Mercury Sable Complaints

5,381 consumer complaints on file.

#10186657April 1, 2007
SUSPENSION:REAR:SPRINGS
MY 2002 MERCURY SABLE, WHICH HAS 104000 MILES, HAD A SECOND BROKEN REAR SPRING IN LESS THAN A YEAR. THE FIRST ONE,AT 92000 MILES, WAS NOT COVERED BY A RECALL AND COMPRISED REPLACING THE REAR STRUT AS WELL, BOTH AT MY EXPENSE, $382. I DON'T BELIEVE A SPRING SHOULD BREAK UNDER NORMAL DRIVING CONDITIONS. IT LOOKS AS IF I MAY HAVE TO GO THE SAME WAY THIS TIME, AS I HAVEN'T SEE A RECALL ON REAR SPRINGS FOR THIS VEHICLE. OR IS THERE? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186447March 29, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* - THE CONTACT OWNS A 2000 MERCURY SABLE. THE VEHICLE WAS TAKEN TO A FORD DEALER FOR SCHEDULED MAINTENANCE. THE MECHANIC NOTED THAT THE DRIVER'S SIDE REAR COIL SPRING FAILED. THERE WERE NO WARNING INDICATORS. THE FAILURE MILEAGE WAS 55,000.*AK UPDATE *4/23/07 **TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186408March 28, 2007
ENGINE AND ENGINE COOLING
TL* - THE CONTACT OWNS A 2000 MERCURY SABLE, AND SHE WAS HAVING A PROBLEM WITH THE OIL PAN LEAKING. THE CONTACT STATED THAT THERE WAS A TECHNICAL SERVICE BULLETIN ON THIS FAILURE. THE CONTACT HAD THIS REPAIRED IN APRIL 2004, AND IT STILL DID NOT WORK PROPERLY. SHE HAD IT REPAIRED AGAIN SHORTLY AFTER APRIL 2004 AND IT STILL DID NOT WORK PROPERLY. THE OIL PAN LEAK WAS DISCOVERED BECAUSE IT WAS VISIBLE IN THE DRIVEWAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185990March 23, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. AT 5 MPH THE CONTACT HEARD A LOUD NOISE NEAR THE FRONT OF THE VEHICLE. THE CONTACT NOTICED THE FRONT PASSENGER TIRE WAS DETACHED FROM THE RIM. MAJKA AUTO SERVICE INFORMED THE CONTACT THAT THE FRONT PASSENGER SIDE COIL SPRING SNAPPED IN HALF. THE MECHANIC REPLACED THE FAILED COIL SPRING IN ADDITION TO THE FRONT DRIVER SIDE COIL SPRING. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL # 04V332000. HOWEVER THE CONTACT STATED OTHERWISE. THE CURRENT AND FAILURE MILEAGE WERE 11600.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185513March 19, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
2003 MERCURY SABLE BLOWER MOTOR FAILURE DUE TO WATER LEAKAGE. FORD ISSUED A TSB ON THIS IN 2004. DEFROSTER AND HEATER WILL NOT WORK. MY VEHICLE [XXX] IT HAS 27,000 MILES AND THE DEALER IS CHARGING $400.00 FOR THE REPAIR. THERE IS A SIMILAR BULLETIN 03V087000. NOT HAVING DEFROST IN THE NORTH EAST IS EXTREMELY DANGEROUS. THANK YOU. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185526March 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* - THE CONTACT HAS A 1994 MERCURY SABLE. THE CONTACT STATED THAT HE PURCHASED A VEHICLE ON THE AFTERNOON OF 03/16/2007, AND THE FOLLOWING MORNING 03/17/2007 THE VEHICLE WOULD NOT WORK, AND TRANSMISSION FLUID WAS POURING OUT OF THE VEHICLE. THE CONTACT STATED THAT HE COULD POUR IT IN THE TOP AND WATCH IT COME OUT OF THE BOTTOM. THE CONTACT WAS TOLD BY THE DEALER THAT THEY WOULD COME AND GET THE VEHICLE REPAIR IT AND CHARGE HIM FOR IT. THE CURRENT AND FAILURE MILEAGE WERE BOTH 131,368 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185287March 16, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, TIRES
