Mercury Milan Complaints

2,579 consumer complaints on file.

#11440816November 17, 2021
STEERING
The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 60 MPH on the interstate, the power steering became inoperable. The power steering fault message was displayed. The contact pulled over, restarted the vehicle, and the power steering started to work as designed. The contact stated that the failure recurred without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439895November 9, 2021
STEERING
The contact owns a 2010 MERCURY Milan. The contact stated while reversing out of a parking spot, the steering wheel became difficult to turn. The vehicle was driven to the residence. The contact stated that the power steering assist fault warning light was displayed. The vehicle was not taken to a dealer to be inspected. The manufacturer was informed of the failure. The contact was informed that VIN was not under recall for the failure. The failure mileage was approximately 121,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439708November 8, 2021
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that his father was driving 35 MPH, and heard a beeping sound coming from the vehicle with an unknown warning light illuminated. The driver continued to drive the vehicle to his destination. The driver exited the vehicle and when he returned and started the vehicle the power steering was inoperable. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439596November 6, 2021
STEERING
As I was driving the service power steering now was indicated on the dash and the steering got super tight and almost caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439474November 5, 2021
SERVICE BRAKES
2009 MERCURY MILAN. CONSUMER STATED THAT AFTER HAVING SAFETY RECALL REPAIRED THEY ARE STILL EXPERIENCING ISSUES RELATED TO THE SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439350November 4, 2021
STEERING
The power steering went out while I was driving in a parking lot. I replaced the rack and pinion and it went out again the day after I got it fixed. Warning lights saying fix power steering now and trac control are on. My mechanic can’t figure out why the power steering keeps going out and isn’t sure how to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437964October 24, 2021
ELECTRICAL SYSTEM, STEERING
Driving and steering fault showed on dash. Steering failed became dangerous to control vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437357October 19, 2021
SERVICE BRAKES
An ABS warning light appeared on dashboard. When I was slowing to stop, the brake pedal started going to the floorboard. I was able to stop by almost standing on brake pedal. Ford dealership could find nothing. I checked brake fluid, fine. Light on dashboard were out. Was repeating sporadically, took to another mechanic whose assistant almost went through wall of shop. After code said ABS module, replaced. Problem repeated. Currently at another Ford dealership (4weeks waiting on hydrologic control module). Other Mercury Milan Hybrid have been recalled, why not this one?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435540October 5, 2021
ELECTRICAL SYSTEM
The passenger rear tail light has gone out on my 2010 Mercury Milan Hybrid. Just had the left one replaced 5 months ago to the tune of $900 and the dealership is asking for the same for this one. Seriously, a $900 tail light?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435167October 1, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2008 Mercury Milan. The contact stated the vehicle was repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, while she was driving 10 MPH, the brake pedal was depressed but felt soft and remained on the floorboard. The contact stated she continued to pump the brake pedal until it became firm. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the parts used for the recall repair had failed. The manufacturer was notified of the failure and informed the contact that she would be responsible for the cost of the repair. The vehicle was not repaired. The approximate failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434924September 29, 2021
SERVICE BRAKES, STRUCTURE:BODY, AIR BAGS
1. The Airbag light on the driver side is on 2. The vehicle under is extensively rusty 3. Braking is very slow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434559September 27, 2021
ENGINE
The vehicle just slowed to a stop. I just nursed it to a repair shop!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434174September 24, 2021
POWER TRAIN
The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds, the vehicle would not accelerate. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434279September 24, 2021
SERVICE BRAKES, HYDRAULIC
The contact's sister owns a 2010 Mercury Milan. The contact stated that the brake pedal would depress to the floorboard without warning. The contact also stated that the brake master cylinder and the brake calipers were both replaced by an independent mechanic; however, the failure persisted. The contact then discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) which he linked to the failure. The dealer was notified of the failure and confirmed that the vehicle exhibited the same failure as stated in the recall; however, there were no recalls associated with the VIN. The manufacturer was also notified of the failure and referred him to NHTSA for assistance. The vehicle was not repaired. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433795September 21, 2021
STEERING
The contact's girlfriend owns a 2011 Mercury Milan. The contact stated that upon start-up of the vehicle, excessive effort was needed to steer the vehicle without warning; however, the power steering assist would return after a few minutes of driving. Recently, the contact stated that the power steering assist failed with the power steering assist fault warning light illuminated on the instrument panel. The contact had called the manufacturer and was referred to the local dealer for assistance. The contact took the vehicle to the dealer where he was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering) and that the warranty on the vehicle for the power steering was expired. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433584September 20, 2021
SERVICE BRAKES, HYDRAULIC
The contact's mother owns a 2008 Mercury Milan. The contact stated that while depressing the brake pedal, the pedal depressed to the floorboard without warning. The contact had initially taken the vehicle to an independent mechanic who informed her that the vehicle was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact had taken the vehicle to a dealer where the recall repair was performed. Upon return of the vehicle, the contact stated that the brake pedal again depressed to the floorboard without warning. The contact immediately took the vehicle back to the independent mechanic where he inspected the vehicle; however, the vehicle had yet to be repaired. The manufacturer was notified of the failure and they informed her to take the vehicle back to the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433511September 19, 2021
STEERING
Prior to incident I had a light come on power steering assist fail I would turn the car off and it would go away and didn’t have any issues. I was on a curvy county road leaving work and I got about a block away from job and going about 45 mph when my car starts ringing and said power steering assist fault and my steering was completely locked up I had to slam my brakes before I went off the road. Very scary I also had another light come on as I was sitting parked saying service advancetrac. Thankfully I wasn’t injured and it happens right before a sharp curve. It’s nearly impossible to turn the wheel. This could have been deadly. I had to get my car towed home. I called the Ford dealer about it and was informed it would need a rack and pinion and reprogramming that could cost me thousands of dollars. After researching the issue this has been a recall on many of the Mercury and fords and for some reason my year model is not included. Very dissatisfied with all the recalls I’ve already had. The purge valve almost got me killed in an intersection and caused my car to seize up in the middle of a busy hwy and would not go, like it wasn’t getting gas. I paid to have it fixed and about 8 months later they recalled it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433114September 15, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
My 2010 Mercury Milan power steering fault light comes on, when it's on no power steering. So far it has happen when I turn the car on. I took it to the dealer and they informed me that the electric steering rack has to be replaced because the power steering can go out while I'm driving. I researched and found that the 2011 Mercury Milan had a recall on the above problem. Also the same exact part was used on both model years. Not sure why the 2010 was not included in this recall. Both cars were assembled at Hermosillo, Mexico.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432201September 8, 2021
SERVICE BRAKES
While braking for bumps and pot holes the brake pedal goes to the floor resulting in no brakes for a few seconds. Brake pedal returns after pumping the brake pad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431678September 3, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving 30 MPH, the contact depressed the brake pedal and the vehicle failed to immediately respond. The contact stated that the ABS warning light was illuminated. The vehicle was towed to a local mechanic and upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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