MINI Cooper Complaints

4,588 consumer complaints on file.

#10553278November 21, 2013
ENGINE
I WAS DRIVING HOME FROM WORK ON 21 NOVEMBER 2013 WHEN THE CHECK ENGINE LIGHT ON MY MINI CAME ON. I CALLED THE DEALER TO SCHEDULE THE APPOINTMENT. BY THE TIME I GOT OFF THE PHONE WITH THE DEALER, THE LIGHT TURNED OFF. AROUND 5 MILES FURTHER DOWN THE ROAD THE LIGHT CAME BACK ON AND THEN THE CAR ERUPTED IN FLAMES. I AM UNSURE WHERE ELSE TO FILE A COMPLAINT BUT I THOUGHT I WOULD BEGIN HERE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10553076November 20, 2013
STEERING
I HAVE 2002 MINI COOPER ORIGINAL OWNER AND I HAD WINDSHELD, TRANSMISSION REPLACED. MAIN ISSUE I STILL HAVE IS STREERING LOOSE POWER. I GOT A LETTER FROM MINI SAID IT EXTENDED WARRANTY NOT A RECALL. MINI CO. NEVER RECALL ANY ISSUES. CALL DEALER FOR THIS STREERING PROBLEM BUT MY 2002 MINI IS NOT UNDER THIS CAMPAIGN. I HAVE THAT STREERING LOOSE POWER MIDDLE OF DRIVING BUT THIS IS NOT EVEN RECALL? I HAVE TO PAY FOR DIAGNOSE FEE FOR EXTENSION WARRANTY PER DEALER. MINI/BMW WILL NOT RECALL THIS ISSUE UNTIL DRIVERS GET SERIOUSLY HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552688November 18, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2006 MINI COOPER S. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE PASSENGER'S SEAT MAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552767November 18, 2013
ENGINE
TURBO OIL SUPPLY LINE IS LEAKING OIL ON MY 2008 COOPER S, THE DEALER HAS RECOMMEND REPLACEMENT AT A COST OF $900. I INITIALLY TOOK THE CAR IN FOR A RECALL TO INSTALL A HEAT SHIELD ON THE SAME OIL LINE, SOME ONLINE RESEARCH (INCLUDING MANY OFFICIAL COMPLAINTS HERE) HAS SUGGESTED THAT THE LACK OF A HEAT SHIELD HAS CAUSED THIS FAILURE, YET IT IS NOT COVERED UNDER THE RECALL. YET ANOTHER UNFORTUNATE DEFECT IN THE MINI DESIGN, I'VE ALREADY BEEN THROUGH THE TIMING CHAIN/TENSIONER DEBACLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552320November 15, 2013
ENGINE
FUEL LEAK A/P MINI SERVICE; NOT COVERED BY EXTENDED WARRANTY; AFTER EXTENSIVE RESEARCH ADVISED SERVICE REPRESENTATIVE OF THE REPORTED DESIGN FLAW IN CRIMP DEVICE HOLDING OIL LINE CONNECTING TO TURBO. ADVISED BY INDEPENDENT MECHANIC TURBO UNIT DEFECTIVE, NEEDS REPLACEMENT. MINI OF FAIRFIELD RETURNED VEHICLE IN AN UNSAFE MANNER WITH STRIPPED BOLTS AND IMPROPER PLACEMENT OF OIL PAN. AFTER CALLING BMW OF NORTH AMERICA MINI OF FAIRFIELD DECIDED TO CHANGE OIL LINES WITHOUT CHANGING TURBO UNIT. ON DRIVING VEHICLE NOTICED SMOKE COMING FROM HOOD; VEHICLE REVVING IN PARK, AND A METALLIC SOUND COMING FROM UNDER VEHICLE; RETURNED TO MINI SERVICE AND AFTER FURTHER EVALUATION (DIAGNOSTIC FEE $100)I WAS ADVISED THAT CAR IS SAFE TO DRIVE; I TRIED 2 DIFFERENT MINI SERVICE DEPARTMENTS NEITHER WOULD REPLACE TURBO UNIT CONSIDERING THE FIRE HAZARD AS REPORTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551846November 12, 2013
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
