Mercury Milan Complaints

2,579 consumer complaints on file.

#11040706October 28, 2017
AIR BAGS
I RECEIVED THE ATTACHED RECALL NOTICE IN JULY 2016 FROM FORD MOTOR COMPANY CONCERNING A DEFECTIVE AIRBAG INFLATOR. TO DATE, I HAVE NOT RECEIVED ANY FURTHER NOTIFICATION FROM FORD MOTOR COMPANY ABOUT THE AVAILABILITY OF THE PART AND INSTRUCTIONS ON WHAT TO DO IN ORDER TO REMEDY THIS DANGEROUS CONDITION. I HAVE CONTACTED THE FORD DEALERSHIP, AUTO NATION IN MARIETTA, GEORGIA, A NUMBER OF TIMES TO DETERMINE THE STATUS OF THIS AND HAVE BEEN TOLD THAT THE PART IS NOT YET AVAILABLE. CONSIDERING THE DANGEROUS CONDITION THAT THEY DESCRIBE IN THE RECALL NOTICE, I CERTAINLY THINK THAT THIS HAS DRAGGED ON MUCH TOO LONG, AND I AM EXTREMELY CONCERNED ABOUT THE DANGER OF DEATH OR SEVERE INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040725October 28, 2017
AIR BAGS
I HAVE CONTACTED FORD MOTOR COMPANY AND LOCAL LINCOLIN DEALER, NO ONE CAN GIVE ME A TIME FRAME AS TO FIX THE AIR BAG RECALL. THE CAR HAS HAD A RECALL ON IT FOR 18 MONTHS WITH NO PLANS OF FIXING ON THEIR PART. FORD SHOULD BE MADE TO BUY THE VEHICLES BACK SINCE THEY CAN NOT FIX THEM IN A TIMELY MANNER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040424October 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PRIME FORD AUBURN DEALER (780 WASHINGTON ST, AUBURN, MA 01501) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040533October 27, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040512October 27, 2017
SERVICE BRAKES
I HAVE AN ISSUE WITH MY ABS PUMP THAT ALMOST CAUSED ME TO HAVE A COLLISION SEVERAL TIMES. I HAVE ALMOST HIT PEOPLE IN THE REAR AND I HAVE ENDED UP IN THE MIDDLE OF AND INTERSECTION TWICE! MY MECHANIC SAYS THE ISSUE IS THE ABS PUMP BYPASSING AND THE NEW PART IS AROUND $700!! YOU HIT THE BRAKES AND THE PEDAL HAST TO GO TO THE FLOOR BEFORE THE BRAKES ENGAGE. VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040580October 27, 2017
UNKNOWN OR OTHER
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040593October 27, 2017
AIR BAGS
TAKATA RECALL,RECEIVED A POST CARD FROM TK HOLDINGS EXPLAINING ABOUT THE CHAPTER 11 THAT WAS FILED.,IT STATES TO CONTACT YOUR NEAREST DEALERSHIP IMMEDIATELY TO SCHEDULE A FREE REPAIR. I CONTACTED TWO DEALERSHIPS AND NEITHER ONE COULD HELP BECAUSE FIRST THEY DIDN'T KNOW ANYTHING ABOUT THE POSTCARD UNTIL,THEY STARTED GETTING CALLS ABOUT IT. SECOND, THEY DON'T HAVE THE PARTS, ONE SAID THEY WOULDN'T KNOW WHO TO CONTACT TO GET THE PARTS.SO IT SOUNDS LIKE TO THIS WAS VERY DISORGANIZED THROUGH THIS COMPANY AND MERCURY FORD , NO COMMUNICATION TO THEIR DEALERS. WHAT DO I DO NOW TO GET THE AIRBAG AND GET IT INSTALLED.. THE DEALERSHIP NEAR ME SAID, THEY ARE SORRY BUT THEY DON'T KNOW WHAT TO SAY AND THEY WERE SORRY BUT THEY DON'T HAVE ANY INFORMATION ABOUT THIS AND I WAS THE 10TH PERSON THAT CALLED THEM TODAY ABOUT THIS POST CARD. THEY SAID THEY DON'T HAVE THE PARTS AND THE PARTS HAVE NOT BEEN MADE FOR MY VEHICLE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040312October 27, 2017
AIR BAGS
