MINI Clubman Complaints

80 consumer complaints on file.

#11420809June 14, 2021
UNKNOWN OR OTHER
My car is 4 years old, the headlight lenses on both sides are cracking from the inside, Mini Cooper will not cover this, there is a film on the inside of the lens which I found through research, this is a safety issue, these lenses should be clear not cracked and should not be after 4 years, the headlight beam is obstructed by these cracks and therefor a huge safety issue, the lens should be clear for the light to safely pass through, Mini Cooper will not cover these lenses, the lenses are a sealed unit and in no way operator error, this is a huge issue and I have pictures to prove this, I cannot believe the dealership is not concerned about this problem, I started to notice this happening in November of 2020, it is getting worse, there is no way this should be happening, the pictures I submitted you have to zoom in on them to see the cracks, light will not pass through these the way that light should, this is and will be a hazzard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420692June 12, 2021
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
I have taken my 2016 Mini Cooper clubman in to the dealership multiple times for recalls. After I got my back now it’s saying that my drivetrain needs to be repaired and when I put fuel into my car the car studders to start. I have to turn it on and off like 3 times before I can even leave the gas station. My car also is telling me that I need to secure my vehicle with the parking brake when stopped because the transmission is not in park. I have also attached the codes I was receiving when I did a computer scan of why the check engine light was on. Please help me somebody!!! Thanks I’m advance!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405112March 27, 2021
SERVICE BRAKES, EXTERIOR LIGHTING
PURCHASED THIS VEHICLE COUPLE OF YEARS AGO AND REAR LIGHTS ON BUMPER ARE NON FUNCTIONAL WHEN BREAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390201January 27, 2021
AIR BAGS, SEATS
SEAT OCCUPANT SENSOR IS BAD. THERE IS A RECALL FOR THE SAME THING ON OTHER YEARS AND MODELS, BUT NOT THE 2012 MINI COOPER COUNTRYMAN, WHICH MAKES VERY LITTLE SENSE BEING THAT ITS A COMMON PROBLEM AS WELL AS BEING THAT ITS THE SAME PROBLEM. THE AIRBAG SENSOR GOES ON AND OFF WHICH CAN CAUSE INJURY OR DEATH WHEN THE CAR IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384697December 23, 2020
AIR BAGS, ELECTRICAL SYSTEM
AFTER GETTING NEW BATTERY INSTALLED AT MINI DEALER IN AUSTIN TEXAS AIR BAG NO LONGER WORKS. SEAT BELT AND AIRBAG WARNING LIGHT WILL NOT TURN OFF WHEN DRIVER OR TWO ADULTS IN FRONT SEATS. DEALER SAID THEY COULD NOT EASILY FIX WITHOUT REMOVING SEATS. MANY MINI CUSTOMERS COMPLAIN ABOUT AIRBAG NOT WORKING ON USER FORUMS. MAJOR SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363724October 10, 2020