I HAVE A 2004 MINI COOPER IT HAS RECENTLY REACHED 87000 MILES AND THE CVT TRANSMISSION IS FAILING. NORMALLY YOU CHANGE YOUR TRANSMISSION FUEL EVERY 25,000 TO 50,000 MILES. MY MODEL MINI COOPER HATCHBACK DOES NOT COME WITH A RESERVOIR TO CHANGE SUCH A FUEL IT WAS A GUARANTEE BY THE MANUFACTURER THAT THESE MODELS WOULD NOT NEED SUCH A SERVICE AND THAT THE TRANSMISSION WOULD BE FINE THROUGHOUT THE LIFETIME OF THE CAR. WHAT WORRIES ME IS THAT I HAVE NOT BEEN ABLE TO DRIVE MY MINI OVER 50MPH DUE TO THE INCREASE OF RPM'S. WITHOUT THE SPEED INCREASE IT IS NOT SAFE FOR ME TO DRIVE ON THE HIGHWAYS AS I NORMALLY WOULD. A CVT TRANSMISSION REPLACEMENT COULD COST THOUSANDS. BUT MORE IMPORTANTLY I'M WORRIED ABOUT MY SAFETY ITS POSSIBLE THAT MY TRANSMISSION COULD FAIL WHILE MOBILE. THATS MY MAIN CONCERN. I RECENTLY READ THAT THERE HAS BEEN A LAWSUIT ADDRESSING THESE ISSUES. IT IS BMW'S DUE DILIGENCE TO ADDRESS THIS MATTER SEEING HOW THOUSANDS OF CITIZENS ARE OPERATING THIS MACHINERY ON A DAILY BASIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551799November 11, 2013
ENGINE
CHECK ENGINE LIGHT CAME ON....EXCESSIVE CARBON BUILD UP. HAPPENED AGAIN AT 68K MILES .... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551696November 10, 2013
ENGINE
I PURCHASED THIS CAR WITH 24K MILES ON IT. IT NOW HAS A LITTLE OVER 28K MILES. IT HAS BEEN STARTING AND RUNNING JUST FINE, UNTIL THE WEATHER TURNED COLDER. NOW IF THE CAR SITS OUTSIDE FOR A FEW HOURS WITH THE TEMP BELOW ABOUT 45 DEGREES, THE ENGINE RATTLES AND SOUNDS HORRIBLE WHEN I FIRST START IT. THIS IS A VERY LOUD RATTLE COMING FROM THE PASSENGER SIDE OF THE ENGINE. THE NOISE IS SO BAD THAT I AM AFRAID TO DRIVE THE CAR UNTIL IT WARMS UP AND THE SOUND GOES AWAY. AFTER A LITTLE RESEARCH ONLINE, I AM SHOCKED TO SEE HOW MANY PEOPLE HAVE THIS PROBLEM AND THAT IT IS THE TIMING CHAIN TENSIONER AND GUIDE SYSTEM. I WISH I HAD RESEARCHED THESE CARS BEFORE MAKING A PURCHASE BECAUSE NOW I OWN AN EXPENSIVE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551646November 9, 2013
ENGINE AND ENGINE COOLING
MINI COOPER SENT A RECALL FOR A FAULTY TIMING CHAIN IN MY 2009 MINI COOPER. THIS IS THE 2ND TIMING CHAIN REPAIR IN 2 YEARS. WHEN I HAD IT IN FOR THE REPAIR I INFORMED THE TECH I SMELLED OIL BURNING AFTER THE VEHICLE WAS RUNNING DURING A HIGHWAY DRIVE. THEY LOOKED AT THE CAR AND INFORMED ME THE TURBO LINES WERE LEAKING WHICH POSE A RISK IF I LEFT IT UNREPAIRED. THE TURBO LINE REPAIR IS A $1000 REPAIR ON A CAR WITH LESS THAN 35000 MILES. THE TECH INFORMED ME THAT THEY WERE GOING TO PUT A HEAT SHIELD ON THE VEHICLE ALSO AS PART OF A RECALL. PERHAPS THIS SHIELD SHOULD HAVE BEEN INSTALLED PRIOR AND THE LINE WOULD STILL BE INTACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551333November 7, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2010 MINI COOPER. THE CONTACT STATED THAT THE DOOR LOCKS ON THE DRIVER AND PASSENGER SIDE DOORS FAILED TO OPERATE NORMALLY AND WITHOUT WARNINGS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE DOOR LOCK ACTUATOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 16,347.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550969November 5, 2013
