Mercury Sable Complaints

5,381 consumer complaints on file.

#10808990December 8, 2015
SUSPENSION
OUR 2002 SABLE WAS BROUGHT IN FOR AN EMERGENCY BRAKE CABLE ISSUE. WHILE WORKING ON THE REAR BRAKES, THE MECHANIC NOTICED THAT A REAR SUSPENSION SPRING WAS BROKEN. HE SAID WE WERE VERY LUCKY IT DID NOT RUPTURE THE TIRE. WE HAD BOTH REAR SPRINGS REPLACED, BECAUSE WE DID NOT KNOW WHAT CAUSED IT TO BREAK. AFTER THAT WORK WAS DONE THE CAR NEEDED TO BE ALIGNED, AND THAT IS WHEN THEY NOTICED THAT A FRONT SUSPENSION SPRING WAS EVEN MORE SEVERELY BROKEN THAT IS WHEN WE SEARCHED FOR POSSIBLE BULLETINS OR RECALLS. THERE WERE MANY COMPLAINTS ABOUT 2002 SABLE SPRING BREAKAGE, AND SOME ACTUALLY RUPTURING TIRES. THERE IN FACT WAS A RECALL ISSUED FOR 2001 MERCURY SABLES WITH SPRING BREAKAGE PROBLEMS, BUT NOT FOR 2002S. WE KNOW IN FACT THAT THE SAME PART IS USED ON 2001 AND 2002S. SO, FOR SAFETY REASONS WE HAD NO CHOICE BUT TO REPLACE BOTH FRONT SPRINGS. WE FEEL THAT THIS IS A SEVERE SAFETY ISSUE. WE WERE LUCKY THAT THE SPRINGS DID NOT BREAK AND RUPTURE TIRES WHEN WE WERE DRIVING AT A HIGH SPEED. WE BELIEVE THAT A BULLETIN SHOULD BE ISSUED TO NOTIFY OWNERS OF THIS SAFETY ISSUE, AND THAT REPAIRS SHOULD BE COVERED UNDER A RECALL. WE PUT OUT SOME $1200 TO REMEDY THE ISSUE. DO WE HAVE ANY CHANCE OF COMPENSATION FOR OUR EXPENSES? I DID CALL FORD AND MADE A COMPLAINT, AND HAVE BEEN ASSIGNED A CASE NUMBER #[XXX]. THANK YOU FOR ANY ASSISTANCE YOU CAN PROVIDE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808810December 7, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING 25 MPH, THE HEADLIGHTS FAILED TO REMAIN ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V106000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806671November 25, 2015
UNKNOWN OR OTHER
THE VEHICLE STARTED AND IMMEDIATELY SOMETHING WAS WRONG. THE CHECK ENGINE LIGHT CAME ON AND IT WAS CONFUSING BECAUSE THE VEHICLE HAD BEEN RUNNING FLAWLESSLY WITH A PROBLEM-FREE START JUST HOURS BEFORE. BACKING IT OUT OF THE DRIVEWAY, ODD NOISES AND A PROBLEM JUST PUSHING THE GAS WAS EVIDENT THAT SOMETHING MAJOR WAS WRONG WITH THE CAR. SCARED TO DRIVE IT, I FOLLOWED MY HUSBAND TO THE REPAIR SHOP WE USE, JUST A FEW MILES AWAY. IT SEEMED LIKE A FEAT JUST TO GET THE WELL-KEPT CAR THERE. WE INHERITED THE 2008 SABLE WITH VERY LOW MILEAGE FROM MY HUSBAND'S GRANDPARENTS. REGULAR, RECOMMENDED MAINTENANCE WAS ROUTINELY DONE TO KEEP THE CAR IN TIP-TOP SHAPE. THIS PROBLEM CAME OUT OF NOWHERE. THE REPAIR SHOP CALLED US LATER ON IN THE AFTERNOON WITH A $2,500 ESTIMATE FOR THE NECESSARY REPAIRS. "REPAIRS FOR WHAT?!?" I YELLED, TO NO ONE IN PARTICULAR AND TO EVERYONE AROUND ME AT THE SAME TIME. THE FAMILY-OWNED SHOP HAS BEEN SO GOOD TO US AND WANTED TO EXPLAIN EVERYTHING. HE STARTED WITH A MENTION OF A TECHNICAL SERVICE BULLETIN (TSB 14-0059) FROM FORD - OUTLINING OUR PROBLEM EXACTLY, AND THE NEEDED REPAIRS. I ASKED IF THE CAR'S WARRANTY WOULD COVER THE DAMAGES AND THE ANSWER WAS, "NO." NO, BECAUSE THE TSB WAS ISSUED EXACTLY 14 DAYS AFTER THE WARRANTY WOULD HAVE LAPSED ON THE NEWEST MODEL CAR IT COVERED. WE WERE COVERED FOR 60,000 MILES AND BARELY MISSED THAT CUT-OFF (BY 1,159 MILES). NO DICE. WE'D HAVE TO PAY FOR FORD'S MISTAKE. THE PROBLEM: THE CAR'S ECM (ENGINE CONTROL MODULE) MALFUNCTIONED AND SENT TOO MUCH POWER TO EACH OF THE IGNITION COILS (6 TOTAL), BLOWING THEM OUT. IF THIS WAS AN ISOLATED INCIDENT, I'D PROBABLY CURSE, PAY THE BILL AND MOVE ON. BUT IT IS NOT. IT'S IS A WELL KNOWN ISSUE THAT RESULTS IN A VERY COSTLY REPAIR FOR THE OWNER. WE HAD TO REPLACE THE ECM, PROGRAM IT AND EACH OF THE IGNITION COILS AND SPARK PLUGS. ATTACHING THE TSB AND THE BILL. RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806676November 25, 2015
