MINI Cooper Complaints

4,588 consumer complaints on file.

#10462693June 22, 2012
STEERING
I PURCHASED THIS VEHICLE ABOUT A MONTH AGO IN A PRIVATE SALE. A FEW WEEKS AGO, THE MINI DEVELOPED A STRONG POWER STEERING WHINE. THIS IS NOT THE ELECTRICAL BUZZING NOISE TYPICAL OF THESE MODELS BUT A NOISE HEARD ABOVE THE ENGINE AT ALL SPEEDS OR IN NEUTRAL REGARDLESS OF WHETHER YOU TURN THE WHEEL. SEVERAL DAYS AGO, THE STEERING BEGAN TO STIFFEN UP ESPECIALLY WHEN PARKING. YESTERDAY, IT FAILED ENTIRELY AND THIS WAS WHILE DRIVING! NOW, I'M A 6' 180 LB MALE AND WAS ABLE TO REACT AND WRESTLE IT SAFELY BUT I'M THANKFUL THAT MY 5' 100LB WIFE WAS NOT BEHIND THE WHEEL. MAKE NO MISTAKE THIS IS A SAFETY ISSUE THAT THE MANUFACTURER REFUSES TO ADDRESS!! JUST RESEARCH THE PROBLEM AND YOU WILL SEE HUNDREDS (PROBABLY THOUSANDS) OF COMPLAINTS ACROSS THE GLOBE ABOUT THE SAME THING AND IT APPEARS TO BE PRIMARILY 2001-2007 MODELS. OTHER COUNTRIES HAVE MANDATED A RECALL BUT NOT THE SAFETY CONSCIOUS U.S. WHICH SURPRISES ME GREATLY. WHEN OTHER MAJOR MANUFACTURERS HAVE LISTED RECALLS FOR THINGS LIKE SEAT BELT ANCHORS "THAT COULD CRACK" OR AIR BAG SWITCHES "THAT COULD CORRODE" WHY THE HECK ISN'T A MINI COOPER RECALL DONE FOR POWER STEERING SYSTEMS "THAT ARE FAILING"? IF YOU VALUE YOUR FAMILY'S SAFETY, DO YOURSELF A FAVOR AND STEER (NO PUN INTENDED) CLEAR OF THIS VEHICLE. I WILL BE DUMPING THIS T URD AS SOON AS POSSIBLE. MY FAMILY IS TOO IMPORTANT TO WASTE ON A FAD CAR. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462696June 22, 2012
STEERING
POWER STEERING FAILED, MAKING IT VERY DIFFICULT TO STEER. NEARLY IMPOSSIBLE TO TURN WHEEL WHILE STOPPED. MY WIFE CAN BARELY DRIVE THE CAR. FROM RESEARCHING THIS SITE AND OTHER SITES, MY SITUATION SEEMS TO BE THE SAME AS THOUSANDS OF OTHERS, AND I WOULD LIKE MY NAME TO BE ADDED TO THE CURRENT INVESTIGATION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462775June 22, 2012
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 MINI COOPER S. THE CONTACT WAS TRAVELING 60 MPH WHEN ALL OF THE LIGHTS ALONG THE DASHBOARD ILLUMINATED AND THE VEHICLE ABNORMALLY ACCELERATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE MECHANIC CONFIRMED THAT THE TACHOMETER NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 55,000. ..UPDATED 07/11/12 *BF THE CONTACT WAS TRAVELING 60 MPH WHEN ALL OF THE WARNING LIGHTS ON THE DASHBOARD ILLUMINATED. THE VEHICLE THEN CHANGED DOWN TO 2ND GEAR( THE VEHICLE HAS SIX FORWARD GEARS) CAUSING HUGE ACCELERATION AND THEN SLOWING OF THE VEHICLE OF THE VEHICLE. AFTER EXTENSIVE DIAGNOSTIC WORK BY THE MECHANIC, IT WAS DETERMINED THAT THE TACHOMETER HAD FAILED WHICH CAUSED THE VEHICLE TO DOWNSHIFT TO 2ND GEAR. THE FAILURE ALSO NECESSITATED THE REPLACEMENT OF THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462518June 21, 2012