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
IN APRIL 2013 I WAS MERGING ONTO HIGHWAY I20 WITH MY CHILDREN IN THE BACK OF MY MINI COOPER S 2006. AS I WAS SPEEDING UP TO MERGE ONTO THE HIGHWAY THE CAR COMPLETELY CUT OFF. I VEERED OVER INTO A MEDIAN IN THE MIDDLE OF SIX LANES OF HIGH-SPEED TRAFFIC. THE CAR HAD COMPLETELY SHUT OFF, EVEN THE HAZARD LIGHTS. I WAS VERY LUCKY THAT THE MEDIAN WAS THERE AND THAT I HAD NOT YET ENTERED THE MAIN STREAM OF TRAFFIC. THE POLICE CAME, THEN A FRIEND. AFTER ABOUT A HALF HOUR IT RESTARTED WITHOUT POWER STEERING AND HE WAS ABLE TO SLOWLY DRIVE IT, AND HE FIXED A BELT THAT HE SAID HAD LOOKED LIKE IT HAD BLOWN OUT. ABOUT FOUR TIMES IN THE YEAR PRIOR TO THIS THE CAR HAD CUT OFF, BUT NOT WHILE I WAS DRIVING; IT SHUT DOWN AS I WAS PULLING OUT OF A PARKING SPOT BUT THEN IMMEDIATELY RESTARTED. NO ONE COULD EXPLAIN IT. AFTER THE APRIL INCIDENT I WENT TO THE MINI COOPER DEALER AND SPENT CLOSE TO $3000 TO ENSURE THAT THE CAR WAS SAFE FOR MY CHILDREN. HOWEVER, YESTERDAY, 11/5/13, I WAS BACKING OUT OF A PARKING SPOT AND THE CAR COMPLETELY SHUT DOWN. I CALLED THE DEALERSHIP FOR ASSISTANCE AND THEY SAID THEY HAD NEVER HEARD OF THIS KIND OF PROBLEM AND COULDN'T HELP; FORTUNATELY THE CAR RESTARTED ABOUT TEN MINUTES LATER. HOWEVER, I AM EXTREMELY CONCERNED THAT THIS CAR IS UNSAFE AND I HAVE HEARD FROM AN ACQUAINTANCE WHO ALSO HAS A MINI COOPER S 2006 WHO SAID THIS HAS HAPPENED TO HER, THAT SOMETHING RANDOM HAPPENED WITH HER CAR AND IT COMPLETELY SHUT DOWN WHILE SHE WAS DRIVING. SHE TOLD ME THAT THERE WAS A RECALL, BUT I CALLED MINI CORPORATE TODAY, AND WAS TOLD THERE WAS NO RECALL AND REFERRED ME TO NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550992November 5, 2013
SEATS
THE PASSENGER SIDE HEATED SEAT MALFUNCTIONED AND BURNED A HOLE INTO THE LEATHERETTE UPHOLSTERY AND MY WIFES SWEATER. SHE WAS SITTING ON THE PASSENGER SIDE WHEN IT OCCURRED. THIS COULD HAVE CAUSED A MAJOR FIRE A DEFINITE SAFETY HAZARD. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10551000November 5, 2013
UNKNOWN OR OTHER
NHTSA ID NUMBER: 10043724 THERE HAS BEEN A SERVICE BULLETIN BUT NOT A RECALL ON THE TURBO HEAT SHIELD. WITH THE LACK OF THE HEAT SHIELD THERE COULD BE ENGINE FAILURE BY A LACK OF OIL SUPPLY. I PAID OUT OF POCKET FOR THE ALL THE REPAIRS CAUSED BY THE LACK OF THE HEAT SHIELD TOTALING $636.37, BUT MINI WILL NOT ACCEPT ANY RESPONSIBILITY FOR THESE COSTS AS THIS IS A SERVICE BULLETIN NOT A RECALL (THOUGH MY DEALER HAD LEFT A MESSAGE STATING THAT IT WAS AN OPEN RECALL). THIS SHOULD BE AN OPEN RECALL AS THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551014November 5, 2013
ELECTRICAL SYSTEM, ENGINE