TL*- WHILE BACKING OUT OF THE DRIVEWAY AT 5 MPH IN THE 2002 MERCURY SABLE THE FRONT PASSENGER SIDE TIRE WENT FLAT WHEN THE COIL SPRING SNAPPED , CAUSING THE SHARP END OF THE SPRING TO PUNCTURE THE INSIDE WALL OF THE FRONT TIRE. FAILURE MILEAGE WAS AT 74,236 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185188March 15, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY 200 SABLE WAS IN THE GARAGE AT 9:30 PM ON SATURDAY AND MY WIFE AND I HEARD A BANG. I THOUGHT SOME ONE WAS TRYING TO BREAK INTO MY HOME SO I WENT OUTSIDE AND LOOKED AROUND, NOTHING WAS WRONG. ON SUNDAY MORNING MY WIFE WENT TO BACK THE CAR OUT OF OUR GARAGE AND FELT A LITTLE RESISTANCE SO SHE STEPPED A LITTLE MORE ON THE GAS AND A BIG BANG HAPPENED, MY NEIGHBOR WAS OUTSIDE AND CAME OVER THINKING SOMETHING HAPPENED TO ONE OF US IN THE GARAGE. WE LOOKED AND FOUND THE FRONT DRIVERS SIDE COIL SPRING HAD GONE INTO THE FRONT TIRE. WE WERE UNABLE TO MOVE THE CAR DUE TO THE COIL SPRING INSIDE THE TIRE. ON MONDAY I HAD THE CAR TOWED TO THE GARAGE WHERE I HAVE THE REPAIR WORK DONE ON MY VEHICLES. THE TOW TRUCK HAD TO DRAG THE CAR OUT OF MY GARAGE RIPPING THE TIRE OPEN LIKE A CAN OPENER, LEAVING A LONG BLACK MARK IN THE GARAGE. THE MECHANIC TOLD ME THAT FORD MOTOR COMPANY HAS HAD RECALLS ON THE SPRINGS AND WE WERE LUCKY THAT NO ONE WAS DRIVING THE CAR AT THE TIME THE SPRING BROKE. I HAD TO RENT A CAR FOR 3 DAYS, BUY NEW FRONT TIRES AND SPRINGS, AT A COST OF OVER $500.00. IN OCTOBER I RECEIVED A RECALL IN THE MAIL FOR THE SPRING RECALL. I HAVE BEEN CALLING FORD PEOPLE GETTING A RUN AROUND FOR REIMBURSEMENT OF MY COSTS DUE TO THE RECALL. EVERYONE I TALK TO SAYS IT IS THE OTHERS RESPONSIBILITY TO SAY IF I GET REIMBURSED OR NOT. I HAVE GONE THROUGH THE PROPER CHANNELS AND I AM STILL BEING DENIED PAYMENT. THE FORD REP IS SAYING I WILL NOT BE PAID BECAUSE I HAD 4 LETTERS ABOUT THIS RECALL AND I DID NOT TAKE THE CAR TO A FORD DEALER TO BE FIXED. MY WIFE AND I DO NOT RECALL ANY LETTERS FROM FORD IN REGARDS TO THIS RECALL. THE LAST TIME I HAD THE CAR INTO A FORD DEALER WAS IN 2004 FOR A BRAKE LIGHT RECALL. I WAS ALSO TOLD THAT I HAVE A 5 YEAR 150,000 MILE WARRANTY ON THIS VEHICLE. I WOULD LIKE HELP OR SUGGESTIONS ON GETTING MY REFUND FOR FORDS IRRESPONSIBILITY OF PUTTING BAD PARTS ON VEHICLES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185215March 15, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