VEHICLE SPEED CONTROL, SUSPENSION, WHEELS
I DROVE THE CAR HOME AFTER PURCHASING IT AND IT WAS WOBBLING AND I PULLED OFF OF THE HIGHWAY AND DID NOT KNOW WHY IT WAS MAKING A LOUD NOISE. THE MECHANIC SIAD A WHEEL BEARING IS BROKEN ON A TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806675November 25, 2015
SUSPENSION
I JUST BOUGHT A 2000 MERCURY SABLE, WHEN BACKING OUT OF THE DRIVEWAY AND MAKING A TURN, I FELT SOMETHING POP & A SPRING COIL ON THE DRIVERS SIDE BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806809November 25, 2015
STEERING
EVEN AFTER REPLACING THE SECOND POWER STEERING PUMP , IT IS HORRIBLE TURNING THE STEERING WHEEL MOST OF THE TIME. ALSO, IT IS NOISY WHILE I'M DRIVING IT. IT HAD A NEW RACK AND PINION ON IT WHEN I BOUGHT IT . PARKING IN A PARKING LOT IS AWFUL AS IT IS ALMOST IMPOSSIBLE TO MANEUVER AROUND OTHER CARS. TURNING CORNERS ,SOMETIMES IT'S OKAY AND OTHER TIMES REALLY HARD. NOT SURE IF THIS COMPLAINT BELONGS HERE, BUT HEATER DOESN'T WORK ,EITHER. FEELS LIKE A/C IS ON . HAD A FRIEND CHECK IT AND HE IS HAVING A HARD TIME FIGURING IT OUT. DON'T KNOW HOW TO ANSWER "DATE HAPPENED" AS IT HAS BEEN DOING THIS SINCE I BOUGHT IT IN AUGUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806368November 23, 2015
FUEL/PROPULSION SYSTEM
WE RECENTLY PURCHASED A 2008 MERCURY SABLE . WE LOVE THIS CAR AND ALL OF THE OPTIONS IT HAS TO OFFER,BUT THE VAPOR LOCK LIGHT COMES ON AND STAYS ON AND SPITS AND SPUTTERS WHEN IT DOES THIS. WHEN WE COMPLETELY FILL THE CAR WITH GAS IT STAYS ON FULL FOR DAYS THEN IT DROPS TO THE HALFWAY MARK AND THATS WHEN THE VAPOR LOCK LIGHT COMES ON AND STAYS ON TILL WE FILL IT UP 2 OR 3 TIMES.. SAME PROBLEM AS THE FORD RECALL ON 2008 MECURY SABLE FOR HAS JUST RECALLED. I WOULD LIKE THE OPTION TO HAVE MY CAR LOOKED AT BECAUSE I THINK IT IS THE SAME PROBLEM WITH THE OTHER FORD MAKES OF CARS! ONCE THE LIGHT COMES ON ITS LIKES IT HAS FLOODED ITSELF OR SOMETHING. BUT IT IS VERNOTICEABLE WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795341November 22, 2015
ELECTRICAL SYSTEM
THE CHECK ENGINE LIGHT KEEPS COMING ON. EACH TIME I HAVE THE PART REPAIRED OR REPLACE ONLY TO HAVE IT COME AGAIN WITH A NEW CODE. I HAVE REPLACED NUMEROUS PARTS AND HAVE SPENT OVER $2000 SO FAR. THE CHECK ENGINE LIGHT STILL KEEPS COMING ON. THE CAR RUNS GOOD. SOMETIMES THE TRANSMISSION ACTS UP BUT EVERYTHING SEEMS TO BE WORKING FINE. I JUST CANT STOP THE CHECK ENGINE LITE TO STAY OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790799November 16, 2015
VEHICLE SPEED CONTROL, SUSPENSION, WHEELS