"TAKATA RECALL" RECALL ON AIR BAGS BUT HAS NEVER BEEN FIXED SAID THEY DON'T HAVE PARTS TO FIX IT CALLED FORD MOTOR COMPANY TWICE, TOLD AGAIN NO PARTS AVAILABLE TO FIX IT. WENT TWICE TO FORD DEALERSHIP AND WAS TOLD NO PARTS AVAILABLE TO FIX IT. RECEIVED RECALL ON JULY 15, 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040389October 27, 2017
AIR BAGS
TAKATA RECALL 16V384000 DATED JUNE 2016. DEALER HAS NO PARTS. FORD MOTOR COMPANY RESPONSE IS PASSIVE, UNCARING AT BEST. VEHICLE IS UNSAFE TO USE AND IMPOSSIBLE AND IMMORAL TO SELL. NHTSA NOTICE NOW STATES BANKRUPTCY COURT ORDERED A DEADLINE OF DECEMBER 27, 2017 FOR ALL CLAIMS. CAN STATUS OF REPLACEMENT BY FORD MOTOR COMPANY BE INVESTIGATED AND EXPEDITED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040386October 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PREMIER FORD LINCOLN (5001 GLENWOOD ROAD, BROOKLYN, NEW YORK 11234) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039930October 26, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. BEYER FORD (170 RIDGEDALE AVENUE, MORRIS TOWN, NJ 07960, PHONE NUMBER: 973-644-3200) ADVISED THE CONTACT THAT PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039968October 26, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED A RECALL NOTICE FROM FORD MOTOR COMPANY IN JULY 2016 (OVER ONE YEAR AGO) AND FORD HAS STILL NOT MADE AVAILABLE A REMEDY FOR THE RECALL. I AM DRIVING A VEHICLE WITH A POTENTIALLY DANGEROUS DEFECT THAT CAN CAUSE SERIOUS INJURY OR EVEN DEATH AND FORD HAS NOT PROVIDED A REPAIR EVEN AFTER YEARS OF KNOWING THE EXTREME RISKS THEIR PRODUCT MAY CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039970October 26, 2017
AIR BAGS
I CALLED A FORD DEALER FROM YOUR SITE TO GET THE AIR BAGS FIXED FROM THE RECALL BUT THEY SAID THEY AREN'T READY YET AND HAVE NO IDEA WHEN THEY WILL BE AVAILABLE? SO I HAVE FAULTY AIR BAGS IN MY CAR BUT THERE IS NO SOLUTION TO GET THEM FIXED YET? I AM CONFUSED...HOW CAN I GET THIS RECALL FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039998October 26, 2017
SERVICE BRAKES
IN MORE THAN ONE INSTANCE THE BRAKES HAVE SUDDENLY GONE "SOFT", MAKING IT VERY DIFFICULT TO BREAK. ONE TIME THE DRIVER WENT OVER A BUMPY AREA IN THE ROAD AND TWO OTHER TIMES IT OCCURRED WHEN THE ROADS WERE WET. THE MOST RECENT INCIDENT RESULTED IN REAR-ENDING ANOTHER CAR. IN THE MOST RECENT INCIDENT, THE DRIVER WAS HEADING NORTH ON GOVERNOR'S SQUARE BOULEVARD TOWARDS E. MAGNOLIA DRIVE IN TALLAHASSEE, FL. IT WAS RAINING LIGHTLY AND THE ROADS WERE WET. THE DRIVER WAS WITHIN THE POSTED SPEED LIMIT OF 35 MPH. AS THE DRIVER APPROACHED THE INTERSECTION, THE LIGHT WAS RED. WHEN THE DRIVER HIT THE BRAKES THE PEDAL WENT "SOFT" AND SHE HAD TO PUSH IT AS HARD AS POSSIBLE TO CONTINUING BRAKING. THOUGH THE CAR WAS SLOWING, IT WAS NOT ABLE TO STOP BEFORE THE REACHING OTHER CARS AT THE INTERSECTION. THE RESULT WAS THAT THE CAR REAR-ENDED ANOTHER CAR WHICH THEN PUSHED INTO ANOTHER CAR IN FRONT. THE DRIVERS OF THE 2 OTHER VEHICLES STOPPED, POLICE CAME, AND A CRASH REPORT WAS ISSUED. WE DETERMINED IT WOULD BE BEST TO LEAVE THE CAR PARKED UNTIL IT COULD BE DETERMINED IF THE BRAKES WOULD RECOVER. WHEN