETTING IN AND OUT A COMPACT PARKING SPOT IS EXCEPTIONALLY HARD. MAKING LEFT, RIGHT AND U TURNS ARE ALSO VERY HARD. EVEN THOUGH THERE IS A RECALL ON THIS ISSUE, I HAVE NOT RECEIVED A RECALL NOTICE IN THE MAIL. I DON'T UNDERSTAND WHY MY CAR WAS NOT INCLUDED IN THE RECALL. OR IF THE RECALL IS ONGOING, WHY SHOULD IT TAKE SO LONG SINCE THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002796July 3, 2017
ENGINE, VEHICLE SPEED CONTROL
4 FAULTY IGNITION COILS WITHIN 3 MONTHS: CYLINDERS #1 & # 2 HAD TO BE REPLACED ON 4/7/17 CYLINDERS #3 & #4 ON 7/4/17. FIRST INCIDENT OCCURRED WHEN I WAS PULLING INTO ONCOMING TRAFFIC AND RESULTED IN COMPLETE LOSS OF ENGINE POWER. THE SECOND INCIDENT HAPPENED ON THE HIGHWAY WHILE CHANGING LANES, AGAIN COMPLETE LOSS OF ENGINE POWER AND NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK. I NARROWLY ESCAPED AN ACCIDENT IN FIRST INCIDENT AS WELL. I DO NOT FEEL SAFE DRIVING MY CHILDREN IN THIS CAR ANY LONGER. EACH TIME THE PARTS AND LABOR COST MORE THAN $300, NOT TO MENTION THE AGGRAVATION OF BEING WITHOUT A CAR FOR WORK AND FAMILY TRANSPORTATION FOR SEVERAL DAYS. THIS IS NOT WHAT I EXPECTED FROM A QUALITY AUTOMOBILE MADE BY BMW. DOCUMENTATION/INVOICES CAN BE PROVIDED UPON REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002621July 1, 2017
ENGINE
TIMING CHAIN AND TENSIONER HAS HAD ISSUES WHEN THE CAR HAS LOW MILES. REPLACED TENSIONER IN 2014 AND THEN AGAIN IN 2017 (2017 - ONLY 78,019 MILES). TIMING CHAIN HAD TO BE REPLACED IN 2017(AGAIN ONLY 78,019 MILES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002662July 1, 2017
ENGINE
CVT TRANSMISSION STICKING IN 2ND GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001581June 27, 2017
STEERING
ELECTRIC POWER STEERING PUMP HAS LOUD WHINE OR MOANING SOUND WITH ONLY 42,000 MILES ON IT. FLUID LEVEL IS GOOD AND SO FAR THE POWER STEERING IS STILL WORKING. IT DOES GET LOUDER WHILE TURNING BUT ALSO ANNOYING WHEN JUST IDLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001810June 27, 2017
SEATS
VEHICLE RECALLED 2015 FOR FRONT PASSENGER SENSOR MAT (RECALL 15V205) STILL NOT REPAIRED. LOCAL MINI DEALER HAS SERVICED THE CAR SO THEY HAVE CONTACT INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001338June 26, 2017
STEERING
I HAVE A 2005 MINI COOPER S WITH LESS THAN 85K MILES IT. THE POWER STEERING HAS COMPLETELY GONE OUT. BEFORE IT WENT OUT COMPLETELY, IT WOULD STOP OCCASIONALLY WITH OUT WARNING WHILE DRIVING THE VEHICLE. THE PRIMARY IMPACT IS AS LOW SPEEDS, PARKING OR TURNING FOR EXAMPLE. THIS VEHICLE HAS RUN FLAT TIRES MAKING STEERING AN EVEN BIGGER CHALLENGE. IT IS A SAFETY HAZARD AND DUE TO THE HIGH COST TO REPLACE THIS FUNCTION AND SAFETY HAZARD IT IMPOSES,, THE CAR HAS BEEN SITTING FOR OVER A YEAR. THERE HAS BEEN A RECALL ON THIS SPECIFIC YEAR & MODEL OF VEHICLE FOR THE EXACT SAME ISSUE- HOWEVER IT DID NOT INCLUDE MY PARTICULAR VIN. I BELIEVE THIS TO BE AN ISSUE OF EPIDEMIC PROPORTIONS AND WOULD ASK THAT THIS BE LOOKED INTO IF POSSIBLE. THE MINI COOPER S IS A GREAT LITTLE CAR, HOWEVER STEERING IS A VITAL AND A REQUIRED SAFETY MEASURE THAT I FEEL MINI/BMW SHOULD GLADLY COVER IN ALL VIN'S DURING THIS TIME FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001472June 26, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MINI COOPER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE SOUTH SHORE MINI COOPER WAS CONTACTED AND DIAGNOSED THE AIR BAG SENSOR MAT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURERS WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000....UPDATED 10/23/17 *BF UPDATED 10/24/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000470June 21, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
TL* THE CONTACT OWNS A 2006 MINI COOPER. WHILE DRIVING 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO NICK ALEXANDER MINI (6201 ALAMEDA ST, LOS ANGELES, CA 90001) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP, ALTERNATOR, AND RADIATOR COOLING FAN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 80,054.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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