Mercury Mystique Complaints

1,019 consumer complaints on file.

#899530November 27, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 20 MPH HEARD A LOUD NOISE FROM UNDER THE HOOD. VEHICLE STARTED TO SLOW DOWN AND WOULD NOT RESPOND TO ACCELERATOR PEDAL. DEALER DETERMINED THAT TRANSMISSION NEEDED TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754868November 25, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WENT OUT OF CAR WITHOUT ANY WARNING IN TH E MIDDLE OF TRAFFIC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899362November 21, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
NHTSA RECALL 01V255000/MANUFACTURER RECALL01S23//FRONT COIL SPRING CORROSION: RECALL REPAIR FAILURE. INSTALLED SHIELD PLACED TOO CLOSE TO SNOW TIRES WHICH POSED A RISK TO VEHICLE IF INVOLVED IN A SUDDEN TURN OR STOP. REPAIRS DONE BY HERITAGE FORD, SOUTH BURLINGTON, VT; PHONE# 802/865-8150. *AK DEALER REPAIRED BY REPLACING COIL SPRINGS AND CUTTING THE BACK INNER FENDER SHIELDS, CONSUMER STILL HAS A RUBBING SOUND WHEN TURNING THE WHEEL IN EITHER DIRECTION, POSSIBLY THE LOWER SPRING CAME INTO CONTACT WITH THE SIDEWALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899253November 19, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:FRONT:MACPHERSON STRUT
TOOK VEHICLE IN FOR RECALL 01V255000 REPAIRS. DEALERSHIP FIXED PROBLEM, BUT RECALL REMEDY FAILED. ALSO COIL SPRING WAS FRACTURED WHEN VEHICLE WAS IN FOR RECALL REPAIRS. *AK CONSUMER STATED VEHICLE WAS TAKEN IN FOR CORRODED COIL SPRING, AND SHIELD WERE PUT ON NOT KNOWING THAT THE COIL WAS FRACTURED, WHEN CONSUMER ARRIVED TO PICK UP THE VEHICLE IT WAS LEANING AND RATTLING, CONSUMER THEN POINTED OUT THAT THE COIL SPRING WAS BROKEN BECAUSE OF IT LEANING, DEALER INFORMED CONSUMER THAT STRUTS WERE NEEDED, CONSUMER STATED IF THE COIL SPRINGS HAD NOT WENT BAD THERE WOULD BE NO NEED FOR STRUTS.*SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754444November 12, 2001
TIRES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, STRUCTURE:FRAME AND MEMBERS
CAR IS FIRE AND SAFETY HAZARD AS WELL AS CHILD-WELFARE AND SAFETY HAZARD AND FORD MOTOR COMPANY REFUSES TO TALK WITH ME ABOUT THIS AUTO. NO SAFETY DEFEC TLISTED. *AK (TIRESIZE: 205/60R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898865November 7, 2001
VEHICLE SPEED CONTROL:CRUISE CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
RPMS RUNNING AT 400-600 RPM'S IN DRIVE, IDLE CAUSES IT TO SHAKE. NORMALLY IT RUNS 800-1000RPMS. CONSUMER WENT TO DEALER REGARDING TSB, UNDERSTANDING THAT IT WAS NOT A RECALL. TRANSMISSION IS GOING BAD BECAUSE IT'S TOO CLOSE TO ENGINE. DEALER WILL FIX THE PROBLEM AT CONSUMER'S COST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898781November 6, 2001
AIR BAGS:FRONTAL
VEHICLE WAS GOING 25-30MPH AND ANOTHER VEHICLE COMING NORTH TRIED TO MAKE A LEFT TURN AND THE TWO VEHICLES COLLIDED. CONSUMERS VEHICLE WAS HIT HEAD-ON. AIR BAGS DID NOT DEPLOY. CONSUMER HAD NECK/ SHOULDERS/ KNEES AND BACK INJURIES, CONSUMER WAS CURRENTLY TRYING TO CONTACT FORD TO FIND OUT WHY AIR BAGS DID NOT DEPLOY.*AK *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#754115November 5, 2001
AIR BAGS:FRONTAL
AIRBAGS DEPLOYED UPON MINOR COLLISION WITH VEHICLE IN FRONT. DAMAGE TO BUMPER NOT SIGNIFICANT. BODY SHOP AND INSURANCE ADJUSTER FEEL DAMAGE NOT CONSISTENT WITH 4G FORCE REQUIRED TO DEPLOY AIRBAGS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#754009November 2, 2001
FUEL SYSTEM, OTHER
FUEL INDICATOR SHOWED 1/4 TANK OF GAS IN TANK. ENGINE CUT OFF BECAUSE TANK WAS EMPTY. FILLED WITH GAS AND CAR STARTED. TWO WEEKS LATER GAS INDICATOR SHOW A LITTLE MORE THAN 1/4 TANK OF GAS AND ENGINE CUT OFF. FILLED WITH GAS AND CAR STARTED. I NOW FILL THE GAS TANK WHEN THE ODOMETER GETS TO 170 MILES. I CAN'T TRUST THE FUEL INDICATOR ANYMORE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898656November 1, 2001
VEHICLE SPEED CONTROL
CONSUMER'S VEHICLE WAS IN PARKING LOT WHEN CONSUMER TAPPED THE ACCELERATOR LIGHTLY, THEN SUDDENLY ENGINE ROARED, AND VEHICLE ACCELERATED ON IT'S OWN UP TO 40-50 MPH. CONSUMER COULD NOT SLOW DOWN VEHICLE, AFTER 50-100 YARDS VEHICLE CRASHED INTO GUARDRAIL, CAUSING EXTENSIVE DAMAGE TO VEHICLE. NO INJURIES.*AK *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#753894October 30, 2001