POWER TRAIN
2011 MINI COUNTRYMAN S ALL4 MANUAL TRANSMISSION AFTER REPEATED INCIDENTS OF THE CLUTCH "SMOKING" UNDER HEAVY USE, AND REPORTING SAID INCIDENTS TO THE DEALER, AND HAVING THE DEALER INSPECT THE CAR AND CLAIM ALL WAS FINE, THE CLUTCH FINALLY WORE DOWN SUFFICIENTLY AND REQUIRED REPLACEMENT AT ONLY 4965 MILES. WE ARE VERY EXPERIENCED DRIVERS OF MANUAL TRANSMISSIONS AND DID NOT ABUSE THE CLUTCH IN ANY WAY. MINI USA COMPLETED THE REPAIR UNDER WARRANTY AS A GOODWILL MEASURE. THERE ARE NUMEROUS ACCOUNTS OF PREMATURE CLUTCH WEAR/FAILURE ON MINI ENTHUSIAST WEB SITES AND EVEN NATIONAL AUTOMOBILE PUBLICATIONS EXPERIENCED SAME (AUTOMOBILE MAGAZINE'S LONG TERM TEST CAR HAD CLUTCH FAILURE AT 15K MILES). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462400June 20, 2012
ENGINE
TL* THE CONTACT OWNS A 2008 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE ENGINE FAILED. THE CONTACT STATED THAT THE AIR CONDITION WAS ON AND BEGAN TO BLOW OUT WARM AIR. THE CONTACT ALSO STATED THAT THE ENGINE BEGAN TO SHAKE SO HE PULLED THE VEHICLE OVER. UPON LOOKING UNDER THE HOOD, THE CONTACT NOTICED THAT THERE WAS OIL SPILLED EVERYWHERE. THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO A DEALER FOR AN INSPECTION AND THEY STATED THAT THE ENGINE HAD CATASTROPHICALLY FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE VEHICLE WAS UNDER WARRANTY. THE FAILURE MILEAGE WAS 26,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462477June 20, 2012
ENGINE
TOOK MY CAR INTO THE MINI DEALER TODAY DUE TO THE FACT THAT IT WAS IDLING LOW, SOUNDED LIKE A DIESEL WHEN IT TURNED ON AND MADE A KNOCKING NOISE. MINI LET ME KNOW THAT IT WAS IN FACT MY TIMING CHAIN AND TENSIONER SYSTEM THAT WAS MAKING THIS SOUND AND NEEDED TO BE REPLACED. IF IT HAD NOT BEEN REPLACED, I COULD HAVE EXPERIENCED COMPLETE ENGINE FAILURE. MY MINI IS NOT THE ONLY ONE THAT HAS HAD THIS PROBLEM, THEREFORE I FEEL LIKE MINI SHOULD COVER THE COST OF FIXING MY TIMING CHAIN AND TENSIONER SINCE IT IS GOING TO COST ME APPROXIMATELY $2,500 TO FIX IT. I GUESS I SHOULD BE THANKFULLY THAT I WAS ABLE TO GET MY MINI TO THE DEALER BEFORE IT SUFFERED A COMPLETE ENGINE FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462333June 19, 2012
ENGINE, POWER TRAIN
I WAS DRIVING ON THE FREEWAY WHEN THE OIL LIGHT CAME ON, I CALLED THE DEALER WITHIN SECONDS AND ASKED THEM IF THIS WAS A CONCERN. THEY SAID TO DRIVE IT IN IT WAS PROBABLY JUST THE OIL LEVEL NEEDING TOPPED OUT. I CONTINUED FOR ABOUT A MILE WHEN THE ENGINE LIGHT CAME ON. I PULLED OFF AT THE NEXT EXIT AND CALLED THEM BACK. THE AGAIN SAID TO BRING IT IN. I WALKED AROUND THE CAR BEFORE PROCEEDING AND NOTED THAT THE FRONT WHEEL WELL,TIRE AND WHEEL WERE ALL SOAKED WITH OIL( PASSENGER SIDE) . I CALLED THEM BACK AND REQUESTED