ENGINE
PLEASE REFER TO UPLOADED DOCUMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362941October 5, 2020
ENGINE, UNKNOWN OR OTHER
DRIVING DOWN 680 FROM BERKELEY, CA AT AROUND 2:30PM: I WAS HEADING HOME AND TEMPERATURE LIGHT APPEARS ON DASH. I NOTICE IT AND TRY TO PULL OFF FREEWAY TRYING TO GET TO SAFE AREA TO STOP. BEFORE I COULD PULL OVER TO SAFETY, THE CAR STOPPED RUNNING (ENGINE SHUT OFF). IMMEDIATELY STEAM WAS COMING FROM ENGINE COMPARTMENT AND I COULD NOT GET ENGINE TO START AGAIN. I CALLED TOW TRUCK AND THE CAR WAS TOWED TO PLEASANTON, CA MINI DEALERSHIP/SERVICE DEPARTMENT. I WAS UNAWARE THAT MINI HAD EXTENDED THE TEMPERATURE HOUSING PART OF ENGINE TO 10 YEAR WARRANTY DUE TO THE PART BEING FAULTY. THE FIRST AND LAST TIME THE TEMPERATURE GUAGE WARNING LIGHT APPEARED WAS THE LAST TIME I WAS ABLE TO START OR DRIVE THE CAR! NO WARNING.... NONE! THE CAR OVERHEATED AND DESTROYED THE ENGINE REQUIRING A NEW ENGINE THAT WILL COST MORE THAT THE CAR IS WORTH. THE CAR IS A 2013 MINI CLUBMAN AND THE TEMPERATURE HOUSING PART OF ENGINE IS STILL UNDER WARRANTY. I WAS DRIVING IN THE SLOW LANE OF THE FREEWAY AND IF I HAD NOT BEEN, THE CAR WOULD HAVE STALLED IN THE MIDDLE OF FREEWAY! I OR SOMEONE ELSE COULD HAVE BEEN KILLED. THE PART IS A KNOWN DEFECT YET THE ONLY REMEDY FROM MINI CORPORATION WAS TO EXTEND WARRANTY FROM 3 YEARS TO 10 YEARS. THAT DID NOTHING FOR ME. I HAD NO WARNING, NO LIGHT, NO NOTHING TO MAKE ME AWARE THAT THE CAR WAS GOING TO GET SO HOT THAT THE ENGINE WOULD FAIL NEARLY IMMEDIATELY. THE FAULTY TEMPERATURE HOUSING PART SHOULD HAVE BEEN RECALLED RATHER THAN EXTEND WARRANTY. AGAIN, I WAS ON FREEWAY AND NO WARNING INDICATING THE ENGINE WAS GETTING DANGEROUSLY HOT. NOT ONLY A SAFETY ISSUE BUT CLEARLY AN ISSUE FOR THE ENGINE AND CAR BEING WORTHLESS DUE TO ENGINE FAILURE. WE REGULARLY GET THE CAR SERVICED AND HAVE TAKEN CARE OF THE ENGINE AND CAR. THE LAST TIME IT WAS SERVICED WAS MARCH 2020 AND THIS OCCURRED OCTOBER 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338580July 10, 2020
EXTERIOR LIGHTING
PROBLEM 1. A BUG IS INSIDE OF TAIL LAMP (RIGHT) 2. A LOT OF DEAD BUG'S DEBRIS AND DUST ARE ON THE HOUSING OF BOTH TAIL LAMPS. (RIGHT AND LEFT) THE DEALERSHIP SERVICE SAID THE ISSUE CANNOT BE COVERED BY WARRANTY BECAUSE THE BUGS WOULD BE CONSIDERED AN OUTSIDE INFLUENCES. IN MY KNOWLEDGE, THE BUG INSIDE OF THE TAIL LAMP CANNOT BE CONSIDERED AN OUTSIDE INFLUENCES, SUCH AS WEATHER OR OUTDOOR INFLUENCES. EVEN WATER SHOULD NOT BE INTRUDED ON THE LAMP. THIS IS OBVIOUSLY CONSIDERED AS DEFECTIVE PART OR IMPROPER TAILLIGHT ASSEMBLY WHICH IS NOT SEALED UP TIGHTEN ENOUGH. IT SHOULD BE COVERED BY WARRANTY AS LONG AS THE WARRANTY STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322369April 27, 2020
