Mercury Milan Complaints

2,579 consumer complaints on file.

#11514790March 31, 2023
STEERING
The contact owns a 2011 Mercury Milan. The contact stated that while driving at an undisclosed speed, excessive force was needed to steer the vehicle. The contact stated that the power steering fault warning light was illuminated. The contact stated that the failure recurred, and the steering wheel seized. The vehicle was towed to a local dealer, where it remained awaiting the diagnostic test and repair. The VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514841March 31, 2023
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 188,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513625March 24, 2023
FUEL SYSTEM, GASOLINE
The contact's father-in-law owns a 2010 Mercury Milan. The contact stated that upon refueling the vehicle, her father-in-law noticed that fuel was leaking on the rear passenger side tire. The contact's husband then verified that fuel was leaking from the fuel tank. The vehicle was taken to the dealer, where it was diagnosed that the fuel tank was fractured and needed to be replaced. The dealer diagnosed and determined that the failure was related to NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was taken for State Inspection, where it was diagnosed with evaporated emission system leak related to the canister purge valve. The contact's husband replaced the canister purge valve; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511028March 9, 2023
SERVICE BRAKES
I RECEIVED A LETTER IN JULY OF 2021 ABOUT THE ABS CONTROL UNIT PROBLEM MY VEHICLE HAS. AT THE MOMENT THAT CONTROL MODULE IS NON-FUNCTIONAL. TO DATE FORD HAS NOT PRODUCED OR MADE AVAILABLE ANY OF THE PARTS NEEDED FOR THIS REPAIR AND WILL NOT EVEN ACKNOWLEDGE THE VEHICLE WHEN I CALLED THEM. I WOULD LIKE TO KNOW HOW LONG I HAVE TO DRIVE A VEHICLE WITH KNOWN DEFECTIVE BRAKES BEFORE FORD IS FORCED TO COMPLETE THIS REPAIR? THERE IS ALSO A BRAKE FLUID ISSUE WITH THIS VEHICLE THAT CANNOT BE ADDRESSED UNTIL THE NON-FUNCTIONING ABS MODULE IS REPAIRED. THE DEALER REFUSED TO CHANGE THE SAID CORROSIVE FLUID BECAUSE OF THE NON-FUNCTIONING ABS MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508394February 21, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When starting to drive 2 days ago multiple braking warnings went off on the vehicle, including Advance Trac warnings. The vehicle became extremely difficult to stop, requiring high pressure on the pedal. It was able to be stopped safely as there was an empty parking lot nearby. It was taken to a Ford Dealership (Tri-County Ford) and diagnosed with a failure of the ABS Control Module. The part was confirmed by the dealer to be the same as in NHTSA recall # 19V904000 (Ford recall 19S54). Repair cost $1220, dealer advised calling Ford. I then called Ford who informed me that my specific VIN was not covered under the recall. There were no issues or warnings prior to this event. The worst part is that this is the second time such an serious incident has occurred with my vehicle which could have harmed or killed me or others. In 2019 the Power Steering failed spontaneously on the car while driving and again, the 2011 Milan Hybrid was covered but not my specific 2010 VIN (I filed a separate NHTSA complaint and sent a letter to Ford yet there were multiple reports prior, and multiple similar reports since then, sadly). I have now experienced two major safety events with the vehicle. Thankfully I was very fortunate to walk away from both (at a combined cost of $3000), yet these should have been corrected by Ford and covered under recalls. I am an emergency medicine physician who takes care of people injured in motor vehicle accidents. Shame on you, Ford and NHTSA for failing to correct either problem and for keeping similarly unsafe and unrepaired cars on the road! Make sure the correct vehicles are covered with these recalls and if not and additional reports come in, it is your duty to expand them to keep the public safe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508396February 21, 2023
STEERING
Power steering locked on me while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508134February 20, 2023
STEERING
power steering doesn't work some or all the time. Pulling over and turning the car off is no longer working to reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507900February 17, 2023
STEERING
Loss of power steering and steering assist light comes on. The local dealership diagnosed it needing the power steering gear assembly replaced which they stated was a recall on the vehicle but then stated the codes they entered into Ford rejected the recall approval. Recall # 15N01
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506380February 9, 2023
AIR BAGS, SERVICE BRAKES, HYDRAULIC
The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulics) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated the brakes had failed to function as needed. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504273January 29, 2023
STEERING
While driving the power steering failed and the qheel wouldn't turn at all. Luckily I was in my neighborhood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500765January 9, 2023
AIR BAGS
2010 MERCURY MILAN. CONSUMER WRITES IN REGARD TO DRIVERS SIDE AIRBAG SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500586January 7, 2023
STEERING
The power assist malfunctioned nearly causing a crash. 2011 model was recalled 2010 was not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499446December 29, 2022
SERVICE BRAKES
Brake pedal going almost to the floor once, then later did so again and almost didn’t stop, almost crashed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499447December 29, 2022
SERVICE BRAKES
Brakes going to the floor twice, almost unable to stop the second time - almost crashed. This vehicle’s brakes were recalled per Ford. Cleveland Ford dealer in Cleveland TN agreed to fix it, then changed their minds a couple days later and said they weren’t required to fix it because they couldn’t replicate the problem. Mountain View Ford in Chattanooga agreed today to fix it, taking it there tomorrow. We’ll see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497473December 14, 2022
SERVICE BRAKES
I was driving and my Hydrolic control unit failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496916December 11, 2022
STEERING
While driving normally, suddenly my power steering turned off on the highway and SERVICE Advancetrac and SERVICE Power steering came in with no warning or dashboard indicator lights. This caused serious driving issues and I was barely able to get home safely. This issue was addressed in the 2015 15S18 recall but the issue is still there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495591December 1, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal only responded after being depressed further down to the floorboard. There was no warning light illuminated. The vehicle was taken to the used car dealer where the brake line was bled; however, the failure persisted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) as the VIN was not included. The failure mileage was approximately 165,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494409November 21, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
The contact owns a 2010 Mercury Milan. The contact stated while driving at an undisclosed speed, the A/C fan was turned off and failed to turn back on. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the HVAC blower motor had failed and needed to be replaced. The vehicle was repaired. The dealer and the manufacturer were notified of the failure and the contact was advised to call the NHTSA Hotline. The contact was provided a case number. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494154November 18, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490779October 25, 2022
STEERING
Power Steering Control Module Difficulty steering, loss of control No No No, 10/20/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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