Mercury Sable Complaints

5,381 consumer complaints on file.

#10219029February 24, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS
HAVE A 2001 MERCURY SABLE LS PREMIUM WITH ABOUT 70,000 MILES TODAY AFTER BACKING FROM THE GARAGE, I FOUND A BROKEN PIECE OF COIL SPRING ABOUT 6 INCHES LONG, LAYING OF GARAGE FLOOR. ONE END SHOWED A NEW BREAK, THE OTHER END SHOWED A RAGGED, RUSTED BREAK SHOWING THE SPRING HAD ALSO BROKEN AT LEAST ONCE BEFORE THIS DATE. THIS BROKEN SPRING WAS LAYING TOWARDS THE REAR OF THE CAR ABOUT WHERE THE REAR SUSPENSION IS. I SEE THERE IS A RECALL FOR FRONT SPRINGS BREAKING BUT NONE FOR REAR SPRINGS, ALTHOUGH I HAVE FOUND NUMEROUS COMPLAINTS ABOUT THE REAR SPRINGS BREAKING TOO, BECAUSE OF SALT DAMAGE. MYCARSTATS.COM SHOWS AT LEAST 127 COMPLAINTS ON 2001 SABLE REAR SPRING BREAKAGE, THAT ALSO CAUSE INSTANT TIRE DEFLATION. I HAVE BEEN A FORD CUSTOMER SINCE 1955 AND I THINK THEY ARE WRONG TO NOT COVER THIS FAULTY REAR SPRING PROBLEM AS THEY DO WITH THE FAULTY FRONT SPRINGS- I CAN'T HELP THAT SALT IS USED ON ROADS, AND IT IS THEIR RESPONSIBILITY TO MAKE SOMETHING AS HEAVY AND (SHOULD BE) AS STRONG AS A SPRING SHOULD BE, IN A RELIABLE MANNER. THIS JUST MIGHT END MY RELATIONSHIP WITH FORD PRODUCTS ALTHOUGH THEY HAVE ALWAYS BEEN RELIABLE FOR ME IN THE PAST-JD MYERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218914February 22, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
2000 MERCURY SABLE, 62,900 MILES, MECHANIC FOUND THAT A REAR COIL SPRING WAS BROKEN AND RECOMMENDED THAT I REPLACE BOTH SPRINGS AND STRUT ASSEMBLIES. HE STATED THAT IT WAS A SAFETY ISSUE SINCE THE SPRING COULD PUNCTURE THE TIRE. REPAIR COMPLETED AT A COST OF $912.00, FORD ONLY COVERS THE FRONT SPRINGS, BUT MANY PEOPLE HAVE COMPLAINED TO FORD THAT THE REAR SPRINGS ARE FAILING AS WELL CAUSING SAFETY CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218797February 21, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE VEHICLE SHOOK AND VEERED OFF THE ROAD. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC AND THEY STATED THAT THE FRONT COIL SPRING FAILED AND DAMAGED THE TIRE. THE CURRENT AND FAILURE MILEAGES WERE 45,100. UPDATED 03-18-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218193February 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
1. TRANS FAILS TO DOWNSHIFT,INTERMITTENTLY, WHEN ACCELERATING FROM APPR. 50 MPH ON AND INCLINE, REVS TO 5500 RPM BUT CAR SLOWS DOWN. ALMOST GOT HIT BY TRUCK ON FREEWAY YESTERDAY. 2. THE CAR GROUND TO A HALT WHILE MAKING A LEFT HAND TURN AND ACCELERATING AT ABOUT 15-20 MPH. OCCURRED ONE TIME, ALMOST REAR ENDED. 