I AM HAVING MAJOR HEATING ISSUES THAT THE HEATER CORE WILL NOT WARM THE CAR AND THE METAL TUBING BEGAN TO LEAK AT THE T THAT IS ON THE FIRE WALL OF THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185037March 14, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT HAD TO INFLATE THE REAR TIRES DAILY. THE DEALER STATED THAT THE FAILURE WAS DUE TO THE COIL SPRINGS CORRODING AND PUNCTURING THE TIRES. THE REAR COIL SPRINGS AND THE TIRES WERE REPLACED. THE REAR COIL SPRING FAILURE WAS SIMILAR TO ONE MENTIONED IN RECALL#04V332000, SUSPENSION:FRONT SUSPENSION:FRONT:SPRINGS:COIL SPRINGS. *AK UPDATE 4/23/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185106March 14, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TL*- THE CONTACT OWNS A 2001 MERCURY SABLE WITH AN ODOMETER READING OF 71750 MILES. THE CONTACT STATED THAT THE HOSES THAT RAN THROUGH THE HEATER CORE DRY ROTTED AND FAILED, WHICH CAUSED THE VEHICLE TO OVERHEAT. THE CONTACT WAS DRIVING UNDER NORMAL CONDITIONS AT 40 MPH WHEN THE FAILURE OCCURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE PROBLEM REPAIRED. THE FAILURE MILEAGE WAS 68,680.*AK THE VEHICLE WAS LEAKING COOLANT AT THE TUBES TO THE HEATER CORE. THE FRONT BRAKE PADS WERE VERY THIN. UPDATED 04/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185111March 14, 2007
ENGINE AND ENGINE COOLING, EQUIPMENT, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EQUIPMENT:APPLIANCE:AIR CONDITIONER
RE:PREVIOUS REPAIR TED RUSSELL INVOICE # F1CS560238 DATED: 1/19/2007 MALFUNCTIONS THAT STARTED FEBRUARY 28, 2007 ARE SAME AS PREVIOUSLY STATED IN REFERENCED INVOICE AS FOLLOWS: 1)CLIMATE CONTROL BLOWS HOT AIR WHILE ON FRESH AIR AND AC 2)COOLANT LIGHT COMES ON; THIS USUALLY HAPPENS WITH THE MALFUNCTION OF THE AC CONTROL SYSTEM REFERENCED ABOVE. I CAN STOP THE CAR, TURN EVERYTHING OFF AND IN 15 SECONDS RESTART AND LIGHT GOES OFF. THE COOLANT LIGHT WILL STAY OFF AS LONG AS I KEEP THE CLIMATE CONTROL OFF HOWEVER; WHEN DRIVING FOR A DISTANCE (I.E. 30 MILES) AND THEN MULTIPLE START / STOPS IN TRAFFIC THE LIGHT WILL COME ON IF I AM RUNNING THE CLIMATE CONTROL. UNTIL THE RECENT MALFUNCTION OF THE CLIMATE CONTROL WEDNESDAY NIGHT (2/28/07) THIS COOLANT LIGHT HAS NOT COME ON SINCE LAST REPAIR TO CLIMATE CONTROL. FOR INFORMATION, THE CONDITIONS OUTSIDE WERE APPROXIMATELY 66 F. OBVIOUSLY I AM UPSET WITH THE CONTINUED PROBLEMS I AM HAVING AFTER THIS VEHICLE SPENT ONE WEEK IN YOUR SHOP FOR PREVIOUS REPAIRS FOR THE SAME MALFUNCTIONS. ADDITIONALLY, I AM EXTREMELY DISSATISFIED WITH THE RECOMMENDED REPAIRS MADE BY TED RUSSELL QUALIFIED PROFESSIONALS AS DISCUSSED WITH YOU DURING MY PHONE CONVERSATION YESTERDAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184925March 13, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY 2002 MERCURY SABLE HAD A COIL SPRING BREAK WHILE IT WAS PARKED IN MY GARAGE. THERE WERE NO INJURIES, HOWEVER IT BLEW OUT THE TIRE AND IF WE WOULD HAVE BEEN GOING DOWN THE ROAD SOMEBODY COULD HAVE BEEN HURT OR KILLED. I HAVE GOTTEN NO SATISFACTION FROM MY LOCAL DEALER OR FORD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184929March 13, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