A TOW TRUCK AS WHEN I STARTED IT UP IT MADE AN EXCEPTIONALLY LOUD HAMMERING NOISE. I I KNEW THAT THE ENGINE WAS GOING TO LET GO IF I CONTINUED. THE DEALER TOOK THE CAR IN AND CALLED ME A DAY OR SO LATER TO INFORM THAT THE TIMING CHAIN BROKE A,FLATTENING THE VALVES, MESSING UP THE VALVES AND ENGINE BLOCK. THE TOLD ME THAT IT WAS APPROX 7,000MILES OUT OF WARRANTY. I TOLD THEM THAT I HAD AN EXTENDED 100,000 SERVICE WARRANTY SOLD TO ME BY THE DEALER IN CHARLESTON SOUTH CAROLINA. I WAS SOLD THIS BY THE "FINANCE MANAGER" AND HE MADE ME BELIEVE THAT I WAS COVERED. THE DEALER WHERE I LIVE IN DUBLIN OHIO, HAS SERVICED THE CAR FOR EVERY REQUIRED SERVICE SINCE IT WAS PURCHASED. THEY ARE TRYING TO GET MINI TO COVER THE REPAIRS. I HAD INFORMED THEM THAT THE ODOMETER ALWAYS READS ABOUT 7 TO 8 MPH FASTER THAN MY GPS AND THAT THE WARRANTY PER THEIR INSTRUMENTS WOULD BE SHORTED. THE INDICATED THAT THEY WOULD NOT CUT ME OFF IN A CLOSE SITUATION. THE ACTUAL POWER TRAIN WARRANTY IS 50,000. I HAVE NEVER HEARD OF A TIMING CHAIN BREAKING WITH EVEN A 100,000 MILES ON IT. I HAVE SERVICED THE CAR AT ALL APPROPRIATE INTERVALS AS NOTED IN THE SERVICE RECORDS AND I PAMPER THE CAR. I AM 61 YRS OLD AND HAVE HAD MANY, MANY CARS AND DO NOT DRIVE IRRESPONSIBLY. I BELIEVE THAT THIS IS A KNOWN PROBLEM BY BMW. THE MID WEST AUTO GROUP HAS ALWAYS BEEN EXCEPTIONAL AND I HAVE NO PROBLEMS W/THEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462050June 18, 2012
STEERING
TL* THE CONTACT OWNS A 2004 MINI COOPER CV. THE CONTACT WAS DRIVING 40 MPH WHEN THE POWER STEERING FAILED, WITHOUT WARNING, WHILE MAKING A TURN. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461994June 17, 2012
AIR BAGS, SEATS
UNFASTENED SEAT BELT WARNING LIGHT STAYS ON AND AIRBAG OFF INDICATOR STAYS LIT AT ALL TIMES, WITH OR WITHOUT A PASSENGER RIDING IN THE SEAT NO MATTER THE WEIGHT OF THE PASSENGER. UNFASTENED SEAT BELT WARNING BELL/DING DOES NOT CHIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461964June 16, 2012
AIR BAGS
MY PASSENGER AIR BAG LIGHT CONTINUES TO GO ON AND OFF AT RANDOM INTERVALS (IE. REGARDLESS OF SOMEONE BEING IN THE SEAT, DRIVING CONDITIONS, ETC). THIS STARTED ONE DAY WHEN I TURNED MY VEHICLE ON AFTER NORMAL OPERATIONS. THIS IS A WELL DOCUMENTED PROBLEM WITH MINI COOPERS MADE AFTER 2005, THERE SHOULD BE A RECALL FOR THIS SAFETY PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461779June 14, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION IN 2004 MINI COOPER FAILURE AT 98K MILES. COST TO REBUILD QUOTED AT $5K-$8K. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461781June 14, 2012