WE RETURNED THE FOLLOWING DAY, THE BRAKES APPEARED TO BE FUNCTIONING PROPERLY, BUT IN AN ABUNDANCE OF CAUTION, THE DRIVER IS NOT DRIVING THE CAR. IN THE PREVIOUS 2 OCCURRENCES OF THE BRAKE PROBLEMS, WE BROUGHT THE CAR TO AN AUTO REPAIR SHOP. THE FIRST TIME, NO PROBLEMS COULD BE FOUND (DATE COULD BE PROVIDED WITH AUTO RECORDS). THE SECOND TIME (AROUND MAY 2017), IT WAS DIAGNOSED AS A MASTER CYLINDER AND THAT WAS PART WAS REPLACED AND THE REPAIR COMPLETED. BETWEEN THE FIRST AND SECOND INCIDENT, THE BRAKE SYSTEM WAS COMPLETELY REDONE AS REGULAR MAINTENANCE ON THE CAR. SO, THE CORRECTION WORK PERFORMED AND REGULAR MAINTENANCE, WERE NOT SUCCESSFUL IN ADDRESSING THE ISSUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11040103October 26, 2017
AIR BAGS
I RECEIVED A NOTICE BACK IN JANUARY SAYING THAT MY AIRBAG NEEDED REPLACING AND I WOULD BE CONTACTED TO SET UP A DATE AND TIME TO HAVE THEM REPLACED, BUT I WAS NEVER CONTACTED TO HAVE THIS ISSUE SOLVED. I AM VERY CONCERNED AT THIS POINT BECAUSE I DON'T WANT MY AIRBAGS DEPLOYING WHILE MY VEHICLE IS IN MOTION OR STOPPED WITHOUT ANY IMPACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040112October 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 (NA) MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (WHALING CITY FORD LINCOLN MAZDA, 475 BROAD ST, NEW LONDON, CT 06320, (844) 489-4929) AND (FLOOD FORD LINCOLN, 21 WOODRUFF AVE, NARRAGANSETT, RI 02882, (401) 515-2700) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040128October 26, 2017
AIR BAGS
TAKATA RECALL - RECALL EFFECTIVE JULY 2016. STILL NO PARTS AVAILABLE TO FIX. DASHBOARD, WHERE PASSENGER AIRBAG IS HOUSED, IS BULGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040098October 26, 2017
AIR BAGS
TAKATA RECALL. MARCH 2017 RECEIVED NOTICE FROM FORD MOTOR COMPANY. ADVISED WOULD RECEIVE NOTICE WHEN PART AVAILABLE.RECEIVED OCTOBER 2017 NOTICE TK HOLDING FILED CHAPTER 11. THAT NOTICE ADVISED "CONTACT YOUR NEAREST DEALERSHIP IMMEDIATELY TO SCHEDULE A FREE REPAIR'.OCTOBER 2017 CONTACTED WALKER FORD, MONTPELIER, VT.NO PARTS AVAILABLE, NO IDEA WHEN PARTS WOULD BE AVAILABLE. ADVISED TO CALL TK HOLDINGS. OCTOBER 2017 CALLED TKHOLDING @8336197579 TO REGISTER EMAIL FOR FUTURE NOTICES.VOICE MAIL CONTAINED INFO ONLY ON INJURY CLAIM FORM. CALLED 8883274236 AS INSTRUCTED ON CHAPTER 11 NOTICE TO OBTAIN INFO ABOUT OBTAINING FREE REPLACEMENT AIRBAGS. # REFERRED ME TO WWW.SAFERCAR.GOV. I FEEL I AM GETTING RUN AROUND, NOT HELPFUL INFORMATION. IMT, I AM RIDING AROUND IN A CAR WITH A SAFETY ISSUE TO IT'S AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040172October 26, 2017
AIR BAGS
TAKATA RECALL. I RECIEVED NOTICE OF RECALL IN JUNE 2016 AND I HAVE BEEN UNABLE TO GET AIRBAG REPLACED. EVERYTIME I CALL DEALERSHIP IM TOLD THE PARTS IS NOT AVAILABLLE. THAT IS TO DANGEROUS SITUATION TO BE RIDING AROUND WITH. BUT IT IS YOUR ONLY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040180October 26, 2017
AIR BAGS
TAKATA RECALL REMOVE OBJECTS NEAR PASSANGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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