APPROXIMATELY 39,000 MILES. NO RUST CAR. RUBBING NOISE AND ALL TIRES WITH HISTORY OF LOSING AIR. WHILE REPLACING ALL TIRES, WHEEL TECH NOTICED RIGHT REAR COIL SPRING WAS FRACTURED AND COMPLETELY WORE OFF INTERIOR TIRE RIDGE. PLACED DOUGHNUT TIRE ON AND ADVISED I TAKE TO MECHANIC TO HAVE ALL SPRINGS FULLY CHECKED. CAR CURRENTLYAT MECHANIC SHOP THIS EVENING. RIGHT REAR COIL SPRING DEFINITELY FRACTURED. SEEMS MANY REPORTS OF SAME NATURE ON THIS MODEL. WHY NO RECALL ON REAR COIL SPRINGS WITH SO MANY COMPLAINTS? RUBBING SOUND FROM BENEATH CAR HAS BEEN NOTED AND TIRES CONSTANTLY NEEDED AIR. OTHER ISSUE(S): 1) IGNITION EXTREMELY HARD TO TURN.2) ACCELERATOR SEEMS TO STICK UPON ATTEMPTING TO DECELERATE BY LETTING UP FOOT PRESSURE. I INHERITED THIS CAR FROM MY DECEASED FATHER. I WAS ALWAYS CONCERNED THAT HE ACCELERATED TOO QUICKLY FROM A STOPPED POSITION. FATHER TOOK DOWN A LARGE CONCRETE PLANTER DUE TO THIS TYPE OF CAR JERKING, YET I THOUGHT IT WAS DUE TO HIS PUTTING TOO MUCH PRESSURE UPON THE ACCELERATOR. NOW THAT I AM DRIVING THE CAR, I NOTE THAT CAR DOES NOT SLOW WHEN I LET UP ON THE ACCELERATOR, LEADING ME TO BELIEVE THAT THE ACCIDENT WAS NOT DUE TO FATHER'S DRIVING. THIS WAS NEVER A PROBLEM WITH HIS FORMER CAR. 3) DRIVER'S DOOR MAKES LOUD CLUNK UPON OPENING AND CLOSING. ARE THESE KNOWN PROBLEMS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789818November 11, 2015
SEAT BELTS
NO ACCIDENT, BUT THE SEAT BELT ON THE DRIVER'S SIDE HAS STARTED "LATCHING" ONLY ON SPORADIC OCCASIONS. IT DOESN'T LATCH MORE TIMES THAN IT DOES LATCH. THE ARE TIMES WHEN YOU HAVE SUCCESSFULLY LATCHED THE SEATBELT, IT WILL COME UNLATCH END WHILE THE CAR IS MOVING. THIS HAS NOW BEEN OCCURRING FOR ABOUT A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788554November 5, 2015
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING THE SABLE AT APPROXIMATELY 25 MI. PER HR.(CLEAR ROAD,DRY CONDITIONS)IN CONGESTED TRAFFIC CONDITIONS. GOING THROUGH A SET OF TRAFFIC LIGHTS,LUCKILY THE LIGHT HAD JUST TURNED GREEN,,THE VEHICLE SUDDENLY SURGED UP TO 3000 RPM. FORTUNATELY,GOING THROUGH THE LIGHTS, MY FOOT WAS NEAR THE BRAKE PEDAL. WHEN I HEARD AND FELT THE ACCELERATION ,I IMMEDIATELY HIT THE BRAKE AND KEPT MY RIGHT FOOT ON IT AS THE VEHICLE CONTINUED TO PUSH FORWARD WITH FULL BRAKES APPLIED. LUCKILY THE VEHICLE WAS UNDER THE BRAKES CONTROL,WHILE STILL REVVVVING, I PUT THE VEHICLE INTO NEUTRAL AND PULLED OVER,TUNED IGNITION OFF. THE FRONT DISC BRAKES WERE SMOKING. OPENED HOOD,NOTICED NOTHING UNUSUAL, THIS IS THE ONLY REPORT OF THIS INCIDENT.WILL SEEK IMMEDIATE CURE TODAY. THIS IS MY 66 Y.O. GIRL FRIEND CAR.SHE IS NOW HORRIFIED TO USE IT! NOVEMBER 5,2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787846November 2, 2015
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION RESULTING IN AN ACCIDENT CAR REV'D ON IT'S OWN AND BOLTED FORWARD WHILE AT A FULL STOP AT A RED LIGHT AND HIT THE CAR IN FRONT OF IT . CAR WAS DRIVEN IN TWICE AND TOWED IN ONCE TO THE LOCAL FORD DEALERSHIP ,OVER THE COURSE OF THE 2 YEARS PRIOR TO THE ACCIDENT ,WITH THE SAME COMPLAINT. THEY HAVE NOT BEEN ABLE TO FIND ANYTHING WRONG WITH THE CAR. CAUSE UNKOWN. PROBLEM IS INTERMITTENT. AFTER DOING SOME ONLINE RESEARCH I'VE DISCOVERED THAT THERE HAVE BEEN SIMILAR COMPLAINTS. TRIED TO ATTACH REPAIR INVOICE AND INSURANCE CLAIM , BUT "SELECT IMAGE OR DOCUMENT LINK " BUTTON BELOW IS NOT WORKING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10785966October 26, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED UNINTENTIONALLY WHEN DRIVING. ON ANOTHER OCCASION, WHILE AT A STOP LIGHT, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT STATED THAT FIRM PRESSURE HAD TO BE APPLIED TO THE BRAKE PEDAL TO KEEP THE VEHICLE FROM LUNGING FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782290October 15, 2015