DO ANY NEW CARS OFFER AN AUTOMATIC RELEASE OF THE REAR DOOR CHILD LOCK DEVICE. THIS MEANS THAT THE CHILD LOCK WILL AUTOMATICALLY UN-SET UPON IMPACT OF AN ACCIDENT SO PEOPLE IN THE BACK SEAT CAN QUICKLY GET OUT. I HAD AN INCIDENT IN A MERCURY SABLE WHERE THE BACK SEAT PASSENGER WAS NEARLY BURNED BECAUSE THEY COULD NOT GET OUT OF THE BACK SEAT (GET THE REAR DOOR OPEN). THIS KIND OF PROBLEM IS DESCRIBED ON A WEBSITE WWW.CARSAFETYUSA.COM IN DETAIL. DOES ANY CAR HAVE THIS FEATURE FOR AUTOMATIC CHILD LOCK RELEASE AFTER AN ACCIDENT ? I WOULD LIKE FOR MY NEXT PURCHASE TO HAVE THIS FEATURE. *JB
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10184977March 13, 2007
TIRES:TREAD/BELT
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 1997 MERCURY SABLE AT 20 MPH HE FELT A WOBBLE. THE CONTACT STATED IF THE WOBBLE CAME FROM THE FRONT TIRE IT WOULD CAUSE THE STEERING WHEEL TO SHAKE. THE DEALERSHIP ADVISED THE CONTACT THIS WAS DUE TO A BELT SEPARATION IN THE TIRE. THE DEALERSHIP REPLACED THE TIRE. TIRE TREAD SEPARATION OCCURRED THREE TIMES WITH THE FRONT TIRES AND FOUR OCCURRENCES INVOLVED THE REAR TIRES. THE TIRE MANUFACTURER WAS CONTINENTAL AND THE MODEL AMERI-TECH. THE VEHICLE CURRENTLY HAD AN ODOMETER READING OF 86,000 MILES. THE TIRES FAILURE MILEAGE WAS 26,000.*AK THE CONSUMER PROVIDED INVOICES FOR ALL THE TIRE REPAIRS AND STATES HE WENT TO DIFFERENT DEALERS BECAUSE HE WAS INFORMED TO DO SO BY GENERAL TIRES. UPDATE 4/24/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184827March 12, 2007
EQUIPMENT:ELECTRICAL, VISIBILITY:WINDSHIELD
I HAVE A 2002 MERCURY SABLE THAT WHEN EVER IT RAINED STARTED TO GET WATER LEAKAGE ON THE PASSENGER SIDE. AS A RESULT OF THE LEAK MY FAN BLOWER BURNT OUT COSTING $180.00. AFTER DOING SOME RESEARCH I FOUND OUT THERE WAS A SILENT RECALL. THEY CLAIMED THE FIX WAS FREE UNDER THE BUMPER TO BUMPER WARRANTY COVERAGE UNDER TSB-03-15-6. I TOOK MY VEHICLE TO INTO THE DEALER AND HE DID A WATER LEAK TEST AND IT SHOWED THAT I NEEDED A "RAIN HAT ASSEMBLY AND WEATHER STRIPS" AT A COST TO ME OF $289.00 AND IT WOULD NOT BE COVERED UNDER THE BULLETINS. I DISAGREED WITH HIM, HOWEVER WHAT CHOICE WOULD I HAVE IF IT RAINED AGAIN I WOULD BE OUT ANOTHER $180.00 FOR A BLOWER MOTOR. REFERENCE RECALL NUMBER 03V087000 AND COMPLAINTS ALSO REPORTED WILLIAM FORD, 10184014 AND JIM COLLINS, 10184756. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184856March 12, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*- THE CONTACT WAS DRIVING THE 2000 MERCURY SABLE WITH 84654 FAILURE MILEAGE OUT OF THE DRIVEWAY AND HE HEARD A POPPING SOUND AND DECIDED NOT TO PROCEED. ON 3/11/07 THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE COIL SPRING FRACTURED , AND THERE WAS A HUGE GASH IN THE INNER TIRE. THE VEHICLE HAD NOT BEEN REPAIRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184606March 9, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
FORD TAURUS/MERCURY SABLE REAR COIL SPRINGS. ALTHOUGH, NOT UNDER RECALL, THE REAR SPRINGS APPEAR JUST AS SUSCEPTIBLE TO FAILURE AS THE FRONT SPRINGS WHICH ARE UNDER RECALL. ON 2/23/07 THE COIL SPRINGS FAILED. THIS WAS WITHIN 3 MONTHS OF FRONT COIL SPRING FAILURE. THE VEHICLE IS A 2000 MERCURY SABLE WITH ONLY 59,000 MILES. MY BROTHER IN LAW IS THE SERVICE MANAGER OF THE LOCAL FORD DEALERSHIP AND SAID "I'M SURPRISED WE HAVEN'T SEEN A RECALL ON THE REAR SPRINGS TOO. WE HAVE HAD ABOUT THREE OF THESE IN THE LAST MONTH." THIS IS A SERVICE MANAGER WITH A FOUR YEAR DEGREE IN AUTO TECH AND 30+ YEARS OF EXPERIENCE. THE PROBLEM WAS DISCOVERED DURING ROUTINE MAINTENANCE. DURING THIS VISIT TO THE DEALERSHIP THE AUTO TECH HAD TO TWIST THE SPRING INTO A POSITION SO NOT TO PUNCTURE THE TIRE UNTIL ANOTHER APPOINTMENT COULD BE MADE TO REPLACE THE SPRINGS. IN THIS CASE I PAID MORE THAN $450 TO MAKE THE REPAIR. BASED ON ALL THE INTERNET DISCUSSION ON TAURUS/SABLE REAR SPRING FAILURE IT IS A PROBLEM WORTHY OF A RECALL. *8JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184610March 9, 2007
SEAT BELTS:FRONT:RETRACTOR
TL*- THE CONTACT STATED THAT THE SEAT BELT RETRACTOR ON THE PASSENGER'S SIDE OF THE 2001 MERCURY SABLE WILL NOT RETRACT. THE DEALERSHIP INFORMED THE CONTACT THE RETRACTOR WAS FOLDING THE BELT OVER, WHICH CAUSED IT TO JAM. THE DEALERSHIP ADVISED THE CONTACT THE SEAT BELT RETRACTOR NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH THE MANUFACTURER. AND THEY INFORMED HIM THIS WAS NOT COVERED UNDER THE WARRANTY. THE CURRENT MILEAGE ON THE VEHICLE WAS 28,000. *AK THE CONSUMER PROVIDED THE INVOICE FOR REPAIR AND PICTURES BEFORE THE REPAIR. UPDATE 05/04/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184657March 9, 2007
SERVICE BRAKES, HYDRAULIC:POWER ASSIST, VEHICLE SPEED CONTROL
WE HAVE A 2002 MERCURY SABLE LS PREMIER MODEL. THIS "FAILURE" HAS HAPPENED SEVERAL TIMES NOW, BUT NEITHER OF US COMMUNICATED TO THE OTHER ABOUT IT UNTIL TODAY. IT IS AN INTERMITTENT SURGE OF THE CAR WHEN BRAKING. THE LATEST TIME WAS TODAY, AND IT HAPPENED TO MY WIFE. IT HAPPENED TO ME ALSO SEVERAL WEEKS AGO AS WELL. I STEPPED ON THE BRAKES AND INSTEAD OF STOPPING, THE CAR SEEMED TO GO FASTER AND NOT WANT TO STOP. EXTREME FORCE WAS NEEDED TO STOP THE CAR. THEN IT WAS FINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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