AIR BAGS, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG LIGHT KEEPS COMING ON DUE TO FAULTY OC SENSORS, AND FAULTY OC SENSOR CONNECTORS. MINI USA REFUSED EXTENDED WARRANTY ON SENSOR, OR RECALL WHILE PASSENGER SAFETY IS IN JEOPARDY. THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE OCCURRED WHENEVER THE ENGINE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE FRONT PASSENGER SEAT SENSOR PAD WAS FAULTY AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM IN WHICH THERE WAS NO RESOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. I BELIEVE THIS IS A SAFETY RELATED ISSUE THAT SHOULD BE ADDRESSED BY THE DEALER AS A WARRANTY ISSUE AS I AM NOT COMFORTABLE WITH THE CURRENT SITUATION BUT DO NOT WANT TO PAY FOR AN EXPENSIVE SAFETY RELATED DEFECT. I AM THE ORIGINAL OWNER OF THE VEHICLE AND STILL HAVE IT. PART FAILED IS A SEAT SENSOR. DEALER WANTS CLOSE TO $2K TO REPLACE IT, BUT IT FAILED A LONG, LONG, LONG TIME AGO. I WOULD THINK IT SHOULD LAST LONGER THAN 2 OR 3 YEARS. CAN FIND TONS OF THE SAME PROBLEMS AT HTTP://WWW.NORTHAMERICANMOTORING.COM/FORUMS/STOCK-PROBLEMS-ISSUES-9-2.HTML *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461474June 13, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT STATED THAT THE PASSENGER AND DRIVER SIDE DOOR WOULD NOT OPEN MANUALLY OR WITH A KEY FOB FROM INSIDE THE VEHICLE. SHE WAS ONLY ABLE TO OPEN THE DOOR BY OPENING THE WINDOW AND USING THE DOOR HANDLE FROM THE OUTSIDE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 34,816.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461691June 13, 2012
STEERING
SUDDEN LOSS OF ALL STEERING ASSIST AT SPEED, RESULTING IN ALARMING LOSS OF CONTROL OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461390June 12, 2012
STEERING
MY MINI COOPER INTERMITTENTLY, WITHOUT WARNING BECOMES VERY DIFFICULT TO STEER. POWER STEERING FAILED ROUNDING A CORNER ON THE FREEWAY, NEARLY RESULTING IN A HIGH SPEED CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461396June 12, 2012
STEERING
ON 6/12/12 I WAS DRIVING MY CAR TOWARDS MY SMALL NEIGHBORHOOD AT SPEED OF 10-15 MILES AN HOUR. FOR NO APPARENT REASON THE STEERING WHEEL FELT AS IF IT WAS LOCKED IN PLACE. WITH ALL MY FORCE I HAD TO PULL OVER TO THE SIDE. I HAD THE CAR CHECKED AND CONFIRMED THAT THE HYDRAULIC POWER STEERING PUMP HAS FAILED. THERE WAS NO SERVICE ENGINE LIGHT ON OR ANY WARNINGS WHAT SO EVER, THE POWER STEERING PUMP FAILED WITHOUT ANY NOTICE. IF I WERE DRIVING AT HIGH SPEEDS OF 70 MILES AN HOUR ON THE FREEWAY I COULD HAVE SERIOUSLY BEEN HURT.THIS IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461176June 11, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2007 MINI MINI COOPER S. THE CONTACT WAS TRAVELING 55 MPH WHEN THE CONTACT TRAVELED OVER A SLICK AREA IN THE ASPHALT. THE CONTACT LOST CONTROL OF THE VEHICLE, ROLLED OVER AND CRASHED INTO A DITCH UPSIDE DOWN. THE AIR BAGS FAILED TO DEPLOY. THE CRASH CAUSED NO INJURIES AND THE POLICE WERE CONTACTED. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED AND THE FAILURE WAS NOT INSPECTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 74,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10461179June 11, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2003 MINI COOPER. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE CONTACT HEARD A BANGING NOISE COMING FROM UNDER THE VEHICLE AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS. THE MECHANIC ADVISED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461108June 9, 2012
SERVICE BRAKES
REPORTED BRAKE LIGHT ON TO MINI DEALER IN SACRAMENTO CA. SERVICE STATED THE BRAKES WERE OK, LIGHT JUST NEEDED TO BE RESET. LIGHT CONTINUED TO COME ON FIVE MORE TIMES. EACH TIME, I TOOK THE CAR TO THE DEALER SERVICE DEPARTMENT AND THE SERVICE CONSULTANTS RESET THE LIGHT. DECEMBER 2011 AT 37,000 MILES REPORTED BRAKE LIGHT ON AGAIN. DEALER CHECKED AND REPORTED THAT I NEEDED BRAKES, UNFORTUNATELY, NO LONGER COVERED UNDER 36,000 MILE WARRANTY. WHEN I POINTED OUT THAT I HAD REPORTED THE BRAKE PROBLEM ON FIVE SEPARATE OCCASIONS, STARTING WHILE THE CAR WAS STILL UNDER THE 36,000 MILE WARRANTY, SERVICE MANAGER STATED THERE WAS NOTHING THAT COULD BE DONE, PLACING BLAME ON BMW'S POLICY AND ADDING THAT DEALERS ARE LOOSING MONEY BECAUSE BMW WON'T COVER WARRANTY REPAIR. I WORKED MY UP THROUGH THE DEALER MANAGEMENT, AND FINALLY A MANGER AGREED TO PICK UP THE COST OF THE NEW BRAKES, ALBEIT, QUITE RUDELY, EVEN RAISING HIS VOICE STATING, "WILL THAT MAKE YOU HAPPY NOW?" THIS WAS A POTENTIAL SAFETY ISSUE. I UNKNOWINGLY DROVE THE CAR FOR THREE MONTHS AND APPROXIMATELY 5,000 MILES NEEDING BRAKES. DEALER CLEARLY WAITED UNTIL THE WARRANTY EXPIRED TO EVEN LOOK AT THE BRAKES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461109June 9, 2012
ENGINE
CAR RATTLING AND SOUNDING LIKE A DIESEL FOR OVER A YEAR. DEALER SERVICE ADVISED TO CHECK OIL AND BE SURE OIL LEVEL WAS PROPER. NOVEMBER 2011, ALL OIL LEAKED OUT OF CAR ONTO GARAGE FLOOR. CAR TOWED TO DEALER SERVICE. THEY EXPLAINED OIL LEAKED BECAUSE A "PLUG" HAD COME LOOSE. DEALER REPLACED SEALING RING AND ADJUSTED THE CHAIN. I EXPRESSED CONCERN ABOUT THE ENGINE AND REQUESTED A DIAGNOSTIC BE DONE. SERVICE MANAGER REPLIED THE CAR WAS ALREADY PUT TOGETHER AND I WOULD NEED TO MAKE ANOTHER APPOINTMENT. CAR CONTINUED TO RATTLE LOUDLY. MADE ANOTHER APPOINTMENT DECEMBER 2011 AFTER RESEARCHING ONLINE AND FINDING A KNOWN PROBLEM WITH TENSOR CHAIN. I INFORMED DEALER THAT I EXPECTED THE CHAIN TO BE REPLACED AND A COMPLETE ENGINE DIAGNOSTIC. DEALER REPLACED TENSOR CHAIN. CAR CONTINUES TO RATTLE INTERMITTENTLY. OIL IS CHECKED TWICE PER WEEK AND KEPT AT PROPER LEVEL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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