EXTERIOR LIGHTING
I HAVE A MELTED SOCKET AND EXPOSED WIRE FOR MY RIGHT HEADLIGHT BULB (HIGH/LOW BEAM MALFUNCTION ERROR). THE WHOLE HEADLIGHT IS CLOUDY WHICH I ASSUME IS FROM WHEN THE SOCKET MELTED/BURNED UP. I HAVE NO FUNCTIONING HEADLIGHT ON THE RIGHT SIDE, THOUGH THE TURN SIGNAL STILL WORKS. I DISCONNECTED THE BULB FROM THE SOCKET SO THAT IT DOESN'T KEEP BURNING. THERE ARE NO ISSUES WITH THE LEFT HEADLIGHT. BUT I DID HAVE THE RIGHT BRAKE LIGHT GO OUT LAST MAY (MAY 2019). MINI REPLACED THE BRAKE LIGHT ASSEMBLY FOR A MELTED LIGHT SOCKET, SO THIS IS THE SECOND MELTED SOCKET ON THIS VEHICLE. BOTH ON THE RIGHT SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297764January 7, 2020
SERVICE BRAKES
MY BRAKES FAILED TO STOP MY CAR. I WAS AT A DRIVE-UP ATM AND SLOWLY APPROACHED THE MACHINE WHEN THE JERKED FORWARD SEVERAL TIMES AND I COULD NOT STOP IT. I TRIED TO ENGAGE THE HANDBRAKE AND THAT DID NOT STOP MY CAR. THE CAR DROVE ACROSS A DRIVEWAY, JUMPED THE CURB AND HIT A STONE WALL. THE AIRBAG WAS DEPLOYED. I CHECKED AN ONLINE CHAT ROOM AND SAW THAT THE FAILURE OF BRAKES AT SLOW SPEED IS COMMON ENOUGH THAT THAT BRAKE FAILURE IN MINI COOPERS THAT MANY OWNERS REPORTED BRAKE FAILURE M
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11290876December 23, 2019
UNKNOWN OR OTHER
I WAS DRIVING BEHIND MY GIRLFRIEND WHO WAS DRIVING MY 2016 MINI CLUBMAN, WHEN I NOTICED THE BRAKE LIGHTS APPEARED TO NOT BE WORKING... I TOOK THE MINI CLUBMAN TO THE DEALERSHIP THE NEXT DAY, SHOWED THEM THE PROBLEM AND THE INSPECTOR SAID HE WOULD GET IT FIXED BY THEIR SERVICE TEAM. AFTER THEY HAD IT FOR 24 HOURS, THEY CALLED TO TELL ME THAT THE WAY THE LIGHTS WERE WORKING IS THE CORRECT LIGHT PATTERN FOR THIS VEHICLE. THEY WERE ALSO STUMPED BECAUSE THEY FELT THIS WASN'T THE BEST BRAKE LIGHTING FOR A VEHICLE BUT UPON FURTHER INVESTIGATION THEY DETERMINED THAT ALL MINI COOOPER CLUBMANS HAVE THIS BRAKE LIGHTING. IFEEL THE BRAKE LIGHTS ARE DIFFICULT TO SEE AND WHY ARE THEY SO LOW? WHY COULDN'T MINI UTILIZE THE UPPER BIG RED LIGHTS FOR BRAKE LIGHTS? I WAS DRIVING BEHIND THE MINI IN A TRUCK AND IT WAS DIFFICULT TO SEE THE BRAKE LIGHTS. I THINK THERE SHOULD BE A RECALL AND THEY SHOUDL FIX THIS BRAKE LIGHT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281598November 21, 2019
EXTERIOR LIGHTING
LIGHTING RIGHT STOP BUMPER, THE BULB HOLDER DAMAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218607June 8, 2019
EXTERIOR LIGHTING
BRAKE LIGHT PASSINGER SIDE LIGHT HOUSING MELTDOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165231January 4, 2019
ELECTRICAL SYSTEM
