Mercury Sable Complaints

5,381 consumer complaints on file.

#703903March 1, 1999
ENGINE AND ENGINE COOLING:ENGINE, STRUCTURE:FRAME AND MEMBERS
AROUND JAN 20, 1999 I RECEIVED A RECALL NOTICE FROM FORD PERTAINING TO THE REPLACEMENT OF THE SUB FRAME RETAINING BOLTS. WORK WAS DONE AT HERITAGE MOTORS IN SYRACUSE ON 1/29/99. HERITAGE NOTIFIED ME AT THE TIME THAT MY FRONT MOTOR MOUNTS WERE BROKEN AND RECOMMENDED THEY BE REPLACED. BECAUSE OF CONVENIENCE I TOOK THE CAR TO AZRIA REPAIR SERVICE. WHILE REPLACING THE MOTOR MOUNTS MR AZRIA OBSERVED THAT ONLY THE TWO REAR SUB FRAME BOLTS HAD BEEN REPLACED BY HERITAGE. HE SHOWED ME THAT ONE OF THE FRONT BOLTS WAS IN FACT ALREADY BROKEN AND THE OTHER FRONT BOLT WAS IN DANGEROUS CONDITION. HE EXPLAINED THAT THE MOTOR MOUNTS COULD NOT BE REPLACED WITHOUT DRILLING OR CUTTING ACCESS HOLES INTO THE FRAME IN ORDER TO REMOVE THE RUST-FROZEN NUTS AND BOLTS HOLDING THE SUB FRAME IN PLACE. HE SHOWED ME HOW REMOVAL OR AT LEAST LOOSENING OF THE SUB FRAME WAS NECESSARY TO REPLACE THE MOUNTS. THE INACCESSIBLE AND FROZEN RETAINING BOLTS MADE HIS WORK UNNECESSARILY TIME CONSUMING AND COSTLY. HE ADVISED ME THAT THE CAR COULD NOT BE DRIVEN SAFELY AND I THEREFORE AUTHORIZED HIM TO REPLACE THE TWO REMAINING BOLTS AS WELL AS THE MOTOR MOUNTS. MY CONTENTION IS THAT HERITAGE SHOULD HAVE REPLACED ALL THE BOLTS (FRONT AND REAR) AS PART OF THE SAFETY RECALL SINCE ALL THE BOLTS WERE KNOWN TO BE IN DANGEROUS CONDITION AND POSED A HAZARD TO THE VEHICLE. I DO NOT FEEL THAT I SHOULD HAVE TO PAY FOR PARTS AND LABOR PERTAINING TO THOSE ITEMS WHICH WERE KNOWN BY FORD TO BE DEFECTIVE AND POSED A SAFETY HAZARD TO THE VEHICLE. I AM RETAINING THE ORIGINAL PARTS IN CASE ANYONE WISHES TO EXAMINE THEIR CONDITION. MY BILL FROM AZRIA SERVICE WAS $575.41
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703837February 28, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, POWER TRAIN:CLUTCH ASSEMBLY, VISIBILITY:WINDSHIELD
THE CAR NOW WHEN COMING TO A STOP AND TURNING TO THE RIGHT IT LOCKS UP HARD TO TURN. AND HAS A HUMING LIKE LOW OIL, IN AN OLD FASHION CAR. THE NOISE SPEEDS UP AND DOWN WITH THE CAR . WHAT IS UP WITH THAT WINDOW THOUGH ? I DON'T KNOW WHY MY BRAKES WERE SO WORN LAST TIME THAT IS JUST SO SAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703849February 28, 1999
VEHICLE SPEED CONTROL
ENGINE ACCELLERATES WHEN YOU COME TO STOP THE CAR; YOU CAN NOT STOP THE CAR AND CAN NOT PUT IT IN NEUTRAL. ALMOST CRASHED 2X AND ALMOST RAN OVER CHILDREN IN CHURCH PARKING LOT. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703810February 27, 1999
ENGINE AND ENGINE COOLING:ENGINE