3. ON SLIGHT INCLINE, IN DRIVE, CAR WILL ROLL BACK AS IF IN NEUTRAL, ALMOST HIT CAR BEHIND ME SEVERAL TIMES AND DIFFICULT TO PARK VEHICLE. THERE ARE OTHER TRANS RELATED ISSUES, BUT THESE THREE ARE SAFETY CONCERNS. CAR HAS BEEN AT DEALER SEVERAL TIMES, FOR DAYS, THEY TEST DROVE IT, HAD AN ENGINEER FROM FORD DRIVE IT, STATE UNABLE TO DUPLICATE ANY OF MY CONCERNS. IN OTHER WORDS, NOTHING WAS DONE TO CORRECT THE PROBLEMS. THESE PROBLEMS CONTINUE TO BE EASY FOR ME TO RE PRODUCE, ALONG WITH OTHER PROBLEMS, SHIFTING LATE AND HARD, ETC.. I HAVE CALLED THE REGIONAL SERVICE PERSON ABE BUSH, TWICE IN THE LAST 3 1/2 WEEKS, AND RECEIVED NO REPLY FROM HIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218098February 14, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE BACKING MY 2002 MERCURY SABLE OUT OF MY DRIVEWAY THE FRONT PASSENGER SIDE COIL SPRING SNAPPED PUNCTURING THE TIRE. THE CAR HAS BEEN INSPECTED BY A FORD DEALER AND I AM SUPPOSED TO CALL FORD CUSTOMER SERVICE TOMORROW TO TRY TO RESOLVE THIS. THE DRIVER SIDE SPRING SNAPPED UNDER THE SAME CIRCUMSTANCES ALMOST EXACTLY TWO YEARS AGO, FEB. 23, 2006. THE CAR HAD 44,000 MILES WHEN THE FIRST ONE BROKE, AND NOW HAS ONLY 52,000 MILES. I WILL HAVE THE OLD PARTS AVAILABLE. I WISH I HAD KNOWN ABOUT THIS COMPLAINT SITE WHEN THE FIRST ONE BROKE. I WOULD HAVE PUSHED FORD TO COVER IT. I AM PURSUING THE SECOND ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217913February 13, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
MY 2001 MERCURY SABLE REAR COIL SPRING BROKE AS MY WIFE WAS BACKING OUT OF THE GARAGE AND A PIECE OF THE COIL SPRING FELL TO THE FLOOR. IF SHE WERE OUT ON THE HIGHWAY, SHE COULD HAVE LOST CONTROL OF THE VEHICLE. THE DEALER SAID MERCURY WILL REPLACE THE FRONT COIL SPRINGS FREE OF CHARGE, SINCE THEY ADMITTED TO A PROBLEM WITH THE QUALITY OF THE SPRINGS. BUT THE REAR COIL SPRINGS, EVEN THOUGH THIS IS A COMMON PROBLEM ON THIS MODEL, THEY WILL NOT STAND BEHIND. THIS CAR ONLY HAS 68,000 MILES ON IT. I HAVE OWNED MANY CARS AND PUT WELL OVER 100,000 MILES ON THEM AND NEVER HAVE HAD A COIL SPRING BREAK. FORD AND MERCURY KNOW THEY HAVE A PROBLEM AND WILL NOT HELP THE CONSUMER. HOW MANY TRAFFIC ACCIDENTS AND DEATHS DOES IT TAKE FOR ACTION TO BE TAKEN? WHAT CAN YOU DO FOR THE OWNERS OF THESE VEHICLES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217935February 13, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. IN AN ATTEMPT TO DRIVE THE VEHICLE, THE FRONT DRIVER'S SIDE COIL SPRING FAILED AND PUNCTURED THE TIRE. THE VEHICLE WAS TOWED TO THE DEALER FOR REPAIR. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217938February 13, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT DRIVERS SIDE SPRING SNAPPED CAUSING PUNCTURE AND IMMEDIATE BURSTING OF TIRE. THIS HAPPENED WHEN I GOT INTO THE CAR, BUT HAD NOT YET PULLED OUT OF THE GARAGE (I AM NOT THAT HEAVY). IF THIS HAD HAPPENED WHILE DRIVING, IT WOULD HAVE DEFINITELY CAUSED AN ACCIDENT, AS THE TIRE POPPED LIKE A BALLOON. THE TOW-TRUCK DRIVER AND FORD SERVICE PEOPLE INFORMED ME THIS IS A COMMON PROBLEM FOR THIS MAKE/MODEL. IF SO, A RECALL SHOULD BE ISSUED. IT IS VERY UNSAFE AND I AM WORRIED ABOUT THE SPRING ON THE FRONT PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216839February 4, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT LEFT COIL SPRING FAILURE ON 2002 MERCURY SABLE SEDAN. OCCURRED IN MY DRIVEWAY, SO THANKFULLY NO HUMAN OR PROPERTY DAMAGE OTHER THAN THE CAR. THE FAILED SPRING ALSO CUT THROUGH AND DESTROYED THE TIRE. I WILL BE MAKING ANOTHER COMPLAINT FOR A 1998 TAURUS SEDAN - WITH IDENTICAL CIRCUMSTANCES. HOW LUCKY FOR ME TO HAVE ONE ON EACH SIDE OF A RECALL RANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216793February 3, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, SUSPENSION:REAR
REAR OF MY 2001 MERCURY SABLE HAD BEEN SAGGING FOR SOME TIME, TO THE POINT I WAS AFRAID THAT THE TOP OF THE WHEEL WELL WOULD HIT THE TOP OF THE TIRE, (ON SEVERAL OCCASIONS THE REAR END DID BOTTOM OUT ON SLIGHTLY STEEP INCLINES). I FINALLY TOOK IT TO A MECHANIC, WHO SAID THAT BOTH REAR SPRINGS HAD FAILED (BROKE), AND FROM THE RUST ACCUMULATED ON THE BRAKE AREAS, IT HAD BEEN BROKEN FOR SOMETIME. I CALLED THE LOCAL FORD DEALER IN QUINCY WHO SAID THAT THIS WASN'T AN ISSUE. I HAD ANOTHER MECHANIC, (MY BROTHER DUE TO THE HIGH COST), REPLACE THE REAR SPRINGS AND SHOCKS. I KNOW THAT THERE HAS BEEN A RECALL ON THE FRONT SPRINGS (ROAD SALT CORROSION), BUT I WOULD BE CURIOUS TO FIND OUT HOW MANY OTHER SABLES/TAURUS'S HAVE HAD THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216721February 1, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE REAR COIL SPRINGS IN MY 2001 MERCURY SABLE HAVE FAILED. THIS IS A WIDE SPREAD PROBLEM WITH THESE CARS AND WELL KNOWN. IT IS NOT A QUESTION IF YOUR SABLE/TAURUS SPRINGS WILL FAIL BUT WHEN THEY WILL FAIL. YOU SHOULD HEAD OUT OF WERE EVER IT IS AND GET FORD TO DO SOMETHING ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216468January 30, 2008
SUSPENSION:REAR:SPRINGS
HAD TO REPLACE RIGHT REAR COIL SPRING, WHICH BROKE AND WAS SCRAPING THE TIRE, WHICH WAS A VERY HAZARDOUS CONDITION. THE FRONT COIL SPRINGS WERE REPLACED IN A FORD RECALL ABOUT 3 YEARS AGO, THE LEFT REAR COIL SPRING ALSO BROKE IN 2005 AND I HAD TO HAVE IT REPAIRED PRIVATELY AS THERE WAS AND STILL IS NO RECALL FOR THE REAR SPRINGS. (FILED A DOT COMPLAINT AT THAT TIME ALSO -- 3/9/05). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216063January 26, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE FRONT LEFT COIL SPRING ON OUR 2003 MERCURY SABLE BROKE AND SHREDDED THE TIRE. LUCKILY THIS HAPPENED AT 0-30 MPH, OR IT COULD HAVE BEEN CATASTROPHIC. THE 2003 MERCURY SABLE HAS 72,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215898January 24, 2008