ELECTRICAL SYSTEM:IGNITION:MODULE
THE VEHICLE STALLED2 BLOCKS FROM HOME IN AM. IT WAS ABLE TO BE RESTARTED, BUT DIED WHEN PUT IN GEAR. IT WAS TOWED TO THE DEALER. THEY WERE NOT ABLE TO DUPLICATE THE CONDITION, BUT FOUND A TSB THAT STATED TO REPROGRAM THE PCM. THEY SAID THIS WAS NOT COVERED BY THE EXTENDED WARRANTY. I CONTACTED FORD CUSTOMER SERVICE, BUT HAVE NOT RECEIVED A REPLY. FORD ANNOUNCED THE OTHER DAY THAT REIMBURSEMENT FOR REPAIRS TO THEIR VEHICLES THAT STALLED WITHOUT WARNING. THIS VEHICLE FALLS UNDER THAT CONDITION. I FEEL THIS CONDITION IS VERY DANGEROUS, SINCE THE VEHICLE STALLS WITHOUT WARNING, AND ALL POWER IS LOST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753841October 29, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TSB NUMBER 98-15-3, AUG 98 FREQUENT SHUTOFF OF FUEL HANDLE WHEN FILLING FUEL TANK, THIS HAS BEEN REPORTED BEFORE BY OTHER PEOPLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898008October 19, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
CONSUMER RECEIVED RECALL 00V367000. DEALERSHIP HAS PERFORMED REPAIRS TO CORRECT PROBLEM AND WAS CHARGING CONSUMER FOR PARTS AND LABOR. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897536October 10, 2001
VEHICLE SPEED CONTROL
WHILE DRIVING AT 65 MPH WITH CRUISE CONTROL ENGAGED CONSUMER ATTEMPTED TO HIT BRAKES TO DISENGAGE CRUISE CONTROL AND SLOW DOWN, BUT VEHICLE SPEEDED UP, LOST CONTROL, AND HIT A GUARDRAIL. CONSUMER HAS YET TO CONTACT DEALER. *AK *YD
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#752948October 5, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY PROBLEM IS THAT MY CAR STALLS WHEN DRIVEN AT ANY SPEED, WHETHER I AM STOPPED, TURNING OR JUST DRIVING. I HAVE BROUGHT THIS CAR TO THE DEALERSHIP TO GET FIXED AND THEY DON'T KNOW WHAT THIS IS. THIS WAS ACCIDENT RELATED AND MY INSURANCE SAID IF IT ISN'T ACCIDENT RELATED THEN I AM RESPONSIBLE FOR THE BILL THAT THE DEALER WILL CHARGE FOR LOOKING AT THE CAR. NOW THIS STARTED HAPPENING WHEN MY CAR WAS HIT IN THE FRONT AT OVER 40+ MILES/HR. AM I PROTECTED BY ANY LAW THAT WILL ALLOW ME TO GET THIS CAR FIXED AT NO COST TO ME? I AM DRIVING A VERY DANGEROUS CAR RIGHT NOW AND ALMOST GOT KILLED LAST WEEK WHEN I WAS TURNING OFF A HIGHWAY AND THE CAR STALLED, A RIG WAS COMING RIGHT TOWARDS ME AND AT LAST SECOND I GOT OUT OF THE WAY. THIS IS VERY SCARY AND DON'T KNOW WHAT TO DO FOR HELP! I WAS ALREADY HANDED A DIAGNOSTIC BILL FOR OVER $80.00 AND REFUSED TO PAY BECAUSE THEY NEVER REALLY FOUND THE PROBLEM. WHAT CAN I DO OR WHO CAN HELP. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#9004816October 3, 2001
ELECTRICAL SYSTEM:HORN
HORN FAILED TO SOUND, EVEN AFTER REPEATED ATTEMPTS, FIXED HORN BY REPLACING SOME PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752757September 30, 2001
VISIBILITY:WINDSHIELD, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
SIDE WINDOWS MALFUNCTIONED. ALSO THERMOSTAT SHORTED OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785599September 28, 2001
AIR BAGS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHILE DRIVING WITH THE DEFROSTER ON HIGH, THE HEATER UNIT CAUGHT FIRE, FLAMES CAME THROUGHT THE VENTS MELTING THE DASHBOARD AND VISIORS AND CRACKED THE WINDSHIELD, THE FIRE ALSO CAUSED THE DRIVERS AIR BAG TO DEPLOY. NLM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#897077September 28, 2001
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
VEHICLE STALLED AT HIGHWAY SPEED, TAKEN TO DEALER 4 TIMES. REPLACED A FUSE, AND SAID THERE WAS NO PROBLEM WITH VEHICLE. VEHICLE HAS STALLED 5 TIMES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896792September 25, 2001
SUSPENSION:FRONT
FRONT END KEEPS VIBRATING. VEHICLE VIBRATES MORE WHEN SPEED IS UP TO 60 OR 70MILES PER HOUR.CONSUMER HAD VEHICLE IN SHOP FOR FRONT END, AND THEY CHECKED BRAKES, ROTATED TIRES AND CHECKED TRANSMISSION, BUT STILL DID NOT REMEDY PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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