2 OUT OF 4 ENGINE MOUNTS HAVE BROKEN, POSING A POTENTIAL HAZARD AS NOW THE MOTOR WILL LIFT OFF OF THE MOUNTS DURING ACCELLERATIONA ,POTENTIALLY POSING STEERING / HANDLING PROBLEMS. WE HAVE CONTACTED FORD MULTIPLE TIMES WITH NO SUCCESS, WE WERE FIRST TOLD THAT THERE WAS A RECALL BUT THAT IT EXPIRED IN 1996. THEN WE ATTEMPT TO GAIN SATISFACTION FROM A LOCAL DEALERSHIP AND WERE TOLD THAT THE RECALL WAS STILL ACTIVE BUT THAT OUR VIN WAS NOT LISTED IN THEIR DATABASE AS QUALIFYING. IT WOULD SEEM TO ME THAT VIN NUMBERS ASIDE, IF THE CAR SUFFERS FROM THE SAME AFFLICTION IT SHOULD BE COVERED BY FORDS RECALL. I AM VERY FRUSTRATED IN OUR EFFORTS TO GAIN SATISFACTION FROM FORD AND FEEL STRONGLY THAT THIS IS A DESIGN DEFECT THAT THE MANUFACTURER SHOULD PAY TO CORRECT. ANY ASSISTANCE THAT YOU COULD PROVIDE WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703818February 27, 1999
ENGINE AND ENGINE COOLING:ENGINE
HEAD GASKET FAILURE RESULTS IN ENGINE BEARING DAMAGE. REPLACEMENT OF ENGINE NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703819February 27, 1999
STRUCTURE:FRAME AND MEMBERS
THE SUB-FRAME LOCKS, BOLTS, AND WASHERS HAD TO BE REPLACED WHEN THE SUB-FRAME DROPPED. THE STEERING BECAME EXTREMELY DIFFICULT. I HAD THE CAR TOWED TO THE DEALER AND REPAIRED AT THE COST OF $271.96. WHEN I RECEIVED RECALL 98S36 I TOOK IT AND THE ORGINAL RECEIPT TO THE DEALER. I WAS TOLD THAT THE SUB-FRAME FASTENERS WHICH WERE REPLACED IN OCTOBER OF 1998 WERE FROM THE FRONT CORNERS OF THE SUB-FRAME. THE PARTS THEY REPLACED WERE ONE SUBFRAME MOUNT KIT (FMC E6PZ 5A364 A) AND TWO NUT-M12 X 1.75 PLATES (FMC N804482 S100 ). ARE THESE THE PART NUMBERS INVOLVED IN THE RECALL? I WOULD APPRECIATE SOME FEEDBACK ON THIS ISSUE. THE RECEIPT I HAVE DOESN'T DEFINE WHETHER THE FASTENERS REPLACED WHERE FOR THE FRONT OR REAR CORNERS OF THE SUB-FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703832February 27, 1999
EXTERIOR LIGHTING:HEADLIGHTS
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#835277February 26, 1999
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS GO ALL THE WAY ACROSS THE FRONT BUMPER. WHEN DRIVING IN SNOWY WEATHER, CONSUMER HAS TO STOP AND WIPE THE SNOW TO CLEAR THE HEADLIGHTS. PROVED A SAFETY DEFECT TO THE OWNER. DEALER NOT AWARE OF THE PROBLEM. PROBLEM STILL EXISTS. PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703755February 26, 1999
ENGINE AND ENGINE COOLING:ENGINE
ENGINE MOUNTS HAD TO BE REPLACED DO TO STATE INSPECTION FORD SAID MY VIHICLE NOT PART OF RECALL #98V323000 PARTS FAILED TO HOLD UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703781February 26, 1999
STEERING:LINKAGES
I HAVE REMOVED THE TIE ROD AND EXAMINED THE END - SHEARED OFF INSIDE OF RUBBER BOOT. ABSOLUTELY NO APPARENT DAMAGE TO OTHER COMPONENTS IN THE WHEEL/STEERING ASSEMBLIES. WE WERE VERY VERY LUCKY THAT THIS FAILURE DID NOT OCCUR AT SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#544125February 24, 1999
STRUCTURE:FRAME AND MEMBERS
RUSTED BODY MOUNTS SEPARATED CAUSING SUBFRAME TO DROP/STEERING TO STIFFIN, REAPAIRED PRIOR TO RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#834024February 24, 1999