TIRES:VALVE
TL*THE CONTACT OWNS A 1997 MERCURY SABLE. THE VEHICLE HAS COOPER TIRES. THE DAY AFTER THE CONTACT PURCHASED FOUR NEW TIRES, THE REAR PASSENGER TIRE FLATTENED. THE TIRE DEALER REPAIRED THE VALVE. THE PURCHASE DATE, POWERTRAIN, AND TIRE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 138,707.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215404January 19, 2008
EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I HAVE A 2004 SABLE AND THE BRAKE LIGHTS WILL NOT GO OFF. I'VE TRIED CHANGING THE FUSE TO NO AVAIL. AFTER RESEARCHING, IT SEEMS THAT THE 2000-2003 FORD TAURUS AND MERCURY SABLES HAD RECALLS FOR FAULTY BRAKE LIGHT SWITCHES. IT APPEARS THAT THIS IS STILL A PROBLEM IN THE 2004 MODEL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215438January 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
IN EARLY JANUARY 2008, MY MERCURY SABLE 3.0 WAGON, BEGAN TO HAVE TRANSMISSION (AX4S) PROBLEMS OF ERADICT UPSHIFTING AND DOWNSHIFTING WHEN ACCELERATING FROM A STOP AND CLIMBING A HILL. IN ADDITION WHEN I CHECKED THE FLUID LEVEL WHEN THE MOTOR IS HOT IT APPEARS LOW IN ATF FLUID, BUT WHEN THE MOTOR HAS COOLED THE TRANSMISSION FLUID STICK INDICATES THE TRANSMISSION FULL AT THE RIGHT LEVEL. I HAVE BECOME AWARE THAT THE AX4S HAS A HISTORY OF "INADEQUATE INTERNAL LUBRICATION OF CRITICAL PARTS AND A WEAK FORWARD CLUTCH PISTON THAT CRACKS AND LEAKS PRESSURE" THAT LEADS TO COMPLETE FAILURE OF THE TRANSMISSION. MY CAR IS NO LONGER OPERATIONAL DUE TO TRANSMISSION FAILURE. THE ESTIMATED COST ON AVERAGE FROM TRANSMISSION REPAIR SHOPS IN MY AREA IS 2200.00. I WOULD LIKE TO KEEP THE CAR AND REALIZE NOW THAT THIS PARTICULAR TRANSMISSION HAS NUMEROUS COMPLAINTS OF FAILURE AND FORD IS AWARE OF THE FACTORY DEFECTS BUILT INTO THE TRANSMISSION. I WOULD LIKE FORD TO REPAIR MY TRANSMISSION AT THERE EXPENSE SINCE THEY HAVE BEEN AWARE OF THESE PROBLEM FOR YEARS YET CONTINUED TO MANUFACTURE AND INSTALL THIS TRANSMISSION INTO THERE VEHICLES BEING SOLD TO THE PUBLIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215443January 19, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY FRONT SPRING ON MERCURY SABLE 2001 GS JUST BROKE. IT TORE MY FRONT TIRE AND NOW THE CAR IS NOT IN DRIVING CONDITION. I PUT THE SPARE TIRE AND IT TORE IT APART AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215305January 18, 2008
STRUCTURE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