IGNITION COIL FAILED CAUSING VEHICLE TO DISABLE WHILE MOVING ON A 4 LANE PARKWAY. THERE IS A "LIMITED WARRANTY EXTENSION" ON THIS PART (THE IGNITION COIL) FOR THIS MAKE AND MODEL, SUGGESTING THAT A DEFECT IS KNOWN, BUT IT HAS NOT BEEN DECLARED A RECALL (YET) THE PART FAILING BLEW THE FUSE FOR THE COIL CIRCUIT AND ALSO TOOK OUT THE VEHICLE'S ELECTRONIC CONTROL UNIT, CAUSING THOUSANDS OF DOLLARS IN DAMAGE, FOR WHICH THE MANUFACTURER ONLY CONSIDER THE IGNITION COIL TO BE COVERED UNDER THE EXTENDED WARRANTY. THIS PART FAILING CAUSED AN EXTREMELY UNSAFE SITUATION IN THAT MY VEHICLE COMPLETELY DISABLED BLOCKING A LANE OF TRAFFIC. I THEN WAITED IN THE RAIN FOR NEARLY 2 HOURS ON NEW YEAR'S EVE FOR A TOW TRUCK. I WANT OTHERS TO KNOW THAT THIS PART CAN POTENTIALLY FAIL TO HOPEFULLY KEEP THEM FROM HAVING THIS SITUATION. I AM STILL WAITING FOR INVOICE FROM REPAIR SHOP BUT WILL UPLOAD IT LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155598December 3, 2018
SERVICE BRAKES
I OWN A 2017 MINI CLUBMAN, WHEN APPLYING THE BRAKES WHAT TURNS ON ARE THE REAR FOG LIGHTS LOCATED IN THE BOTTOM REAR BUMPER. THE MAIN REAR TAIL LIGHTS DO NOT ILLUMINATE WHEN BREAK PEDAL IS PRESSED. THIS CAUSES VEHICLES NEARLY REAR ENDING MY VEHICLE NUMEROUS TIMES. THE CAR HAS ALREADY BEEN HIT AND AN EXPLANATION HAD TO BE GIVEN TO THE POLICE AS A REAR TAIL LIGHT TICKET WAS GOING TO BE ISSUED. THERE SHOULD BE A RECALL AND THE BRAKE LIGHTS SHOULD BE DIVERTED TO WHERE THEY BELONG "REAR TAIL LIGHTS" AND NOT THE REAR BOTTOM BUMPER FOG LIGHTS. VERY UNSAFE AND THIS DESIGN SHOULD NOT HAVE BEEN APPROVED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11096908May 20, 2018
STRUCTURE:BODY
THE BARN STYLE TAILGATE DOORS SWING OPEN WHILE DRIVING. THIS HAS HAPPENED ON A NUMBER OF OCCASIONS, INCLUDING WHILE DRIVING ON THE FREEWAY. IF PRESSURE IS ACCIDENTALLY APPLIED TO THE REMOTE, ONE OF THE DOORS WILL SWING OPEN UNEXPECTEDLY, POTENTIALLY CAUSING ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001567June 26, 2017
TIRES, TIRES:SIDEWALL
PURCHASED A FACTORY DEMO MINI COUNTRYMAN DEC, 28TH 2016 WITH 4,599 MILES ON THE ODOMETER. THE FACTORY SUPPLIED TIRES ARE GOODYEAR EFFICIENCY GRIP RUN FLAT 225/45/R18. AT APPRX 13,000 DURING SERVICE AT THE DEALERSHIP I WAS SHOWN A "BUBBLE" IN THE FRONT PASSENGER SIDEWALL. NO DAMAGE TO RIM NOR WAS THERE ANY COSMETIC INDICATIONS OF AN IMPACT. TIRE IS CRACKING AROUND THE EGG SIZED BUBBLE. IT IS INCREDIBLE HOW LARGE THIS IS CONSIDERING I HAVE BEEN IN THE AUTOMOTIVE BUSINESS FOR 21 YEARS. TODAY APPRX 6 HOURS AGO I NOTICED A SMALLER BUT EQUALLY ALARMING "BUBBLE" IN THE SIDEWALL OF THE FRONT DRIVER TIRE. SINCE FINDING THE 2ND COMPROMISED SIDEWALL, A QUICK INTERNET SEARCH SHOWS THIS IS A TIRE WITH A HUGE REPUTATION FOR "SIDEWALL GOOSE EGGS". THIS IS A HUGE FINANCIAL BLOW FOR OUR LARGE BARELY MIDDLE CLASS FAMILY. I AM APPALLED AT THE NONEXISTENT WARRANTY TIRE MANUFACTURERS ACTUALLY HAVE TO BACK UP. A DANGEROUS PRODUCT AND THE CONSUMER IS PENALIZED. LIFE THREATENING PRODUCTS SHOULD BE A NO QUESTIONS ASKED REPLACEMENT WITH LABOR COSTS COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995017June 13, 2017