POWER TRAIN:AXLE ASSEMBLY
WHILE DRIVING THE VEHICLE UPHILL AND APPLYING GAS THERE WAS A LOUD NOISE AND SMOKE COME FROM UNDER THE HOOD. SUDDENLY VEHICLE WOULD NOT GO INTO ANY GEAR. DEALER SAID THE TRANSAXLE NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#835206February 24, 1999
VEHICLE SPEED CONTROL
VEHICLE WILL REV UP. THE GAS PEDAL HAS TO BE APPLIED IN ORDER TO STOP IT. DEALER HAS SEEN 3 TIMES AND FINDS NO PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#835214February 24, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER EXPRIENCING ONGOING PROBLEM WITH TRANSMISSION FAILURE. TRANSMISSION WAS REBUILT TWICE AND LOST REVERSE AS OF NOW, ALL WITHIN 9,000 MILE OF WEAR. DEALER NOTIFIED, AND REFUSE TOD REPAIR UNLESS COST GOEST O CONSUMER. ASKING IF NHTSA CAN HELP IN THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703695February 24, 1999
UNKNOWN OR OTHER
THE HOOD AND TOP OF THE WINDSHIELD LOOK AS THOUGH THE PAINT IS PEELING AWAY....WITH A WHITEISH TINT TO IT. I HAVE SEEN OTHER CARS WITH THE SAME COLOR PAINT (GRAY) WITH THE SAME PROBLEM AND AM WONDERING WHETHER IT CAN BE REPAIRED DUE TO A MANUFACUTOR'S RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#544041February 24, 1999
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCING SUDDEN ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#544082February 23, 1999
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
RECALL REPAIR WORK NOT COMPLETED ON TWO COMPONENTS (HEADLAMP SWITCH 98S01 AND COIL SPRINGS), DUE TO DEALERSHIP PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#835145February 22, 1999
STEERING, ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING THE VEHICLE HEARD A NOISE COMING FROM UNDERNEATH THE VEHICLE AND THEN THE VEHICLE LOST ITS STEERING. THE VEHICLE HAD TO BE TOWED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703615February 22, 1999
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
THE DIAGNOSTICS SHOWED THAT THE VEHICAL NEEDED A HEAD GASKET A FRONT COVER GASKEST AND A NEW RADIATOR. THE CAR LOSES HEAT AND THERE WAS OIL LEAKING AROUND THE FRONT COVER AND WITH THE COMPRESSION TEST SHOWED THE HEAD GASKET AND SOME OF THE COOLANT WAS SEAPING FROM THE RADIATOR. THESE TEST WERE ALL COMPLETED AT OUR LOCAL FORD DEALER. WE WERE TOLD THE COST TO FIX WOULD BE ABOUT $1700.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#703592February 22, 1999
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
THIS IS THE SAME HEADLIGHT SWITCH INVOLVED IN A RECALL IN THE 1993 MODELS. HOWEVER, THE 1994 MODELS WERE NOT INCLUDED IN RECALL, AND SHOULD HAVE BEEN. CONSIDERING THEY USED THE SAME HEADLIGHT SWITCH. THE SWITCH OVERHEATED AND MELTED THE HARNESS AND ALMOST STARTED A FIRE. THE CAR FILLED WITH SMOKE AND ALMOST CAUSED MY WIFE TO HAVE AN ACCIDENT. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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