TIRES
TL* THE CONTACT OWNS A 2003 MERCURY SABLE EQUIPPED WITH DOUGLAS X-TRAC 2 TIRES, SIZE: P215/60/R16. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. AS A RESULT, THE VEHICLE VEERED BUT THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. THE VEHICLE AND TIRE WERE NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE DOT NUMBER AND VIN WERE UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS 105,029 AND THE TIRE FAILURE MILEAGE WAS 5,159.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781703October 13, 2015
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 1998 MERCURY SABLE. WHILE DRIVING 35 MPH, THE BRAKES FAILED. DUE TO THE BRAKE FAILURE, THE VEHICLE WAS INVOLVED IN A CRASH AT AN INTERSECTION WITH AN ONCOMING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND PASSENGER SUSTAINED INJURIES TO THE BACK AND FACE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10781350October 11, 2015
POWER TRAIN, SUSPENSION
MY MECHANIC ADVISED THAT THE COIL SPRING IS LACKING A COVER AND IS RUSTING AND MAY BREAK. MY TRANSMISSION "SLIPS" AND "REVS" AT RANDOM. BOTH OF THESE ITEMS ARE SUPPOSEDLY UNDER RECALL, BUT FORD WILL NOT HONOR THE RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780043October 6, 2015
STRUCTURE:BODY, POWER TRAIN
TL* THE CONTACT OWNS A 1995 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 40 MPH, THE TRANSMISSION JERKED SEVERELY WITH EXTREME HESITATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHO STATED THAT THE REAR SUBFRAME WAS COMPLETELY CORRODED, WHICH CAUSED DAMAGE TO THE TRANSMISSION. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 93V106000 (STRUCTURE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 103,219.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776399September 24, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE DRIVING 45 MPH, THE CONTACT ATTEMPTED TO DECELERATE; HOWEVER, THE VEHICLE FAILED TO STOP. THE CONTACT IMMEDIATELY SHIFTED THE VEHICLE INTO NEUTRAL AND AVOIDED A COLLISION. THE CONTACT BROUGHT THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED OF A CUSTOMER SERVICE CAMPAIGN. THE MANUFACTURER AND DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED BECAUSE IT WAS MANUFACTURED IN ANOTHER PLANT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776418September 24, 2015
TRACTION CONTROL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY SABLE. WHEN THE CONTACT TURNED THE STEERING WHEEL WHILE DRIVING 15 MPH, THE VEHICLE FELT AS IF IT WOULD STALL AND AN ABNORMAL NOISE WAS HEARD. THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767317September 22, 2015
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE BRAKE LIGHTS REMAINED ILLUMINATED AND CAUSED THE BATTERY TO DRAIN. THE CONTACT MENTIONED THAT THE BRAKE LIGHTS DIMMED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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