COMPONENT: SERVICE BRAKES, HYDRAULIC:ANTILOCK DETAILS: VEHICLE WOULD START TO SPONTANEOUSLY ACCELERATE ON ITS OWN POWER. AFTER ENGINE WAS TURNED ON AND THE GEAR CHANGED TO DRIVE, VEHICLE WOULD JUMP ON ITS OWN. WHILE VEHICLE ACCELERATED, BRAKES STARTED TO MALFUNCTION, AND VEHICLE COULD ONLY STOP WHEN THE COMPLETE ENGINE WAS TURNED OFF. THIS HAS HAPPENED ON TWELVE DIFFERENT OCCASIONS. DEFECT CAN CAUSE DRIVER TO LOSE CONTROL AND GET INTO AN ACCIDENT. THE ACCELERATOR AND BRAKE PEDALS ENGAGE SIMULTANEOUSLY. THE PEDALS ARE SET UNUSUALLY CLOSE TOGETHER. THE DRIVER HAS NO MEANS TO KNOW THE STATE OF PEDAL ADJUSTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215386January 18, 2008
AIR BAGS
I PURCHASED A 2002 MERCURY SABLE IN SEPTEMBER OF 2006. ON JANUARY 19TH WHILE TURNING INTO MY DRIVEWAY TRAVELING APPROXIMATELY 3-5 MPH BOTH AIR BAGS DEPLOYED CAUSING APPROXIMATELY 4,000.00 DOLLARS IN DAMAGE TO MY CAR. THE DEALER THAT I PURCHASED THE CAR FROM STATED I BOUGHT IT AS IS AND WOULD NOT OFFER ME ANY ASSISTANCE EXCEPT TO TELL ME TO FILE IT WITH MY INSURANCE COMPANY. MY INSURANCE COMPANY SENT AN ADJUSTER WHOM SURVEYED THE DAMAGE AND TOLD ME THEY WOULD NOT PAY BECAUSE THERE WAS NO IMPACT. I THEN FILED A COMPLAINT WITH FORD MOTOR COMPANY WHO SAID AND I QUOTE "THERE WAS A 50,000 MILE WARRANTY AND THEY COULD NOT OFFER ANY ASSISTANCE. SINCE THIS TIME TO DATE I CANNOT GET INSURANCE OR ANY HELP WITH THIS PROBLEM. I AM STILL PAYING FOR A CAR I AM NOT SUPPOSE TO BE DRIVING. YOUR DEPARTMENT SENT ME A SERVICE TECHNICAL BULLETIN STATING THAT FORD KNEW THEY HAD THIS PROBLEM IN MAY OF 2002. WHAT ELSE CAN I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215391January 18, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY 2002 MERCURY SABLE SUFFERED A TIRE BLOWOUT CAUSED BY THE FRONT COIL SPRING BREAKING AND PENETRATING THE DRIVERS SIDE TIRE. I CALLED FORD MOTOR COMPANY TO REPORT THIS INCIDENT. THERE WAS NO RECALL ISSUED FOR THE MODEL YEAR 2002 BUT THERE WERE RECALLS ISSUED FOR LATER MODEL SABLES FOR THE SAME PROBLEM. THE REPRESENTATIVE FROM FORD TOLD ME THAT THEY THOUGHT THE ISSUE WAS RESOLVED FOR THE 2002 MODEL YEAR AND THUS THERE WERE NO RECALLS FOR IT. WHEN I EXPRESSED MY CONCERN ,THEY ONLY OFFERED ME TO PAY A PARTIAL AMOUNT FOR THE REPAIR. I FELT THAT THIS WAS TOTALLY UNSATISFACTORY AND TOLD THE FORD REP. THAT NOT ONLY SHOULD THE TOTAL REPAIR BE PAID BUT THAT ANOTHER RECALL SHOULD BE ISSUED SINCE THE DESIGN CHANGE DID NOT FIX THE PROBLEM. LUCKILY THE INCIDENT OCCURRED WHILE THE CAR WAS IN MY DRIVEWAY. THE NIGHT BEFORE WE WERE ON THE MAINE TURNPIKE TRAVELING AT 65 MILES PER HOUR. HAD THE SPRING BROKE AT THAT POINT WE COULD HAVE BEEN SERIOUSLY INJURED. I TOLD THE FORD REP. THAT I WAS GOING TO FILE A COMPLAINT WITH THE LOCAL NEWS MEDIA CONSUMER HOTLINE. HE TOLD ME THAT I HAD THAT RIGHT BUT THAT HE WAS GOING TO REVOKE THE AMOUNT OF ASSISTANCE FORD WAS WILLING TO PAY FOR THE REPAIR. I SAID FINE. A LIFE IS WORTH MORE THAN THE COST OF THE REPAIR. *TR UPDATED 3/20/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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