AIR BAGS
MY MINI WAS INVOLVED IN AN ACCIDENT ON SEPT. 23, 2016, THE FRONT/BACK AIRBAGS ON THE DRIVERS SIDE DEPLOYED. THE DEALERSHIP IS TAKING AN UNREASONABLE AMOUNT OF TIME TO DELIVER THE PARTS TO THE COLLISION COMPANY. I HAVE BEEN WAITING SINCE JAN/2017 FOR THE PARTS TO MY CAR. SINCE THE LEFT/RIGHT FRONT AIRBAGS ARE RECALLS, IS THERE A SAFETY ISSUE AND WHY IS IT TAKING 6 MONTHS TO RECEIVE THEM?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10894128August 8, 2016
SERVICE BRAKES
I DONT OWN A 2017 MINI CLUBMAN, BUT WAS DRIVING BEHIND ONE ON THE INTERSTATE. I ENDED UP ALMOST REAR ENDING THE CLUBMAN WHEN TRAFFIC CAME TO A SUDDEN STOP BECAUSE THE BRAKE LIGHTS ARE THE SMALL LIGHTS ON THE BUMPER THAT CAN BE EASILY CONFUSED AS REAR FOG LIGHTS/REFLECTORS INSTEAD OF THE BIG RED LIGHTS ON THE REAR DOORS. THANKFULLY NOTHING HAPPENED AS THE FORWARD COLLISION SYSTEMS IN MY VEHICLE KICKED IN AND PREVENTED THE CRASH. I CONSIDER MYSELF A VERY ALERT DRIVER AND THE DESIGN OF THE REAR OF THE CLUBMAN IS VERY CONFUSING SINCE THE BRAKE LIGHTS THAT COME ON ARE NOT WHAT YOU ARE EXPECTING AND WHERE YOU ARE EXPECTING THEM. I UNDERSTAND THAT THERE IS SOME REGULATION THAT PUT THEM THERE, BUT I DONT SEE ANY REASON WHY THE LIGHTS ON THE DOORS COULD NOT ALSO LIGHT UP WHEN BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561727January 27, 2014
SERVICE BRAKES
I HAVE A 2013 MINI CLUBMAN S WITH ONLY 8K MILES ON IT. AS I STARTED IT TODAY AND WAS DRIVING OUT OF MY GARAGE THE BRAKES WOULD NOT FUNCTION AS THE BRAKE PEDAL WAS VERY HARD, (LIKE STEPPING ON A BRICK) AND WAS UNABLE TO BRING THE CAR TO A STOP USING THE BRAKE PEDAL? LUCKILY I WAS ABLE TO STOP THE CAR WITH THE PARKING BRAKE LEVER BEFORE I HIT ANYTHING... (THANK GOD MY WIFE WASN'T DRIVING...) AS IT, OF COURSE IS STILL UNDER WARRANTY IT IS GOING INTO THE DEALER TOMORROW, BUT THEY CLAIM "THEY HAVE NEVER HERD OF THIS PROBLEM"? THIS WAS VERY FRIGHTENING AND AM NOW CONCERNED ABOUT A RECURRENCE OF THE BRAKES FAILING AGAIN AND CAUSING A SERIOUS ACCIDENT IF IT WERE TO REOCCUR ON THE HIGHWAY AND HIGHER SPEEDS... THE CAR, (BRAKES) WERE FUNCTIONING PROPERLY WHEN I PARKED THE CAR IN THE GARAGE THE NIGHT BEFORE... I'M CONFIDENT THE DEALER WILL CORRECT THE PROBLEM, BUT I'M VERY UNNERVED BY THE IMPLICATIONS OF THIS INCIDENT... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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