PURCHASED A CERTIFIED PRE-OWNED MINI NEXT 2012 CLUBMAN 6-SPEED WITH 6,498 MILES ON IT 08/2013. * 10/14/2013 AROUND 9K MILES LOST POWER ON THE HIGHWAY AND WENT INTO LIMP MODE, MANEUVERED TO SIDE OF HIGHWAY AND CALLED ROADSIDE ASSISTANCE. TOWED CAR IN TO DEALER WHO REPLACED 4 SPARK PLUGS SAID ALL WAS OK. * 10/17/2013 I PICK THE CAR UP, GET 3 MILES FROM DEALER ON INTERSTATE AND THE CAR DOES IT AGAIN SO I MANEUVERED OFF THE CLOSEST EXIT AND CALLED ROADSIDE ASSISTANCE. TOWED BACK INTO DEALER AND THEY KEPT CAR UNTIL 26TH. THEY SAID THE DME WAS BAD AND REPLACED IT AND 4 FUEL INJECTORS. * 10/30/2013 CAR DID IT AGAIN AND I DROVE HOME IN LIMP MODE, CAR WAS SHAKING AND SOUNDED LIKE A 1970 VW BEETLE, NEARLY DIED AT EVERY IDLE, ROUGH, ACCELERATION AND I CALLED ROADSIDE ASSISTANCE AND THEY HAD CAR TOWED FROM MY DRIVEWAY BACK TO DEALER. *11/5/2013 DEALER STILL HAS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551027November 5, 2013
STEERING
2004 MINI COOPER STEERING BECOMES HARD TO STEER SUDDENLY DURING DRIVING AND ALSO AT TIMES AFTER A RESTART FROM PARKING. AFTER A COUPLE OF RESTARTS IT APPEARS TO BE BACK TO NORMAL BUT QUICKLY BECOMES HARD TO STEER AGAIN WHILE DRIVING. DURING TURNS I FEEL KIND OF BLOCKS IN THE STEERING DURING THE TURNING THAT ARE REQUIRED TO BE COUNTERED WITH A LITTLE MORE HARD PRESSURE ON STEERING TO COMPLETE THE TURN. FEEL RISKIER TO TAKE IT FOR DOWNTOWN DRIVES THAT NEED SHARP AND PROPER TURNS INTO LANES. EVEN MORE RISKIER FOR HIGHWAY DRIVES AS NOT SURE HOW IT WILL REACT TO A QUICK LANE CHANGE OR DURING EXITS. POWER STEERING SEEMS TO NO LONGER EXIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551054November 5, 2013
ELECTRICAL SYSTEM, AIR BAGS
I CAN'T TELL EXACTLY THE MILEAGE OF THE CAR BY THE TIME THE ALARM POP UP, BUT IT WAS ABOUT 64K AS SPECIFIED ABOVE. AT THAT TIME THE PASSENGER AIR BAG ALARM COMES "ON" THE CAR WITH A PASSENGER SEATED. IT ALL STARTED INTERMITTENT BUT AFTER A WEEK THE LIGHT REMAINS ON ALL THE TIME, ALONG WITH THE WARNING "PASSENGER AIR BAG OFF". BOTH LIGHTS (THE ALARM AND THE WARNING) REMAINS ON ALL THE TIME. I BROUGHT THE CAR TO THE SERVICE DEPT. AND AFTER 117.00 FOR A DIAGNOSTIC, THEY CONCLUDE THAT THE "SENSOR MAT (OC3) SIB 657506" (WHATEVER THAT IS) WAS BROKEN AND NEEDS REPLACEMENT. THEY ARE CHARGING A TOTAL OF $2,608 FOR PARTS AND LABOR (INCLUDING TAXES). AFTER THIS TROUBLE AND A STRETCHED TIMING CHAIN THAT WAS DIAGNOSE WERE COVERED THE THREE DAYS THE CAR SPENT AT THE SERVICE DEPARTMENT, I ASKED MINI OF AMERICA TO CALL ME BACK, BUT AFTER SOME E-MAILS BACK AND FORWARD, THE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550801November 4, 2013
ENGINE
TIMING CHAIN BROKE..I WAS DRIVING ON THE ROAD ON MY WAY HOME COMING TO A STOP SIGN SLOWING MY SPEED LUCKILY TO MAKE A LEFT TURN WHEN I HEARD AN AWFUL NOISE COMING FROM THE ENGINE. I TRIED MAKING MY LEFT TURN WHEN THE LIGHT TURNED GREEN AND IT STARTED SPUTTERING VERY SLOWLY MOVING. I MADE IT HOME SPUTTERING..LUCKILY WAS CLOSE TO HOME OTHERWISE I WOULD HAD TO HAVE IT TOWED. AFTER SOME LONG AND FRUSTRATING TROUBLESHOOTING FROM A NICE NEIGHBOR, HE FOUND OUT THAT THE TIMING CHAIN HAD BROKEN CAUSING SEVERAL OTHER PROBLEMS. HE ALSO FOUND OUT THAT IT HAD VERY LITTLE OR NO OIL. WHICH I HAD NO INDICATION FROM THE CAR COMPUTER THAT IT WAS EVEN LOW. THIS MAY HAVE CONTRIBUTED TO THE TIMING CHAIN PROBLEM BUT AGAIN I HAD NO CAR INDICATION. IT WILL COST ME AT LEAST $7000.00 FOR COST AND LABOR TO FIX SINCE IT IS NOT UNDER WARRANTY OR NOT EVEN SURE IF IT'S COVERED...THIS IS MY 3RD MINI..FIRST ONE WAS A LEASED ONE AND I UPGRADED TO A MINI S WHEN THE LEASE WAS OVER AND LEASED ANOTHER ONE. I BOUGHT THIS ONE WHEN THE SECOND LEASE WAS OVER..EVER SINCE I BOUGHT THIS ONE..I HAVE HAD SO MANY PROBLEMS WITH THE ENGINE. EVERYTHING IS DOCUMENTED ON HOW MANY TIMES I HAVE TAKEN IT IN...SO VERY DISAPPOINTED WITH THIS ONE!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550843November 4, 2013
ENGINE
THE VACUUM PUMP (ATTACHED TO EXHAUST CAM SHAFT) ON MY 2009 MINI COOPER JCW SEIZED ON THE HIGHWAY IN MOVING TRAFFIC (LUCKILY IN THE RIGHT HAND LANE) - VACUUM PUMP SEIZER LED TO EXHAUST CAM SHAFT FAILURE, WHICH LED TO MULTIPLE ENGINE PART FAILURE / ENGINE PUNCTURE (DESTROYED ENGINE AND TIMING CHAIN): DESTROYED ENGINE = NO POWER IN MOVING TRAFFIC = SERIOUS HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550592November 2, 2013
ENGINE
BOUGHT CAR FROM DEALERSHIP AFTER A LOT OF RESEARCH ON ISSUES WITH THESE CARS AN COMPLAINTS. BROUGHT VARRO MINI DEALERSHIP AND ASKED ABOUT TIMING CHAIN AND TENSIONER AND WAS TOLD MINE WAS FINE EVEN THOUGH THEY NEVER OPENED UP COVER TO INSPECT CHAIN OR TENSIONER. HAVE BEEN BACK THREE DIFFERENT TIMES WITH MULTIPLE ISSUES WITH TIMING CHAIN/TENSIONER HORRIBLE RATTLE. MINI SAYS THERE IS NO KNOWN DEFECTS WITH TIMING CHAIN/ TENSIONERS EVER BROUGHT UP. I THEN WAS TOLD BY MY BROTHER THAT HE I TAKING HIS MINI IN FOR A SERVICE ACTION ON THE TIMING CHAIN/TENSIONER, TURBO HEAT SHIELD, THERMOSTAT HOUSING. WE HAVE EXACT SAME CAR, SAME BUILD DATE, AND ROLLED OUT FROM SAME FACTORY BUT MINI STATES OURS ISN'T COVERED UNDER THE SERVICE ACTION EVEN THOUGH WE HAVE THE EXACT SAME CAR AND EVERYTHING. AND MY BROTHER IS ALSO OUT OF WARRANTY BUT THEIRS IS GETTING FIXED FREE. PLEASE HELP. I AM AWARE OF THE FREEMAN-SKEEN CLASS ACTION LAWSUIT AND HAVE FILE A COMPLAINT WITH BBB SO I GUESS I'LL HAVE TO FIND LEGAL HELP SINCE THEY DON'T PAY ATTENTION TO NHTSA COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550100October 30, 2013
ENGINE
TL* THE CONTACT OWNS 2007 MINI COOPER. THE CONTACT WAS DRIVING 70 MPH WHEN THE VEHICLE STALLED. THE VEHICLE WAS MERGED OFF ROAD AND TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE TIMING CHAIN WAS FRACTURED AND CAUSED THE ENGINE TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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